HP xw4400 Workstation Service and Technical Reference Guide
Copyright Information Warranty Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Table of contents 1 Product overview Product features ................................................................................................................................... 2 Component view .................................................................................................................. 2 Front panel components ..................................................................................................... 3 Rear panel components ...........................................
Installing the Linux operating system ................................................................ 19 HP software ........................................................................................................................................ 20 Restoring the Microsoft Windows Vista operating system ................................................................. 20 The HP Backup and Restore (HPBR) process ..................................................................
Building blocks and partners ............................................................................. 40 Asset tracking and security ................................................................................................ 40 Password security ............................................................................................ 41 Establishing a setup password using the Computer Setup (F10) Utility ...........................................................................................
Cables and connectors ..................................................................................... 56 Hard drives ........................................................................................................ 56 Lithium coin cell battery ..................................................................................... 56 Customer Self-Repair .........................................................................................................................
Product recycling ................................................................................................................................ 99 5 System diagnostics and troubleshooting E-Support ......................................................................................................................................... 101 Help & Support Center and E-Support ............................................................................ 101 Troubleshooting checklist ..........................
SAS RAID 1 configuration ................................................................................................................ 134 SAS RAID 1E configuration .............................................................................................................. 135 Appendix B Appendix B — SATA devices Attaching SATA hard drives ............................................................................................................. 137 Configuring system BIOS ...........................
No operating system loading ............................................................................................................ 169 No operating system loading from hard drive ................................................................................... 170 No operating system loading from hard drive, part 1 ....................................................... 171 No operating system loading from hard drive, part 2 .......................................................
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1 Product overview This chapter presents an overview of the hardware components of the HP xw4400 Workstation.
Product features Component view The following image shows a typical HP xw4400 workstation. Drive configurations can vary. For complete and current information on supported accessories and components, see http://partsurfer.hp.com.
Front panel components The following image shows a typical HP xw4400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item ENWW Symbol Description Item Symbol Description 1 Optical drive eject button 8 IEEE-1394 Connector (optional) 2 Power on light 9 Diskette drive eject button 3 Power button 10 Diskette drive activity light 4 Hard drive activity light 11 Diskette drive (optional) 5 Universal Serial Bus 2.
Rear panel components The following illustrations shows a typical HP xw4400 workstation. Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Symbol Description Item Symbol Description 1 Power supply Built-In Self Test (BIST) LED 9 Graphics adapter 2 Universal chassis clamp opening 10 USB 2.
Serial number and COA label location Each workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Windows preinstalled systems only). In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit. Keep this number available when contacting customer service for assistance.
Source voltage Description +3.
Table 1-6 Power supply specifications (continued) Item Description (Configuration and software dependent) Maximum 2415 BTU/hr. = (609 kg-cal/hr.
Table 1-8 Example 1 heat dissipation** 115 VAC 230 VAC LAN Disabled LAN Enabled LAN Enabled 100 VAC LAN Disabled LAN Enabled LAN Disabled Windows Idle (S0) 451 BTU/hr. 437 BTU/hr. 451 BTU/hr. Windows Busy Typ (S0) 662 BTU/hr. 645 BTU/hr. 666 BTU/hr. Windows Busy Max (S0) 884 BTU/hr. 836 BTU/hr. 891 BTU/hr. Sleep (S3)* 11.9 BTU/hr. 9.56 BTU/hr. 13.9 BTU/hr. 11.6 BTU/hr. 11.6 BTU/hr. 9.22 BTU/hr. Power Off (S5) 7.85 BTU/hr. 4.09 BTU/hr. 9.56 BTU/hr. 6.14 BTU/hr. 7.51 BTU/hr.
Table 1-10 Example 2 heat dissipation** 115 VAC LAN Enabled 230 VAC LAN Disabled LAN Enabled 100 VAC LAN Disabled LAN Enabled LAN Disabled Windows Idle (S0) 468 BTU/hr. 457 BTU/hr. 481 BTU/hr. Windows Busy Typ (S0) 669 BTU/hr. 652 BTU/hr. 676 BTU/hr. Windows Busy Max (S0) 877 BTU/hr. 863 BTU/hr. 915 BTU/hr. Sleep (S3)* 11.9 BTU/hr. 9.56 BTU/hr. 13.9 BTU/hr. 11.6 BTU/hr. 11.9 BTU/hr. 9.22 BTU/hr. Power off (S5) 6.48 BTU/hr. 4.09 BTU/hr. 9.89 BTU/hr. 6.14 BTU/hr. 6.48 BTU/hr.
Table 1-11 Power supply source voltages (continued) Source voltage +12 V-D Description Storage (disk, optical, diskette), PCI Express x16 auxiliary connector +12 VCPU Input to on-board regulator that supplies power for the CPU -12 V PCI 5 VSB Sleep circuitry Table 1-12 Max current per rail Voltage rail Maximum continuous current 3.3 V 15 A 5.1 V 21 A 12 VCPU 15 A 12 V-B 17.5 A 12 V-D 12 A V12N .3 A 5 VSB 2.25 A WARNING! Do not exceed 110 watts of a 5-volt and 3.
Table 1-13 Power supply specifications (continued) Item Description FEMP Standby Power Compliant @115 V (<2 W in S5 - Power Off) Yes Power Consumption in ES Mode – Suspend to RAM (S3) (Instantly Available PC) <7W Power consumption and cooling The following table lists the power consumption for one typical configuration based on primary power consumptions. Another typical configuration is listed below. ● 1 x 3.
