Notebook PC User Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries or regions. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Features ........................................................................................................................................................... 1 Identifying hardware ............................................................................................................................. 1 Top components .................................................................................................................. 1 TouchPad ..................................
WLAN connection is very weak ......................................................................................... 23 Cannot connect to the wireless router ............................................................................... 23 Using the modem (select models only) .............................................................................................. 24 Connecting a modem cable (purchased separately) .........................................................
Identifying your multimedia components ........................................................................... 38 Adjusting the volume ......................................................................................................... 40 Multimedia software ........................................................................................................................... 41 Opening preinstalled multimedia software .........................................................................
Webcam ............................................................................................................................................. 57 Webcam tips ...................................................................................................................... 57 Adjusting webcam properties ............................................................................................. 57 5 Power management ..................................................................................
6 Drives ............................................................................................................................................................. 72 Identifying installed drives .................................................................................................................. 72 Handling drives ................................................................................................................................... 72 Improving hard drive performance ...........
Removing DriveLock protection ...................................................................... 102 Using Computer Setup Auto DriveLock ........................................................................... 102 Entering an Automatic DriveLock password ................................................... 103 Removing Automatic DriveLock protection ..................................................... 103 Using Computer Setup security features .........................................................
Setting a new boot order in Computer Setup ................................................................... 133 Dynamically choosing a boot device using the F9 prompt ............................................... 133 Setting a MultiBoot Express prompt ................................................................................ 134 Entering MultiBoot Express preferences ......................................................................... 134 15 Management and printing ..........................
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1 Features Identifying hardware To see a list of hardware installed in the computer: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, select View system information. 3. Select Hardware tab > Device Manager. You can also add hardware or modify device configurations using Device Manager. Top components TouchPad Component Description (1) TouchPad* Moves the pointer and selects or activates items on the screen.
Component Description (3) Scrolls up or down. TouchPad scroll zone *This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Printers and Other Hardware > Mouse.
Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) On: Caps lock is on.
Component Description (2) ● On: The computer is on. ● Blinking: The computer is in Standby. ● Off: The computer is off or in Hibernation. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (3) Power light Wireless light Buttons, switch, and speaker 4 Component Description (1) Produces sound.
Component Description (2) Internal display switch Turns off the display if the panel lid is closed while the power is on. (3) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. ● When the computer is in Standby, press the button briefly to exit Standby. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys NOTE: Refer to the illustration and table that most closely matches your computer. 6 Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the cursor.
Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the cursor.
Component Description (1) Supports the following optional digital card formats: (2) SD Card Reader Audio-out (headphone) jack ● MultiMediaCard (MMC) ● MultiMediaCard 4.2 (MMC Plus, including MMC Plus HC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital High Speed (SDHS) Memory Card Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.
Left-side components Component Description (1) ExpressCard slot Supports optional ExpressCards. (2) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
10 Component Description (1) Battery release latches (2) Release the battery from the battery bay. (2) Battery bay Holds the battery.
Component Description (3) Enable airflow to cool internal components. Vents (3) NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Memory module compartment Contains the memory module slots. WLAN module compartment Contains the wireless LAN module slot.
Component Description (3) Integrated microphone Records sound. (4) Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. NOTE: When a device is connected to the headphone jack, the computer speakers are disabled. (5) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (6) Speaker Produces sound.
Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. *Modem cables, batteries, modem cable adapters, and power cords vary in appearance by country or region.
◦ Model description (4). This is the number you use to locate documents, drivers, and support for your notebook. ◦ Warranty period (5). Describes the duration of the warranty period for this computer. Have this information available when you contact technical support. The service tag label is affixed to the bottom of the computer. 14 ● Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
2 Networking Using wireless devices (select models only) Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
Wireless (disconnected) Indicates that all of the wireless devices are off. Network status (connected) Indicates that one or more of your network drivers are installed and one or more network devices are connected to the network. Network status (disconnected) Indicates that one or more of your network drivers are installed but no network devices are connected to the network.
Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA) and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If it is on, the wireless light is on. If the wireless light is amber, slide the wireless switch. 2. Select Start > Connect To. 3. Select your WLAN from the list, and then type the network security key, if required. ● If the network is unsecured, meaning that anyone can access the network, a warning is displayed. Click Connect Anyway to accept the warning and complete the connection.
Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devic
Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Network configuration (SSID or security) has been changed. ● Wireless device encountered interference from other devices. NOTE: Wireless networking devices are included with select computer models only.
Cannot connect to a preferred network Windows can automatically repair a corrupted WLAN connection: ● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Repair from the menu. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● If an “x” is superimposed over the network status icon, one or more of your WLAN or LAN drivers are installed, but the computer is not connected.
If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: 1. Select Control Panel > Network and Internet Connections > Network Connections. A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed. 2. Right-click the network, and then click Properties. 3. Click the Wireless Networks tab. 4.
Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (purchased separately). In some countries, a country-specific modem cable adapter (purchased separately) is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem. WARNING! Connecting the internal analog modem to a digital line can permanently damage the modem.
Connecting a country-specific modem cable adapter (purchased separately) Telephone jacks vary by country. To use the modem and the modem cable (purchased separately) outside the country in which you purchased the computer, you must obtain a country-specific modem cable adapter (purchased separately). To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: 1. Plug the modem cable into the modem jack (1) on the computer. 2.
Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country in which you purchased the computer. As you travel to different countries, set the internal modem to a location setting that meets the operating standards of the country in which you are using the modem. As you add new location settings, they are saved by the computer so that you can switch among settings at any time. You can add multiple location settings for any country.
Solving travel connection problems If you experience modem connection problems when using the computer outside of the country in which you purchased it, try the following suggestions: ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line. A telephone line described as a data line, fax machine line, modem line, or standard telephone line is usually an analog line. ● Check for pulse or tone dialing.
7. Clear the check box for Wait for dial tone before dialing. 8. Click OK twice. Using preinstalled communication software To use preinstalled modem software for terminal emulation and data transfer: 28 1. Select Start > All Programs > Accessories > Communications. 2. Click a fax or terminal emulation program or Internet connection wizard.
Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (not included). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the cable into a network wall jack (2).
3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Control Panel > Printers and Other Hardware > Mouse. Using the TouchPad To move the pointer, slide your finger across the TouchPad surface in the direction you want the pointer to go.
Function Hotkey Display system information. fn+esc Open Help and Support. fn+f1 Decrease screen brightness. fn+f2 Increase screen brightness. fn+f3 Switch the screen image. fn+f4 Initiate Standby. fn+f5 Initiate QuickLock. fn+f6 Mute speaker sound. fn+f7 Decrease speaker sound. fn+f8 Increase speaker sound. fn+f9 Play previous track. fn+f10 Play, pause, or resume a CD, DVD, or BD. fn+f11 Play next track.
Function Hotkey Display system information. fn+esc Open Help and Support. fn+f1 Decrease screen brightness. fn+f2 Increase screen brightness. fn+f3 Switch the screen image. fn+f4 Initiate Standby. fn+f5 Initiate QuickLock fn+f6 Launch Web browser. fn+f7 Launch printer. fn+f8 To use a hotkey command on the computer keyboard, follow either of these steps: ● Briefly press the fn key, and then briefly press the second key of the hotkey command.
Opening Help and Support Press fn+f1 to open Help and Support.
Initiating Standby (fn+f5) CAUTION: To reduce the risk of information loss, save your work before initiating Standby. Press fn+f5 to initiate Standby. When Standby is initiated, your information is stored in system memory, the screen is cleared, and power is conserved. While the computer is in Standby, the power lights blink. The computer must be on before you can initiate Standby.
Increasing speaker sound (fn+f9) (select models) Press fn+f9 to increase speaker volume. Hold down the hotkey to increase speaker volume incrementally. Playing the previous track or section of an audio CD or a DVD (fn+f10) (select models) While an audio CD or a DVD is playing, press fn+f10 to play the previous track of the CD or the previous section of the DVD.
Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad. When the embedded numeric keypad is turned on, each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Enabling and disabling the embedded numeric keypad Press fn+num lk to enable the embedded numeric keypad. Press fn+num lk again to return the keys to their standard keyboard functions.
Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: ● When num lock is on, most keypad keys type numbers. ● When num lock is off, most keypad keys function like the arrow, page up, or page down keys. When num lock on an external keypad is turned on, the num lock light on the computer is turned on.
4 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures.
Component Description (1) Webcam light (select models only) On: The webcam is in use. (2) Webcam Records video and captures still photographs. (3) Integrated microphone Records sound. (4) Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. NOTE: When a device is connected to the headphone jack, the computer speakers are disabled.
Adjusting the volume You can adjust the volume using the following controls: ● ● Computer volume keys: (select models only) ◦ To mute or restore volume, press and hold the fn key (1), and then press the mute key f7 (2). ◦ To decrease volume, press and hold the fn key (1), and then tap the volume down key f8 (3) until the desired volume level is reached. ◦ To increase volume, press and hold the fn key (1), and then tap the volume up key f9 (4) until the desired volume level is reached.
Volume can also be adjusted within some programs. Multimedia software The computer includes preinstalled multimedia software. Some computer models also include additional multimedia software on an optical disc.
– or – 1. Insert the media disc, such as an audio CD, into the optical drive. An AutoPlay dialog box opens. 2. Click a multimedia task from the list of tasks. Installing multimedia software from a disc 42 1. Insert the disc into the optical drive. 2. When the installation wizard opens, follow the on-screen instructions. 3. Restart the computer if prompted to do so.
Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphone or connect an external microphone ● Download music from the Internet ● Create multimedia presentations using audio and images ● Transmit sound and images with instant messaging programs ● Stream radio programs (select models only) or receive FM radio signals ● Create or “burn” audio CDs (select models only)
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. ▲ 44 To confirm or change the audio settings on your computer, right-click the Sound icon on the taskbar, or select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices.
Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet and offline ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has an external monitor port that allows you to connect external monitors and projectors.
To connect a video or audio device to the HDMI port: 1. Plug one end of the HDMI cable into the HDMI port on the computer. 2. Connect the other end of the cable to the video device, according to the device manufacturer's instructions. 3. Press fn+f4 to switch the image between the display devices connected to the computer. Configuring audio for HDMI To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer.
Optical drive (select models only) Depending on the type of optical drive and software installed in your computer, the optical drive plays, copies, and creates CDs, DVDs, or BDs. Identifying the installed optical drive ▲ Select Start > Computer. You will see a list of all the devices installed on your computer, including your optical drive.
NOTE: The optical drive on your computer may not support all the types of optical discs discussed in this section. CD-R discs Use CD-R (write-once) discs to create permanent archives and to share files with virtually anyone.
Typical uses include the following: ● Storage of large amounts of data ● High-definition video playback and storage ● Video games NOTE: As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. Playing a CD, DVD, or BD 1. Turn on the computer. 2. Press the release button (1) on the drive bezel to release the disc tray.
3. Click the AutoPlay tab, and then select one of the available actions. 4. Click OK. NOTE: For more information about AutoPlay, select Start > Help and Support. Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally. You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive.
Creator Business reads the source disc and copies the data to a temporary folder on your hard drive. 5. When prompted, remove the source disc from the optical drive and insert a blank disc into the drive. After the information is copied, the disc you created is ejected automatically. Creating (burning) a CD or DVD CAUTION: Observe the copyright warning.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. Troubleshooting The following sections describe several common issues and resolutions. The optical disc tray does not open for removal of a CD, DVD, or BD 52 1.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. The computer does not detect the optical drive If Windows does not detect an attached device, the device driver software may be missing or corrupted.
Preventing playback disruptions To reduce the possibility of playback disruption: ● Save your work and close all open programs before playing a CD, DVD, or BD. ● Do not connect or disconnect hardware while playing a disc. Do not initiate Hibernation or Standby while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ● Playback may resume.
