HP Device Health & System Health Apps - Security White Paper

After device deactivation, customer and device telemetry data is only held in the HP SDS data stores
and is not visible outside HP. To ensure the security of device data, HP cloud platform uses secure
AES-256 encryption for data at rest.
Qualifying Devices
System Health Apps simplifies the process of connecting the device to HP cloud services. It is a
firmware delivered capability. It was released on FutureSmart (firmware) version 4.11. It will be
included in all future versions of FutureSmart firmware except for version 5.0.
Because of the necessity of conveying Terms of Use and the HP Privacy Statement – and the need for
customers to be able to accept or decline these capabilities, System Health Apps can only be exposed
on printers with a touch screen control panel of 4.3” (10.9 cm) or larger.
Device Health 1.0 is enabled via System Health Apps; consequently, it inherits the same firmware and
control panel constraints. HP is investigating ways to expand the number of printers and MFPs that
could benefit from Device Health by providing an alternative onboarding mechanism that would
remove the control panel and firmware constraints while retaining the ability to present the HP Privacy
Statement and Terms of Use and enable customers to indicate acceptance.
The additional requirements for both System Health Apps and Device Health are that the printer must
be connected to a network with internet connectivity through any firewall with port 443 open. If the
network requires a proxy, the onboard process will prompt the user accordingly. By default, both of
System Health Apps and Device Health will be turned off and hidden when a printer is configured for a
managed print services contract.