HP EliteBook Notebook PC User Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Features Identifying hardware ............................................................................................................................. 1 Top components .................................................................................................................. 1 Pointing devices .................................................................................................. 1 Lights ............................................................................
Bluetooth and Internet Connection Sharing (ICS) ............................................. 23 Troubleshooting wireless connection problems ................................................................. 24 Cannot create a WLAN connection ................................................................... 24 Cannot connect to a preferred network ............................................................. 25 Network status icon is not displayed ..........................................................
Adjusting the volume ......................................................................................................... 41 Connecting external audio devices .................................................................................... 42 Checking your audio functions ........................................................................................... 42 Video .................................................................................................................................
Resolving a low battery level when no power source is available ........................................................................................... 61 Resolving a low battery level when the computer cannot exit Hibernation ....................................................................................... 61 Calibrating a battery ........................................................................................................... 61 Step 1: Fully charge the battery ........................
Inserting an optical disc (CD or DVD) ................................................................................ 91 Removing an optical disc (CD or DVD) ............................................................................. 91 When the disc tray opens .................................................................................. 92 When the disc tray does not open ..................................................................... 92 8 External media cards Using SD Card Reader cards .....
Installing critical security updates ..................................................................................................... 126 Using HP ProtectTools Security Manager (select models only) ....................................................... 127 Installing a security cable ................................................................................................................. 128 11 Software updates Updating software .................................................................
15 Backing up and recovering Backing up your information ............................................................................................................. 155 Performing a recovery ...................................................................................................................... 156 Using the Windows recovery tools ................................................................................... 156 Using f11 .................................................................
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1 Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: 1. Select Start > Computer > System Properties. 2. In the left pane, click Device Manager. You can also add hardware or modify device configurations using Device Manager.
Component Description (1) Left TouchPad button* Functions like the left button on an external mouse. (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) Left pointing stick button* Functions like the left button on an external mouse. (4) Pointing stick* Moves the pointer and selects or activates items on the screen. (5) TouchPad on/off button Turns the TouchPad on and off. (6) Right pointing stick button* Functions like the right button on an external mouse.
Lights Component Description (1) ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● On: The computer is on. ● Off: The computer is off or in Sleep or Hibernation. ● On: The computer is on. ● Off: The computer is off or in Sleep or Hibernation.
Component Description (9) Volume down light Blinking: The volume down button is being used to decrease the speaker volume. (10) Volume up light Blinking: The volume up button is being used to increase the speaker volume.
Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. Power button NOTE: Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut Down command. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
Component Description (1) Business card slot Holds a business card in position so that the webcam can capture the information on the card. (2) Wireless light ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation.
Right-side components Component Description (1) ExpressCard slot Supports optional ExpressCards. (2) Docking connector Connects an optional docking device. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (4) Vent Enables airflow to cool internal components.
Component Description (1) Power connector Connects an AC adapter. (2) RJ-11 (modem) jack Connects a modem cable (select models only). (3) Powered USB port Provides power to a USB device, such as an optional external MultiBay or an optional external optical drive, if used with a powered USB cable. (4) Optical drive Reads and writes to (select models only) an optical disc. (5) Smart card reader Supports optional smart cards and Java™ Cards.
Bottom components Component Description (1) Battery release latches (2) Release the battery from the battery bay. (2) Battery bay Holds the battery. (3) Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) SIM slot (select models only) Contains a wireless subscriber identity module (SIM).
Component Description (7) Contains an HP Mobile Broadband Module (select models only) and a WLAN module (select models only). Wireless compartment CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description (1) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area networks (WWANs) (select models only). (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs) (select models only). (3) Webcam light On: The webcam is in use. (4) Webcam Records audio and video and captures still photographs.
Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. (4) Modem cable (select models only)* Connects the internal modem to an RJ-11 telephone jack or to a country- or region-specific modem cable adapter. (5) Country- or region-specific modem cable adapter Adapts the modem cable to a non-RJ-11 telephone jack.
includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally. Wireless certification labels are affixed to the bottom of the computer. 14 ● SIM label (select models only)—Provides the ICCID (Integrated Circuit Card Identifier) of your SIM. This label is located inside the battery bay.
