HP xw4300 Workstation Service and Technical Reference Guide First edition: 05/2005 1
Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. First Edition: May 2005 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Preface P.1 Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 P.2 Updating BIOS, Drivers, and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 P.3 Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 P.3.1 E-Support. . . . . . . . . . . . . . . . . . . . . . . .
3.2.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 3.2.5 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 3.2.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 4 Removal and Replacement Procedures 4.1 Service Considerations. . . . . . . . . . . .
.8 A SATA Devices A.1 SATA Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 A.2 SATA RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 B SCSI Devices B.1 B.2 B.3 B.4 SCSI Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using SCSISelect with SCSI Devices . . . . . . . . . . . . .
F Routine Care F.1 F.2 F.3 F.4 F.5 F.6 General Cleaning Safety Precautions . Maximizing the Airflow . . . . . . . . . . Cleaning the Workstation Case . . . . . Cleaning the Keyboard . . . . . . . . . . Cleaning the Monitor . . . . . . . . . . . . Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface This preface contains the following information: Section P.1 “Important Safety Warnings” Section P.2 “Updating BIOS, Drivers, and Software” Section P.
P.1 Important Safety Warnings WARNING! Avoiding Electrical Shocks. To avoid electrical shock, do not open the power supply. There are no userserviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product.
WARNING! Avoiding Electrical Problems with Phone Lines. If you have a modem: Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines.
P.2 Updating BIOS, Drivers, and Software HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your system takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. To download available updates, choose one of the following options: • • P.
1. 2. 3. Click Start > Run. In the text box, enter: X:\index.htm (where X is the drive letter designator for the CD-ROM drive) Click OK. Linux-Based Workstations If the workstation is running a Linux operating system, browse the CD and click the index.htm file to launch the CD interface. To view the documents on the CD, download and install Adobe® Acrobat® Reader for Linux from http://www.adobe.com. P.3.
Product Overview This chapter presents an overview of the hardware components: • • • • • • • Section 1.1 “Product Features” Section 1.2 “Serial Number and COA Label Location” Section 1.3 “Product Specifications” Section 1.4 “Power Supply and Cooling” Section 1.5 “Environmental Specifications” Section 1.6 “ENERGY STAR” Section 1.7 “Hyper-Threading Technology” For a detailed overview of all hardware components and spare part numbers, visit http://partsurfer.hp.com.
1.1 Product Features This section contains the following information: • • • Section 1.1.1 “Exploded View” Section 1.1.2 “Front Panel Components” Section 1.1.3 “Rear Panel Components” 1.1.1 Exploded View The following illustration shows a typical HP xw4300 Workstation (drive configurations can vary). For complete information on supported accessories and components, visit http://partsurfer.hp.com.
1.1.2 Front Panel Components The following illustration shows a typical HP xw4300 Workstation. Drive configurations can vary. Table 1-2 Front Panel View 1 Optical Drive Eject Button 6 Headphone Connector ; Diskette Drive 2 Power On Light 7 Microphone Connector < 5.25-Inch Drive Bays (x2)* 3 Power Button 8 IEEE-1394 Connector** = Optical Drive Activity Light 4 Hard Drive Activity Light 9 Diskette Drive Eject Button*** > Optical Drive* 5 Universal Serial Bus 2.
1.1.3 Rear Panel Components The following illustration shows a typical HP xw4300 Workstation. Table 1-3 Rear Panel Components 1 Power Supply Built-In Self Test (BIST) LED 9 Graphics Adapter 2 Universal Chass Clamp Opening : Universal Serial Bus 2.0 (USB) (x2) 3 PS/2 Mouse Connector (green) ; Microphone Connector (pink) 4 Parallel Connector (burgundy) < Audio Line-Out Connector (lime) 5 Audio Line-In Connector (light blue) = Universal Serial Bus 2.
1.2 Serial Number and COA Label Location Each HP Workstation has two unique serial number labels 1 and a Certificate of Authentication (COA) label 2 (for Windows-preinstalled systems only). In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit. Keep this number available when contacting customer service for assistance. The COA label is generally located on the top panel or side of the unit near the serial number label.
1.4 Power Supply and Cooling This section contains the following information: • • • • • Section 1.4.1 “Power Output and Cooling” Section 1.4.2 “Power Supply Specifications” Section 1.4.3 “Power Consumption and Cooling” Section 1.4.4 “System Fans and Airflow” Section 1.4.5 “Resetting the Power Supply” 1.4.1 Power Output and Cooling The HP xw4300 Workstation power supply contains seven outputs: • • • • • • • +3.
Table 1-6 Power Supply Specifications Heat Dissipation Typical is 733.8btu/hr Maximum is 2415.4btu/hr Power Supply Fan 92mm variable speed Power Supply Dimensions 9.76cm (3.843 in) wide 15cm (5.906 in) high 15.371cm (6.052 in) deep ENERGY STAR Compliant Available as an option Built-in Self Test LED Yes Surge Tolerant Full Ranging Power Supply Withstands power surges up to 2000V 1.4.
1.5 Environmental Specifications The following table describes the environmental specifications.
ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP Workstations participate in the ENERGY STAR program. NOTE: ENERGY STAR is not supported on Linux-based workstations. For those workstations purchased with the Energy Star option and have it enabled, the power management features will be set as follows: • • • Monitor—goes into sleep mode after 20 minutes of inactivity.
