User Guide

8 Diagnostics and Minor Troubleshooting ......................................................................................................... 41
Calling support ................................................................................................................................... 41
Locating identification labels .............................................................................................................. 42
Locating warranty information ............................................................................................................ 42
HP troubleshooting resources and tools ............................................................................................ 43
Online support ................................................................................................................... 43
Troubleshooting a problem ............................................................................... 43
Instant Support and Active Chat ....................................................................... 43
Customer Advisories, Customer and Security Bulletins, and Customer
Notices .............................................................................................................. 43
Product Change Notifications ............................................................................ 44
Helpful hints ....................................................................................................................... 44
At startup ........................................................................................................... 44
During operation ................................................................................................ 45
Customer self-repair .......................................................................................... 46
Other troubleshooting options ........................................................................... 46
9 Routine Care ................................................................................................................................................... 47
General cleaning safety precautions .................................................................................................. 47
Cleaning products .............................................................................................................................. 47
Cleaning the chassis .......................................................................................................................... 48
Cleaning the keyboard ....................................................................................................................... 48
Cleaning the monitor .......................................................................................................................... 48
Cleaning the mouse ........................................................................................................................... 49
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