2 Networking (select models only) Your computer supports 2 types of Internet access: ● Wireless—For mobile Internet access, you can use a wireless connection. ● Wired—You can access the Internet by dialing in to a service provider or by connecting to a wired network. Wireless connections Creating a wireless connection Wireless technology transfers data across radio waves instead of wires.
Network status (connected) Indicates that one or more of your network drivers are installed and one or more network devices are connected to the network. Network status (disconnected) Indicates that one or more of your network drivers are installed but no network devices are connected to the network.
If the wireless icon is not displayed in the notification area, complete the following steps to change Wireless Assistant properties: 1. Select Start > Control Panel > Mobile PC > Windows Mobility Center. 2. Click the wireless icon in the Wireless Assistant tile, which is located in the bottom-left corner of Windows® Mobility Center. 3. Click Properties. 4. Select the check box next to HP Wireless Assistant icon in notification area. 5. Click Apply.
NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.
devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it. However, you can take precautions to protect your WLAN: ● Use a wireless transmitter with built-in security Many wireless base stations, gateways, and routers provide built-in security features such as wireless security protocols and firewalls. With the correct wireless transmitter, you can protect your network from the most common wireless security risks.
NOTE: If no WLANs are listed, you are out of range of a wireless router or access point. NOTE: If you do not see the network you want to connect to, click Set up a connection or network. A list of options will appear that includes creating a new network connection, as well as troubleshooting connection issues. After the connection is made, place the cursor over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.
Some mobile network operators require the use of a subscriber identity module (SIM). A SIM contains basic information about you, such as a PIN (personal identification number), as well as network information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. 8. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 9. Turn the computer right-side up, and then reconnect external power and external devices. 10. Turn on the computer. Removing a SIM To remove a SIM: 22 1. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
7. Press in on the SIM (1), and then remove it from the slot (2). 8. Replace the battery. 9. Turn the computer right-side up, and then reconnect external power and external devices. 10. Turn on the computer.
two or more computers to share the Internet through Bluetooth is a limitation of Bluetooth and the Windows operating system. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Network configuration (SSID or security) has been changed. ● Wireless device encountered interference from other devices.
Cannot connect to a preferred network Windows can automatically repair a corrupted WLAN connection: ● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Diagnose and repair from the menu. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● If an “x” is superimposed over the network status icon, one or more of your WLAN or LAN drivers are installed but the computer is not connected.
If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: 1. Select Start > Network > Network and Sharing Center > Manage wireless networks. A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed. 2. Right-click the network, and then click Properties.
Wired connections Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: 1. Plug the network cable into the network jack (1) on the computer. 2.
If the modem cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end (2) of the cable toward the computer. Connecting a modem cable (select models only) WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem or telephone cable into the RJ-45 (network) jack. To connect a modem cable: 1. Plug the modem cable into the modem jack (1) on the computer. 2.
3. Plug the modem cable adapter (3) into the telephone wall jack. Selecting a location setting Viewing the current location selection To view the current location setting for the modem, follow these steps: 1. Select Start > Control Panel. 2. Click Clock, Language, and Region. 3. Click Regional and Language Options. Your location is displayed under Location.
To add a location setting for the modem, follow these steps: 1. Select Start > Control Panel > Hardware and Sound > Phone and Modem Options. 2. Then click the Dialing Rules tab. 3. Click New. The New Location window is displayed. 4. In the Location name box, type a name (such as “home” or “work”) for the new location setting. 5. Select a country or region from the Country/region drop-down list.
Solving travel connection problems If you experience modem connection problems when using the computer outside of the country or region in which you purchased it, try the following suggestions. ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line. A telephone line described as a data line, fax machine line, modem line, or standard telephone line is usually an analog line. ● Check for pulse or tone dialing.
