HP Device Health & System Health Apps - Security White Paper

Enabling System Health Apps any time after initial device set up from the control panel or remote-
control panel takes roughly 1 to 2 minutes – after that, no effort is required. Set up can also be done
from the device’s embedded web server. HP is investigating a utility to automatically set up multiple
printers.
End users generally would not be expected to interact with these controls unless they were also
responsible for the printer’s support.
14. Q: If an IT manager/customer enables either of these capabilities, can they be hidden from end
users?
A: Yes. HP understands that IT print managers who want the benefits of these services also want
the ability to hide these icons from end users. Controlling which icons do/do not display to end
users is simple, core functionality to FutureSmart devices.
15. Q: How does HP protect the IT manager/customer’s device data?
A: HP is committed to the privacy and security of our customers and adheres strictly to the various
privacy and security standards such as GDPR and CCPA. The HP Privacy Statement is available at
set up and can also be accessed here.
16. Q: Does either System Health Apps or Device Health involve additional expenses for the IT
Manager/customer?
A: No.
17. Q: Will these capabilities bring benefits to subcontracted service technicians?
A: Yes. Because HP fields the calls before dispatching a work order to a subcontractor, HP will be
able to view the device telemetry and provide a diagnosis and associated trouble shooting steps
improving the likelihood that the subcontractor can resolve the customers issue in one visit and
with the correct part if a part is needed.
18. Q: Is internet connectivity required?
A: Yes. Without access to the internet, the device cannot utilize Device Health capabilities or other
HP Cloud services.
19. Q: When will printers begin shipping with these capabilities?
A: System Health Apps – the firmware element of this solution resident on the device, is part of
the 4.11 FutureSmart firmware bundle released to manufacturing and made available for
download August of 2020.
20. Q: Is IT Manager/customer consent needed?
A: Yes. Per HP policy and stringent cybersecurity and privacy protocols, connecting any device to
the internet should not be done without customer awareness of the HP Privacy Statement
approval and customer consent to the HP Terms of Use.
21. Q: What data does HP System Health Apps & Device Health collect?
A: System Health Apps/Device Health mirrors the data collection of Smart Device Service (SDS). In
keeping with strict security and privacy standards such as General Data Protection Regulation
(GDPR) and the California Consumer Privacy Act (CCPA), Device Health does NOT collect job usage
habits, usernames, job names, document names or document/image contents, or the like. Only