HP Device Health & System Health Apps - Security White Paper

Introduction
To enable faster resolution of device issues and simplify the problem diagnosis for customers with
printers and MFPs not under a managed print contract, HP has extended its Smart Device Service (SDS)
platform to some of its Enterprise and SMB printers.
This whitepaper defines the capabilities of the System Health Apps & Device Health, how they
communicate data to HP’s cloud, how that data is stored, and how these capabilities leverage the broader
SDS ecosystem. The broader SDS security white paper is available upon request.
System Health Apps & Device Health takes the HP Smart Device Services (SDS) platform and extends its
functionality into non-managed transactional devices to improve the customer experience when an issue
requiring support occurs.
Supported capabilities include remote issue detection, potential remote issue resolution, and device
diagnostics visibility for devices not under a managed print services (MPS) contract. For the purposes of
this document, the combined capabilities and functionality of this solution is referred to as HP System
Health Apps/Device Health.
Key Benefits
System Health Apps provides simple connectivity of qualifying devices to HP cloud services. Additional
information on System Health Apps is detailed below and in the FAQ section. Device Health enables the
effortless transmission of a printer’s event logs to HP Support to simplify and accelerate issue identification
and resolution.
Together, System Health Apps & Device Health extend HP Smart Device services benefits by enabling
remote device management capabilities such as remote reboot, firmware upgrade, diagnostics, and
configuration to enable some issues to be resolved remotely without the need for an on-site service visit. If
an on-site visit is required, System Health Apps/Device Health enable the service technician to acquire any
needed parts and documentation to resolve the issue in advance of the on-site visit.