1.7 Hyper-Threading Technology HT Technology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously. HT Technology enables the Intel processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. HT Technology is comparable to creating two “virtual” processors. It mimics a second core by giving work to under-utilized execution units.
Installing or Restoring the Operating System This chapter describes installing and restoring the operating system. • • • • • Section 2.1 “Installing the Operating System and Software” Section 2.2 “HP Software” Section 2.3 “Restoring the Operating System” Section 2.4 “Protecting the Software” Section 2.5 “Ordering Backup Software” If the workstation was shipped with a preinstalled OS, it is configured automatically the first time the workstation is turned on.
2.1 Installing the Operating System and Software The following section discusses the operating system and HP software installation procedures. • • • • Section 2.1.1 “Microsoft Windows XP Professional” Section 2.1.2 “Installing or Upgrading Device Drivers” Section 2.1.3 “Linux-Preinstalled Workstations” Section 2.1.4 “Linux-Enabled Workstations” 2.1.1 Microsoft Windows XP Professional The first time you turn on your workstation, you are prompted to select a language for the operating system.
NOTE: When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen for 15–30 seconds after you have selected, saved all of your settings, and have exited the utility. This is normal behavior. The boot process continues its execution after the screen returns. Restoring the Linux Operating System NOTE: To restore the Linux OS, the HP Driver CD and Red Hat box set are required. To get any new enhancements, download the latest HP Driver CD.
2.1.4 Linux-Enabled Workstations Linux-enabled HP Workstations require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer Kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP Workstation hardware. Verifying Hardware Compatibility To see which Linux versions have been verified to work on HP Workstation hardware: 1. 2. 3. Go to http://www.hp.com/support/workstation_manuals.
2.4 Protecting the Software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately.
Installing or Restoring the Operating System
System Management This section describes the various tools and utilities that allow for the system management of the workstation. • • Section 3.1 “Computer Setup (F10)” Section 3.
3.1 Computer Setup (F10) This section contains the following information to help you use Computer Setup. • • • Section 3.1.1 “BIOS ROM” Section 3.1.2 “Using Computer Setup (F10)” Section 3.1.
• MPS Specification 1.4 (for booting Linux SMP) The BIOS ROM is a 1MB Serial Peripheral Interface (SPI) part. The runtime portion of the BIOS resides in a 128-K block from E0000h to FFFFFh. 3.1.2 Using Computer Setup (F10) You can only open Computer Setup by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu: 1. 2. Turn on or restart the workstation. When the F10=Setup appears on the screen, press the F10 key to enter the utility.
Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Description Storage Device Configuration Lists all installed non-SCSI storage devices and provides options for getting specific information about each device. NOTE: SCSI storage drives will not be listed in Computer Setup (F10). Hard Disk Provides information about the hard disk drives in the system. CD-ROM Provides information about the hard disk drives in the system.
Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Security Setup Password Description Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain PnP settings under Windows. Power-On Password Allows you to set and enable power-on password. Smart Cover Allows you to disable cover removal sensor or to notify user if sensor has been activated.
Table 3-1 Computer Setup Menu Descriptions (continued) 34 Heading Option Description Power OS Power Management Enables/disables ACPI S3 Support, ACPI S3 Hard Disk Reset, ACPI S3 P52 Mouse Wakeup, USB Wake on Device Insertion Hardware Power Management Enables/disables SATA Power Management Thermal Allows you set the rate of the system fan when CPU is in idle.
Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Advanced** Power-On Options Description Allows you to set: • POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). • POST Messages (enable/disable). • F9 Prompt (enable/disable). Enabling this feature will display the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed. However, pressing the F9 key will still access the Shortcut Boot [Order] Menu screen. • F10 Prompt (enable/disable).
Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Description Slot 3 (PCI Express x 8’ (x4)) Configures the option ROM. Slot 4 (PCI Express x1) Configures the option ROM. Slot 5 PCI Configures the option ROM and latency timer. Slot 6 PCI Configures the option ROM and latency timer. *Available on select models. **These options should be used by advanced users only.
Desktop Management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of the key components of desktop management: • • • • • • Section 3.2.1 “Initial Configuration and Deployment” Section 3.2.2 “Remote System Installation” Section 3.2.3 “Software Updating and Management” Section 3.2.4 “ROM Flash” Section 3.2.
• • • • Web-accessible reporting of business critical details, such as machines with thermal warnings, memory alerts, and more Remote updating of system software such as device drivers and ROM BIOS Remote changing of boot order Configuring the system BIOS settings For more information on the HP Client Manager, visit http://www.hp.com/go/im.
3.2.4 ROM Flash The workstation comes with a programmable read-only memory (ROM), also known as flash memory. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. If you need or want to upgrade the ROM, you can: • • Order an upgraded ROMPaq diskette from HP. Download the latest ROMPaq images from HP driver and support page: http://www.hp.
6. Turn the power on again to restart the workstation. The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/2 keyboard is attached to the workstation), and explains the meaning and action associated with each combination. Table 3-2 Keyboard Light Combinations Used by Boot Block ROM FailSafe Boot Block Mode Keyboard LED Activity State/Message Num Lock On ROMPaq diskette or ROMPaq CD not present, is bad, or drive not ready.
