HP LaserJet Enterprise, HP LaserJet Managed, HP PageWide Enterprise, HP PageWide Managed - Configuration Guide using the Embedded Web Server (EWS)

Access and use the remote control-panel
Learn how to use the HP Remote Control-Panel feature in the EWS.
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Introduction
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Video overview
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Before you begin
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Use the Remote Control-Panel
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Remote Control-Panel FAQs (FutureSmart 4)
Introduction
HP Enterprise printers have a Web-based solution to help remotely troubleshoot printing issues, such as paper
jams. Users, IT departments, or help desk agents can use the Remote Control-Panel provided in the printer’s
Embedded Web Server (EWS).
This feature is available for HP Enterprise printers running FutureSmart rmware version 3.4 or later. To
troubleshoot or manage the printer from a browser window on a desktop or laptop, log in to the EWS using an
administrator password, and then launch the Remote Control-Panel. Use the Remote Control-Panel to perform
the following tasks:
● Resolve printer errors or manage the printer remotely when there is no user at the control panel
● Remotely guide a user at the control panel in resolving an issue or show them how to use specic features
Video overview
Click the link to view the video.
View a video demonstration on how to remotely manage printers
Before you begin
Review the following items before using the HP Remote Control-Panel.
● Make sure you have the printer’s IP address or host name.
– FutureSmart 3: From the Home screen on the printer control panel, touch the Network icon to
display the IP address or host name.
– FutureSmart 4: From the Home screen on the printer control panel, touch the Information icon ,
and then touch the Ethernet icon to display the IP address or host name.
NOTE: This feature must be manually enabled for printers with FutureSmart 4. Navigate to the
Security tab, and then select Access Control. Scroll down to the EWS area, and then select the Remote
Control-Panel check box under Device User. Once enabled, Remote Control-Panel will be available on
the Information tab.
● Make sure you have a supported printer running FutureSmart rmware version 3.4 or later.
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