A disc does not play automatically 1. Click Start > My Computer. 2. Right-click the device (such as CD-ROM drive), and then click Properties. 3. Click the AutoPlay tab, and then select one of the available actions. 4. Click OK. A CD, DVD, or BD should now start automatically when it is inserted into the optical drive. A movie stops, skips, or plays erratically ● Clean the disc. ● Conserve system resources by trying the following suggestions: ◦ Log off the Internet.
● If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive. ● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager. A device driver must be reinstalled Obtaining the latest HP device drivers Follow either of the following procedures to obtain HP device drivers. To use the HP Update Utility: 1. Select Start > All Programs > HP > HP Update. 2.
Webcam NOTE: This section describes features that are common to most models. Some features may not be available on your computer. Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo, record a video, or make an audio recording. You can preview the photo, video recording, or audio recording, and save it on your computer hard drive.
● Sharpness—Controls the definition of edges in an image. A higher sharpness setting creates a more defined image; a lower sharpness setting creates a softer image. ● Gamma—Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights. A lower gamma setting makes grays look black, and makes dark colors even darker.
5 Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Standby and Hibernation. When Standby is initiated, the power lights blink and the screen clears. Your work is saved to memory. Exiting Standby is faster than exiting Hibernation. If the computer is in Standby for an extended period or if the battery reaches a critical battery level while in Standby, the computer initiates Hibernation.
To exit Standby: ▲ Briefly press the power button. When the computer exits Standby, the power lights turn on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required when the computer exits Standby, you must enter your Windows password before your work will return to the screen.
3. Clear the Always show icon on the taskbar check box. 4. Click Apply, and then click OK. To show the Power Meter icon in the notification area, follow these steps: 1. Select Start > Control Panel > Performance and Maintenance > Power Options. 2. Click the Advanced tab. 3. Select the Always show icon on the taskbar check box. 4. Click Apply, and then click OK.
Customizing power schemes 1. Select Start > Control Panel > Performance and Maintenance > Power Options. 2. Select a power scheme from the Power schemes list. 3. Modify the Plugged in and Running on batteries settings as needed. 4. Click OK. Setting password protection upon exiting Standby To set the computer to prompt for a password when the computer exits Standby, follow these steps: 1. Right-click the Power Meter icon in the notification area, and then click Adjust Power Properties. 2.
Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment: Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3pin outlet.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors. Displaying the remaining battery charge ▲ Double-click the Power Meter icon in the notification area, at the far right of the taskbar.
2. Insert the battery into the battery bay (1) and push in until it is seated. The battery release latches (2) automatically lock the battery into place. To remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latches (1) to release the battery. 3. Remove the battery (2) from the computer.
Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off.
Identifying low battery levels When a battery that is the sole power source for the computer reaches a low battery level, the battery light blinks. If a low battery level is not resolved, the computer enters a critical battery level, and the battery light blinks rapidly. The computer takes the following actions for a critical battery level: ● If Hibernation is enabled and the computer is on or in Standby, the computer initiates Hibernation.
Calibrating a battery Calibrate a battery under the following conditions: ● When battery charge displays seem inaccurate ● When you observe a significant change in battery run time Even if a battery is heavily used, it should not need to be calibrated more than once a month. It is also not necessary to calibrate a new battery. Step 1: Fully charge the battery WARNING! Do not charge the computer battery while you are onboard aircraft.
Step 3: Discharge the battery The computer must remain on while the battery is being discharged. The battery can discharge whether or not you are using the computer, but the battery will discharge faster while you are using it. ● If you plan to leave the computer unattended during the discharge, save your information before beginning the discharge procedure.
● Stop, disable, or remove any external media cards that you are not using. ● Use the f2 and f3 keys to adjust screen brightness as needed. ● If you leave your work, initiate Standby or Hibernation, or shut down the computer. Storing a battery CAUTION: To prevent damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when connected to the AC adapter. ● The display does not turn on when the computer is connected to the AC adapter. ● The power light is off when the computer is connected to the AC adapter. To test the AC adapter: 1. Remove the battery from the computer. 2. Connect the AC adapter. 3. Turn on the computer.
