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P9000 Remote Web Console User Guide

Abstract

This guide explains how to set up and use the HP Remote Web Console to manage HP P9000 disk arrays over a LAN connection.

Topics include how to obtain storage system configuration and status information, send user-requested commands to the storage

system, install and launch P9000 program products, and troubleshoot storage system issues. The intended audience is a storage

system administrator or authorized service provider with independent knowledge of HP P9000 disk arrays.

HP Part Number: AV400-96402

Published: September 2011

Edition: Fifth

Summary of content (182 pages)

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HP P9000 Remote Web Console User Guide Abstract This guide explains how to set up and use the HP Remote Web Console to manage HP P9000 disk arrays over a LAN connection. Topics include how to obtain storage system configuration and status information, send user-requested commands to the storage system, install and launch P9000 program products, and troubleshoot storage system issues.
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© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
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Contents 1 Overview..................................................................................................9 Overview................................................................................................................................9 Manage the storage system...................................................................................................9 GUI feature highlights...........................................................................................................
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Refreshing data after a Auto LUN or Quick Restore operation..................................................28 Refreshing data after operations performed with another application........................................28 Using applications other than Remote Web Console...............................................................29 Using Remote Web Console on UNIX...................................................................................29 Unsupported actions in UNIX version of Remote Web Console.
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Using the meter key................................................................................................................56 Calculating the effective term of the meter key............................................................................56 Grace Period status with meter key............................................................................................58 Estimating licensed capacity...............................................................................................
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9 Support and other resources......................................................................87 Contacting HP........................................................................................................................87 Subscription service............................................................................................................87 Documentation feedback....................................................................................................
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Enable Auto Delete window...................................................................................................126 Reports window....................................................................................................................127 Create Configuration Report window.......................................................................................128 Delete Reports window........................................................................................................
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LDEV Status dialog box.....................................................................................................175 Glossary..................................................................................................177 Index.......................................................................................................
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1 Overview This document helps you set up Remote Web Console for the P9500 storage system, set up end-user machines and web browsers, and establish user accounts and permissions. It explains GUI features and provides basic navigation information. Unless otherwise specified, the term P9000 in this guide refers to the following disk array: • P9500 Disk Array The GUI illustrations in this guide were created using a Windows computer with the Internet Explorer browser.
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Figure 1 Remote Web Console GUI Emphasis on performance Operations you perform are executed in the background. This means you can start the next operation without waiting for the previous one to complete. Wizards and task management Wizards are provided for each main task. The wizard guides you through all the sub-tasks that you would ordinarily perform one-at-a-time.
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Remote Web Console CLI The Remote Web Console CLI allows you to perform commands on the storage system using the command prompt. To use the Remote Web Console CLI, you need to install certain files on the Remote Web Console computer. The Remote Web Console CLI can be used to perform only specific operations of specific program products. For details on the Remote Web Console CLI, see the HP P9000 Spreadsheet Guide.
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2 Setting up Remote Web Console This chapter provides Remote Web Console requirements and setup procedures. Setup workflow The following workflow describes the setup tasks for Remote Web Console: • The HP representative attaches the SVP in your storage system to the LAN. Remote Web Console is already set up on the SVP and is therefore ready for access by client machines. • Ensure that the correct LAN cabling and connections are in place. See “Cable connection requirements” (page 12).
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3. Select the Internet Protocol Version 6 (TCP/IPv6) check box. Optionally, clear the Internet Protocol Version 4 (TCP/IPv4) check box. 4. Click OK to close the dialog box. Configuring IPv6 communication in Solaris 10 Procedure 2 To configure a Remote Web Console computer to use IPv6 for communication between an SVP: 1. 2. Start the console.
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Prerequisite You will need the CD-ROM for SSL, which is provided by HP. It includes openssl.exe, SSLeay32.dll, and libeay32.dll. Copy the entire contents of the openssl folder to your drive of choice Procedure 3 To create a private key (.key file) in a Windows XP environment: 1. 2. 3. Release the read-only attribute from the openssl folder. Open a command prompt. Navigate to the directory where you copied the folder, and execute the following command: openssl genrsa -out server.
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Figure 3 Creating a public key Acquiring a self-signed certificate To acquire a self-signed certificate, open the command prompt and execute the following command C:\openssl> openssl x509 -req -sha256 -days 10000 -in server.csr -signkey server.key -out server.crt This command uses SHA-256 as a hush algorithm. MD5 or SHA-1 is not recommended for a hush algorithm due to its low security level. This creates a server.crt file in the openssl folder, which is valid for 10,000 days.