1. 2. 3. 4. 5. 6. Create a bootable diskette. Select a setup configuration to copy. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette. To obtain this utility, go to http://welcome.hp.com/support/files and enter the model number of the workstation. On the configuration diskette, create an autoexec.bat file containing the following command: repset.exe. Restart the workstation.
3.2.5 Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager Software, or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it. 3. 4. Select Security > Setup Password and follow the on-screen instructions. Before exiting, select File > Save Changes and Exit.
To change the Setup password, when the F10=Setup appears on the screen, press the F10 key to enter the utility. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and try again. 3. When the key icon appears, type the current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type carefully.
Clearing Passwords If you forget your password, you cannot access the workstation. Refer to “Additional Password Security and Resetting CMOS” on page 147 for instructions on clearing passwords. Hood Sensor (Smart Cover Sensor) The hood sensor is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed. This feature is sold with the Solenoid Hood (Smart Cover) Lock. There are three levels of protection, as described in the following table.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and try again to access the utility. 3. 4. Select Security > Smart Cover > Cover Lock > Unlock. Before exiting, select File > Save Changes and Exit. Using the Access Panel Failsafe Key If you enable the solenoid hood lock and cannot enter your password to disable the lock, you will need an access panel FailSafe Key to open the workstation access panel.
1999 - Master Boot Record has changed. Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must perform one of the following tasks: • • • Save the MBR of the current bootable disk Restore the previously saved MBR Disable the MBR Security feature You must know the setup password, if one exists.
When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. The service provider can use this information to help diagnose conditions that caused you to run the DPS software.
Removal and Replacement Procedures Removal and Replacement Procedures 4 This chapter describes removal and replacement procedures of most internal components. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Section 4.1 “Service Considerations” Section 4.2 “Pre-Disassembly Procedures” Section 4.3 “System Board” Section 4.4 “Steps for Removal and Replacement of Components” Section 4.5 “Disassembly Order” Section 4.6 “Security Lock (Optional)” Section 4.7 “Cable Lock (Optional)” Section 4.
4.1 Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: • • Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
• Tamper-resistant T-15 wrench (Failsafe key) or tamper-resistant bits (required if you get locked out by solenoid hood lock) Screws The screws used in the workstation are not interchangeable. They might have standard or metric threads and might be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the removed part, then returned to their proper locations.
Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. • • • • • • • If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the workstation.
4.2 Pre-Disassembly Procedures Before servicing the workstation: 1. 2. 3. 4. 5. Close any open software applications. Remove any diskette or compact disc from the workstation. Exit the operating system. Turn off the workstation and any peripheral devices that are connected to it. Remove/disengage any security devices that prohibit opening the workstation. CAUTION: Turn off the workstation before disconnecting any cables.
System Board Removal and Replacement Procedures 4.3 This section provides additional information about the system board. • • Section 4.3.1 “System Board Components” Section 4.3.2 “System Board Architecture” 4.3.1 System Board Components The following illustration shows the system board connectors and sockets on the HP xw4300 Workstation.
4.3.2 System Board Architecture The following illustration shows the HP xw4300 Workstation block diagram.
Steps for Removal and Replacement of Components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and “Service Considerations” on page 50, as well as the Safety and Regulatory Guide, before servicing or upgrading your system. 1. 2. 3. 4. 5. 6. 4.5 Read all safety information and precautions. Locate and clear a suitable work area. Shut down the system and remove power from the unit. Gather your tools.
4.6 Security Lock (Optional) If a security lock is installed, remove it before servicing the unit. To remove the security lock, unlock it and slide it out of the padlock loop as shown in the following illustration. 4.7 Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following illustration.
Universal Chassis Clamp Lock (Optional) Removal and Replacement Procedures 4.8 If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1. Unlock the device and remove the locking mechanism. 2. Remove the screw attaching the lock to the chassis.
4.9 Access Panel Before accessing the internal components of the workstation, the access panel must be removed. To open the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. 1. 2. Disconnect power from the system (section 4.2) and lay the workstation on its side as shown.
Removal and Replacement Procedures 4.11 Solenoid Hood (Smart Cover) Lock (Optional) To remove the solenoid lock: 1. 2. 3. 4. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Disconnect the solenoid hood lock cable 1 from the system board. Using the FailSafe key (T-15 wrench), unscrew the two screws 2 from the back of the chassis as shown in the following diagram.
4.13 Bezel Blanks To remove the bezel blank: 1. 2. 3. Disconnect power from the system (section 4.2), open the access panel (section 4.9), and remove the front bezel (section 4.12). Gently push the subpanel 1 out the back of the front bezel. Remove the desired bezel blank by applying outward pressure on the subpanel 1 and pulling the blank 2 away. NOTE: The bezel blanks are keyed to assist you in replacing the blanks.
To remove the front panel I/O device assembly: 1. 2. 3. 4. 5. Disconnect power from the system (section 4.2), open the access panel (section 4.9), and remove the front bezel (section 4.12). Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I/O device assembly cables from the system board. Remove the two smaller Torx screws 1 that hold the front panel I/O device assembly 3 and bracket to the chassis.
4.15 Power Button To remove the power button: 1. 2. 3. 4. Disconnect power from the system (section 4.2), open the access panel (section 4.9), remove the front bezel (section 4.12), and remove the front panel I/O device assembly (section 4.14). Disconnect the power button cable from the system board. Press in on the clips that secure the power button to the chassis. Dislodge the metal clip from the chassis by rocking the power button back and forth.
