HP Pavilion Notebook PC Maintenance and Service Guide
© Copyright 2016-2018 HP Development Company, L.P. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 8 Right side ...............................................................................................................................................................
Battery ............................................................................................................................................... 37 Optical drive ....................................................................................................................................... 38 6 Removal and replacement procedures for authorized service provider parts .................................................... 40 Component replacement procedures ........................................
What you need to know before you get started ............................................................. 83 Using the HP Recovery partition (select products only) ................................................. 84 Using HP Recovery media to recover .............................................................................. 85 Changing the computer boot order ................................................................................ 85 Removing the HP Recovery partition (select products only) ..
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1 Product description HP Pavilion Notebook PC, models 17-ab301 through 17-ab499 HP Pavilion Notebook PC models Intel 6th generation processors Intel 7th generation processors Intel 8th generation processors Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1 Product Name HP Pavilion Notebook PC (models 17-ab301 through 17ab499) √ √ √ √ √ Processors Intel® CoreTM i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/L3, Quad cTDP 35 W √ Intel Core i7-6700HQ (2.
HP Pavilion Notebook PC models Intel 6th generation processors Intel 7th generation processors Intel 8th generation processors Category N16-GX (960 M) N17P-G0 N17P-G0 N17P-G1 Intel® Core i7-8750H processor (2.2 GHz, turbo up to 4.1 GHz, 2666 MHz, 9 MB L3 cache) √ √ Intel Core i5-8300H processor (2.3 GHz, turbo up to 4.0 GHz, 2666 MHz, 8 MB L3 cache) √ √ √ √ Description Intel Core i5-7200U (2.5 GHz, turbo up to 3.
HP Pavilion Notebook PC models Intel 6th generation processors Intel 7th generation processors Intel 8th generation processors Category N16-GX (960 M) N17P-G0 N17P-G0 Description N17P-G1 NVIDIA N17P-G1 (GeForce GTX 1050Ti) with up to 4096 MB of dedicated video memory (256 Mb × 32 GDDR5 × 4 PCs) √ Support HD Decode, DX12, and HDMI; Optimus; dynamic switching; and GPU Performance Scaling (GPS) Panels Memory √ √ √ √ 43.94 cm (17.
HP Pavilion Notebook PC models Intel 6th generation processors Intel 7th generation processors Intel 8th generation processors Category N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1 √ √ √ √ √ √ √ √ √ √ Description 7 mm and 9.5 mm share the same bracket Single HDD configurations: ● 2 TB (5400) 9.5 mm ● 2 TB (5400) 7.0 mm Dual Storage Configurations: ● 2 TB + 128 GB value SSD ● 1 TB + 256 GB PCIE SSD ● 1 TB + 128 GB value solidstate drive (SSD) M.
HP Pavilion Notebook PC models Intel 6th generation processors Intel 7th generation processors Intel 8th generation processors Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1 Cameras: √ √ √ √ √ √ √ √ √ √ √ ● HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV ● Camera with rubber for non-touch products ● 720p by 30 frames per second ● Support for WDR (Wide dynamic range) ● GNRC WC 1p Fix DM USB 2.
HP Pavilion Notebook PC models Intel 6th generation processors Intel 7th generation processors Intel 8th generation processors Category N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Description Compatible with Miracastcertified devices, for Windows 10 External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-Push insertion/removal Ports Hot Plug / Unplug and auto detect for correct ou
HP Pavilion Notebook PC models Intel 6th generation processors Intel 7th generation processors Intel 8th generation processors Category Description N16-GX (960 M) N17P-G0 N17P-G1 N17P-G0 N17P-G1 Security TPM 2.0 √ √ √ √ √ √ √ √ √ √ Windows 10 Home Advanced √ √ √ √ √ Windows 10 Home ML √ √ √ √ √ Windows 10 Home High End ML √ √ √ √ √ Windows 10 Home EM/SL √ √ √ √ √ Windows 10 Home High End EM/SL/China √ √ √ √ √ FreeDOS 2.
2 External component identification Right side Component (1) 8 Description Drive light (select products only) ● Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). (2) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. (3) USB 3.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Internal microphones Record sound. (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, or record still images. Some products also provide HD or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: ▲ (4) WLAN antennas* Type camera in the taskbar search box, and then select Camera.
Component Description (1) Internal microphones Record sound. (2) Camera Allows you to video chat, record video, or record still images. Some products also provide HD (high-definition) or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: Type camera in the taskbar search box, and then select Camera. When the light is on, the camera is in use.
