Software User Manual

Error
Corrective action
Internal error Status: A program error occurred, or there is a
logical contradiction.
Corrective action: Contact your HP account support
representative.
Timeout
Status: Processing was retried because an abnormal
reply (Response) was returned, but processing has
stoppedduetoatimeout.
Corrective action: The external array's port of is
recognized. Check the condition of the connection
(for example
, cables and switches) to the external
array. If yo
u cannot restore the path, contact your
HP account s
upport representative.
Target error
Status: An error, such as blockade of the controller,
was found in the external array's port.
Corrective action: Check the status of the external
array's ports. If you cannot restore the path, contact
your HP account support representative.
Unavailable
Status: The reply from the external array was
Unavailable. The external array requested a change
to the connected port. When the status becomes
Unavailable, the primary path changes to the
alternate path that is in Standby status. When the
primary path changes, the path status becomes
Normal.
Corrective action: If the path does not change
properly, check the external array's status. If you
cannot restore the path, contact your HP account
support representative.
Backoff Status: The reply from the external array was Backoff.
The path status is Waiting for Recovery because
a temporary error occurred in the external array's
volume. Even if the primary path's status becomes
Backoff, the primary path does not change to the
alte
rnate path immediately. After error recovery, the
stat
us becomes Normal.
Corr
ective action: If you cannot recover the status
from
the error, the path status changes to another
status. Take the corrective action for the new path
status. If you cannot restore the path, contact your
HP account support representative.
The Discovery operation
cannot be performed.
Correct the error and retry the operation.
The source of the error could be one of the following:
• Command View XP or XP Remote Web Console is not in Modify mode.
• The local array port and external array port are not connected using FC
cables.
• Port security is improperly set on the external array.
• The status of the device in the external array is not Normal.
• The external array is not connected to a local array port set to External.
• The external LUN of the local array does not have a status of Normal.
• The external LU capacity is insufficient (less than 46.86 MB).
• The cable to the switch is not properly connected.
• The zoning for the switch is not set properly.
If none of these correct the problem, disconnect and then reconnect the cable
between the local array and external array. After 30 seconds, retry the operation.
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Troubleshooting External Storage XP