HP MFP Analog Fax Accessory 700 - Fax Guide

Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical surges passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes
and are using one of these devices, connect the printer directly to the phone jack on the wall to determine
whether the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-
answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all
calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.
Check fax accessory status
If the analog fax accessory does not appear to be functioning, print a Conguration Page report to check the
status.
1. Access the Reports feature.
●
FutureSmart 3: From the Home screen on the printer control panel, scroll to and select
Administration.
●
FutureSmart 4: From the Home screen, scroll to and select Reports.
2. Open the following menus:
●
Conguration/Status Pages
●
Conguration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the
Modem Status. The following table identies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you
are using LAN fax or Internet fax, those congurations could be disabling the feature.
Operational / Enabled
1
The analog fax accessory is installed and ready.
ENWW Checklist for solving fax problems 23