3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Control Panel > Hardware and Sound > Mouse. Using the TouchPad To move the pointer, slide your finger across the TouchPad surface in the direction you want the pointer to go.
Using the keyboard Using the keyboard light The keyboard light illuminates the computer keyboard in low-light conditions. 1. To open and turn on the keyboard light, press the keyboard light button. 2. To turn off the keyboard light, press the button again. Using hotkeys Hotkeys are combinations of the fn key (1) and either the esc key (2) or one of the function keys (3). The icons on the f3, f4, and f8 through f11 keys represent the hotkey functions.
To use a hotkey command on the computer keyboard, follow either of these steps: ● Briefly press the fn key, and then briefly press the second key of the hotkey command. – or – ● Press and hold down the fn key, briefly press the second key of the hotkey command, and then release both keys at the same time. Hotkey fn+esc fn+f3 Description esc Displays information about system hardware components and the system BIOS version number. Initiates Sleep, which stores your information in system memory.
Using HP QuickLook 3 QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlook to the hard drive of your computer. Then, when the computer is off, you can press the QuickLook button on the computer to view this information without waiting for the operating system to restart. Use QuickLook 3 to manage contact information, calendar events, e-mail information, and tasks without restarting your computer.
Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad. When the embedded numeric keypad is turned on, each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Enabling and disabling the embedded numeric keypad Press fn+num lk to enable the embedded numeric keypad. Press fn+num lk again to return the keys to their standard keyboard functions.
Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
4 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures.
Component Description (1) Webcam Records audio and video and captures still photographs. (2) Internal microphones (2) Record sound. NOTE: The internal microphones make use of dual array technology, which provides speech enhancement and suppresses surrounding noises. (3) Volume up button Increases speaker volume. (4) Volume down button Decreases speaker volume. (5) Volume mute button Mutes and restores speaker sound.
Multimedia software Your computer includes preinstalled multimedia software that allows you to play music, watch movies, and view pictures. The following sections provide details about preinstalled multimedia software and installing multimedia software from a disc. Accessing your preinstalled multimedia software To access your preinstalled multimedia software: ▲ Select Start > All Programs, and then open the multimedia program you want to use. NOTE: Some programs may be located in subfolders.
Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphones or an optional external microphone ● Download music from the Internet ● Create multimedia presentations using audio and images ● Transmit sound and images with instant messaging programs ● Stream radio programs (select models only) or receive FM radio signals ● Create or “burn” audio CDs using the optical d
– or – a. Right-click the Volume icon in the notification area, at the far right of the taskbar, and then click Open Volume Mixer. b. In the Speakers column, you can increase or decrease the volume by moving the Volume slider up or down. You can also mute the volume by clicking the Mute icon. If the Volume icon is not displayed in the notification area, follow these steps to add it: ● a. Right-click in the notification area, and then click Properties. b. Click the Notification Area tab. c.
To check the record functions of the computer, follow these steps: 1. Select Start > All Programs > Accessories > Sound Recorder. 2. Click Start Recording and speak into the microphone. Save the file to the desktop. 3. Open Windows Media Player and play back the sound. NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has an external monitor port and a DisplayPort that allow you to connect external monitors and projectors.
▲ To connect a digital display device, connect the device cable to the DisplayPort. NOTE: If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.
Optical drives (select models only) Identifying the installed optical drive ▲ Select Start > Computer. You will see a list of all the devices installed on your computer, including the optical drive. Playing a CD or DVD 1. Turn on the computer. 2. Press the release button (1) on the optical drive bezel to release the disc tray. 3. Pull out the tray (2). 4. Hold the disc by the edges and position the disc label-side up over the tray spindle.
Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally. You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive. CAUTION: The region settings on your DVD drive can be changed only 5 times. The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
● DVD players used in home systems usually do not support all DVD formats. Refer to the user guide that came with your DVD player for a list of supported formats. ● An MP3 file uses less space than other music file formats, and the process for creating an MP3 disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players or on computers with MP3 software installed. To burn a CD or DVD, follow these steps: 1.