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8. Click OK. If the Security Alert dialog box for the certificate appears, click View Certificate to confirm that the certificate is correct, and click Yes. If an error occurs during the certificate update, an error message will appear. Solve the problem, and restart from the logging in to Update Certificate Files. Setting the web browser to accept self-signed certificates If using a self-signed certificate, the web browser will display a warning message when it connects to an SSL-enabled SVP.
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Figure 6 Certificate window 6. Click Install Certificate (I). The Certificate Import Wizard (Welcome to the Certificate Import Wizard) dialog box appears. Figure 7 Certificate Import Wizard dialog box (Welcome to the Certificate Import Wizard) 7. Click Next. The Certificate Import Wizard (Certificate Store) dialog appears.
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Figure 8 Certificate Import Wizard dialog box (Certificate Store) 8. Select Automatically select the certificate store based on the type of certificate and click Next. The Certificate Import Wizard (Completing the Certificate Import Wizard) dialog box appears.
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9. Click Finish. The message The import was successful is displayed. Click OK. The certificate is imported to the web browser. Figure 10 Root Certificate Store dialog box (example) The certificate is imported to the web browser. Blocking HTTP communication to the storage system If the web server (SVP) supports SSL (HTTPS), the HTTP setting tool allows you to block access to port 80.
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6. 7. 8. Click OK. A configuration dialog box appears. Click OK to release HTTP blocking. When the configuration change is complete, the SVP will reboot. Once the reboot is complete, the Release HTTP Blocking Complete dialog box appears. If you want to cancel the operation and return to the logon dialog box, click Cancel. Click OK. Setting up the client machine The Remote Web Console administrator is responsible for setting up the web client on Remote Web Console computers.
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Table 2 Software requirements for Windows (continued) Operating system Web browser Java Runtime Environment Windows Server 2008 Flash Player 10.1 (SP2) 3, 4 Internet Explorer 8.0 JRE 6.0 Update 20 (1.6.0_20)2 Windows Server 2008 Flash Player 10.1 R2 3, 4 Internet Explorer 8.0 JRE 6.0 Update 20 (1.6.0_20)2 Internet Explorer 7.0 JRE 6.0 Update 16 (1.6.0_16)2 Internet Explorer 8.0 JRE 6.0 Update 20 (1.6.0_20)2 Internet Explorer 8.0 JRE 6.0 Update 20 (1.6.
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Configuring a Windows 2003/2008 Server machine If you are using a Windows Server 2003/2008 machine and Internet Explorer, the following options must be set in Internet Options before logging in to an SVP: • Navigate to Tools > Internet Options, click Advanced, and clear the Do not save encrypted pages to disk check box. • Navigate to Tools > Internet Options, click Security and register the URL of the SVP. For more information on configuring these settings, see the Internet Explorer help documentation.
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In a Windows environment, you can verify that JRE was successfully installed if you are able to view the Java icon in the Control Panel. You should be able to launch the Java Control Panel by double-clicking the Java icon. In a UNIX or Linux environment, you can verify that JRE was successfully installed if you are able to open the ControlPanel.html file, which is located in the JRE root directory.
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2. 3. Execute setup.exe in the folder /program/Config_Report_CLI/Win32. Specify a directory to install the Report Configuration Tool on when you are asked to enter the directory to install it on. The Report Configuration Tool is installed. Note that the directory where the Report Configuration Tool is installed is not specified as an application path. When necessary, specify the directory as the application path.
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3 Getting started using Remote Web Console This module describes logging in to Remote Web Console and restrictions when using Remote Web Console. For instructions on navigating to storage system information, see “Viewing and managing the storage system” (page 64). For more information on the GUI, see “Remote Web Console GUI reference (main window)” (page 108) and “Remote Web Console GUI reference (secondary windows)” (page 158).
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3. 4. 5. 6. Type the user ID and password. Click Login. If the Security Information dialog box appears, click Yes. If a local storage area dialog box of Adobe Flash Player Setting appears, click Allow to open the Remote Web Console main window. The cache function of Flash Player optimizes the process of Remote Web Console. Denial of the request might delay the processing speed of Remote Web Console.
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2. 3. 4. In Add this Web site to the zone, enter the URL of the SVP that you want to log in. For example, if the host name is host01, the URL is http://host01. If the IP address is 127.0.0.1, the URL is http://127.0.0.1. Click Add to add the URL of the SVP to the Web sites list. Click Close to close the dialog box.
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• Other web browser functions that cannot be used include character encoding, text size, the zoom function, the Ctrl + F search function, and the Ctrl + A select all function • If you use Shift + Tab shortcut to move the focus in reverse, the focus may not move from web browser to the Flash Player. Use only Tab to move the focus to the Flash Player. Unsupported actions in Remote Web Console The following actions are not supported in Remote Web Console.