To remove the power supply: 1. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). TIP: This next step requires disconnecting several power cables. To speed up reinstalling the power supply, it is helpful to write down the numbers on the cables so that you can easily reconnect the cable to the correct devices. 2. 3. 4. Disconnect all cables from the system board, drives, or cards. Remove the four screws 1 from the back panel.
4.18 System Fan To remove the system fan: 1. 2. 3. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Disconnect the fan plug 1 from the system board. Remove the four screws 2 from the rear of the chassis with a Phillips screwdriver. To replace the system fan, reverse the previous steps. CAUTION: When replacing the system fan, be sure that the fan is situated so that the airflow direction arrow is pointing toward the rear of the chassis.
To remove a memory module: 1. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). CAUTION: To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory.
4.19.3 Required Loading Order Use the following illustration as a guide for installing memory: • • • If installing only one DIMM, install it in socket 1. Install the first DIMM pair in sockets 1 and 3. Install the second DIMM pair in sockets 2 and 4. To install a memory module: 1. 2. 3. 68 Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Gently push outwards on the socket levers. Lower the DIMM straight down 1 and secure the socket levers 2 into place.
The section contains information on the following topics: • • • • “PCI Slot Types” on page 69 “PCI Card Support” on page 70 “PCI Express” on page 71 “PCI” on page 73 4.20.1 PCI Slot Types Your workstation contains three PCI slots, one PCI Express x1 slots, one PCI Express x8’ (x4), and a single PCI Express x16 slot (usually used for high-end graphics). The following table describes the slots, card types, and maximum slot power. NOTE: Adjacent cards can have electromagnetic interactions with each other.
4.20.2 PCI Card Support For added protection, some cards have PCI holders installed to prevent movement during shipping. To remove the card support: 1. 2. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Remove the two screws 1 retaining the card support and lift 2 it out of the chassis. To install card support: 1. 2. 3. 70 Disconnect power from the system (section 4.2) and open the access panel (section 4.9).
PCI Express, a hardware interconnect standard (for example, I/O slots), is a point-to-point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires and is capable of transmitting 250MB in a single direction or 500MB in both directions simultaneously. This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and the memory subsystem).
To remove a PCI Express card: 1. 2. 3. 4. Disconnect power from the system (section 4.2), open the access panel (section 4.9) and remove the PCI card support (section 4.20.2), if installed. Lift the PCI levers 1 by first pressing down and then up. If removing a PCI Express x16 graphics card, press in on the “hockey stick” lever 2 while lifting the card 3 out of the chassis. Store the card in an anti-static bag. If removing another type of PCI Express card, lift the card out of the chassis.
To remove a PCI card: 1. Disconnect power from the system (section 4.2), open the access panel (section 4.9) and remove the PCI card support (section 4.20.2), if installed. 2. 3. 4. Lift the PCI levers 1 by first pressing down and then up. Lift the PCI card 2 out of the chassis. Store the card in an anti-static bag. Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cards are properly seated and then try again. To install a PCI card: 1.
4.20.5 IEEE-1394 (Optional) To remove an IEEE-1394 card: 1. Disconnect power from the system (section 4.2), open the access panel (section 4.9) and remove the PCI card support (section 4.20.2), if installed. 2. 3. 4. 5. Lift the PCI levers 1 by first pressing down and then up. Disconnect the front I/O cable and power cable 2 from the card. Lift the IEEE card 3 out of the chassis. Store the card in an anti-static bag. Install a PCI slot cover and close the PCI levers.
To remove the front fan: 1. 2. 3. 4. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Disconnect the header 1 from the system board and thread it out of the card guide. Note that the system board connector refers to “PCI fan.” Unsnap the fan housing from the chassis 2 and lift it 3 out of the workstation. Remove the fan from the fan housing by applying outward pressure on the fan housing while pushing the fan out of the housing.
4.22 Battery CAUTION: Before removing the battery, be sure your Complementary Metal Oxide Semiconductor (CMOS) settings are backed up because all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. To remove the battery: 1. 2. 3. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). On the system board, press on the release tab of the battery holder 1.
For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fan. Table 4-11 Power Connections P1 Main power on system board P2 N/A P3 CPU power P4 PCI Express graphics auxiliary P5 PCI (e.g.
4.24 Optical Drive (Minitower Position) To remove an optical drive: 1. 2. Disconnect power from the system (section 4.2), open the access panel (section 4.9), and remove the front bezel (section 4.12). Disconnect the power 1, data 2, and audio 3 cables from the drive. The connector colors might be different than illustrated. NOTE: The audio cable is only required for Linux-based systems. 3. 78 Lift the green drivelock release lever 1 and gently slide the drive 2 out of the chassis.
After pulling the drive 1 out, remove the four guide screws 2 from the drive. Only remove the four guide screws if you plan to install another drive. To install an optical drive: 1. 2. 3. Disconnect power from the system (section 4.2), open the access panel (section 4.9), remove the front bezel (section 4.12), and remove a bezel blank (section 4.13), if necessary. Insert the four guide screws 1 into the drive.
