HP LaserJet Managed MFP E72525, E72530, E72535, HP Color LaserJet Managed MFP E78323, E78325, E78330 - User Guide
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Copy
- Scan
- Set up Scan to Email
- Set up Scan to Network Folder
- Set up Scan to SharePoint®
- Set up Scan to USB Drive
- Scan to email
- Scan to job storage
- Scan to network folder
- Scan to SharePoint
- Scan to USB drive
- Use HP JetAdvantage business solutions
- Additional scan tasks
- Fax
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Reset factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Paper jam locations
- Auto-navigation for clearing paper jams
- Experiencing frequent or recurring paper jams?
- Clear paper jams in the document feeder (31.13.yz)
- Clear paper jams in Tray 1 (13.A1)
- Clear paper jams in Tray 2 and Tray 3 (13.A2, 13.A3)
- Clear paper jams in the output bin (13.E1)
- Clear paper jams in the fuser area (13.B9, 13.B2, 13.FF)
- Resolve print-quality problems
- Introduction
- Troubleshoot print quality
- Solve wired network problems
- Solve wireless network problems
- Solve fax problems
- Checklist for solving fax problems
- General fax problems
- The fax failed to send
- No fax address book button displays
- Not able to locate the Fax settings in HP Web Jetadmin
- The header is appended to the top of the page when the overlay option is enabled
- A mix of names and numbers is in the recipients box
- A one-page fax prints as two pages
- A document stops in the document feeder in the middle of faxing
- The volume for sounds coming from the fax accessory is too high or too low
- USB flash drive is not responding
- Service and support
- HP limited warranty statement
- HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
- Long life consumable and maintenance kit limited warranty statement
- HP policy on non-HP supplies
- HP anticounterfeit Web site
- Data stored on the toner cartridge
- End User License Agreement
- Customer self-repair warranty service
- Customer support
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Paper
- Material restrictions
- Battery information
- Disposal of waste equipment by users (EU, UK, and India)
- Electronic hardware recycling
- Brazil hardware recycling information
- Chemical substances
- Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements
- SEPA Ecolabel User Information (China)
- The regulation of the implementation on China energy label for printer, fax, and copier
- Restriction on Hazardous Substances statement (India)
- WEEE (Turkey)
- Substances Table (China)
- Material Safety Data Sheet (MSDS)
- EPEAT
- Substances Table (Taiwan)
- For more information
- Regulatory information
- Regulatory statements
- Regulatory model identification numbers
- European Union & United Kingdom Regulatory Notice
- FCC regulations
- Canada - Industry Canada ICES-003 Compliance Statement
- VCCI statement (Japan)
- EMC statement (Korea)
- EMC statement (China)
- Power cord instructions
- Power cord statement (Japan)
- Laser safety
- Laser statement for Finland
- Nordic Statements (Denmark, Finland, Norway, Sweden)
- GS statement (Germany)
- Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
- EMI statement (Taiwan)
- Product stability
- Regulatory statements
- Index
The document feeder jams, skews, or picks up multiple sheets of paper......................................................................155
Clear paper jams................................................................................................................................................................................156
Introduction...............................................................................................................................................................................156
Paper jam locations .................................................................................................................................................................156
Auto-navigation for clearing paper jams..............................................................................................................................157
Experiencing frequent or recurring paper jams?.................................................................................................................157
Clear paper jams in the document feeder (31.13.yz).........................................................................................................158
Clear paper jams in Tray 1 (13.A1) ........................................................................................................................................159
Clear paper jams in Tray 2 and Tray 3 (13.A2, 13.A3)........................................................................................................160
Clear paper jams in the output bin (13.E1) ..........................................................................................................................162
Clear paper jams in the fuser area (13.B9, 13.B2, 13.FF)..................................................................................................162
Resolve print-quality problems ......................................................................................................................................................163
Introduction...............................................................................................................................................................................163
Troubleshoot print quality ......................................................................................................................................................163
Print from a dierent software program.....................................................................................................................164
Check the paper-type setting for the print job ...........................................................................................................164
Check the paper type setting on the control panel...........................................................................................164
Check the paper type setting (Windows)............................................................................................................164
Check the paper type setting (macOS)................................................................................................................164
Check toner-cartridge status.........................................................................................................................................165
Step one: Print the Supplies Status Page...........................................................................................................165
Step two: Check supplies status ..........................................................................................................................165
Print a cleaning page ......................................................................................................................................................165
Visually inspect the toner cartridge or cartridges......................................................................................................166
Check paper and the printing environment ................................................................................................................166
Step one: Use paper that meets HP specications ...........................................................................................166
Step two: Check the environment........................................................................................................................166
Step three: Set the individual tray alignment ....................................................................................................167
Try a dierent print driver..............................................................................................................................................167
Troubleshoot image defects..........................................................................................................................................168
Solve wired network problems .......................................................................................................................................................175
Solve wireless network problems...................................................................................................................................................175
Solve fax problems ...........................................................................................................................................................................175
Checklist for solving fax problems.........................................................................................................................................175
What type of phone line are you using? ......................................................................................................................175
Are you using a surge-protection device? ...................................................................................................................176
Are you using a phone company voice-messaging service or an answering machine? ......................................176
Does your phone line have a call-waiting feature? ....................................................................................................176
Check fax accessory status............................................................................................................................................176
General fax problems ..............................................................................................................................................................177
The fax failed to send .....................................................................................................................................................177
No fax address book button displays...........................................................................................................................177
Not able to locate the Fax settings in HP Web Jetadmin...........................................................................................177
The header is appended to the top of the page when the overlay option is enabled..........................................177
A mix of names and numbers is in the recipients box...............................................................................................177
A one-page fax prints as two pages.............................................................................................................................178
A document stops in the document feeder in the middle of faxing........................................................................178
The volume for sounds coming from the fax accessory is too high or too low ....................................................178
USB ash drive is not responding...................................................................................................................................................178
Method one: Enable the USB port from the printer control panel ...................................................................................178
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)...........178
Appendix A Service and support.............................................................................................................................................................181
HP limited warranty statement.......................................................................................................................................................181
UK, Ireland, and Malta..............................................................................................................................................................182
Austria, Belgium, Germany, and Luxemburg .......................................................................................................................183
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