HP Device Health & System Health Apps - Security White Paper

This generally leads to faster issue resolution and fewer visits to resolve the issue.
Figure 1: Note: System Health Apps and Device Health icons will not be visible to end users in most enterprise environments.
This representation shows their relationship. System Health Apps resides on the device. It is responsible for connecting the
device to HP cloud services and exposing available HP cloud-based applications. Device Health is one of these cloud-based
applications. In the future, there will be additional applications shown here.
HP System Health Apps/Device Health Components
HP cloud services are applications HP provisions over the internet. Device Health (detailed below) is
one of several HP cloud services.
System Health Apps is a new, extensible control panel application included as part of FutureSmart
4.11 firmware (or later). This is an on-device capability that simplifies an IT manager’s ability to
connect the device to HP cloud services. This capability can be enabled through the out-of-box
experience, or at some later time via the control panel, a remote-control panel, or the embedded web
server. The associated icon can be hidden from end users and is not a requirement for Device Health.
This icon is only enabled on printers with a 4.3” (10.9 cm) or larger touchscreen control panel. It is
expected that in most environments, these icons would be hidden from end users.
Device Health is a multi-component solution built on top of the cloud-based HP Smart Device Services
(SDS) platform. The solution allows select enterprise class printers and MFPs that are not under a
managed print services contract to connect to the HP cloud and pass device telemetry data such as
event logs, toner levels and page counts to the SDS platform.
Platform Architecture
Device Health is an HP cloud service that collects telemetry data from printers and passes that data to
the HP Smart Device Services platform. That platform is hosted on Amazon Web Services cloud server
stacks located in the United States.