User Guide

HP troubleshooting resources and tools
This section provides information about the online support and helpful hints for troubleshooting.
Online support
Online access and support resources include web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification
services.
The following websites are also available to you:
●
http://www.hp.com — Useful product information
●
http://www.hp.com/support/workstation_manuals — The latest online documentation
●
http://www.hp.com/go/workstationsupport — Technical support information for workstations
●
http://welcome.hp.com/country/us/en/wwcontact_us.html — Worldwide support (chat with a
technician, obtain email support, find support numbers, or locate an HP service center)
●
http://www.hp.com/support/workstation_swdrivers — Software and drivers for workstations
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center
(BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot
a problem with the workstation, complete the following:
1. Visit http://www.hp.com/go/workstationsupport.
2. Under the Business Support Center menu on the left, select Troubleshoot a problem.
3. Under Select your product (center window), select Workstations (under personal computing).
4. Under Select your product, continue with selections as appropriate to the workstation series and
model, and to the problem you are troubleshooting.
Instant Support and Active Chat
Active Chat enables you to electronically submit a support ticket to HP over the Internet. When you
submit a support ticket, Active Chat collects information about the computer and passes it to an
online support specialist. The collection of information might take up to 30 seconds, depending on the
computer configuration. When you submit a support ticket, you receive a confirmation message
containing your case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, see
http://instantsupport.hp.com/.
NOTE: This feature is not available on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1. Visit http://www.hp.com/go/workstationsupport.
2. Select the desired product.
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