6 Drives Identifying installed drives To view the drives installed on the computer, select Start > My Computer. On models with a secondary hard drive (drive D), the optical drive becomes drive E. The next drive added to the system, such as a new USB drive, will be assigned the next available drive letter. Handling drives Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Standby and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive. Do not touch the connector pins on a removable drive or on the computer.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. To run Disk Defragmenter: 1. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 2. Under Volume, click the listing for the hard drive, usually listed as (C:), and then click Defragment.
Using external drives Removable external drives expand your options for storing and accessing information. A USB device can be added by connecting the device to a USB port on the computer or on an optional docking device (select models only). USB drives include the following types: ● 1.
Replacing the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in Standby, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then, shut down the computer through the operating system. To remove a hard drive: 1. Save your work. 2.
10. Loosen the hard drive screw (2). 11. Pull the hard drive tab (3) to the left to disconnect the hard drive. 12. Lift the hard drive (4) out of the hard drive bay. To install a hard drive: 1. Insert the hard drive into the hard drive bay (1). 2. Pull the hard drive tab (2) to the right to connect the hard drive. 3. Tighten the hard drive screw (3).
78 4. Replace and secure the 2 screws at the rear of the drive. 5. Replace the bottom door (1) sliding it securely into place (2).
6. Tighten the bottom door screws (3). NOTE: Refer to the illustration that most closely matches your computer.
7 External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. Your computer model has 4 USB ports, which support USB 1.0, USB 1.1, and USB 2.0 devices.
CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To stop and remove a USB device: 1. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware icon, click the Show Hidden Icons icon (< or <<) in the notification area. 2. Click the name of the device in the list. NOTE: If the USB device is not listed, you do not have to stop the device before you remove it. 3.
Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. USB drives include the following types: ● 1.
8 External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media-equipped cameras and PDAs, as well as with other computers. The Digital Media Slot supports the following digital card formats: ● MultiMediaCard (MMC) ● MultiMedia Card 4.
Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. To remove a digital card: ▲ 84 To eject the digital card, press in on the card (1), and then remove it from the slot (2).
Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. Like standard PC Cards, ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring an ExpressCard Install only the software required for your device.
2. Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. NOTE: The first time you insert an ExpressCard, a message is displayed in the notification area to let you know the device is recognized by the computer. NOTE: An inserted ExpressCard uses power even when idle. To conserve power, stop or remove an ExpressCard when it is not in use.
Using ExpressCards (select models only) 87
9 Memory modules The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. All memory modules installed in the computer must be the same type. When upgrading memory capacity, verify that the upgrade modules are the same type as those already installed in the computer.
Adding or replacing a memory module in the expansion memory module slot The expansion memory module slot is stacked above the primary memory module slot. To add or replace a memory module in the expansion memory module slot, follow these steps: 1. Save your work. 2. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 3.
9. Remove the memory module from the expansion memory slot: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. 10.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. 11. Replace the bottom door (1) sliding it securely into place (2).
12. Tighten the bottom door screws (3). NOTE: Refer to the illustration that most closely matches your computer. 13. Replace the battery. 14. Turn the computer right-side up, and then reconnect external power and external devices. 15. Turn on the computer.
Upgrading a memory module in the primary memory module slot The expansion memory module slot is stacked above the primary memory module slot. To upgrade a memory module in the primary memory module slot, follow these steps: 1. Save your work. 2. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 3.
9. Remove the memory module from the primary memory slot: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. 10.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. NOTE: If you removed a memory module from the expansion memory slot before removing the primary memory module, replace the memory module in the expansion memory module slot. 11. Replace the bottom door (1) sliding it securely into place (2).
12. Tighten the bottom door screws. (3). NOTE: Refer to the illustration that most closely matches your computer. 13. Replace the battery. 14. Turn the computer right-side up, and then reconnect external power and external devices. 15. Turn on the computer.
