HP LaserJet Enterprise, HP LaserJet Managed, HP PageWide Enterprise, HP PageWide Managed - Configuration Guide using the Embedded Web Server (EWS)
Troubleshoot printers
Use the following information to troubleshoot printer issues using the EWS.
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Begin troubleshooting
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Retrieve diagnostic information
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Access and use the remote control-panel
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Set up AutoSend of printer details to HP
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Reset printer settings
Begin troubleshooting
The General Troubleshooting page in the EWS can be used to begin the troubleshooting process and to gather
information for HP technical support or your help desk.
1. Using the top navigation tabs, click Troubleshooting.
2. In the left navigation pane, click General Troubleshooting.
Figure 7-1 General Troubleshooting page
3. Use the following options as appropriate:
● Reports and Tests area: Select and print several types of reports and tests. Some reports can be
viewed in the EWS by clicking the View button.
● Fax Tools area: Congure settings for fax troubleshooting (MFP and Digital Sender products only).
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