HP Enterprise, HP Managed - Server-less Job Accounting (SJA) with Local Quotas (white paper)

Limitations/Known Issues:
• No native Mac apps in MacOS 10.14 (and Safari and Photos in 10.13) will allow “popups”. You can
still enter a User Access Code, but no popups occur in this circumstance.
The reason for this is beginning with MacOS Mojave (10.14), 3rd parties such as HP are no longer
allowed to load customized Print Dialog Extensions or user interfaces for printing, causing certain
aspects of the user experience to change.
• If you are using any program that does not use the Mac System Print Dialog (Example: Adobe
programs often use their own print dialog) “popups” will not come up in all MacOS versions.
The reason for this is that extensions to the MacOS System Print Dialog is what allows use of the
“popups”. If we do not use the System Print Dialog, we do not use the required extensions.
• In 10.14 there is an issue related to saving a presets with a User Access Code. This behavior has
been reported to Apple.
Apple’s suggested workaround is to change to the preset with the User Access Code using one of
the following options:
Option one:
a. Change to another preset when you open the print dialog.
b. Change back the preset with the saved User Access Code.
c. Go to the Accounting setting to view the User Access Code being used.
Option two:
a. Set the “Reset Presets Menu to Default Settings After Printing” option.
This enables the preset to be set to “Default Settings” when you start a new print.
b. Change to the preset with the saved User Access Code from “Default Settings”
each time you print.
c. Go to the Accounting setting to view the User Access Code being used.
Resets Preset Menu to “Default Settings” After Printing (found in Show Presets dialog
from print dialog)