Webcam NOTE: This section describes features that are common to most models. Some features may not be available on your computer. Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo, record a video, or make an audio recording. You can preview the photo, video recording, or audio recording, and save it on your computer hard drive.
● Gamma—Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights. A lower gamma setting makes grays look black, and makes dark colors even darker. ● Backlight Compensation—Compensates in cases where a subject with a large amount of background light would otherwise be obscured by blooming or silhouetting.
3. Insert a business card into the business card slot on the front of the computer (1), and slide the card to the left (2) to center it under the webcam. NOTE: If any text is obscured by the slot, rotate the card 180 degrees, with the text facing the webcam. 4. Slowly lower the display (1) until the webcam light (2) stops blinking and you hear a sound, which indicates that the webcam is now in focus. 5.
5 Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. Exiting Sleep is faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.
NOTE: If you have set a password to be required when the computer exits Sleep, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 1080 minutes (18 hours) of inactivity when running on both battery power and external power, or when the battery reaches a critical battery level. Power settings and timeouts can be changed using Power Options in Windows Control Panel.
Viewing the current power plan ▲ Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. – or – Select Start > Control Panel > System and Maintenance > Power Options. Selecting a different power plan ▲ Click the battery meter icon in the notification area, and then select a power plan from the list. – or – Select Start > Control Panel > System and Maintenance > Power Options, and then select a power plan from the list. Customizing power plans 1.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ● Approved AC adapter ● Optional docking device Connect the computer to external AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are onboard aircraft.
3. Plug the other end of the power cord into an AC outlet (3). Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power. If the computer contains a charged battery and is running on external AC power supplied through the AC adapter, the computer switches to battery power if the AC adapter is disconnected from the computer.
To access battery information: ▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Using Battery Check Help and Support provides information on the status of the battery installed in the computer. To run Battery Check: 1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to function properly. 2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3.
2. Insert the battery into the battery bay (1) until it is seated. The battery release latches (2) automatically lock the battery into place. To remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the left battery release latch (1) until it locks into place. 3. Slide the right battery release latch (2) to release the battery. 4. Remove the battery (3).
The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off. Charging may take longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room temperature.
Identifying low battery levels When a battery that is the sole power source for the computer reaches a low battery level, the battery light blinks. If a low battery level is not resolved, the computer enters a critical battery level, and the battery light blinks rapidly. The computer takes the following actions for a critical battery level: 60 ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.
Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking device ● Optional power adapter Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation. 2.
To fully charge the battery: 1. Insert the battery into the computer. 2. Connect the computer to an AC adapter, optional power adapter, or optional docking device, and then plug the adapter or device into external power. The battery light on the computer turns on. 3. Leave the computer plugged into external power until the battery is fully charged. The battery light on the computer turns off. Step 2: Disable Hibernation and Sleep 1.
To discharge a battery: 1. Unplug the computer from its external power source, but do not turn off the computer. 2. Run the computer on battery power until the battery is discharged. The battery light begins to blink when the battery has discharged to a low battery level. When the battery is discharged, the battery light turns off and the computer shuts down.
Step 4: Fully recharge the battery To recharge the battery: 1. Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off. 2. If the computer is off, turn it on when the battery is fully charged and the battery light has turned off.
Storing a battery CAUTION: To prevent damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately. To prolong the charge of a stored battery, place it in a cool, dry place. NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the battery before returning it to storage.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when it is connected to the AC adapter and external power. ● The display does not turn on when the computer is connected to the AC adapter and external power. ● The power lights are off when the computer is connected to the AC adapter and external power. To test the AC adapter: 1. Remove the battery from the computer. 2.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, and then press the power button. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery.
6 Drives Identifying installed drives To view the drives installed on the computer, select Start > Computer. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing applications, running utilities, or changing Windows settings. Refer to Help and Support for more information. Handling drives Drives are fragile computer components that must be handled with care.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive. Do not touch the connector pins on a removable drive or on the computer.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
Using HP 3D DriveGuard software The HP 3D DriveGuard software enables you to perform the following tasks: ● Enable and disable HP 3D DriveGuard. NOTE: Permission to enable or disable HP 3D DriveGuard is dependent on certain user privileges. Members of an Administrator group can change privileges for non-Administrator users. ● Determine whether a drive in the system is supported. To open the software and change settings, follow these steps: 1.