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Your computer supports CompuTrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, CompuTrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use CompuTrace.
Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
BIOS administrator passwords Function DriveLock master password Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process. DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
To delete this password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted for the new password, leave the field empty, and then press enter. 6.
Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Password, and then press enter. 4. Use a pointing device to click the hard drive you want to protect.
3. Use a pointing device or the arrow keys to select Security > DriveLock Password, and then press enter. 4. Use a pointing device to select an internal hard drive. – or – Use the arrow keys to select an internal hard drive, and then press enter. 5. Use a pointing device or the arrow keys to select the password you want to change. 6. Type your current password in the Old password field, type a new password in the New password and Verify new password fields, and then press enter. 7.
Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. 4.
Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
To view this general system information in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select File > System Information, and then press enter. NOTE: To prevent unauthorized access to this information, you must create a BIOS administrator password in Computer Setup.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer. To access your software, select Start > All Programs > McAfee > Managed Services > Total Protection.
Installing critical updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools online Help.
Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key. NOTE: The location of the security cable slot varies by computer model.
11 Software updates Updating software Updated versions of the software provided with your computer are available either through the HP Software Update utility or on the HP Web site. The Software Update utility automatically checks for software updates from HP. The utility runs every 30 days and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
To update the software using the HP Web site, follow these steps: 1. Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. For details, refer to the "Determining the BIOS version" section. If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Updating the BIOS To update the BIOS, first determine what BIOS version you currently have, and then download and install the new BIOS. Determining the BIOS version BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. To use Computer Setup for displaying BIOS information, follow these steps: 1.
Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive.
Updating programs and drivers 1. Open your Internet browser, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. – or – If you want a specific SoftPaq, type the SoftPaq number in the Search box, at the top-right corner of the screen. Then press enter, and follow the instructions provided. Proceed to step 6. 3.
Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information.
12 Backup and recovery To protect your information, use the Windows Backup utility (select models only) to back up files and folders or create recovery points. In case of system failure, you can use the backup files to restore your computer.
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You can back up individual files or folders to an optional external hard drive or to a network drive.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools (select models only): You can use the Windows Backup utility to recover information you have previously backed up. ● Operating System and Driver Recovery discs (included with your computer): You can use the discs to recover your operating system and programs installed at the factory.
13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version. Set System Date and Time Set or change the date and time on the computer. System Diagnostics Displays the following information: ● System Information ◦ Identification information for the computer and the batteries in the system.
Select To do this User Management > Create a New BIOS User Account (requires a BIOS administrator password) ● Select from a list of BIOS users. ● Select from a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria. HP SpareKey Enable/disable HP SpareKey (enabled by default). Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default).
Select To do this Boot Options ● Set a startup menu delay (in seconds). ● Set the MultiBoot Express Boot Popup delay in seconds. ● Enable/disable custom logo (disabled by default). ● Enable/disable display diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default). ● Enable/disable SD card boot (enabled by default). ● Enable/disable floppy boot (enabled by default). ● Enable/disable PXE internal NIC boot (enabled by default).
Select To do this NOTE: model. 126 Chapter 13 Computer Setup Availability of these options varies by computer ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable preboot authentication on HP QuickLook boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb write protect (disabled by default).
Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WWAN device (select models only; enabled by default). ● Enable/disable embedded WLAN Device (enabled by default). ● Enable/disable the embedded Bluetooth device (enabled by default). ● Enable/disable the network interface controller (LAN) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this Port Options NOTE: All port options are enabled by default. ● Enable/disable the serial port (select models only). ● Enable/disable the parallel port (select models only). ● Enable/disable the flash media reader. ● Enable/disable the USB port. CAUTION: Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator. AMT Options (select models only). ● Enable/disable the 1394 port (select models only).