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Using applications other than Remote Web Console When you click Refresh or Refresh All while changing configuration from another application such as RAID Manager, it may take some time to refresh the information in the Remote Web Console window. Using Remote Web Console on UNIX There are required actions and additional restrictions when you use Remote Web Console on UNIX.
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4 Setting up and managing user accounts When Remote Web Console is set up on the SVP and you have set up client machines, you can create users and define their roles. This chapter provides information for setting up user accounts. Workflow for user management The administrator creates user accounts for all users. You use Remote Web Console to create the account. The basic workflow for creating users follows: • Connect client machines to an authentication server, if used.
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Figure 15 A workflow when an authentication server and an authorization server are used in combination You can use the authentication server without having awareness of host names and port numbers, if you register the information of the authentication server to an SRV record in the DNS server. If you register the multiple numbers of authentication servers to the SRV record, you can determine the authentication server to be used based on the priority that has been set in advance.
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value of the memberOf attribute value for each user. In other words, the user group you add to the Remote Web Console should match the group name in the Active Directory. CAUTION: When a user account belongs to more than one group, note the cautions in “User groups” (page 32). If one user needs to use different user groups for different purposes, then create local user accounts in Remote Web Console, not using an authorization server.
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Table 6 User registration example User Roles to be assigned to the user group Resource group to be assigned to user group Administrator User Group 1 Security Administrator (View & Modify) All Resource Groups Assigned1 User A User Group 10 Storage Administrator2 Resource Group 10 User B User Group 20 Storage Administrator2 Resource Group 20 1 2 User group to be registered For the user group that is assigned the Security Administrator role, All Resource Groups Assigned is automatically set to
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Roles More than one role is readily available. You cannot create custom roles. The following table shows the roles and permitted operations. Role Permitted operations Security Administrator (View Only) • Viewing information about user accounts and encryption keys Security Administrator (View & Modify) • Configuring user accounts • Creating encryption keys and configuring encryption settings.
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Role Permitted operations • Configuring environmental settings for local copy • Splitting Auto LUN pairs when using RAID Manager Storage Administrator (Remote Copy) • Performing pair operations for remote copy • Configuring environmental settings for remote copy Support Personnel Configuring SVP This role is for HP service representative. User Maintenance Configuring SVP CAUTION: If a user has All Resource Groups Assigned set to Yes, the user can access all resources in the storage system.
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Table 7 Roles configured in built-in groups Built-in Group Role Resource group Administrator • Security Administrator (View & Modify) All Resource Groups Assigned • Audit log Administrator (View & Modify) • Storage administrator (Initial Configuration) • Storage Administrator (System Resource Management) • Storage Administrator (Provisioning) • Storage Administrator (Performance Management) • Storage Administrator (Local Copy) • Storage Administrator (Remote Copy) • User Maintenance System • Security
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Table 7 Roles configured in built-in groups (continued) Built-in Group Role Resource group • Storage Administrator (Performance Management) • Storage Administrator (Local Copy) • Storage Administrator (Remote Copy) • User Maintenance Maintenance • Storage Administrator (View Only) • User Maintenance All Resource Groups Assigned Creating a new user group This section explains how to create a user group.
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Prerequisites • You must have the Security Administrator (View & Modify) role to perform this task. • You can log in to SVP and RAID Manager with user accounts that are created by Remote Web Console. You must have the Support Personnel role to log in to SVP. • The allowable characters and length of user names and passwords depend on the applications (Remote Web Console, SVP, and/or RAID Manager) that the user is using.
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2. 3. 4. 5. 6. 7. 8. In the User Groups tab, select a user group to which to add a user. This is dependent on which permissions you want to give to the user. In the Permission tab, confirm that the displayed permissions are appropriate for the user. Click the User tab and then Create User to open the Create User dialog box. Enter a user ID (user name). Select Activate or Lock for the account. If you select Lock, the user of this account is disabled and cannot log in to Remote Web Console.
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6. 7. 8. In the tree, click Administration > User Groups. In the User Groups tab, click a user group to remove the user from. Click the User tab, select the user to remove from this user group, and then click More Actions→Remove Users. 9. Click Finish. 10. Specify a task name and click Apply. Disabling a user account Disable a user account when you want to temporarily prevent the user from logging in to Remote Web Console.
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Procedure 20 To change the user group name: 1. 2. 3. 4. 5. 6. In the tree, click Administration→User Groups. In the User Groups tab, select the user group and then click More Actions→Edit User Group to open the Edit User Group window. In the Edit User Group window, enter a new user group name. If you use an authorization server, click Check and verify that the entered user group name is registered in the authorization server. Click Finish. Specify a task name and click Apply.