Using RAID (select models only) RAID (Redundant Array of Independent Disks) is a solution to recover data in the event of drive failure. Your computer includes a simple RAID solution that protects data on a Serial ATA (SATA) disk drive in case of drive failure or virus attacks. HP's RAID solution also benefits computer users who frequently work with large files and want to improve storage performance of their computer. For additional information about RAID, refer to the RAID user guide in Help and Support.
Replacing a hard drive Your computer is equipped with either a 1.8-inch hard drive or a 2.5-inch hard drive, or your computer may have 2 hard drives (1.8-inch and 2.5-inch). The replacement procedures vary, depending on the type of hard drive(s) installed on the computer. CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation.
10. Lift the right side of the hard drive shield (2), and then slide it away from the computer (3). 11. Lift the right side of the hard drive (1), and then remove it from the hard drive bay (2).
12. Remove the rubber shield from the hard drive. 13. Remove the hard drive connector from the hard drive.
To install a 1.8-inch hard drive: 1. Replace the hard drive connector. 2. Replace the rubber shield. NOTE: When replacing the rubber shield, be sure to position it with the feet facing downward. 3. Insert the hard drive into the hard drive bay (1).
78 4. Press down on the hard drive connector (2). 5. Insert the hard drive shield (1) at an angle, and then rotate it downward (2). 6. Replace the 2 hard drive shield screws (3). 7. Align the tabs (1) on the hard drive cover with the notches on the computer. 8. Lower the cover (2), and then press down on the cover to snap it into place.
9. Tighten the 3 hard drive cover screws (3). 10. Reinstall the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Turn on the computer. Replacing a 2.5-inch hard drive To replace a 2.5-inch hard drive: 1. Save your work. 2. Shut down the computer and close the display. 3. Disconnect all external hardware devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5.
80 8. Using your finger or a screwdriver, lift the edge of the memory module compartment cover (2) to release it, and then lift it away from the computer (3). 9. Remove the 6 hard drive carrier screws.
10. Gently slide the hard drive carrier out of the hard drive bay. 11. Remove the hard drive from the hard drive carrier: a. Disconnect the ZIFF connector (1) and the ribbon cable (2). b. Remove the 2 screws on top of the hard drive carrier (1).
c. Remove the 2 screws on each side of the hard drive carrier (2). d. Lift the rear edge of the hard drive (1) and slide it out of the hard drive carrier (2). NOTE: This action also disconnects the hard drive from the USB board.
To install a 2.5-inch hard drive: 1. Insert the hard drive into the hard drive carrier: a. Insert the hard drive (1) at an angle into the hard drive carrier to reconnect the USB board, and push down to seat the hard drive (2). b. Replace the 2 screws on each side of the hard drive carrier (1). c. Replace the 2 screws on top of the hard drive carrier (2).
d. 2. 84 Reconnect the ZIFF connector (1) and the ribbon cable (2). Insert the hard drive carrier into the hard drive bay until it is firmly seated.
3. Replace the 6 hard drive carrier screws. 4. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 5. Lower the cover (2), and then press down on the cover to snap it into place. 6. Tighten the 3 memory module compartment cover screws (3). 7. Replace the battery. 8. Turn the computer right-side up, and then reconnect external power and external devices. 9. Turn on the computer.
7 External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.
Removing a USB device CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove a USB device. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To remove a USB device: 1. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware icon, click the Show Hidden Icons icon (< or <<) in the notification area. 2.
Using a 1394 device IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection. Some 1394 devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. The 1394 port also supports IEEE 1394a devices.
3. Click Stop, and then click OK. 4. Remove the device. Using the docking connector The docking connector connects the computer to an optional docking device, so that additional ports and connectors can be used with the computer.
Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. NOTE: HP external USB optical drives should be connected to the powered USB port on the left side of the computer. USB drives include the following types: ● 1.
Using an optional external optical drive An external optical drive connects to a USB port on the computer and enables you to use optical discs (CDs and DVDs). The computer provides one powered USB port on the left side of the computer. This port provides power to an external optical drive when used with a powered USB cable. An external optical drive connected to the other USB port on the computer must be connected to AC power.
When the disc tray opens 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case.
8 External media cards Using SD Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The SD Card Reader supports the following formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card Inserting a digital card CAUTION: To avoid damaging the digital card or the computer, do not insert any type of adapter into the SD Card Reader.
To remove a digital card: 1. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. 2. Stop the digital card: a. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware icon, click the Show Hidden Icons icon (< or <<) in the notification area. 3. b. Click the name of the digital card in the list. c.
CAUTION: To prevent damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. The ExpressCard slot may contain a protective insert. To remove the insert: 1. Press in on the insert (1) to unlock it. 2. Pull the insert out of the slot (2). To insert an ExpressCard: 1. Hold the card label-side up, with the connectors facing the computer. 2.
To remove an ExpressCard: 1. Save your information and close all programs associated with the ExpressCard. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. 2. Stop the ExpressCard: a. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware icon, click the Show Hidden Icons icon (< or <<) in the notification area. 3. b. Click the name of the ExpressCard in the list. c.
Inserting a smart card To insert a smart card: 1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. 2. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card To remove a smart card: ▲ 98 Grasp the edge of the smart card, and pull it out of the smart card reader.
9 Memory modules The computer has two memory module compartments. The primary memory module compartment is located under the keyboard. The expansion memory module compartment is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
Adding or replacing a memory module in the expansion memory module slot To add or replace a memory module in the expansion memory module slot, follow these steps: 1. Save your work. 2. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 3. Disconnect all external devices connected to the computer. 4.
b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. 10. Insert a memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module, and do not bend the memory module. a. Align the notched edge (1) of the memory module with the tab in the memory module slot. b.
11. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 12. Lower the cover (2), and then press down on the cover to snap it into place. 13. Tighten the 3 memory module compartment cover screws (3). 14. Replace the battery. 15. Turn the computer right-side up, and then reconnect external power and external devices. 16. Turn on the computer.
Upgrading a memory module in the primary memory module slot To upgrade a memory module in the primary memory module slot, follow these steps: 1. Save your work. 2. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5.
10. Loosen the 4 keyboard access screws (2). 11. Turn the computer right-side up, and open it. 12. Carefully lift the switch cover away from the keyboard.
13. Carefully lift the top edge of the keyboard (1), and pull the keyboard up (2). NOTE: If the left side of the keyboard releases before the right side, pull the keyboard slightly to the left to release the right side. 14. Carefully lift the large cable connector (1), and then pull the cable away (2) to release it. 15. Carefully lift the small cable connector (3), and then pull the cable away (4) to release it. 16. Tilt the keyboard over until it rests on the palm rest of the computer. 17.
18. Remove the memory module compartment cover (2). 19. Remove the memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module, and do not bend the memory module. a. Align the notched edge (1) of the memory module with the tab in the memory module slot. b. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. c.
23. Reinsert the large cable (1) into the cable connector, and then push the cable connector down until it snaps into place (2). 24. Reinsert the small cable (3) into the cable connector, and then push the cable connector down until it snaps into place (4). 25. Align the notched edges of the keyboard with the tabs in the keyboard slot (1), and then tilt the keyboard back into the keyboard slot (2).
26. Align the switch cover, and then press down on the switch cover locations, making sure that the switch cover hooks snap into place. NOTE: If there are bumps or raised areas on the switch cover, remove the switch cover and repeat this step. 27. Close the display. 28. Turn the computer upside down on a flat surface. 29. Tighten the 4 keyboard access screws (1). 30. Replace the 3 switch cover screws (2). 31. Align the tabs (1) on the hard drive cover with the notches on the computer. 32.