4.25 Optical Drive (Desktop Position) To remove an optical drive: 1. 2. Disconnect power from the system (section 4.2), open the access panel (section 4.9), and remove the front bezel (section 4.12). Disconnect the audio 1, data 2, and power 3 cables from the drive. The connector colors might be different than illustrated. NOTE: The audio cable is only required for Linux-based systems. 3. Press down on the yellow drivelock release lever 1 and gently slide the drive 2 out of the chassis. 4.
Align the screws with the slots on the drive and slide the drive into the unit until it snaps into place. CAUTION: Ensure that the optical drive is secure by pulling to see if the drive can become easily disengaged. Failure to do so can cause damage to the drive when moving the workstation. 4. Connect the power, drive, and audio (if required) cables to the drive and system board. On Linux systems, connect the audio cable to the AUX-IN connector.
4.26 Diskette Drive To remove a diskette drive: 1. Disconnect power from the system (section 4.2), open the access panel (section 4.9), and remove the front bezel (section 4.12). 2. Disconnect the data 1 and power 2 cables from the back of the diskette drive. 3. Lift the green drivelock release tab 1 and gently slide the drive 2 out at the same time. To replace a diskette drive: 2.
Removal and Replacement Procedures 4.27 SCSI Hard Disk Drive To remove a hard drive: 1. 2. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Disconnect the data 1 and power 2 cables from the hard drive. 3. Lift up on the green drivelock release tab 1 and slide the hard drive 2 out of the chassis. To install a SCSI hard drive: For more information on SCSI hard drives, see “SCSI Devices” on page 127.
2. 3. 4. Select a drive bay in which to install the drive. Push the drive 1 into the selected bay until it snaps into place. Attach the data 2 and power 3 cables to the drive. 5. 6. 7. Insert the SCSI controller card into an available PCI slot (section 4.20.4). Connect the data cable from the hard drive 1 to the controller card 2. Connect the hard drive LED cable from the card to the hard drive LED connector on the system board.
Removal and Replacement Procedures 4.28 SATA Hard Drive For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on page 125. To remove a SATA hard drive: 1. 2. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Disconnect the data 1 and power 2 cables from the hard drive. 3. Lift up on the green drivelock release tab 1 and slide the hard drive 2 out of the chassis.
To install one to two SATA drives: 1. 2. 3. 4. Disconnect power from the system (section 4.2) and open the access panel (section 4.9). Select a drive bay in which to install the drive. Push the drive into the selected bay until it snaps into place. Connect the data cable 1 and power cable 2 to the hard drive. 5. Connect the data cable 1 from the hard drive to the serial ATA port 2. SATA0 port is shown in the following illustration. • Connect SATA 0 to SATA0 (P60). • Connect SATA 1 to SATA1 (P61).
1. 2. Disconnect power from the system (section 4.2), open the access panel (section 4.9), and remove the front bezel (section 4.12). Place the hard drive in the bracket 1 and secure with American National screws 2 as shown in the following illustration. 3. Screw four screws to the bracket 1. Align the screws with the grooves in the optical drive bay and slide the drive in 2 the chassis. 4. 5. Connect the data cable to the hard drive 1 and to the system board 2. SATA installation is shown.
4.29 CPU Heatsink CAUTION: Different versions of the CPU heatsink exist, but the overall procedures listed are sufficient to assist you in removing the heatsink. To remove the CPU heatsink: 1. Turn on the workstation and enter Computer Setup (F10) (section 3.1). Let the workstation run in this mode for five minutes. This action warms the thermal interface material between the CPU heatsink and processor so that the thermal bond loosens and can more easily be broken.
Use alcohol and a soft cloth to clean all the thermal interface material residue from the CPU heatsink and processor. Removal and Replacement Procedures 7. CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely. 8. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor. To replace the CPU heatsink: 1. 2. Disconnect power from the system (section 4.2), open the access panel (section 4.
4.30 Processor To remove the processor: 1. 2. 3. Disconnect power from the system (section 4.2), open the access panel (section 4.9), and remove the CPU heatsink (section 4.29). Raise the lever 1 on the processor socket handle and open the cover 2. Pull the processor 3 straight out of the socket. CAUTION: Avoid bending the protrusions in the CPU socket. This mishandling can damage the CPU socket. NOTE: Store the processor in a safe place where it will not be damaged. To replace the processor: 1. 2.
5. Check for proper processor seating in the socket by carefully trying to lift the processor out of the socket with your fingers. A properly seated processor does not lift out of the socket. Replace the CPU heatsink (section 4.29). 91 Removal and Replacement Procedures 4.
4.31 System Board To remove the system board: 1. 2. Disconnect power from the system (section 4.2), open the access panel (section 4.9), remove all plug-in cards and graphics cards (section 4.19), and remove the system fan assembly (section 4.18). Disconnect all cabling from the system board. NOTE: Make note of the cable connections before disconnecting them from the system board. Refer to section 4.23 “Power Connections” for more information. 3. 4.
System Diagnostics and Troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. • • • • • • • • Section 5.1 “Help & Support Center (HSC) and E-Support” Section 5.2 “Troubleshooting Checklist” Section 5.3 “LED Color Definitions” Section 5.4 “HP Insight Diagnostics Offline Edition” Section 5.5 “Troubleshooting Using HP Intelligent Manageability Features” Section 5.6 “Diagnostic Light Codes” Section 5.7 “Troubleshooting Scenarios and Solutions” Section 5.