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3. 4. 5. In the Assign Resource Groups window, change resource groups to be assigned to the user group. • Select the resource group to add, and click Add. • Select the resource group to remove, and click Remove. Click Finish. Specify a task name and click Apply. Deleting a user group Delete a user group when the user group is no longer needed. Prerequisites • You must have the Security Administrator (View & Modify) role to perform this task. • You cannot delete built-in groups.
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User accounts registered to HP Systems Insight Manager are different from the user accounts for Remote Web Console. To implement single sign-on, you do not need to register user accounts of HP Systems Insight Manager to Remote Web Console. If a user logs in with both ways (to log in directly to Remote Web Console, and to log in with single sign-on from HP Systems Insight Manager), make sure that the role of the user account registered to HP Systems Insight Manager matches the role of Remote Web Console.
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Figure 16 Register Certificate window 4. 5. 6. 7. Verify the certificate. If the certificate has some incorrect information, click Cancel to go back to the Register Certificate window. If necessary, enter an alias name of the certificate into the Alias Name box. By default, the IP address or the host name that you specified in the Register Certificate window is displayed in the Alias Name box. Enter the user name and password of Remote Web Console. Click Register.
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HP-SIM-installation-directory\bin>mxtool –r -f definition-file-path-of-the-tool An example follows: C:\Program Files\HP\Systems Insight Manager\bin>mxtool –r -f C:\tmp\RWCTool.xml Using SMI-S function with Remote Web Console user account P9500 storage systems support the SMI-S function developed by SNIA. Storage administrators can use the SMI-S function by using SMI-S compliant management software. Prerequisite SMI-S Provider program product is installed. Procedure 27 To use the SMI-S function: 1.
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5 Configuring the Remote Web Console environment This chapter provides instructions for setting customized behaviors on Remote Web Console, including timeout and polling periods, email notifications, and so on. Also, instructions are included for saving your Remote Web Console configuration settings and restoring them as needed. Configuration overview You can set up Remote Web Console as follows: • Create a message to display on the Remote Web Console login screen.
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3. Enter the message in the window. Alphanumeric characters and symbols can be used in the message. The maximum length of the message is 2,048. 4. Click Apply. Setting e-mail notification for SIMs or SNMP traps You can specify notification by email to key users when system failures occur. Failures reported in the e-mail are the same as the SIMs displayed in the Alerts window or reported by SNMP traps.
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4. 5. 6. 7. 8. Select IPv4, IPv6, or Host Name, and enter the IP address or host name of the mail server. In SMTP-AUTH, select Enable to use SMTP authentication or Disable not to use SMTP authentication. Enter the account and password for SMTP authentication if you select Enable. Enter From Address (required) and Return Address (optional). In To Address, add an e-mail address: 1. Select a blank row in the list. 2. Enter an e-mail address in the text box. 3. Select To, Cc, or Bcc for the attribute. 4.
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Table 13 Details of e-mail for system failures notice (continued) # Item Description 3 From E-mail address of the sender. 4 Reply-To E-mail address to which replies from the receivers will be sent. Optional. 5 Subject E-mail title. Cannot be changed. 6 Date Date when a system failure occurred. 7 Time Time when a system failure occurred. 8 Machine Name and serial number of the storage system. 9 RefCode Reference code. The same code as the one reported by SNMP traps.
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Table 14 Environment parameters (continued) Item Description parameters). For example, specify a value of the RMI time-out period to satisfy the following condition: RMI time-out period > min [A, B] where A = Polling period for checking exclusive lock B = Polling period for checking obstacles, and min [A, B] indicates the minimum value selected from A and B. • The default is 1 minute.
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Table 15 Remote Web Console configuration files Configuration file Description Required role User list User account information registered to the Remote Web Console. Security Administrator (View Only) Env. parameters The parameters settings in the Set Env. window. Storage Administrator (Initial Configuration) Audit log setting Settings made in the Syslog and Audit Log Transfer windows. Audit Log Administrator (View Only) External authentication Connection to the authentication server.
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Table 16 Restoring configuration files (continued) Configuration file Description Required role External application Connection to the authentication application. Storage Administrator (Initial Configuration) Command View Advanced Edition Setting Connection to Command View AE Device Manager. Storage Administrator (Initial Configuration) Procedure 33 To restore the configuration files: 1.