Table 1-15 Example 1 heat dissipation** (continued) 115 VAC LAN Enabled Power Off (S5) 6.0 BTU/hr. 230 VAC 100 VAC LAN Disabled LAN Enabled LAN Disabled LAN Enabled LAN Disabled 3.52 BTU/hr. 7.17 BTU/hr. 4.61 BTU/hr. 6.04 BTU/hr. 3.45 BTU/hr. * Energy Star low energy mode. ** Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled.
Table 1-17 Example 2 heat dissipation** (continued) Windows Busy Typ (S0) 574 BTU/hr. 564 BTU/hr. 578 BTU/hr. Windows Busy Max (S0) 621 BTU/hr. 611 BTU/hr. 625 BTU/hr. Sleep (S3)* 12.18 BTU/ hr. 9.59 BTU/hr. 13.21 BTU/ hr. 10.58 BTU/ hr. 12.18 BTU/ hr. 9.35 BTU/hr. Power off (S5) 6.11 BTU/hr. 3.48 BTU/hr. 7.13 BTU/hr. 4.54 BTU/hr. 5.97 BTU/hr. 3.41 BTU/hr. * Energy Star low energy mode.
Non-operating: ● ½-sine: 160 cm/s, 2-3ms (~100g) ● square: 422 cm/s, 20g NOTE: Values represent individual shock events and do not indicate repetitive shock events. Operating random: 0.5g (rms), 5-300 Hz Vibration Non-operating random: 2.0g (rms), 10-500 Hz NOTE: Values do not indicate continuous vibration. ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption.
Dual-core CPUs The HP xw4400 Workstation contains a dual-core processor. Like HT Technology, dual-core processors enable better performance over traditional processors. Dual-core processors provide the system with two true processors in a single socket, rather than the two "virtual" processors provided by HT Technology.
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2 Installing or restoring the operating system This chapter describes the installation and restoration of the operating system.
Installing or upgrading device drivers To install hardware devices after the operating system installation is completed, the appropriate device drivers must be available. In addition, for optimum performance, your operating system must have the most recent updates, patches, and software fixes. Access the following resources for driver and software updates: ● Visit the Microsoft site to obtain updates for your operating system, including current patches and software fixes.
Installing the operating system with the HP driver CD contents 1. Boot your workstation from the Red Hat box set Binary CD 1. 2. Insert the Linux operating system CDs from the Red Hat box set as prompted. 3. Continue following the prompts until the operating system is successfully installed. 4. Configure the X server to start on reboot. 5. Reboot your workstation. 6. Follow the prompts to set up your system with the Red Hat First Boot utility. 7.
HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ● HP Client Manager Software is available at http://www.hp.com/go/easydeploy. ● System Software Manager is available at http://www.hp.com/go/ssm.
Restoring directly from the recovery partition Follow these steps to start the HPBR system restore process from the Recovery Manager: 1. Boot the workstation. 2. Press the F11 key when prompted on the boot splash screen to enter the Recovery Manager. 3. Follow the prompts to restore the system to a factory-like condition. Reclaiming hard disk space from the recovery partition The recovery partition can be removed to reclaim the hard drive space.
this case you must install the application software from the appropriate application CD. The RestorePlus! process can be executed from CD or from the recovery partition contained on your system hard drive. CAUTION: Backup your data before you attempt any operating system restore. All data on the Windows partition will be deleted when you restore using the RestorePlus! process. However, the recovery partition on the system drive and other partitions should not be affected.
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs The HP Backup and Recovery Manager (HPBR) restore point can be burned to CD or DVDs and used to restore the system. Typically you would used the CD/DVD set if the hard drive has been replaced or all partitions have been corrupted. Boot the system from the HPBR restore point CD/DVD and follow the online instructions.
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3 System management This section describes the various tools and utilities that allow for the system management of the workstation. ● Computer Setup (F10) Utility on page 25 ● Desktop management on page 33 Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ENWW ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware.
● Enable power-on password prompting during system restarts (warm boots) and power-on. ● Hide or make available the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC. Any hidden devices are inaccessible and increase overall system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (when supported by hardware).
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and press Enter. 5. To apply and save changes, select File>Save Changes then select Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To reset to factory settings, select File>Default setup>Restore Factory Settings as Default. Press F10 to accept the changes. Select Apply Defaults and Exit.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Restores system configuration from a diskette. Default Setup Save Current Settings as Default Saves the current settings as default settings for the next operation. Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation. Storage Apply Defaults and Exit Restores factory default settings, which includes clearing any established passwords.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Legacy Diskette Write Enables/disables ability to write data to removable media. BIOS DMA Transfers Enable/disables the BIOS use of DMA for transfers. SATA Emulation Sets the SATA emulation mode with the following options: ● RAID + AHCI–AHCI functionality does not require an OPROM to execute. RAID OPROM executes. This emulation mode offers the best performance and most functionality.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Security Option Description Controller Order Allows you to specify the order of the attached hard drive controller. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached). Setup Password Allows you to set and enable setup (administrator) password.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Universal Unique Identifier (UUID) Can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) Keyboard Enables you to set the keyboard locale for System ID entry. OS Security Data Execution Prevention Enables/disables Data Execution Prevention mode in the processors.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description ● Remote Wakeup Boot Source ● After Power Loss (on/off) ● POST Delay (in seconds) (Enable/Disable). Enabling this feature adds a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up slowly—so slowly that they are not ready to boot by the time POST is finished.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description SATA RAID Option ROM Download (Enable/Disable) Slot 1 (PCI Express x 16) Configures the option ROM. Slot 2 (PCI) Configures the option ROM and latency timer. Slot 3 (PCI Express x 8’ (x4)) Configures the option ROM. Slot 4 (PCI Express x1) Configures the option ROM. Slot 5 PCI Configures the option ROM and latency timer. Slot 6 PCI Configures the option ROM and latency timer.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. Remote system installation Remote system installation enables you to start and set up your system using the software and configuration information located on a network server.
Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs.
Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice website to proactively and automatically: ● Send you Proactive Change Notification (PCN) emails informing you of hardware and software changes to most commercial workstations and servers, up to 60 days in advance ● Send you emails containing customer bulletins, customer advisories, customer notes, bulletins, and driver alerts for most commercial workstations and servers You can create your own profile to
FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is connected. ● If the system ROM is valid, the system starts normally.
Replicating the setup The following procedures enable you to easily copy one setup configuration to other workstations of the same model for faster, more consistent configuration of multiple workstations. NOTE: Both procedures require a diskette drive or a USB device such as an HP Drive Key. To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software. For more information, see http://www.hp.com/go/easydeploy.
4. As soon as the workstation powers on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS2 keyboard, you might see a Keyboard Error message—disregard it. 5. If you are using a diskette or other storage device, insert it now. 6.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support. This website contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.
Table 3-3 Security Features Overview (continued) Feature Purpose How it is established Serial, Parallel, USB, or Infrared Interface Control Prevents transfer of data through the integrated serial, parallel, USB, or infrared interface. From the Computer Setup (F10) Utility menu. Power-On Password Prevents use of the workstation until the password is entered. This can apply to both initial system startup and restarts. From the Computer Setup (F10) Utility menu.
When Network Server Mode is disabled, the password must be entered each time the workstation is powered on when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the workstation is rebooted. When Network Server Mode is enabled, the password prompt is not presented during POST, but any attached PS2 keyboard remains locked until you enter the power-on password. To enable Network Server Mode, a power-on password must be set.
Changing a power-on or setup password 1. Restart the workstation. 2. To change the Setup password, as soon as the workstation is turned on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS2 keyboard, you might see a Keyboard Error message—disregard it. 3.
Table 3-4 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic / Greek - Russian / Belgian = Hebrew . Slovakian - BHCSY* - Hungarian - Spanish - Brazilian / Italian - Swedish/Finnish / Chinese / Japanese / Swiss - Czech - Korean / Taiwanese / Danish - Latin American - Thai / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S.
HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement.
7. Enter the password again in the Enter New Password Again field. If you forget this password, the drive will be rendered permanently disabled. 8. Select File > Save Changes and Exit and press the F10 key. After you press the F10 key, the system does a “cold boot” before invoking the DriveLock function. NOTE: This process can also be used to set the DriveLock Master password by selecting Master in Step 5.
3. Select Security>Smart Cover>Cover Removal Sensor, and follow the on-screen instructions. 4. Before exiting, click File>Save Changes and Exit. Hood lock (smart cover lock) When installed, the hood lock can prevent unauthorized access to the internal components. CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility. Locking the solenoid lock 1. Power on or restart the workstation. 2.
To obtain the FailSafe Key, complete any one of the following tasks: ● Contact your authorized HP reseller or service provider. ● Access the HP website (http://www.hp.com) for ordering information. ● Access the Contact HP Worldwide website (http://welcome.hp.com/country/us/en/ wwcontact.html) for contact information. Clearing Passwords If you forget your password, you cannot access the workstation. See the section on resetting the password jumper in the appendix.
Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives that is installed in select HP workstations. the DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using the DPS, and a permanent record of key information is written onto the drive. Each time the DPS is run, test results are written to the hard drive.
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4 Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components.
CAUTION: Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Have an HP authorized reseller or service provider install the processor. If you plan to install it yourself, read all of the instructions carefully before you begin. — Failure to follow the workstation preparation instructions and these result in an improperly installed processor, causing extensive system damage.
Table 4-1 Static electricity Relative humidity 55% Event 40% 10% Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V NOTE: 700 volts can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD.
Grounding the work area To prevent static damage at the work area: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Screws The screws used in the workstation are not interchangeable. They might have standard or metric threads and might be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the removed part, and then returned to their proper locations. NOTE: Metric screws have a black finish. American National (unified) screws have a silver finish.
Cables and connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Predisassembly procedures Perform the following steps before servicing the workstation: 1. Close any open software applications. 2. Remove any diskettes or CDs from the workstation. 3. Shut down the operating system. 4. Power off the workstation and any peripheral devices that are connected to it. 5. Remove or disengage any security devices that prohibit opening the workstation. 6. Disconnect the power cord from the electrical outlet and then from the workstation. 7.
Table 4-3 System board components (continued) No. Component No. Component No. Component 7 Memory module sockets 18 Front USB 29 Network/USB 8 Main power 19 Hard disk activity LED 30 Audio 9 Diskette drive 20 Internal USB 31 USB 10 Primary IDE 21 Speaker 32 Parallel 11 Chassis intrusion switch 22 Front audio 33 Serial 34 Keyboard/Mouse * Electrically x4 bandwidth System board architecture The following image shows the HP xw4400 Workstation block diagram.
4. Gather your tools. 5. Service your unit. 6. Restore power to your unit. Disassembly order Use the following table to determine the sequence in which to remove the major components.
Processor (Processor on page 97) PCI retainer (PCI retainer on page 74) PCI or PCI express card (PCI on page 77) CPU heatsink (CPU heatsink on page 95) Processor (Processor on page 97) System board (System board on page 98) Security lock (optional) If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following image.
Cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-5 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: 1. ENWW Unlock the device and remove the locking mechanism.
2. Remove the screw attaching the lock to the chassis. Side access panel Before accessing the internal components of the workstation, the side access panel must be removed. To remove the side access panel: WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Disconnect power from the system (Predisassembly procedures on page 57) and lay the workstation on its side as shown. 2.