33. Tighten the 3 hard drive cover screws (3). 34. Replace the battery. 35. Turn the computer right-side up, and then reconnect external power and external devices. 36. Turn on the computer.
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: In some countries or regions, the computer supports CompuTrace, which is an online securitybased tracking and recovery service. If the computer is stolen, CompuTrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use CompuTrace.
Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits Hibernation. This password requires the optional embedded security chip to support this security feature.
Managing a BIOS administrator password A BIOS administrator password is set, changed, and deleted in Computer Setup. To set this password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and then press enter. 4.
5. When prompted for the new password, leave the field empty, and then press enter. 6. Read the warning. To continue, select YES. 7. When prompted to type your new password again, leave the field empty, and then press enter. 8. To save your changes and exit Computer Setup, click Save, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Password, and then press enter. 4. Use a pointing device to click the hard drive you want to protect.
Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Password, and then press enter. 4. Use a pointing device to select an internal hard drive.
Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Password, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3.
To view this general system information in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > System Information, and then press enter. NOTE: To prevent unauthorized access to this information, you must create a BIOS administrator password in Computer Setup.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer. To access your software, select Start > All Programs > McAfee > Managing Services > Total Protection.
Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools software Help.
Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key. NOTE: Your computer may look different from the illustration. The location of the security cable slot varies by computer model.
11 Software updates Updating software Updated versions of the software provided with your computer are available either through the HP Update utility or on the HP Web site. The HP Update utility automatically checks for updates from HP. The utility runs at a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
5. Press enter. 6. Follow the on-screen instructions. Updating the BIOS To update the BIOS, first determine what BIOS version you currently have, and then download and install the new BIOS. Determining the BIOS version BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. To use Computer Setup for displaying BIOS information, follow these steps: 1.
Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. 5. Complete the installation by following the instructions on the screen. NOTE: After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive.
To download SoftPaqs: 1. Select Start > All Programs > HP > HP SoftPaq Download Manager. 2. When the SoftPaq Download Manager opens for the first time, a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models. Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to Step 3. a. Select your operating system and language filters in the Configuration Options window.
12 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3.
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
13 Management Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment.
Managing and updating software HP provides several tools for managing and updating software on client computers: ● HP Client Manager for Altiris (select models only) NOTE: To download HP Client Manager for Altiris or to obtain more information about HP Client Manager for Altiris, see the HP Web site at http://www.hp.com.
● ● Help desk and problem resolution ◦ Management of help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery Software and operations management ◦ Ongoing client management ◦ HP system software deployment ◦ Application self-healing (the ability to identify and repair certain application problems) Altiris Solutions software provides easy-to-use software distribution capabilities.
HP CCM (Client Configuration Manager) (select models only) HP CCM (Client Configuration Manager) automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.
HP SSM (System Software Manager) HP SSM (System Software Manager) lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site and on the Support Software CD.
Using Intel Active Management Technology (select models only) Intel® Active Management Technology (iAMT) allows discovery, repair, and protection of networked computing assets. With iAMT, computers can be managed whether they are on or off. The iAMT solution is available on computers with Intel Centrino® with vPro mobile technology.
iAMT Configuration Select To do this Host Name Assign a host name to the computer. TCP/IP Disable/enable network interface or DHCP (assigns an IP address if DHCP has been disabled) or change the domain name. Provision Model Assign Enterprise or Small Business iAMT model. Setup and Configuration Set options to control remote configuration of AMT. Un-Provision Reset the AMT configuration to factory defaults.
14 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click Exit, and then follow the onscreen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click Save, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, memory size, system ROM, video revision, keyboard controller version, and wireless identification numbers. Set System Date and Time System Diagnostics Change date and time.
Select To do this Setup BIOS Administrator Password Set up a BIOS administrator password. User Management (requires a BIOS administrator password) ● Create a new BIOS user account. ● View a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria. HP SpareKey Enable/disable HP SpareKey (enabled by default). Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default).
