User Guide - Windows 7

Restoring factory settings in Computer Setup ................................................................................. 63
Updating the BIOS ............................................................................................................................. 63
Determining the BIOS version ......................................................................................... 63
Downloading a BIOS update ........................................................................................... 64
Changing the boot order using the f9 prompt .................................................................................. 65
TPM BIOS settings (select products only) ........................................................................................................... 65
Using HP Sure Start (select products only) ......................................................................................................... 65
13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 66
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 66
14 Support .................................................................................................................................................... 68
Contacting support .............................................................................................................................................. 68
Labels ................................................................................................................................................................... 68
15 Specications ............................................................................................................................................ 70
Input power .......................................................................................................................................................... 70
Operating environment ....................................................................................................................................... 70
16 Accessibility .............................................................................................................................................. 71
Supported assistive technologies ....................................................................................................................... 71
Contacting support .............................................................................................................................................. 71
Appendix A Traveling with or shipping your computer ....................................................................................... 72
Appendix B Troubleshooting ........................................................................................................................... 73
Troubleshooting resources .................................................................................................................................. 73
Resolving issues .................................................................................................................................................. 73
The computer is unable to start up ................................................................................................... 73
The computer screen is blank ........................................................................................................... 73
Software is functioning abnormally ................................................................................................. 74
The computer is on but not responding ............................................................................................ 74
The computer is unusually warm ...................................................................................................... 74
An external device is not working ..................................................................................................... 74
The wireless network connection is not working ............................................................................. 74
An optional external optical disc does not play ................................................................................ 75
A movie is not visible on an external display .................................................................................... 75
The process of burning an optional external disc does not begin, or it stops before
completion ......................................................................................................................................... 76
xi