HP LaserJet Managed MFP E72525, E72530, E72535, HP Color LaserJet Managed MFP E78323, E78325, E78330 - User Guide

Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal.
If you are having problems sending or receiving faxes and are using one of these devices, connect the printer
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes.
If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory
answers all calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error.
Ensure that a call-waiting feature is not active on the fax telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Conguration Page report to check the
status.
1. From the Home screen, scroll to and select Reports.
2. Open the following menus:
a. Conguration/Status Pages
b. Conguration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
4. On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the
Modem Status. The following table identies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If
you are using LAN fax or Internet fax, those congurations could be disabling the feature.
Table 9-12
Analog-fax accessory troubleshooting
Status conditions Possible solutions
Operational / Enabled
1
The analog-fax accessory is installed and ready.
Operational / Disabled
1
The fax accessory is installed, but you have not congured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the printer fax
feature or has enabled LAN fax. When LAN fax is enabled, the
176 Chapter 9 Solve problems