To replace the side access panel, align the bottom groove of the side access panel with the bottom edge of the chassis, rotate the side access panel toward the chassis and press firmly until the latch engages. Front Bezel 1. Lift up on the two release snaps (1) located on the front bezel. 2. Rotate the front bezel away (2) from the chassis to remove the bezel. Figure 4-7 Opening the front bezel To replace the front bezel, align front bezel on the bottom and rotate in until it snaps into place.
NOTE: The bezel blanks are keyed to assist you in replacing the blanks. Also, the subpanel can be rotated 90 degrees to install the optical drives in desktop orientation if desired. Hood sensor (Smart cover sensor) To remove the hood sensor: 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 62). 2. Disconnect the hood sensor connector (1) from system board. 3.
4. Slide the solenoid hood lock assembly (3) away from the chassis and out of the unit. Figure 4-10 Removing the hood lock To install the hood lock, reverse the previous steps. Front panel I/O device assembly To remove the front panel I/O device assembly: ENWW 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 62), and remove the front bezel (Front Bezel on page 63). 2.
7. Pull the front panel cables through the chassis and out the front of the unit. You might have to slide the cables out one at a time. Figure 4-11 Removing the front panel I/O device assembly To replace the front panel I/O device assembly: 1. Thread each front panel I/O device assembly cable through the same holes from which they were removed. 2. Push the front panel I/O device assembly into the chassis.
Power button To remove the power button: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 62), remove the front bezel (Front Bezel on page 63), and remove the front panel I/O device assembly (Front panel I/O device assembly on page 65). 2. Disconnect the power button assembly cable from the system board. 3. Press in on the clips (1) that secure the power button to the chassis. 4.
3. Remove the four screws (2) securing the speaker to the chassis and lift the speaker out (3) of the chassis. Figure 4-14 Removing the speaker To replace the speaker, reverse the previous steps. Power supply To remove the power supply: 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 62). TIP: This next step requires disconnecting several power cables.
3. Remove the four screws (1) from the back panel. 4. Slide the power supply toward the front and lift it (2) out of the chassis. Figure 4-15 Removing the power supply To replace the power supply, reverse the previous steps. System fan assembly To remove the system fan assembly: ENWW 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 62). 2. Disconnect the fan plug (1) from the system board. .
3. Remove the four screws (2) from the rear of the chassis with a Phillips screwdriver, and lift it (3) out of the chassis. Figure 4-16 Removing the system fan To replace the system fan assembly, reverse the previous steps. CAUTION: When replacing the system fan, be sure that the fan is situated so that the airflow direction arrow is pointing toward the rear of the chassis. Memory To remove a memory module: 1.
3. Lift the DIMM (2) straight up and remove it from the unit. Store the DIMM in an anti-static bag. Figure 4-17 Removing memory module Memory module features ● Contains four memory slots for DIMMs ● Supports 256-MB to 8-GB configurations ● Supports dual-channel DIMMs Memory module requirements CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP.
Required loading order Use the following illustration as a guide for installing memory: ● If installing only one DIMM, install it in socket (1). ● Install the first DIMM pair in sockets (1) and (3). ● Install the second DIMM pair in sockets (2) and (4). Figure 4-18 Required loading order To install a memory module: 72 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 62). 2.
Figure 4-19 Installing a memory module PCI Slots This section contains information on PCI slots. Your workstation contains three PCI slots, one PCI Express x1 slot, one PCI Express x16 ( x4) slot, and one PCI Express x16 (usually used for high-end graphics.
Table 4-4 PCI slots (continued) Slot Type Slot power (Maximum) 3 PCI Express x16 (4) 25 W 4 PCI Express x 1 25 W 5 PCI 32/33 25 W 6 PCI 32/33 25 W * In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply. PCI retainer For added protection, some cards have PCI retainers installed to prevent movement during shipping. To remove the PCI retainer: 1.
3. Secure the bracket with two screws (3). Figure 4-22 Installing the PCI retainer PCI Express PCI Express is a point-to-point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires and can transmit 250 MB in a single direction or 500 MB in both directions simultaneously.
If removing another type of PCI Express card, lift the card out of the chassis. You do not need to press in on the “hockey stick” lever. 4. Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cards are properly seated and then try again. Figure 4-23 Removing the PCI Express card To install a PCI Express card: 76 1.
5. Close the PCI retention clamp (4) by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis. Figure 4-24 Installing the PCI card PCI To remove a PCI card: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 62), and remove the PCI retainer (PCI retainer on page 74), if installed. 2. Lift the PCI levers (1) by first pressing down and then up. 3.
To install a PCI card: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 62), and remove the PCI retainer (PCI retainer on page 74), if installed. 2. Lift the PCI levers (1) by first pressing down and then up. 3. Remove the PCI slot cover (2). 4. Lower the PCI (3) card into the chassis. Verify that the keyed components of the card align with the socket. 5.
5. Install a PCI slot cover and close the PCI levers. If the PCI levers do not closed, be sure all cards are properly seated and then try again. Figure 4-27 Removing the IEEE-1394 To install an IEEE-1394 card, reverse the previous steps. Front PCI card guide and fan removal (optional) NOTE: The fan is only used for special configurations, but the card guide is used with all full-length add-in cards. ENWW 1.
3. Unsnap the fan housing from the chassis (2) and lift it out of the chassis (3). Figure 4-28 Removing the front fan 4. Remove the fan from the fan housing by applying outward pressure on the fan housing while pushing the fan out of the housing. Figure 4-29 Removing the fan from the card guide To replace the front fan, reverse the previous steps, but be sure that the airflow direction arrow on the side of the fan points to the rear of the chassis.
CAUTION: Before removing the battery, be sure your CMOS settings are backed up as all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with general household waste. To remove the battery: 1.
