OMEN by HP Laptop PC Models 17-w001 through 17-w099 and Models 17-w201 through 17w299 Maintenance and Service Guide
© Copyright 2016 HP Development Company, L.P. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Processor information IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle.
vi Processor information
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
viii Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 7 Right side ...............................................................................................................................................................
Battery ............................................................................................................................................... 34 Optical drive ....................................................................................................................................... 35 6 Removal and replacement procedures for authorized service provider parts .................................................... 37 Component replacement procedures ........................................
Changing the computer boot order ................................................................................ 82 Removing the HP Recovery partition (select products only) ......................................... 83 10 Specifications ............................................................................................................................................ 84 Computer specifications ..........................................................................................................
xii
1 Product description OMEN by HP Laptop PC Intel 6th generation processors Intel 7th generation processors Category Description NV 960M NV 965M NV N17P-GO NV N17P-G1 Product Name OMEN by HP Laptop PC √ √ √ √ Processors Intel® CoreTM i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W √ √ Intel Core i5-6300HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W √ √ Intel Core i7-7700HQ (2.8 GHz, turbo up to 3.
OMEN by HP Laptop PC Category Description Intel 6th generation processors Intel 7th generation processors NV 960M NV N17P-GO NV 965M NVIDIA N17P-G0 (GeForce GTX 1050) with up to 2048 MB of dedicated video memory (128 M x 32 GDDR5 x 4 PCs) Panel NV N17P-G1 √ Supports HD Decode, DX12, and HDMI; Optimus; dynamic switching; and GPU Performance Scaling (GPS) √ √ √ √ 43.94 cm (17.
OMEN by HP Laptop PC Category Intel 6th generation processors Intel 7th generation processors NV 960M NV 965M NV N17P-GO NV N17P-G1 √ √ √ √ 1 TB + 128 GB value solid-state drive (SSD) √ √ √ √ 2 TB + 128 GB value SSD √ √ √ √ 4 TB: 2 TB (5400) (for use with Intel Core i7–6700HQ processor GeForce GTX 960M switchable discrete graphics, 4 G memory only) √ 1 TB + 256 GB PCI expansion (PCIe) SSD √ Description ● 2 TB (5400) 7.0 mm Supports all 7 mm/9.5 mm, SATA 2.
OMEN by HP Laptop PC Category Description Intel 6th generation processors Intel 7th generation processors NV 960M NV 965M NV N17P-GO NV N17P-G1 √ √ HP Wide Vision HD: HD camera Indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV ● Camera with rubber for nontouch products ● 720p by 30 frames per second Intel RealSense 3D camera indicator LED, USB 3.
OMEN by HP Laptop PC Category Description Intel 6th generation processors Intel 7th generation processors NV 960M NV 965M NV N17P-GO NV N17P-G1 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Clickpad with image sensor Multitouch gestures enabled Supports Modern Trackpad Gestures Taps enabled as default Power requirements Batteries: 6-cell cylindrical battery – 62 Whr (5600 mAh) Supports battery fast charge (90 minutes to 90% charged) AC Adapters: 120W adapter with 1 M length power cord 150
OMEN by HP Laptop PC Category Description Battery 6 Chapter 1 Product description Intel 6th generation processors Intel 7th generation processors NV 960M NV N17P-GO NV 965M NV N17P-G1
2 External component identification Right side Component (1) Description Drive light (select products only) ● Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). (2) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. (3) USB 3.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Internal microphones Record sound. (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, or record still images. Some products also provide HD (high–definition) or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: ▲ (4) WLAN antennas* Type camera in the taskbar search box, and then select Camera.
Component Description (1) Internal microphones Record sound. (2) Camera Allows you to video chat, record video, or record still images. Some products also provide HD (high–definition) or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: 1. Type camera in the taskbar search box, and then select Camera. 2. Type Intel RealSense in the taskbar search box to explore additional features, demos, and apps. When the light is on, the camera is in use.
Top TouchPad Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or – Right-click the Start button, and then select Power Options. (2) Speakers Produce sound.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific system functions when pressed in combination with the esc key or the spacebar. (3) Windows® key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
Icon Description Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature.
Bottom Component (1) Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 16 (2) Battery bay Holds the battery. (3) Battery release latch Releases the battery.
Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
Component 18 (1) Model name (select products only) (2) Product number (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 17 for details.
20 Item Component (1) Display (spared at the component level; see Display assembly subcomponents on page 24) Chapter 3 Illustrated parts catalog Spare part number
Item Component (2) Top cover with keyboard and TouchPad in Onyx Black, with Carbon Fiber pattern (full-size standard 3-coat paint islandstyle backlit with numeric keypad) (3) (4) Spare part number For use in the United States 862972-001 For use in India (for products with Intel 7th generation processors only) 862972-002 For use in the United Kingdom 862972-031 For use in Germany 862972-041 For use in France 862972-051 For use in Italy 862972-061 For use in Latin America (for products with
Item Component Spare part number (5) Left speaker, part of the speaker kit, which includes left and right speakers 857474-001 (6) TouchPad board 862959-001 (7) Touchpad board cable 857455-001 (8) Fan 857463-001 (9) Heat sink for discrete memory (10) For products with Intel 6th generation processors 857895-001 For products with Intel 7th generation processors 915470-001 M.
Item Component Spare part number (17) Heat sink for CPU and graphics 725625-001 (18) Memory (19) 4 GB SODIMM 2400 MHz 1.2 v DDR4 shared 862397-850 8 GB SODIMM 2400 MHz 1.2 v DDR4 shared 862398-850 2 GB SODIMM 2400 MHz 1.2 v DDR4 shared 864271-850 Battery: 6 cell 62 WH 2.8 Ah LI (20) (21) 849911-850 Optical drive, SATA 9.
Display assembly subcomponents Item Component (1) Display bezel For products with 3D camera and Intel 6th generation processors only 857451-001 For products with HD camera 857450-001 (2) Microphone board (for 3D camera only) 857471-001 (3) Camera (4) (5) 24 Spare part number 3D camera (for products with Intel 6th generation processors only) 781624-005 HD camera 846006-003 43.94 cm (17.
Item Component Spare part number (6) HD camera frame 857475-001 (7) Hinge caps 862955-001 (8) Display cable For products with non-touch FHD screen and HD camera 857456-001 For products with non-touch FHD screen, 3D camera, and Intel 6th generation processors 857458-001 For products with non-touch UHD screen and HD camera 857459-001 For products with non-touch UHD screen, 3D camera, and Intel 6th generation processors 857461-001 (9) Dual antennas 857443-001 (10) Back cover in Shadow Mes
Item Component (1) Hard drive Spare part number 1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 2 TB 5400 RPM SATA RAW 7.0 mm 912487-855 (2) Hard drive back connector and hard drive cable 857462-001 (3) Hard drive bracket 911227-001 (4) Optical drive, SATA, 9.
Component Spare part number For use in China (for products with Intel 7th generation processors only) 286497-008 Screw kit 857473-001 Miscellaneous parts 27
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Battery Description Spare part number Battery 6 cell 62 WH 2.8 Ah LI 849911-850 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer.
Optical drive Description Spare part number Optical drive ● DVD+/-RW Double-Layer SuperMulti 756564-038 ● Blu-ray Disc R/RW with SuperMulti 729050-011 Optical drive bezel 862962-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the optical drive, follow these steps: 1. Turn off the computer.
b. Press the release tab (1) and remove the bezel from the tab side (2). c. Remove the bezel (3) from the optical drive. Reverse this procedure to install the optical drive.
6 Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 17 for details.
2. Remove the seven M2.0x6 screws (1) in the battery bay and on the bottom. 3. Lift the base enclosure (2) to remove it. Reverse the removal procedures to install the base enclosure.
Hard drive Description Spare part number Hard drive ● 1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005 ● 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 ● 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 Hard drive connector and cable 857462-001 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Lift the hard drive (2) up, and then slide the drive (3) forward to remove it from the computer. 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the hard drive cable connector (1) from the hard drive. b. Slide the two hard drive brackets (2) off the hard drive. To remove the second hard drive, follow these steps: 40 1. Open the zero insertion force (ZIF) connector to release the hard drive cable (1) from the system board. 2.