Top TouchPad Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options. (2) 14 Speakers Chapter 2 External component identification Produce sound.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific system functions when pressed in combination with the esc key or the spacebar. (3) Windows® key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
Icon Description Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature.
Bottom Component (1) Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Battery bay Holds the battery. (3) Battery release latch Releases the battery.
Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Component 20 (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 19 for details.
22 Item Component (1) Display (spared at the component level; see Display assembly subcomponents on page 27) Chapter 3 Illustrated parts catalog Spare part number
Item Component Spare part number (2) Top cover with keyboard and TouchPad (full-size standard 3-coat paint island-style, backlit with numeric keypad), (for models with N16-GX (960 M) only) Natural silver For use in the United States 857468-001 For use in the United Kingdom 857468-031 For use in Germany 857468-041 For use in France 857468-051 For use in Italy 857468-061 For use in Spain 857468-071 For use in Portugal 857468-131 For use in Turkey 857468-141 For use in Greece 857468-151 F
Item (3) Component Spare part number For use in Spain L02743-071 For use in Portugal L02743-131 For use in Turkey L02743-141 For use in Greece L02743-151 For use in Saudia Arabia (English) L02743-171 For use in Hungary L02743-211 For use in Russia L02743-251 For use in Bulgarial L02743-261 For use in Portugal L02743-131 For use in Romania L02743-271 For use in Belgium L02743-A41 For use Internationally L02743-B31 For use in Slovenia L02743-BA1 For use in Israel L02743-BB1 For
Item Component Spare part number For products with 8th generation processors 915470-001 DSC Power N17P (for discrete memory) (10) M.
Item Component Spare part number Discrete memory 1050 2 GB i7-8750H L23449-xxx Discrete memory 1050Ti 4 GB i5-8300H L23452-xxx Discrete memory 1050 4 GB i5-8300H L23450-xxx Discrete memory 1050 2 GB i5-8300H L23448-xxx USB board 857470-001 USB board (for models with N17P-G0 and N17P-G1 only) L06002-001 (15) USB board cable 857454-001 (16) WLAN (14) For products with 6th or 7th generation processors Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.
Display assembly subcomponents Item Component (1) Display bezel Spare part number For products with 3D camera, non-touch, and 6th generation processors only 857451-001 For products with HD camera 857450-001 (2) Microphone board (for 3D camera only) 857471-001 (3) Camera (4) 3D camera (for products with 6th generation processors only) 781624-005 HD camera, for products with touch screen 833962-011 HD camera, for products with non-touch screen 846006-003 HD camera (for models with N17P-G
Item (5) Spare part number Non-touch screen, UHD, AG, UWVA, 300 eDP, 1.
Mass storage devices Item Component (1) Hard drive Spare part number 1 TB 5400 RPM SATA RAW HYBRID 8 GB (for products with 6th generation processors only) 731999-005 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 2 TB 5400 RPM RAW 7.0 mm 912487-855 1 TB 5400 RPM SATA RAW 2.
Item Component Spare part number Modern gold 857453-001 Shadow black, (for models with N17P-G0 and N17P-G1 only) L02742-001 Miscellaneous parts Component Spare part number AC adapter: 120 W PFC, S-3P, slim, 4.5 mm, (for N16-6X, NV 17P-G0, and NV 17P-G1 (KBL-U) only) 710415-001 135 W PFC, S-3P, slim, 4.5 mm, (for NV 17P-G1 (CFL-H) only) L15534-001 150 W PFC, S-3P, slim, 4.5 mm, (for products with 7th generation processors only) 776620-001 GNRC, 150 W PFC, slim, 4.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Battery Description Spare part number Battery 6 cell 62 WH 2.8 Ah LI 849911-850 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer.
Optical drive Description Spare part number Optical drive 756564-038 Optical drive bezel: ● Natural silver 857452-001 ● Modern gold 857453-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. If it is necessary to disassemble the optical drive, perform the following steps: a. Remove the M2.0 × 2.5 screw (1) that secures the optical drive bracket to the optical drive, and then remove the bracket (2) from the optical drive. b. Press the release tab (1) and remove the bezel from the tab side (2). c. Remove the bezel (3) from the optical drive. Reverse this procedure to install the optical drive.
6 Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 19 for details.
2. Remove the seven M2.0x6 screws (1) in the battery bay and on the bottom. 3. Remove the two M2.5x6.5 screws (2) on the bottom, and then lift the base enclosure (3) to remove it. Reverse the removal procedures to install the base enclosure.