5.1 Help & Support Center (HSC) and E-Support HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start > Help and Support. HSC contains four sections: • • • • 5.2 HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more.
HP Insight Diagnostics Offline Edition NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics.
5.4.4 Download the ISO Image To download the latest diagnostic utility: 1. 2. 3. 4. 5. 6. Visit http://www.hp.com/go/workstationsupport. Select your HP Workstation. Click the download driver and software link. Select your OS. Click the Diagnostic link. Locate HP Insight Diagnostics and click Download. NOTE: The downloaded file includes instructions on creating the bootable CD. 5.4.5 User Interface Navigation The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, and Log.
• Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows the user to specifically select which devices, tests, and test parameters are run. Users are provided the ability to select tests that do not require any user interaction through the Interactive and Unattended test modes. 1. 2. 3. 4. 5. 6. 7. Select the Test tab. On the left side of the tab, select the Type of Test to perform (Quick, Complete, or Custom).
NOTE: To exit HP Insight Diagnostics, click Exit in the upper-right corner of the screen then remove the Documentation and Diagnostics CD from the optical drive.
5.5 Troubleshooting Using HP Intelligent Manageability Features The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the workstation is connect to a network and the HP Insight Management Agents are installed and configured, a Simple Network Management Protocol (SNMP) trap (message) is sent to the specified SNMP-compliant management application. Diagnostic Light Codes This sections provides an overview of the diagnostic lights that are related to your workstation.
Table 5-2 Diagnostic Light Codes (continued) Chassis Indicator Lights (continued) Power LED and Sound Activity Diagnosis and Service Action Beeps and blinks RED 5 times Pre-video memory error: 1. Reseat memory modules. 2. Replace memory modules one at a time to find the faulty module. 3. Replace third-party modules with HP memory. 4. Replace system board. Beeps and blinks RED 6 times Pre-video graphics card error: For systems with integrated graphics, replace the system board.
Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. 5.7.1 Solving Minor Problems Table 5-3 Solving Minor Problems Problem Cause Possible Solution Workstation appears locked up Software control of the power and does not turn off when the switch is not functional. power button is pressed. 1. Press and hold the power button for at least four seconds until the workstation turns off.
Table 5-3 Solving Minor Problems Problem Cause Possible Solution System does not power on and the LEDs on the front of the workstation are not flashing. System is unable to power on. Press and hold the power button for less than four seconds. If the hard drive LED turns green: 1. Check that the power supply cables are properly connected to the system board. 2. Remove the expansion cards. 3. Replace the system board. OR Press and hold the power button for less than four seconds.
5.7.2 Solving Power Supply Problems Testing Power Supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect all internal power supply cables. Plug in the AC power. • If the green BIST LED on the rear of the workstation is lit AND the fan is spinning, the power supply is functional. • If the green BIST LED is not lit OR the fan is not spinning, replace the power supply.
5.7.3 Solving Diskette Problems Table 5-5 Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Windows, open Explorer and select File > Properties > Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted. Remove diskette and reinsert. Files on diskette are damaged. Reload files on new diskette. Drive cable is not properly connected. Reconnect power cable. Be sure that all four pins are connected. Cable is loose.
Table 5-5 Diskette Problems (continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44MB diskette, enter the following command at the MSDOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk transaction. The directory structure is bad, or In Windows, right-click Start > Explore, and select a there is a problem with a file. drive.
5.7.4 Solving Hard Drive Problems Table 5-6 Hard Drive Problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Either the directory structure is In Windows, open Explorer, select a drive, and select File bad or there is a problem with a > Properties > Tools. Under Error-checking, click file. Check Now. Drive not found (identified).
5.7.5 Solving Display Problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Check the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed or energy saver features enabled.
Table 5-7 Display Problems (continued) Problem Cause Solution High-pitched noise coming from inside a flat panel monitor. Brightness and contrast settings are too high. Lower brightness and contrast settings. Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen. (Flat panel monitors using an analog VGA input connection only.) 1.
5.7.6 Solving Audio Problems Table 5-8 Audio Problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See the sound card documentation for proper speaker connection. Audio cable is not connected.
5.7.7 Solving Printer Problems Table 5-9 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and online. Turn the printer on and be sure it is online. Printer is out of paper. Add paper to printer. The correct printer driver for the 1. Install the correct printer driver for the application. application are not installed. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used.
5.7.8 Solving Keyboard and Mouse Problems Table 5-10 Keyboard and Mouse Problems Problem Cause Keyboard commands and typing are Keyboard connector is not not recognized by the workstation. properly connected. Solution 1. Shut down the workstation. 2. Reconnect the keyboard to the back of the workstation and restart the workstation. Program in use has stopped responding to commands. Shut down the workstation using the mouse and then restart the workstation. Keyboard needs repairs.
5.7.9 Solving Front Panel Component Problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
5.7.10 Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows XP automatically recognizes the device and configures the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the on-screen instructions.
5.7.11 Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Table 5-13 Network Problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-onLAN. Network driver does not detect network controller. Network controller is disabled. Run Computer Setup and enable network controller. Incorrect network driver.
Problem Cause Solution System setup utility reports unprogrammed EEPROM. Unprogrammed EEPROM. Flash the ROM. See section 3.2.4 “ROM Flash”.