Select To do this Boot Options ● Set a Startup Menu delay (in seconds). ● Set the MultiBoot Express Popup Delay (in seconds). ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default). ● Enable/disable SD Card boot (enabled by default). ● Enable/disable floppy boot (enabled by default). ● Enable/disable PXE Internal NIC boot (enabled by default).
Select To do this NOTE: Availability of the options above varies by computer model. ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable preboot authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb: Write Protect. ● Enable/disable Multi Core CPU (select models only; enabled by default). ● Enable/disable Intel HT Technology (enabled by default). ● Enable/disable Wake on USB.
Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable the embedded WLAN device (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded Bluetooth® device radio (enabled by default). ● Enable/disable the Network Interface Controller (LAN) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this Port Options (all are enabled by default) NOTE: All port options are enabled by default. ● Enable/disable the flash media reader. ● Enable/disable the USB port. CAUTION: Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator. ● Enable/disable the 1394 port. ● Enable/disable the ExpressCard slot. ● Enable/disable the Smart Card slot. ● Enable/disable the eSATA port.
15 Backing up and recovering To protect your information, use the Backup and Restore Center to back up individual files and folders, back up your entire hard drive (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You can back up your information to an optional external hard drive, a network drive, or discs.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use the Backup and Restore Center to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11, follow these steps: 1. If possible, back up all personal files. 2.
Index Symbols/Numerics 1394 cable, connecting 88 1394 devices connecting 88 removing 88 1394 port 8, 88 A AC adapter 13 AC adapter, connecting 55 administrator password 112 airport security devices 69 Altiris Deployment Solutions 139 ambient light sensor 12 applications key, Windows 6 audio devices, connecting external 42 audio functions, checking 42 audio-in (microphone) jack 8, 39 audio-out (headphone) jack 8, 39 Automatic DriveLock password entering 120 removing 121 B backing up files 155 Backup and Res
front 6 left-side 8 rear 7 right-side 8 top 1 computer information 130 Computer Setup BIOS administrator password 113 device security 122 DriveLock password 116 enabling bootable devices 135 File menu 148 navigating and selecting 146 restoring factory settings 147 Security menu 148 setting boot order 137 setting MultiBoot Express prompt 138 System Configuration menu 149 Computer Setup utility 139 configuring ExpressCards 95 connecting to a LAN 27 connecting to a WLAN 19 connection, external power 55 connect
J jacks audio-in (microphone) 8, 39 audio-out (headphone) 8, 39 RJ-11 (modem) 9 RJ-45 (network) 7 Java Card defined 97 inserting 98 removing 98 K keyboard hotkeys 33 keyboard light and button keyboard screws removing 103 replacing 109 keypad, embedded enabling and disabling switching key functions using 36 keypad, external num lock 36 using 36 keys esc 6 fn 6 function 6 keypad 6 Windows applications Windows logo 6 12, 33 36 36 6 L labels Bluetooth 14 Microsoft Certificate of Authenticity 13 regulatory 1
power connecting 55 conserving 64 power button 5 power connector 9 power cord 13 power light 3, 7 Power Monitor Circuit 152 power plans 53 Product Key 13 product name and number, computer 13 projector, connecting 44 public WLAN connection 19 PXE server 135 Q QuickLook button 5 QuickLook light 3 QuickWeb button 5 QuickWeb light 3 R RAID (Redundant Array of Independent Disks) devices 150 readable media 52 recovery partition 157 region codes, DVD 47 regulatory information regulatory label 13 wireless certifica
using a modem 27 V vents 8, 10 video, recording 12 volume down button 5, 39 volume mute button 5, 39 volume mute light 3 volume up button 5, 39 volume, adjusting 41 W Web sites HP System Software Manager 143 Intel Pro technology for AMT 144 webcam 12, 39, 49 webcam light 12 webcam properties, adjusting 49 Windows applications key 6 Windows logo key 6 Windows Vista operating system DVD 157 wired connections 27 Wireless Assistant software 16 wireless button 5, 16 wireless certification label 14 wireless con