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Sending a test syslog After configuring syslog notification, you should send a test syslog to verify your settings. Prerequisites • You must have Storage Administrator (Initial Configuration) role to perform this task. • Complete the configuration of the syslog server Procedure 35 To send a test syslog: 1. 2. 3. 4. 5. 6. 7. Click Settings > Environmental Setting > Edit Syslog Server Settings. Make sure that the severs are set to Enable and that the settings in the window are correct.
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6 License keys Accessing program product functionality requires a license key. This chapter provides information on license keys and instructions for installing, disabling, enabling, and uninstalling license keys. Overview When you install a license key, it is also enabled. Functionality for the program product you installed is available for use in Remote Web Console. The license key can be disabled, for example, to stop the day-count a term key.
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Table 17 License key types (continued) Type Description Expiration Estimating licensed capacity Emergency For emergency use. Use this key when: 30 days Not required • The temporary key or the term key is set to expire in the near future and you cannot get the permanent key in time because of special circumstances (for example, a licensed server has crashed or there are problems with the communication infrastructure).
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• The number of effective days is decremented by one day when the date is changed. For example, if the term key is set to be enabled for 150 days at the time of installation and the term key is disabled for 100 days and a total of 250 days have elapsed since the installation, the number of remaining effective days of the term key is 215 days. This is determined by subtracting 150 days from 365 days.
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Effective term = remaining licensed capacity of meter key / (used capacity - licensed capacity of permanent key) If the used capacity is within the licensed capacity of the permanent key, the license of the meter key is not used, and the expiration date for use is not displayed. An example is shown next. Example of licensed capacity of permanent key >= used capacity The meter license is not used. Therefore, the licensed capacity of the meter key is not subtracted.
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Restore the license status from the Grace Period status to the Installed status by any of the following methods. • Add the licensed capacity of the meter key. • Add the licensed capacity of the permanent key. • Decrease the used capacity. Grace Period status with meter key With the license of the meter key, the amount of the licensed capacity of the permanent key exceeding the used capacity is subtracted.
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Table 19 Program products and licensed capacity Option name Licensed capacity Notes Open Systems Array Management Mounted Capacity Used only for open-system devices (including LUN Manager, Open Volume Management, Volume Shredder, Cache Residency, Data Retention, Database Validator, Cache Partition).
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Table 19 Program products and licensed capacity (continued) Option name Licensed capacity External Storage Used capacity for external volumes High Performance FICON Connectivity Unlimited Resource Partition Unlimited 1 Notes If you use V-VOLs of Thin Provisioning as P-VOLs or S-VOLs of Business Copy/Continuous Access Synchronous/Continuous Access Journal, the license capacity of Business Copy/Continuous Access Synchronous/Continuous Access Journal is calculated using the page capacity allocated to
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Installing and uninstalling program products To activate the program products on Remote Web Console, the program products must be installed using license keys. Installing program products using a license key code Any Storage Administrator with modify permission can install license keys. Procedure 36 To install a program product by using the license key code: 1. Click Settings > Environmental Setting > License Key. The License Key window opens. 2. 3. 4. Click to change to Modify mode.
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2. 3. 4. 5. 6. Click to change to Modify mode. Select a desired program product in the list. In License Status, select Enable or Disable. Click Set. The Status column changes to Install or Install(Disabled). Click Apply. The status changes. Uninstalling program products Procedure 39 To uninstall program products on the Remote Web Console: 1. Click Settings > Environmental Setting > License Key. The License Key window opens. 2. 3. 4. 5. 6. 7. Click to change to Modify mode.
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License key expiration When the license key of program product A expires, the license key of program product B is disabled if program product B requires an enabled program product A. In this scenario, Installed(Disabled) appears for program product B in the Status column of the License Key window. After that, when you enable program product A, program product B is enabled automatically.
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7 Viewing and managing the storage system This chapter describes how to navigate to storage system information, create and download system configuration reports, and manage Remote Web Console tasks. Overview This chapter explains how to do the following in Remote Web Console: • Perform basic navigation to storage system information. See “Viewing storage system information” (page 64). • Create, download, and delete system configuration reports. A total of 20 different reports can be generated.
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Viewing other information You can also find other system information such as port statuses and data regarding used and unused resources. This information displays in a Remote Web Console secondary window. 1. Click Settings > Environmental Setting > License Key. Java starts. 2. If a message appears and asks if you want to run the Java application, click Run and the Remote Web Console secondary window opens. 3. In the Remote Web Console secondary window, click File→Reports.
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Status Description • The status of the resource is being confirmed. • The resource has sub-resources of different status. For example, parity groups are in this status if the statuses of logical volumes in the parity groups are not the same. In this case, the sub-resources might be blocked. Confirm the status of sub-resources. The resource is in the following status. • The resource cannot be used because the resource is blocked due to a failure or maintenance operations.