Hard drive Description Spare part number Hard drive ● 1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005 ● 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 ● 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 ● 2 TB 5400 RPM RAW 7.0 mm 912487-855 Hard drive connector and cable 857462-001 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Lift the hard drive (2) up, and then slide the drive (3) forward to remove it from the computer. 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the hard drive cable connector (1) from the hard drive. b. Slide the two hard drive brackets (2) off the hard drive. Reverse this procedure to reassemble and install the hard drive.
SSD (M.2) Description Spare part number M.2 SATA SSD, PCIe NVMe TLC ● 128 GB 2280 M2 SATA-3 Value PA 827560-026 ● 256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA, for use with non-touch screen products 847109-002 ● 512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA, for use with non-touch screen products 847110-004 Before removing the SSD, follow these steps: 1. Turn off the computer.
Memory module Description Spare part number Memory For products with 6th generation processors 2 GB 2133 MHz 1.2 v DDR4 shared 851379-005 4 GB 2133 MHz 1.2 v DDR4 shared 820569-005 8 GB 2133 MHz 1.2 v DDR4 shared 820570-005 For products with 7th generation processors 4 GB 2400 MHz 1.2 v SODIMM DDR4 shared 862397-855 8 GB 2400 MHz 1.2 v SODIMM DDR4 shared 862398-855 2 GB 2400 MHz 1.2 v SODIMM DDR4 shared 864271-855 For products with 8th generation processors 8 GB 2666 MHz 1.
3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling the module away from the slot at an angle.
WLAN module Description Spare part number For products with 6th or 7th generation processors Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 For products with 8th generation processors Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + BT 5.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Right speaker NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit (includes right and left speakers) 857474-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the speaker, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
4. Lift the right speaker (4) to remove it. Reverse this procedure to install the right speaker.
USB board Description Spare part number USB board 857470-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4.
Fan Description Spare part number Fan (includes cable) 857463-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the fan. Heat sink for discrete graphics memory Description Spare part number Heat sink for discrete graphics memory For products with 6th generation processors only 857895-001 For products with 7th generation processors only 915470-001 Before removing the heat sink for discrete graphics memory, follow these steps: 1. Turn off the computer.
2. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them.
Left speaker Description Spare part number Speaker Kit (includes left and right speakers) 857474-001 Before removing the speaker, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
3. Remove speaker (3) from the computer. Reverse this procedure to install the left speaker.
Heatsink for CPU and graphics Description Spare part number Heatsink for CPU and graphics 725625-001 Before removing the heatsink for CPU and graphics, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
2. Remove the heatsink (2). Reverse this procedure to install the heatsink for CPU and graphics.
System board Description Spare part number System board All system boards use the following part numbers: xxxxxx-001: non-Windows operating systems xxxxxx-601: Windows 10 operating system For products with 6th generation processors ● Discrete memory 960 M 2 GB i7-6700HQ 857388-xxx ● Discrete memory 960 M 4 GB i7-6700HQ 857389-xxx ● Discrete memory 960 M 2 GB i5-6300HQ 857390-xxx ● Discrete memory 960 M 4 GB i5-6300HQ 857391-xxx For products with 7th generation processors ● Discrete memory 106
1. Shut down the computer. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices connected to the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) d. Hard drive (see Hard drive on page 42) e. SSD (see SSD (M.2) on page 44) f.
(10) WLAN cable 2. Lift the USB board ribbon cable (1) to release it from the adhesive securing it to the computer. 3. Remove the Phillips M2.0 × 4.0 screw (2) securing the system board to the computer. 4. Lift the system board (3), and then remove it (4). Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4.
2. Use a thin tool (1) to release the battery from the battery holder, and then remove the battery (2). Reverse this procedure to install the RTC battery.
Power in connector Description Spare part number Power in connector 858021-001 Before removing the power in connector, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
2. Remove the connector (2). Reverse this procedure to install the power in connector.
TouchPad board Description Spare part number TouchPad board 860951-001 TouchPad board for models with N17P-G0 and N17-G1 only 860951-001 L06001-001 TouchPad cable 857455-001 Before removing the TouchPad board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the three Phillips M2.0 × 2.5 screws (4) that secure the TouchPad board, and then remove the TouchPad board (5) from the computer. Reverse this procedure to install the TouchPad board.