14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: An optical drive (such as a CD-ROM drive) can boot either as drive A or drive C, depending on the format of the boot CD. The following list describes the factory setting for boot order in which drive letters A and C are assigned when MultiBoot is disabled. (The actual order varies by configuration.) ● ● Boot order for drive A boot devices: 1. Optical drive in an optional docking device or in an optional external MultiBay that contains a disc formatted as drive A 2.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
15 Management and printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment.
Managing and updating software HP provides several tools for managing and updating software on client computers: ● HP Client Manager for Altiris (select models only) NOTE: To download HP Client Manager for Altiris or to obtain more information about HP Client Manager for Altiris, see the HP Web site at http://www.hp.com.
● ● Help desk and problem resolution ◦ Management of help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery Software and operations management ◦ Ongoing client management ◦ HP system software deployment ◦ Application self-healing (the ability to identify and repair certain application problems) Altiris Solutions software provides easy-to-use software distribution capabilities.
Software CD. To download the SSM utility or to obtain more information on SSM, see the HP Web site at http://www.hp.com/go/ssm (English only).
16 Cleaning guidelines This chapter provides the best practices and recommendations for safely cleaning and disinfecting your notebook or tablet PC. Cleaning products Use the following products to safely clean and disinfect your notebook or tablet PC. ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, germicidal disposable wipes. These wipes come in a variety of brand names.
Cleaning procedures Follow the procedures in this section to safely clean your notebook or tablet PC. WARNING! To prevent electric shock or damage to components, do not attempt to clean your notebook or tablet PC while it is turned on. Before cleaning your notebook or tablet PC, turn off the power to the notebook or tablet PC by shutting down the computer, disconnect the external power, and then disconnect all powered external devices.
Index A AC adapter connecting 63 AC adapter, identifying 13 administrator password 98 airport security devices 73 Altiris Deployment Solutions 135 AMT options AMT setup prompt (CtrlP) 128 firmware progress event support 128 firmware verbosity 128 Initiate Intel CIRA 128 terminal emulation mode 128 unconfigure AMT on next boot 128 USB key provisioning support 128 antennas 12 Anti Theft 124 applications key, Windows 6, 7 audio devices, connecting external 43 audio functions, checking 43 audio, configuring 46
cleaning display 140 keyboard 140 pen holder 140 tablet PC pen 140 TouchPad 140 cleaning guidelines 139 cleaning procedures 140 cleaning products 139 compartments memory module 11 components additional hardware 13 bottom 9 front 7 left-side 9 multimedia 11 right-side 8 top 1 wireless antennas 12 composite video 33 computer information 113 Computer Setup BIOS administrator password 99 device security 104 DriveLock password 100 enabling bootable devices 131 File menu 123 navigating and selecting 121 restoring
Hibernation exiting 60 initiated during critical battery level 67 initiating 60 hotkeys audio CD or DVD controls 35 decreasing screen brightness 33 decreasing speaker volume 34 description 30 displaying system information 32 increasing screen brightness 33 increasing speaker volume 35 initiating QuickLock 34 initiating Standby 34 muting speaker sound 34 opening Help and Support 33 switching screen image 33 using 32 volume mute 40 HP Client Configuration Manager 136, 137 HP Client Manager for Altiris 136 HP
network security codes network key 22 SSID 22 Network Service Boot 131 network status icon 15 NIC boot device 129, 131 noise suppression circuitry modem cable 24 network cable 29 num lock, external keypad 37 numeric keypad 6, 7 O operating system Microsoft Certificate of Authenticity label 14 Product Key 14 Operating System disc 120 optical disc removing 51 using 47 writing to 41 optical drive playing 54 protecting 41 optical drive, identifying 8 P parallel port mode 125 passwords administrator 98 BIOS admi
system date and time 123 diagnostics 123 fan 125 IDs 124 information 123 System Configuration menu system information hotkey 32 USB hubs 80 USB legacy support 81, 121, 125 USB ports, identifying 8, 9, 80 user password 98 using the webcam 57 124 T temperature 70 tips, webcam 57 TouchPad cleaning 140 using 30 TouchPad button, identifying 1 TouchPad scroll zone, identifying 2 TouchPad, identifying 1 traveling with the computer modem approval label 14 troubleshooting AutoPlay 55 device drivers 56 disc burning