5.7.12 Solving Memory Problems CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Memory Problems Problem Cause Solution System will not boot or does not function properly after installing additional memory modules. Replace module with the correct industry-standard device Memory module is not the correct type or speed or the new for the workstation.
5.7.13 Solving Processor Problems . Table 5-15 Processor Problems Problem Cause Solution Poor performance is experienced. Processor is hot. 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. Processor is not seated properly 1. Check to see that the processor is present. or not installed. 2. Reseat the processor.
5.7.14 Solving CD-ROM and DVD Problems Table 5-16 CD-ROM and DVD Problems Problem Cause System will not boot from CD-ROM or DVD drive. The CD-ROM or DVD boot is not Run the Computer Setup utility and enable booting to enabled through the Computer removable media and verify boot order settings. Setup utility. CD-ROM or DVD devices are not detected or driver is not loaded. Solution Non-bootable CD in drive. Try a bootable CD in the drive. Drive is not connected properly or not properly configured. 1.
5.7.15 Solving Internet Access Problems Problem Cause Solution Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact the ISP for assistance. Modem is not set up properly. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP. Cable/DSL modem is not plugged in.
5.8 Power On Self Test (POST) and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible, visual, or both message occurs if the POST encounters a problem.
Table 5-18 POST Error Messages (continued) Screen Message Probable Cause 207—ECC Corrected Single Bit Single Bit ECC error. Errors in Memory Socket(s) y,y Recommended Action 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace memory module if problem persists. 212—Failed Processor Processor has failed to initialize. 1. Reseat the processor in its socket. 2. If the processor does not respond, replace it. 213—Incompatible memory Module in memory Socket(s) X,X, X 1.
Table 5-18 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 611—Primary Diskette Port Address Assignment Conflict Configuration error. 1. Run Computer Setup (F10 Setup). 2. Remove expansion cards. 3. Clear CMOS. 912—Computer Cover Has Been Removed Since Last System Start Up Access panel has been removed. No action required. 917—Front Audio Not Connected The front audio cable is not connected. Connect front audio cable.
Table 5-18 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 1782—Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Check cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test, if available. 7. Replace the hard drive. 8. Replace the system board. The drive is not installed correctly or has 1.
Table 5-18 POST Error Messages (continued) Screen Message Probable Cause Recommended Action ECC Multiple Bit Error Detected Chipset has detected more than one in Memory Module bad bit in a 64-bit quadword of the memory array. Replace the memory module. Parity Check 2 Run Computer Setup and Diagnostic utilities. Parity RAM failure.
SATA Devices This appendix provides additional information for setting up your SATA hard drives. • • Section A.1 “SATA Guidelines” Section A.
A.1 SATA Guidelines NOTE: These systems support a mixed configuration of SCSI and SATA hard drives. The HP xw4300 Workstation does not support IDE hard drives. When installing and operating SATA devices: • • Connect the SATA hard drive from the system board to the hard drive with the SATA cable (326965-006).
SCSI Devices This appendix provides more information for setting up your SCSI hard drive. • • • • Section B.1 “SCSI Guidelines” Section B.2 “Using SCSISelect with SCSI Devices” Section B.3 “SMART” Section B.
B.1 SCSI Guidelines When installing and operating SCSI devices, you must follow these guidelines: • • A wide (68-pin) SCSI controller with two channels, one for internal devices and one for external devices. Five internal SCSI devices are supported. If multiple SCSI devices are used, split the devices between Channels A and B for optimum performance. Cable length for the second channel should not be longer than 18 inches. CAUTION: Do not route data cables near the air intake to the power supply.
Jumpers All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device. The reserved and available SCSI ID numbers are displayed in the following list: • • • 0 is reserved for the primary hard drive (Windows only). 7 is reserved for the SCSI controller.
SCSI Devices
Connector Pins This appendix provides pin information for your system: • • • • • • • • • • • • • • • Section C.1 “Enhanced Keyboard” Section C.2 “Mouse” Section C.3 “Ethernet RJ-45” Section C.4 “Serial Interface” Section C.5 “USB” Section C.6 “IEEE 1394” Section C.7 “Microphone” Section C.8 “Headphone” Section C.9 “Line-in Audio” Section C.10 “Line-out Audio” Section C.11 “Ultra SCSI” Section C.12 “SATA” Section C.13 “Monitor (VGA)” Section C.16 “24-Pin Power (Main)” Section C.
C.1 Enhanced Keyboard Keyboard Connector C.2 Data Unused Ground 4 5 6 +5 VDC Clock Unused Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Pin Signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Serial Interface Serial Connector C.5 1 2 3 Ethernet RJ-45 Ethernet Connector C.4 Signal Mouse Mouse Connector C.
C.6 IEEE 1394 IEEE 1394 Connector C.7 1 power 2 gnd 3 tpb- 4 tpb+ 5 tpa- 6 tpa+ Pin Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Headphone Headphone Connector (1/8 inch) C.9 Signal Microphone Microphone Connector (1/8 inch) C.
C.11 Ultra SCSI Ultra SCSI 80-pin connector Pin Signal Pin Signal 1 12V 41 12V GROUND 2 12V 42 12V GROUND 3 12V 43 12V GROUND 4 12V 44 MATED 1 5 3.3V 45 3.3V CHARGE 6 3.