Power connections to drives For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans. Figure 4-31 Identifying the correct power connections for a typical configuration Connector 82 Description P1 Main power on system board P2 N/A P3 CPU power P4 PCI Express graphic auxiliary P5 PCI auxiliary (e.g.
Optical drive (Minitower position) Your workstation might have an IDE or SATA optical drive. To remove an optical drive: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 62) and remove the front bezel (Front Bezel on page 63). 2. Disconnect the data (1), power (2), and audio (3) cables from the drive. The connector colors might be different than illustrated. NOTE: The audio cable is only required for Linux-based systems.
4. After pulling the drive (1) out, remove the four guide screws (2) from the drive. Only remove the four guide screws if you plan to install another drive. Figure 4-34 Removing the optical drive screws To install an optical drive: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 62) and remove the front bezel (Front Bezel on page 63). 2. Insert the four guide screws (1) into the drive. 3.
4. Connect the power, drive, and audio (if required) cables to the drive and system board. On Linux systems, connect the audio cable to the AUX-IN connector. NOTE: The audio cable is only required for Linux-based systems. Figure 4-35 Installing the optical drive Optical drive (Desktop position) To remove an optical drive: 1.
3. Press down on the yellow drive-lock release lever (1) and gently slide the drive 2 out of the chassis. Figure 4-37 Removing the optical drive from the chassis 4. After pulling the drive (1) out, remove the four guide screws (2) from the drive. Only remove the four guide screws if you plan to install another drive. Figure 4-38 Removing the optical drive screws To install an optical drive: 1.
4. Connect the power, drive, and audio (if required) cables to the drive and system board. On Linux systems, connect the audio cable to the AUX-IN connector. NOTE: The audio cable is only required for Linux-based systems. Figure 4-39 Connecting the optical drive cable to the system board Diskette drive (optional) To remove a diskette drive: 1.
3. Lift the green drive-lock release tab (1) and gently slide the drive 2 out at the same time. Figure 4-41 Removing the diskette drive from the chassis To replace a diskette drive: 1. Align the metal protrusions on the side of the drive with the grooves in the diskette drive bay and slide the diskette drive into the bay until it stops. 2. Connect the data cable to the diskette drive (1) and to the system board (2). 3. Connect the cables to the back of the diskette drive.
2. Disconnect the data (1) and power (2) cables from the hard drive. Figure 4-42 Removing the hard drive 3. Lift up on the green drive-lock release tab (1) and slide the hard drive (2) out of the chassis. Figure 4-43 Removing the hard drive To install a SAS hard drive: 1. ENWW Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 62).
2. Attach a SAS-to-SATA cable adapter to the connector on the hard drive. Figure 4-44 Attaching the adapter 3. Push the drive (1) into the selected bay until it snaps into place. 4. Attach the data (2) and power (3) cables to the drive. Figure 4-45 Installing the SAS hard drive 90 5. Insert the SAS controller card into an available PCI slot. 6. Connect the data cable from the hard drive (1) to the controller card (2).
7. Connect the hard drive LED cable from the card to the hard drive LED connector on the system board. You can find the location of this connector on the illustration on the inside of the side access panel. Figure 4-46 Connecting the SAS cable to the hard drive SATA hard drive For more information on SATA hard drives and the SATA RAID configurations, refer to the SATA devices appendix. To remove a hard drive: 1.
3. Lift up on the green drive-lock release tab (1) and slide the hard drive (2) out of the chassis. Figure 4-48 Removing the hard drive To install one or two SATA hard drives: 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Side access panel on page 62). 2. Select a drive bay in which to install the drive. 3. Push the drive into the selected bay until it snaps into place. 4. Attach the data (1) and power (2) cables to the drive.
5. Connect the data cable from the hard drive (1) to the serial ATA port (2). SATA0 port is shown in the following illustration. ● Connect SATA 0 to SATA0. ● Connect SATA 1 to SATA1. Figure 4-50 Connecting the SATA cable to the hard drive To install three to four SATA hard drives: 1. Follow the instructions for installing two SATA hard drives above. 2. Follow the instructions for installing the hard drive into the optical drive slot.
2. Place the hard drive in the bracket (1) and secure with American National screws (2) as shown in the following illustration. Figure 4-51 Installing hard drive into bracket 3. Screw four screws to the bracket (1). Align the screws with the grooves in the optical drive bay and slide the drive in (2) the chassis. Figure 4-52 Installing hard drive into optical drive bay 4. 94 Connect the data cable to the hard drive (1) and to the system board (2). SATA installation is shown.
5. Connect the power cables (not shown). Figure 4-53 Connecting the data cable to the system board CPU heatsink NOTE: The following illustrated CPU heatsink is typical of what you might have in your workstation. Be aware that different variations of the CPU heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the CPU heatsink. To remove the CPU heatsink: 1. ENWW Shut down the system, disconnect power from the system, and remove the side access panel.
2. Loosen the four processor screws slowly and evenly. Loosen one pair of diagonally opposite screws (1) until the screw shanks disengage from the system board, and then loosen the remaining pair (2). Do not fully loosen one screw, and then move on to the next. Loosen all of the screws a little at a time, being sure the processor remains level. Figure 4-54 Identifying proper screw loosening sequence 3. Disconnect the CPU heatsink fan cable (1) from the system board. 4.
To replace the CPU heatsink: 1. Disconnect power from the system (Predisassembly procedures on page 57). Remove the side access panel (Side access panel on page 62) and the CPU heatsink. 2. Use alcohol and a soft cloth to clean all of the thermal interface residue from the CPU heatsink and processor. CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely. 3.
CAUTION: Avoid bending the protrusions in the CPU socket. This mishandling can damage the CPU socket. NOTE: Store the processor in a safe place where it will not be damaged. To replace the processor: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Side access panel on page 62), the CPU heatsink (CPU heatsink on page 95), and the processor (Processor on page 97). 2.
