HP Device Health & System Health Apps - Security White Paper

machine level data is collected. This telemetry is collected for the purpose of identifying the root
cause of any printer issue a customer may contact HP for help resolving. The telemetry data
collected includes things like FW version, FW revision, and FW date code, serial number (to
associate the device with the telemetry) consumables levels, event logs, page counts, and
subsystem configuration settings. For more information, the SDS Security White Paper is available
upon request.
22. Q: Are there security or privacy issues?
A: Per the answer to question 4, HP is committed to the privacy and security of our customers and
adheres strictly to the various privacy and security standards such as GDPR and CCPA. The HP
Privacy Statement and Terms of Use are available at set up and can also be accessed here
(Privacy
Statement) and here (Terms of Use)
23. Q: What is needed to enable System Health Apps & Device Health at installation?
A: The out of box process is simple and clear. A detailed user guide has been developed, but the 3
steps are clearly presented on the control panel during installation:
1) With the Print IT decision maker or customer’s consent, answer Yes to the question:
“This device is about to check for internet connectivity. If available, services that improve user
experience can be enabled. Proceed with connectivity check?”
2) Before selecting “Yes” to “Enable System Health Apps” -- be sure that the customer/IT decision
maker:
- Has reviewed the HP Privacy Statement
- Consents to the HP Terms of Use
3) Select Yes to “Enable System Health Apps”
24. Q: If an IT manager/customer does NOT enable these capabilities at installation, can they enable
them later?
A: Yes. Via the control panel, or remote-control panel of the embedded web server.
NOTE: HP is investigating a utility to automatically enable multiple devices remotely.
25. Q: If an IT manager/customer DOES enable these capabilities at installation, can they disable them
later?
A: Yes. Via the embedded web server.
26. Q: How is Device Health different from Managed Print Service offerings?
A: MPS provides predictive and proactive services for customers under contract. Device Health is
focused on providing support for customer-initiated support inquiries from devices that are not
under a managed print services contract.
27. Q: Are Device Health & System Health Apps supported for printers that connect wirelessly?
A: No. Device Health and System Health Apps may function with a wireless printer connection but
that is not the design intent. For security reasons most enterprise class printers are connected to
the enterprise’s intranet via a wired connection. HP will not support Device Health or System
Health Apps related connectivity problems encountered with wireless environments.