3. Release the hard drive from the notch (3), and then slide the drive (4) forward to remove it from the computer. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the hard drive cable connector (1) from the hard drive. b. Slide the two hard drive brackets (2) off the hard drive. Reverse this procedure to reassemble and install the hard drive.
SSD (M.2) Description Spare part number M.2 SATA SSD, PCIe NVMe TLC ● 128 GB 2280 M2 SATA-3 Value PA 827560-026 ● 256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847109-002 ● 512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847110-004 Before removing the SSD, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Memory module Description Spare part number Memory 2 GB SODIMM 2400 MHz 1.2 v DDR4 shared 864271-850 4 GB SODIMM 2400 MHz 1.2 v DDR4 shared 862397-850 8 GB SODIMM 2400 MHz 1.2 v DDR4 shared 862398-850 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to http:\\www.hp.com.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Right speaker NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit (includes right and left speakers) 857474-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the speaker, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
4. Lift the right speaker (4) to remove it. Reverse this procedure to install the right speaker.
USB board Description Spare part number USB board 857470-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4.
Fan Description Spare part number Fan (includes cable) 857463-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the fan. Heat sink for discrete graphics memory Description Spare part number Heat sink for discrete graphics memory (for products with Intel 6th generation processors only) 857895-001 Heat sink for discrete graphics memory (for products with Intel 7th generation processors only) 915470-001 Before removing the heat sink for discrete graphics memory, follow these steps: 1. Turn off the computer.
2. The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them.
Left speaker Description Spare part number Speaker Kit (includes left and right speakers) 857474-001 Before removing the speaker, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
3. Remove speaker (3) from the computer. Reverse this procedure to install the left speaker.
heat sink for CPU and graphics Description Spare part number heat sink for CPU and graphics 725625-001 Before removing the heat sink for CPU and graphics, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
2. Remove the heat sink (2). Reverse this procedure to install the heat sink for CPU and graphics.
System board Description Spare part number System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601 Windows 10 operating systems For products with Intel 6th generation processors ● NVIDIA N16P-GX (GeForce GTX 960M), 2 GB i7-6700HQ 857388-xxx ● NVIDIA N16P-GX (GeForce GTX 960M), 4 GB i7-6700HQ 857389-xxx ● NVIDIA N16P-GX (GeForce GTX 960M), 2 GB i5-6300HQ 857390-601 ● NVIDIA N16P-GX (GeForce GTX 960M), 4 GB i5-6300HQ 857391-601 For prod
h. USB board (see USB board on page 49) i. Fan (see Fan on page 50) j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 51) k.
2. Lift the USB board ribbon cable (1) to release it from the adhesive securing it to the computer. 3. Remove the Phillips M2.0 x 4.0 screw (2) securing the system board to the computer. 4. Lift the system board (3), and then remove it (4). Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 861876-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4.
2. Use a thin tool (1) to release the battery from the battery holder, and then remove the battery (2). Reverse this procedure to install the RTC battery.
Power in connector Description Spare part number Power in connector 858021-001 Before removing the power in connector, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
2. Remove the connector (2). Reverse this procedure to install the power in connector.
TouchPad board Description Spare part number TouchPad board 862959-001 TouchPad cable 857455-001 Before removing the TouchPad board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 3.
4. Remove the three Phillips M2.0 x 2.5 screws (4) that secure the TouchPad board, and then remove the TouchPad board (5) from the computer. Reverse this procedure to install the TouchPad board.
Display assembly Description Spare part number Antenna, dual 857443-001 Back cover in Shadow Mesh, includes dual antenna 862968-001 Camera ● 3D camera (for products with Intel 6th generation processors only) 781624-005 ● HD camera (for all products) 846006-003 Display bezel ● For products with 3D camera 857451-001 ● For products with HD camera 857450-001 Display cable ● For products with non-touch FHD screen and HD camera 857456-001 ● For products with non-touch FHD screen, 3D camera,
e. SSD (see SSD (M.2) on page 42) f. Disconnect the WLAN cable (see WLAN module on page 45) g. Right speaker (see Right speaker on page 47) h. USB board (see USB board on page 49) i. Fan (see Fan on page 50) j. Heat sink for discrete graphics memory (see Heat sink for discrete graphics memory on page 51) k. Left speaker (see Left speaker on page 53) l. System board (see System board on page 57) Remove the display assembly: 1.
b. 3. 68 Remove the display bezel (4). If it is necessary to replace the raw display panel, remove the four Phillips M2.0 x 3 screws (1) that secure the display panel to the display enclosure, and then lift the panel (2) to remove it.