4. Slide the system board toward the front of the chassis and then lift it (2) out of the unit. . Figure 4-58 Removing the system board To replace the system board: 1. Lay the system board back in the chassis slightly away from the rear of the chassis. The mounting hooks should fall into the recesses of the tray so the tray lays flat on the chassis base. 2. Slide the tray towards the rear of the chassis until the heat sink mounting holes line up. 3. Reinstall the CPU heatsink, cards, and cables.
100 Chapter 4 Removal and replacement procedures ENWW
5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues.
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ● Adjust the monitor brightness and contrast controls if the monitor is dim. ● Press and hold any key.
Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed.
6. Set the CD-ROM Drive to the top of the boot order. To do this, select CD-ROM, press the Enter key, and use the up arrow to move it to the top of the boot order. 7. To apply and save changes, press the F10 key, and select File>Save Changes and Exit 8. Insert the Documentation Library CD into the workstation. 9. Restart your system and HP Insight Diagnostics launches automatically. Downloading the latest diagnostic utility 1. Access http://www.hp.com. 2. Click the Support & Drivers link. 3.
System—Shows product type, processor type and speed, coprocessor information, and information about all ROMs in the computer. Test tab The Insight Diagnostics utility provides the capability to test all the major pieces of hardware in the system. You can select from several types of tests: Quick Test—Provides a predetermined script during which a sample of most hardware components is exercised and requires no user intervention.
The Status page also shows: ● The devices being tested ● The tests that are running ● The overall Test time ● The individual Test times ● The condition status of each test Log tab The Log tab consists of three views. Test Log—Displays all tests that have been executed, number of times the test has been executed, number of times the test failed, and the time it took to complete the test. The Clear Test Log button will clear the contents of the Test Log.
Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Diagnosis and service action Power LED and sound activity OR Press the power button. If HDD LED does not illuminate, then: Blinks red 2 times, once per second, then 2-second pause, 2 beeps Blinks red 3 times, once per second, then 2-second pause, 3 beeps Blinks red 4 times, once per second, then 2-second pause, 4 beeps ENWW 1. Verify that the unit is plugged into a working AC outlet. 2.
Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Diagnosis and service action Power LED and sound activity Blinks red 5 times, once per second, then 2-second pause, 5 beeps Blinks red 6 times, once per second, then 2-second pause, 6 beeps Pre-video memory error. 1. Reseat memory modules. 2. Replace memory modules one at a time to find the faulty module. 3. Replace third-party modules with HP memory. 4. Replace system board. Pre-video graphic card error.
Table 5-3 Minor problems (continued) Problem Cause Possible Solution Workstation appears to pause periodically. Network driver is loaded and no network connection is established. Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller. Cursor will not move using the arrow keys on the keypad. The Num Lock key might be on. Press the Num Lock key. The Num Lock key can be disabled (or enabled) in Computer Setup.
Solving power supply problems Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1. Unplug the AC power. 2. Disconnect all internal power supply cables from the system board. 3. Plug in AC power. ● If the green BIST LED (illustrated below) on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional.
Table 5-4 Power supply problems (continued) Problem Workstation powered off automatically and the Power LED flashes red 2 times, once every second, followed by a 2-second pause. Cause Solution Processor thermal protection activated. 1. Be sure that the workstation air vents are not blocked and the cooling fan is running. A fan might be blocked or not turning. 2. Open the access panel, press the power button, and determine whether the processor fan spins.
Table 5-5 Diskette problems (continued) Problem Cannot format diskette. Cause Solution Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the diskette. Use another diskette. Diskette write control is enabled. Use Computer Setup to verify the storage security feature disabled settings. Diskette is damaged. Replace the damaged disk. Invalid media reported.
Table 5-6 Hard drive problems (continued) Problem Cause Solution Disk transaction problem. The directory structure is bad, or there is a problem with a file. Right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now. Drive not found (identified). Loose cable. Verify cable connections. The system might not have automatically recognized a newly installed device. 1. Run Computer Setup. 2.
Table 5-7 Display problems (continued) Problem Cause Solution The monitor is off. Switch the monitor to on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed or energy saver features enabled. Press any key or click the mouse button, and, if set, enter your password. System ROM is bad; system is Reflash the ROM using a SoftPaq diskette. running in FailSafe Boot Block mode (indicated by 8 beeps).
Table 5-7 Display problems (continued) Problem The picture is broken up, rolls, jitters, or flashes. Cause The monitor connections might be incomplete, or the monitor might be incorrectly adjusted. Solution 1. Be sure the monitor cable is securely connected to the workstation. 2. In a 2-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3.
Table 5-8 Audio problems (continued) Problem Cause Solution 3. Right-click the CD/DVD device and select Properties. 4. On the Properties tab, be sure Enable digital CD audio for this CD-ROM device is selected. Headphones or devices connected to the line-out connector mute the internal speaker. Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers. Volume is muted. 1.
Table 5-9 Printer problems (continued) Problem Cause Solution If you are on a network, you might not have made the connection to the printer. Make the proper network connections to the printer. Printer might have failed. Run printer self-test. Printer does not turn on. The cables might not be connected properly. Reconnect all cables. Printer prints garbled information. The correct printer driver is not installed. Install the correct printer driver for the application.
Solving front panel component problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem or you must use the front panel ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
Table 5-12 Hardware installation problems (continued) Problem Workstation will not start. Power LED flashes red 5 times, once every second, followed by a 2–second pause, and the workstation beeps 5 times. Power LED flashes red 6 times, once every second, followed by a 2–second pause, and the workstation beeps 6 times. Cause Solution Cables of new external device are loose, or power cables are unplugged.