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Viewing a Remote Web Console report Adobe Flash Player is necessary to view reports. For details on Flash Player, see “General restrictions” (page 27). Prerequisite • Users that create the report or users with the Storage Administrator (Initial Configuration) role can view the report. To download and view a report: 1. 2. 3. 4. 5. 6. In the Remote Web Console tree, click Storage Systems→Reports. Specify the report to download. Click Download Reports. Specify a folder in which to save a .tgz file.
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Preparing a script file Before creating a configuration report by using the Report Configuration Tool, you must write a series of commands in script files. When writing scripts, you need to write several commands in a script file. When you run the Report Configuration Tool, the commands in the script files execute sequentially and then a configuration report is created or deleted.
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SET /a CNT_ADD=%CNT_ADD% + 1 %RAIDINF_PATH%\raidinf add report -servername %SERVER% -report ^ %REPORT_NAME% if ERRORLEVEL 1 ( IF %CNT_ADD% GTR %LOOP% GOTO :ABEND CALL :SLEEP GOTO ADD_RETRY ) GOTO :END EXIT /B :SLEEP REM REM ############################# SLEEP with %TIMEOUT% sec REM ping 127.0.0.
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REM ####################################### Login %CNT_LOGIN% SET /a CNT_LOGIN=%CNT_LOGIN% + 1 %RAIDINF_PATH%\raidinf -login %USER% %PASS% -servername %SERVER% if ERRORLEVEL 1 ( IF %CNT_LOGIN% GTR %LOOP% GOTO :ABEND CALL :SLEEP GOTO LOGIN_RETRY ) SET /a CNT_DL=0 :DL_RETRY REM ####################################### Download %CNT_DL% SET /a CNT_DL=%CNT_DL% + 1 %RAIDINF_PATH%\raidinf download report -servername %SERVER% ^ -report %REPORT_NAME% -targetfolder %TARGETFOLDER% if ERRORLEVEL 1 ( IF %CNT_DL% GTR %LO
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EXIT /B :ABEND REM ####################################### ABEND ECHO "Download Report Script was ABEND" :END REM ####################################### Logout %RAIDINF_PATH%\raidinf -logout -servername %SERVER% Executing a script file regularly For executing the created script file regularly, register it as a task of Windows. The following procedure uses the Windows schtasks command to register the script files created at “Preparing a script file” (page 68) as tasks of Windows.
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Report_DailyConfigurationReport_2.tgz and Report_DailyConfigurationReport_3.tgz, and Report_DailyConfigurationReport_1.tgz are newly created. Since Report_DailyConfigurationReport_3.tgz is overwritten, the reports for three days are always accumulated in the C:\Reports folder. C:\Reports CreateReport.bat DownloadReport.bat Report_DailyConfigurationReport_1.tgz Report_DailyConfigurationReport_2.tgz Report_DailyConfigurationReport_3.
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Error code Error message Cause of error and action Return value Command Reference (raidinf commands)” (page 102) and specify a new parameter. EW_REQOPT Required option list. The option and parameters necessary for 131 the entered command are not entered. See “Report Configuration Tool Command Reference (raidinf commands)” (page 102) and specify a new option and parameters. Please refer to the help. EW_SYSERR System error. Please call to service center. EW_SYSERR Install path is too long.
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Error code Error message Cause of error and action EW_WEBERR Web access error. An internal error occurred while connecting 131 to the proxy server. Check the settings of the proxy server. Please confirm the setting of proxy server. EW_WEBERR Proxy server name can not be resolved. Please check the setting of proxy server name. EX_CMDRJE The control command rejected. Return value Unable to connect to the proxy server 131 specified by the environment variable. Check the proxy server name.
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Procedure 44 To modify a task: 1. 2. 3. 4. In the tree, click Storage Systems→Tasks. The list of tasks appears. In the list, click the task or tasks that you want to modify. On the bottom right corner of the window, click the corresponding button for the task you want to perform. • Click Delete Tasks to delete or cancel a task. • Click Suspend Tasks to suspend a queued task. • Click Resume Tasks to resume a suspended task.
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8 Troubleshooting This chapter provides information for identifying and correcting problems with Remote Web Console. General troubleshooting A system administrator is responsible for the operation and normal maintenance of the Remote Web Console web client. Here are some guidelines for troubleshooting the Remote Web Console web client: • Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly attached, and that the LAN is operating properly. • Reboot the computer.