4. Remove the tape (1) covering the display panel connector, disconnect the connector (2) from the display panel, and then remove the panel (3). 5. If it is necessary to replace the hinge brackets, remove the Phillips M2.0 x 3 screw (1) from the top and two Phillips M2.0 x 3 screws (1) from the bottom of each hinge bracket, remove the three Phillips M2.5 x 3 screws (2) from each hinge, and then remove the hinge brackets (3). 6.
7. a. Lift up the camera module and cable (1). b. Lift the tape (2) covering the from the module, and remove the cable (3). c. Remove the camera module (3). d. For HD cameras only, lift the frame (5) to remove it from the display enclosure. If it is necessary to replace the microphone module : CAUTION: Handle the module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. a. 70 Release the module clips (1) from the module, and detach the cable (2).
b. 8. Detach the camera or microphone module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided adhesive.) If it is necessary to replace the WLAN antennas: a. Release the WLAN antenna cable from the routing path (1) of the display enclosure. b. Carefully peel back the metallic tape (2) to release the wireless antenna transceivers from the display enclosure.
c. 9. Remove the WLAN antenna cable (3) from the display enclosure. If it is necessary to replace the display cable: a. Release the cable from the routing path (1) along the display enclosure. b. Remove the cable (2). IMPORTANT: Use care when handling and installing the new antennas. Accidental bending of the antenna elements will detune the antenna and degrade the computer’s performance.
Reverse this procedure to install the display assembly.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 79. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 78.
10 Specifications Computer specifications Metric U.S. Width 41.68 cm 16.41 in Depth 27.95 cm 11.0 in Dimensions Height (front to back) ● Touch 3.09 cm 1.22 in ● Non-touch 2.99 cm 1.18 in 3.08 kg (depending on configuration) 6.78 lbs (depending on configuration) 2.85 kg (depending on configuration) 6.28 lbs (depending on configuration) Weight ● Touch ● Non-touch Input power Operating voltage and current 19.5 V dc @ 7.70 A – 150 W 19 V dc @ 6.
43.94 cm (17.3 in) display specifications Metric U.S. Diagonal size 43.94 cm 17.3 in Thickness 4.2 mm 0.165 in Brightness 300 nits (cd/m2) Dimensions Resolution ● Touch 1920x1080 ● Non-touch 3840x2160 Backlight WLED Surface treatment AntiGlare Companion standard ● Touch eDP ● Non-touch eDP+PSR Viewing angle SVA Hard drive specifications 1 TB* 2 TB* Height 9.5 mm 9.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region 88 Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery 7 AC adapter, spare part number 26 action keys 14 identifying 14 airplane mode key 15 antenna, spare part number 66 antennas removal 71, 72 antennas, spare part number 25 audio, product description 3 audio-out (headphone)/audio-in (microphone) jack, identifying 8 B back cover, spare part number 25, 66 backups 78 base enclosure removal 37 spare part numbers 23, 37 battery removal 34 spare part number 23, 34 battery cover, identifying 16 battery release latch 16 BIOS determining
HP Recovery media creating 78 recovery 81 HP Recovery partition recovery 81 removing 83 I integrated numeric keypad, identifying 14 internal microphones, identifying 10 9, J jacks audio-out (headphone)/audio-in (microphone) 8 network 7 RJ-45 (network) 7 N network jack, identifying K keyboard product description 4 spare part numbers 21 keys action 14 airplane mode 15 esc 14 fn 14 Windows 14 L labels Bluetooth 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 latch, battery re
HP Recovery Manager 80 media 81 starting 81 supported discs 79 system 80 USB flash drive 81 using HP Recovery media 79 recovery media creating 78 creating using HP Recovery Manager 79 recovery partition removing 83 regulatory information regulatory label 18 wireless certification labels 18 removal/replacement procedures 33, 37 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 RTC battery removal 60 spare part number 22, 60 S screw kit spare part numbers 27 security cable slot,