Table 5-13 Network problems (continued) Problem Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Incorrect network driver. Verify the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s website. Network status link light does not illuminate or it never flashes. No active network is detected.
Table 5-13 Network problems (continued) Problem Cause Solution New network card will not boot. New network card might be defective or might not meet industry-standard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when attempting remote system installation. The network controller is not configured properly.
Solving processor problems Table 5-15 Processor problems Problem Poor performance is experienced. Power LED is red and stays on. Cause Processor is hot. Processor is not seated properly or not installed. Solution 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. 1. Verify that the processor is present. 2. Reseat the processor.
Table 5-16 CD-ROM and DVD problems (continued) Problem Cause Windows does not detect the CD-ROM or DVD-ROM drive. Recording audio CDs is difficult or impossible. Wrong or poor quality media type. Solution 1. Use Device Manager to remove or uninstall the device in question. 2. Restart the workstation and let Windows detect the device. 1. Use a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media.
Table 5-17 Internet access problems (continued) Problem Cause Solution 6. Right-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. POST and error messages POST is a program run at startup that initializes and runs some tests on installed hardware.
Table 5-18 POST error messages (continued) Screen message 150—SafePost Active 162—System Options Not Set 163—Time and Date Not Set Probable cause A PCI expansion card is not responding. Recommended action 1. Restart the workstation. 2. Disable SafePost. 3. If the expansion card does not respond, replace the card. 1. Run Computer Setup (F10 Setup). 2. Set the date and time under Control Panel or in F10 Setup depending on the operating system. 3.
Table 5-18 POST error messages (continued) Screen message 213—Incompatible memory Module Probable cause Recommended action A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset. 1. Verify proper memory module type. 2. Insert the DIMM in another memory socket. 3. Replace memory with a module conforming to the SPD standard. 214—DIMM Configuration Warning DIMMs not installed correctly (not paired correctly).
Table 5-18 POST error messages (continued) Screen message Probable cause 411—Network Interface Card Interrupt Conflict IRQ address conflicts with another device. Reset the IRQ. 501—Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify that the monitor is attached and turned on. 510—Splash Screen image corrupted Splash Screen image has errors. Install latest version of SoftPaq to restore image.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 917—Front Audio Not Connected The front audio cable is not connected. Connect front audio cable. 918—Front USB Not Connected Front USB is not connected. Connect front USB cable. 919—MultiBay Riser Not Connected MultiBay riser is not connected. Connect MultiBay riser. 920—Fan Command 2 Pin Connector from Power Supply Not Connected The 2-pin fan connector from the power supply is not connected.
Table 5-18 POST error messages (continued) Screen message 1720 SMART Hard Drive Detect Imminent Failure 1780—Disk 0 Failure 1781—Disk 1 Failure 1782—Disk Controller Failure Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) The drive is not installed correctly or has failed. The drive is not installed correctly or has failed. Hard drive circuitry error. Recommended action 1. Determine if hard drive is giving correct error message. 2.
Table 5-18 POST error messages (continued) Screen message 1793—Secondary Controller or Disk Failure Probable cause Hard drive circuitry error. Recommended action 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7. Replace the hard drive. 1. Run Computer Setup (F10 Setup). 2. Clear CMOS. 3. Verify cable seating/jumper settings. 4. Run hard drive diagnostics. 5. Disconnect additional drives. 6. Run the Drive Protection System test if available. 7.
Table 5-18 POST error messages (continued) Screen message ENWW Probable cause Recommended action ECC Multiple Bit Error Detected in Memory Module Chipset has detected more than one bad bit in a 64-bit quadword of the memory array. Replace the memory module. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
132 Chapter 5 System diagnostics and troubleshooting ENWW
A Appendix A — SAS devices Supported SAS RAID configurations The following RAID configurations are supported on the HP xw4400 Workstation. NOTE: This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux.
4. Press Enter to go to the RAID Properties screen. 5. In the RAID Properties screen, use the arrow keys to select the first disk for the IS volume. Then use the arrow keys to move to the Array Disk column for this disk, and press the SPACE, +, or key to select Yes as the value for this column. If partitions are defined on the selected disk, a message appears warning you that data on the disk will be lost when the striped volume is created.
● Use the arrow keys to select the next disk for the IM volume. Select Yes as the value for the Array Disk column. If partitions are defined on this disk, a message warns you that data on the disk will be lost when the mirrored volume is created. Press Delete to confirm erasing data from the disk, or press any other key to deselect the disk. ● Repeat the previous steps to select up to four more disks for the IM volume.
To configure a mirrored volume with three to six disks, or three to five disks with an optional hot spare disk: ● In the RAID Properties screen, use the arrow keys to select the first disk for the IME volume. ● Use the arrow keys to move to the Array Disk column for this disk, and use the + and - keys to select Yes as the value. ● When the Keep Data/Erase Disk message appears, press Delete to erase the disk. ● Use the arrow keys to select the next disk for the IME volume.
B Appendix B — SATA devices This appendix describes how to use the Intel Matrix Storage Manager option ROM Configuration Utility to set up and manage SATA RAID volumes. NOTE: If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute. All associated messages will not be displayed. The Intel Serial ATA AHCI BIOS always executes when RAID/AHCI is selected for the SATA emulation mode. This BIOS is only used to support serial attached optical drives.
15. Use the arrows on your keyboard to highlight File>Save Changes and Exit, and press Enter. 16. Press F10 when prompted. Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes. 1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. 2. If required, see Deleting RAID volumes on page 138 to make enough physical drives available to create the desired RAID volume. 3.