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2. To check the details of each alert, select the list, and then click Detail. The Detail dialog box displays the details of the error. 3. If the following SIM reference codes appear, you must resolve the error: • 601XXX and 602XXX (for Snapshot) • 620XXX, 621XXX, 622XXX, 623XXX, 625XXX, 626XXX, and 630XXX (for Thin Provisioning) where XXX indicates the pool ID. For details on how to resolve the error, see the HP P9000 Snapshot User Guide or the HP P9000 Provisioning for Open Systems User Guide.
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Table 23 Java application errors (continued) Error condition 3 • The application errors (20020,10800 and 10,6027) occurs when clicking the Remote Web Console menu. Probable cause / Recommended action Perform the same operation on Remote Web Console. If the problem still remains after you perform the operation multiple times, the probable causes are as follows: • The application error (10,6027) occurs • Java on the Remote Web Console web client might have failed to start due to timeout.
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Table 23 Java application errors (continued) Error condition Probable cause / Recommended action 8 A message remains displayed when opening the Remote Web Console secondary window. and there is no response. The SVP may be set as an exception on the proxy setting of the web browser. Make same setting on the Network Configuration dialog box that can be opened from the General dialog box of the Java Control Panel.
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Table 24 No-response errors Error condition Probable cause / Recommended action 1 The SVP (web server) might have been restarted. Wait for approximately 10 minutes, and then restart Remote Web Console. The following errors occur while you are using Remote Web Console: • 20121,107024 • 20121,107024 and 10,6027 2 3 An error (20121,107096) occurs repeatedly while you are using Remote Web Console. The timeout error may occur on the Flash Player.
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Table 24 No-response errors (continued) Error condition Probable cause / Recommended action 6 An internal error occurs, or a web browser ends abnormally. Close all dialog boxes and log in to the Remote Web Console again. If the same error occurs, restart the Remote Web Console computer. 7 During the Remote Web Console operation, the Internet Explorer web browser suddenly disappears. Restart the Remote Web Console computer. 8 An error (1,4011) occurs while you are using Remote Web Console.
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Table 25 Incorrect display errors Error condition Probable cause / Recommended action 1 Only the Exit button, the Refresh and Refresh All commands are effective when accessing the SVP from the Remote Web Console. The SVP might not be ready or perform some write processes from the other system. Wait for a while, and then click File > Refresh. If the SVP is not restored even though you have clicked Refresh, click Refresh All.
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Table 25 Incorrect display errors (continued) Error condition Probable cause / Recommended action 13 • When the question mark is displayed in the View Tier Properties window, see the section describing the window in the HP P9000 Provisioning for Open Systems User Guide. If the problem still persists, contact HP Technical Support. A question mark (?) is displayed in a table and so on.
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Table 26 UNIX operation errors (continued) Error condition Probable cause / Recommended action export LANG • C Shell: setenv LANG C 5 The web browser closes abnormally. If a "java_vm" process and a "mozilla" process remain abnormally due to the hanging of a Firefox browser, Remote Web Console performance becomes abnormal. If this occurs, delete the abnormal processes first before continuing the Remote Web Console operations.
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Clearing the Java cache To clear the Java cache, click Delete the temporary files in the General dialog box of the Java Control Panel. Clearing the web browser cache To clear the cache in Internet Explorer, click Tools > Internet Options, and then click the General tab. Click Delete Files in the General dialog box. To clear the cache in Firefox, click Edit > Preferences. In the displayed dialog box, click Advanced > Cache, and then click Clear Cache.
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3. 4. 5. 6. 7. 8. 9. Enter the user ID and password and click Login. The Download Trace Files dialog box opens. Select a file that you want to download. • Normal Trace includes all information about SVP and the minimum information about the storage system. Select this when you have a less serious problem such as incorrect display. • Detail Trace includes all information about the storage system as well as the same information as Normal Trace.
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9 Support and other resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.
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HP websites For additional information, see the following HP websites: • http://www.hp.com • http://www.hp.com/go/storage • http://www.hp.com/service_locator • http://www.hp.com/support/manuals • http://www.hp.com/support/downloads • http://www.hp.
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Table 28 Document conventions (continued) Convention Element Monospace text • File and directory names • System output • Code • Commands, their arguments, and argument values Monospace, italic text • Code variables • Command variables Monospace, bold text WARNING! CAUTION: IMPORTANT: NOTE: TIP: Emphasized monospace text Indicates that failure to follow directions could result in bodily harm or death. Indicates that failure to follow directions could result in damage to equipment or data.
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A Storage configuration reports This appendix describes the configuration reports you can generate. To create, download, and delete reports, see “Using reports to verify system changes” (page 66). Reports are shown according to how they display in tables, graphs, and CSVs. Reports in table view This section describes the reports shown in table format, as seen in the following example. Report icons ( ) are displayed before names of reports in table view.