Ultra SCSI 80-pin connector Pin Signal Pin Signal 37 SPINDLE SYNC 77 ACTIVE LED OUT 38 RMT_START 78 DLYD_START 39 SCSI ID (0) 79 SCSI ID (1) 40 SCSI ID (2) 80 SCSI ID (3) C.12 SATA SATA Connector Pin Signal Data Cable Pin Signal Power Cable Pin Signal Power Cable S-1 Ground P-1 3.3-V power P-8 5-V power S-2* A+ P-2 3.3-V power P-9 5-V power S-3* A- P-3 3.
C.14 Monitor (DVI) NOTE: Monitor connectors can vary depending on your configuration. DVI Connector Pin Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4+ 2 0 T.M.D.S DATA 5- 6 DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.
C.15 ATA/ATAPI (IDE) Standard Drive Cable ATA/ATAPI (IDE) Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 (Key) DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG (cable detect) DA0 DA2 CS1FX CS3FX 11 12 13 14 DD3 DD12 DD2 DD13 25 26 27 28 DIOR Ground IORDY CSEL 39 40 DASP Ground C.
Connector Pins
System Board Designators System Board Designators D This appendix lists the system board designators for this system.
Table D-19 System Board Designators Designator Silkscreen Component XBT2 BATTERY Battery retainer XMM1 DIMM1 Memory slot XMM2 DIMM2 Memory slot XMM3 DIMM3 Memory slot XMM4 DIMM4 Memory slot XU1 CPU Processor socket 140 System Board Designators
E Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100–120 or 220–240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Power Cord Set Requirements
Routine Care This appendix contains the additional information for caring for your system: • • • • • • Section F.1 “General Cleaning Safety Precautions” Section F.2 “Maximizing the Airflow” Section F.3 “Cleaning the Workstation Case” Section F.4 “Cleaning the Keyboard” Section F.5 “Cleaning the Monitor” Section F.
F.1 General Cleaning Safety Precautions • • • • • • F.2 Never use solvents or flammable solutions to clean the workstation. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the workstation when cleaning with liquids or damp cloths. Always unplug the workstation before cleaning the keyboard, mouse, or air vents. Disconnect the keyboard before cleaning it.
Cleaning the Mouse Follow all safety precautions stated earlier before cleaning the mouse. To clean the mouse: • • Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. Routine Care F.
Routine Care
Additional Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Security menu. These features are: • • setup password power-on password When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the workstation. This is a useful feature for a network administrator.
G.1 Resetting the Password Jumper To disable the power-on or setup password features and clear the power-on and setup passwords: 1. Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets.
CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. CAUTION: Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. 2. 3. Open the access panel.
Additional Password Security and Resetting CMOS
Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues. NOTE: The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation. • • • • • • • • • • Section H.1 “Initial Troubleshooting” Section H.2 “No Power” Section H.3 “No Video” Section H.4 “Error Messages” Section H.5 “No OS Loading” Section H.6 “No OS Loading from Hard Drive” Section H.
H.
No Power H.2.1 No Power, Part 1 Quick Troubleshooting Flows H.
H.2.
Quick Troubleshooting Flows H.2.
H.3 No Video H.3.
Quick Troubleshooting Flows H.3.
H.3.
Error Messages H.4.1 Error Messages, Part 1 Quick Troubleshooting Flows H.
H.4.
Quick Troubleshooting Flows H.4.
H.
No OS Loading from Hard Drive H.6.1 No OS Loading from Hard Drive, Part 1 Quick Troubleshooting Flows H.
H.6.
Quick Troubleshooting Flows H.6.
H.
No OS Loading from CD-ROM Drive Quick Troubleshooting Flows H.
H.
Quick Troubleshooting Flows H.
Quick Troubleshooting Flows
Index access panel, installing and removing 60 airflow 19 asset tracking and security 42 B battery disposal 53 handling 53 installing and removing 76 real-time clock 101 bezel blanks, installing and removing 62 BIST LED location 16 blank screen 107 block diagram 56 bootable disk, important information 47 C cable proper handling 52 cable lock Kensington 46 provision 46 cable lock slot location 16 cables power 77 cables and connectors 52 cautions adding devices 23 batteries 53 cover lock security 45 F
system 31 initial configuration 37 installing access panel 60 battery 76 bezel blanks 62 DIMMs 67 diskette drive 82 front bezel 61 front fan 75 front panel I/O device assembly 63 hard drive 83 heatsink 88 hood cover 60 hood solenoid lock 61 Kensington cable lock 58 memory 67 optical drive 78, 80 PCI card support 70 PCI Express 71 power button assembly 64 power supply 65 processor 90 security lock 58 speaker assembly 64 system board 92 system fan 66 J jumpers resetting passwords 148 K Kensington cable lock
S safety precautions, cleaning 144 SATA RAID 126 SATA drives guidelines 126 screws 52 SCSI drives 128 chain termination 128 guidelines 128 SMART 128 SCSISelect utility 128 security features overview 42 features, table 42 master boot record 46 security lock installation and removal 58 serial connector location 16 serial connector pin assignments 132 setting power-on password 43 setup password 42, 43 setup initial 37 setup password entering 43 establishing 42 purpose 42 setting 42 side access panel sensor o
Index