ENWW 5. Use the up and down arrow keys and Space to mark individual physical disks to be reset. 6. Press Enter to complete the selection. 7. When prompted, press Y to confirm the reset action. 8. Choose one of the following steps: ● Return to step 1. to delete additional RAID volumes. ● See Creating RAID volumes on page 138 to create RAID volumes. ● Use the up or down arrow key to highlight 4. Exit, and press Enter.
140 Appendix B Appendix B — SATA devices ENWW
C Appendix C — Connector pins Connector pin descriptions Keyboard Mouse Ethernet connector ENWW Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Connector pin descriptions 141
Parallel connector Pin Signal Pin Signal Pin Signal 1 Strobe 7 Data Bit 5 13 Select 2 Data Bit 0 8 Data Bit 6 14 Auto Linefeed 3 Data Bit 1 9 Data Bit 7 15 Error 4 Data Bit 2 10 Acknowledge 16 Initialize Printer 5 Data Bit 3 11 Busy 17 Select IN Signal 6 Data Bit 4 12 Paper End Serial connector USB connector 142 Appendix C Appendix C — Connector pins 18-25 Ground Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data terminal ready 5 Signal
IEEE 1394 connector Pin Signal 1 Power 2 GND 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Microphone connector (1/8 inch) Pin Headphone connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Pin Line-in audio connector (1/8 inch) Line-out audio connector (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Ri
SATA connector Pin Signal Pin Signal Pin Signal S1 Ground P1 3.3-V power P8 5-V power S2* A+ P2 3.3-V power P9 5-V power S3* A- P3 3.
SAS connector Power segment P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge c P8 V5c P9 V5c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12c P15 V12c VGA cconnector Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5V DC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock DVI conne
DVI connector 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4+ 2 0 T.M.D.S DATA 5- 6 DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD C1 ANALOG RED 12 T.M.D.S DATA 3- C2 ANALOG GREEN 13 T.M.D.
ATA/ATAPI (IDE) standard drive cable connector 14 DD13 28 CSEL 24-Pin Main power connector 13 24 1 12 1 +3.3 V 8 POK 14 -12 VL 21 +5 V GND 2 +3.3 V 9 +5 Vaux 15 GND 22 +5 V and 3 GND 10 +12 V-B 16 PS_O N_l 4 +5 V 11 +12 V-A 17 GND 23 +5 V 5 GND 12 +3.3 V 18 GND 24 GND 6 +5 V 13 +3.3 V 19 GND 7 GND +3.
8-Pin power (for CPUs and memory) 5 8 4 1 Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK GND 4 BLK GND 5 WHT +12VCPU0 WHT +12VCPU0 RSENSE 6 WHT +12VCPU0 7 WHT with stripe +12VCPU1 8 WHT with stripe +12VCPU1 CAUTION: Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors.
D Appendix D — System board designators This appendix lists the system board designators for this system.
Designator Silkscreen Component P5 CONTROL PANEL Main power/HDD LED/internal speaker connector P70 CPUFAN1 Primary CPU fan header P71 CPU2FAN Secondary CPU fan header P8 MEM FAN Memory fan header P130 CHASSIS FAN Chassis fan header P9 N/A PCI fan header P93 N/A Front chassis fan header XBT2 BAT Battery retainer XMM1 DIMM1 Memory slot XMM2 DIMM3 Memory slot XMM3 DIMM2 Memory slot XMM4 DIMM4 Memory slot U1 XU1 Primary processor socket U2 XU2 Secondary processor sock
E Appendix E — Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed because the alcohol will evaporate quickly and not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents and limit the airflow. Cleaning the keyboard CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys.
ENWW Cleaning the mouse 153
154 Appendix E Appendix E — Routine care ENWW
F Appendix F — Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utilities menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access Computer Setup and any other information on the workstation. When you establish both passwords, only the setup password will give you access to Computer Setup.
NOTE: The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see System board components on page 57 “System Board Components.” 5. Remove the jumper from either pin 1 or 2. Place the jumper on pins 1 and 2 (connecting both pins together). 6. Replace the access panel. 7. Reconnect the external equipment. 8. Plug in and power on the workstation. Allow the operating system to start.
6. Reconnect any external devices. 7. Plug in and power on the workstation. NOTE: The workstation passwords and any special configurations along with the system date and time will have to be reset. Using Computer Setup to Reset CMOS 1. To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.
158 Appendix F Appendix F — Additional password security and resetting CMOS ENWW
G Appendix G — Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ● No OS loading from diskette drive ● No OS loading from CD-ROM drive ● No OS loading from network ● Non-functioning device NOTE: The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific
Initial troubleshooting 160 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No power No power, part 1 ENWW No power 161
No power, part 2 162 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No power, part 3 ENWW No power 163
No video No video, part 1 164 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No video, part 2 ENWW No video 165
No video, part 3 166 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Error messages Error messages, part 1 ENWW Error messages 167
Error messages, part 2 168 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Error messages, part 3 ENWW Error messages 169
No operating system loading 170 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive No operating system loading from hard drive, part 1 ENWW No operating system loading from hard drive 171
No operating system loading from hard drive, part 2 172 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive 173
No operating system loading from diskette drive 174 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive 175
No operating system loading from network 176 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
Non-functioning device ENWW Non-functioning device 177
178 Appendix G Appendix G — Quick troubleshooting flowcharts ENWW
H Appendix H — Configuring SATA and PATA optical disk drives This section provides information on the sequence in which the workstation detects and assigns optical disk drive (ODD) IDs and drive letters when both Serial ATA (SATA) and Parallel ATA (PATA) ODDs are installed in a workstation. It also provides configuration rules that determine which SATA ports are functional and which ports can be used to update system BIOS.
180 Appendix H Appendix H — Configuring SATA and PATA optical disk drives ENWW