Display assembly Description Spare part number Antenna, dual 857443-001 Back cover, includes dual antenna ● Natural silver, for products with non-touch screen 857444-001 ● Natural silver, for products with touch screen 857445-001 ● Modern gold, for products with non-touch screen 857446-001 ● Modern gold, for products with touch screen 857447-001 ● Shadow black, (for models with N17P-G0 and N17P-G1 only) L02740-001 Camera ● 3D camera (for products with 6th generation processors only) 781
Description Spare part number ● Non-touch screen, UHD, AG, UWVA, 300 eDP, 1.3PSR, Flat PA 853322-001 ● Touch screen, FHD, AG 857840-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
2. 70 If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: a. Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3). b. Remove the display bezel (4).
3. If it is necessary to replace the raw display panel, remove the four Phillips M2.0 × 3 screws (1) that secure the display panel to the display enclosure, and then lift the panel (2) to remove it. 4. Remove the tape (1) covering the display panel connector, disconnect the connector (2) from the display panel, and then remove the panel (3).
5. If it is necessary to replace the hinge brackets, remove the Phillips M2.0x3 screw (1) from the top and two Phillips M2.0x3 screws (1) from the bottom of each hinge bracket, remove the three Phillips M2.5x3 screws (2) from each hinge, and then remove the hinge brackets (3). 6. If it is necessary to replace the camera module: CAUTION: Handle the module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. 72 a. Lift up the camera module and cable (1).
7. If it is necessary to replace the microphone module : CAUTION: Handle the module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. 8. a. Release the module clips (1) from the module, and detach the cable (2). b. Detach the camera or microphone module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided adhesive.) If it is necessary to replace the WLAN antennas: a.
c. 9. Remove the WLAN antenna cable (3) from the display enclosure. If it is necessary to replace the display cable: a. Release the cable from the routing path (1) along the display enclosure. b. Remove the cable (2). IMPORTANT: Use care when handling and installing the new antennas. Accidental bending of the antenna elements will detune the antenna and degrade the computer’s performance.
Reverse this procedure to install the display assembly.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. – Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 81. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 81.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 85. 3.
10 Specifications Computer specifications Metric U.S. Width 41.68 cm 16.41 in Depth 27.95 cm 11.0 in Dimensions Height (front to back) ● Touch 3.09 cm 1.22 in ● Non-touch 2.99 cm 1.18 in 3.08 kg (depending on configuration) 6.78 lbs (depending on configuration) 2.85 kg (depending on configuration) 6.28 lbs (depending on configuration) Weight ● Touch ● Non-touch Input power Operating voltage and current 19 V dc @ 6.
43.94 cm (17.3 in) display specifications Metric U.S. Diagonal size 43.94 cm 17.3 in Thickness 4.2 mm 0.165 in Brightness 300 nits (cd/m2) Dimensions Resolution ● Touch 1920x1080 ● Non-touch 3840x2160 Backlight WLED Surface treatment AntiGlare Companion standard ● Touch eDP ● Non-touch eDP+PSR Viewing angle SVA Hard drive specifications 1 TB* 2 TB* Height 9.5 mm 9.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region 90 Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery 8 AC adapter, spare part number 30 action keys 15 identifying 15 airplane mode key 16 antenna, spare part number 68 antennas removal 73, 74 antennas, spare part number 28 audio, product description 4 audio-out (headphone)/audio-in (microphone) jack, identifying 9 B back cover, spare part number 28, 68 backups 81 base enclosure removal 40 spare part numbers 26, 40 battery removal 37 spare part number 26, 37 battery cover, identifying 17 battery release latch 17 BIOS determining
HP Recovery partition recovery 84 removing 85 I integrated numeric keypad, identifying 15 internal microphones, identifying 10, 11 J jacks audio-out (headphone)/audio-in (microphone) 9 network 8 RJ-45 (network) 8 K keyboard product description 6 spare part numbers 23 keys action 15 airplane mode 16 esc 15 fn 15 Windows 15 L labels Bluetooth 20 regulatory 20 serial number 19 service 19 wireless certification 20 WLAN 20 latch, battery release 17 lights AC adapter and battery light 8 caps lock 13 drive 8 mute
starting 84 supported discs 82 system 83 USB flash drive 85 using HP Recovery media 82 recovery media creating using HP Recovery Manager 82 using 81 recovery partition removing 85 regulatory information regulatory label 20 wireless certification labels 20 removal/replacement procedures 36, 40 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 RTC battery removal 62 spare part number 25, 62 S screw kit spare part numbers 30 security cable slot, identifying 9 security, product de