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Table 29 Disk Adapters report (continued) Item Description Number of PGs The number of the parity groups that the disk adapter controls. • This item indicates the number of parity groups mapped to external volumes if "DKA" is "External". • This item indicates the number of parity groups mapped to volumes for FICON DM if "DKA" is "External (FICON DM)". Number of LDEVs (Total) The number of the logical volumes belonging to the parity groups that the disk adapter controls.
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Hosts report This report is about hosts. A record is created for each host. When a host is registered to more than one port, more than one record shows information about the same host. Table 31 Hosts report Item Description Port Location Name of the port. Port Internal WWN WWN of the port. Port Security Security of the port. Host Group Name of the host group. Host Mode Host mode of the host group. Host Mode Option Host mode option of the host group.
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Logical Devices report This report is about logical volumes. A record is created for each logical volume. Table 33 Logical Devices report Item Description LDEV ID The logical volume number. LDEV Name The name of the logical volume. Capacity (MB) Capacity of the logical volume. Emulation Type Emulation type of the logical volume. Resource Group Name Resource group name where LDEV belongs. Resource Group ID Resource group ID where LDEV belongs. PG The parity group number of the parity group.
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Table 33 Logical Devices report (continued) Item Description Pool Name Pool name. • The name of the pool related to the logical volume is displayed when "Provisioning Type" is "Dynamic Provisioning” (Indicates Thin Provisioning). • The name of the pool where the logical volume belongs is displayed when "Attribute" is "Pool". • Blank when other than those above. Pool ID Pool ID. The ID of the pool is displayed in "Pool Name".
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MP Blades report This is a report about MP blades. A record is created for each MP blade. Table 35 MP Blades report Item Description MP Blade ID MP blade ID. MP Blade Name MP blade name. Module Module number. Auto Assignment Attribute of auto assignment for the MP blade. Number of Resources (LDEV) The number of logical volumes that the MP blade controls. Number of Resources (Journal) The number of journals that the MP blade controls.
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Table 37 Parity Groups report (continued) Item Description RAID Level RAID level of the parity group. Resource Group Name Resource group name where the parity group belongs. Resource Group ID Resource group ID where the parity group belongs. Emulation Type Emulation type of the parity group. Number of LDEVs (Total) The number of the logical volumes in the parity group. Number of LDEVs (Unallocated) The number of the logical volumes in the parity group that the host cannot access.
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Table 38 Ports report (continued) Item Description Port Internal WWN WWN of the port. FC Switch One of the Fibre topology settings indicating the setting status of the Fabric switch. Connection Type One of the Fibre topology settings. • Point to Point • FC-AL Address (Loop ID) Fibre port address and Loop ID of the port. Port Security Security of the port. Speed Data transfer speed of the port. Resource Group Name Resource group name where the port belongs.
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Table 40 Storage System Summary report (continued) Item Description • SSVP • HTP • DKAF • FCDG • CUDG4 • RAM BOOT • ROM BOOT • CMBK • Config • HDD • HDD (SVP) • SSW • SCHIP • Battery • Exp • CMSSD (not output) • Printout Tool Number of CUs The number of control units in the storage system. Shared Memory Size (GB) Capacity of the shared memory. Cache Size (GB) Capacity of the cache. Number of DKAs The number of disk adapters on the module.
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Cache Memories report This report shows cache memory including cache PCBs and DIMMs. Figure 23 Cache Memories report Total capacity of the cache memory and shared memory is displayed separately for each module. Channel Adapters report This report is about channel adapters.
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It shows channel adapters, ports, and types of channel adapters. On the bottom of the view, you can confirm the legend of ports (Installed or Not Installed). Physical View report This report shows disk controllers and disk units, and includes cache PCBs, MP blades, channel adapters, disk adapters, data drives, and spare drives.
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Figure 26 Physical View report (back view) Physical View report has two views, which are the Front view and the Back view. Each view shows the disk controllers and disk units, so you can confirm where they are installed. If a module #1 exists, the information is displayed below the module #0 information. At the top of each view, Storage System Type, Full Serial Number and Micro Version display. At the bottom of each view, a legend displays showing SAS, SATA, SSD, Spare, Not Installed.
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B Report Configuration Tool Command Reference (raidinf commands) This topic explains raidinf commands. raidinf command list and command description conventions The following shows a list of raidinf commands and symbols used in the command reference in this appendix. Table 41 raidinf command list Command Description raidinf add report Creates a report. raidinf delete report Deletes a report. raidinf download report Downloads a report. raidinf get reportinfo Displays a list of reports.
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Syntax raidinf [-h]