User Guide

ManualsBrandsHP ManualsDesktopsHP Smart Tank Plus 655 Wireless All-in-One

User Guide

HP Smart Tank Plus 650 series

Summary of content (195 pages)

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User Guide HP Smart Tank Plus 650 series
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HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE. ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY.
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Table of contents 1 Get started .................................................................................................................................................... 1 Printer parts ........................................................................................................................................................... 2 Get to know the ink tank system ...........................................................................................................................
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Copy and scan .............................................................................................................................................. 39 Copy documents .................................................................................................................................................. 40 Load original ........................................................................................................................................................
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Use advanced printer management tools (for networked printers) ................................................................ 120 Tips for setting up and using a networked printer ........................................................................................... 122 8 Solve a problem ......................................................................................................................................... 123 Get help with HP online troubleshooting ..................................
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vi ENWW
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1 ENWW Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Change the default paper settings detected by printer ● Paper basics ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot ● Sleep mode ● Quiet Mode ● Auto-Off 1
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Printer parts 2 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Document feeder 7 Printhead access door 8 Front door 9 Ink tank 10 Ink tank cap 11 Output tray 12 Output tray extender (also referred to as the tray extender) 13 Control panel Chapter 1 Get started ENWW
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14 Printheads 15 Printhead latch 16 USB port 17 Power connection 18 19 ENWW Fax port (Line) Fax port (Ext) Printer parts 3
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Get to know the ink tank system Term Definition Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two printheads: a black ink printhead and a color ink printhead. CAUTION: Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is properly closed to avoid problems such as carriage jams.
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Control panel features Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. Label Name and Description 1 Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer. 2 Control panel display: Touch the screen to select menu options, or scroll through the menu items. 3 Wireless light: Indicates the status of the printer wireless connection.
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Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change the copy settings. Scan : Opens the Scan menu where you can select a destination for your scan. Fax : Displays a screen where you can send a fax, or change fax settings. Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions.
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To change settings for a function The Home screen of the control panel display shows the available functions for the printer. 1. From the control panel display, on the Home screen, touch the icon of the function that you want to change settings for. 2. After selecting a function, touch (Settings), scroll through the available settings, and then touch the setting you want to change. 3. Follow the prompts on the control panel display to change the settings.
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Change the default paper settings detected by printer The printer can automatically detect whether the input tray is loaded with paper and also detect whether the loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size detected by the printer. NOTE: When prompted during paper loading, change the paper settings on the printer control panel to match the paper you are using. To change the default paper settings from the embedded web server 8 1.
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Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
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printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
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Open the HP printer software (Windows) You can use the HP printer software to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide.
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Use the HP Smart app to print, scan, and troubleshoot HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. NOTE: The HP Smart app is supported on iOS, Android, Windows 10, OS X 10.11, and macOS 10.12 and later devices.
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Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. To change the Sleep mode settings from the Embedded Web Server (EWS) 1. Open the embedded web server (EWS).
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Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
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ENWW 4. Under Schedule Quiet Mode, specify the time to turn on Quiet Mode. 5. Click Apply.
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Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
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2 ENWW Print ● Load media ● Print documents ● Print photos ● Print envelopes ● Print using the HP Smart app ● Print using the maximum dpi ● Print using a Mac desktop or laptop ● Print with mobile devices ● Tips for print success ● View print job status and manage print jobs (Windows) ● Customize your printer (Windows) 17
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Load media NOTE: using. When prompted, change the paper settings on the printer control panel to match the paper you are To load paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print-side up, and slide the stack of paper down until it stops. If you are loading small-size paper (like photo paper), make sure the paper stack is aligned with the farright side of the tray.
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4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. ENWW Raise the input tray.
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2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. 20 a. For envelope with flap on the long edge, insert the envelope vertically with the flap on the left side and facing down. b. For envelope with the flap on the short edge, insert the envelope vertically with the flap on the top and facing down.
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ENWW 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5. Pull out the output tray and the tray extender.
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Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 18. To print a document (Windows) 1. From the File menu in your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
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Print photos Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 18. To print a photo on photo paper (Windows) 1. From the File menu in your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
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Print envelopes Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 18. NOTE: For details on how to format text for printing on envelopes, refer to the documentation of the application that you are using. To print an envelope (Windows) 1.
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Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your iOS, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. To begin using the HP Smart app to print 1. Load paper in the input tray. For more information, see Load media on page 18. 2. Open the HP Smart app on your device. 3. On the Home screen of HP Smart, make sure your printer is selected.
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Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For supported print resolutions, visit the printer support website at www.support.hp.com. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
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Print using a Mac desktop or laptop Instructions for HP AirPrint-compatible printers and Mac computers with OS X 10.11 and macOS 10.12 and later. Printer connected to network If your printer is already set up and connected to your wireless network, you can enable printing from a Mac desktop or laptop using the System Preferences menu. 1. Open System Preferences and select Printers and Scanners. 2. Click Add + to set up the printer on your Mac.
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Print with mobile devices Print from mobile devices You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print using the HP Smart app on page 25. To print from mobile devices 1. Make sure your printer and device are turned on and connected to the same wireless network.
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Tips for print success ● Paper loading tips ● Printer settings tips To print successfully, the HP printheads should be functioning properly, the ink tanks should be filled with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. For more information, see Tips for working with ink and printhead on page 107. Print settings do not apply to copying or scanning. Paper loading tips ● Load a stack of paper (not just one page).
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● ● To understand color or black and white settings: – Color: Uses black and color ink for full color prints. – Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints. – High Quality Grayscale: Uses black and color ink to produce a wider range of black and grey tones for high quality black and white prints. To understand print quality settings: The print quality is measured in print resolution dots per inch (dpi).
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View print job status and manage print jobs (Windows) To view, pause, or cancel your print jobs, open the HP printer software (available from the Start menu), click Print, Scan & Fax , and then click See What’s Printing.
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Customize your printer (Windows) To change the printer name, security settings, or other properties, open the HP printer software (available from the Start menu), click Print, Scan & Fax , and then click Customize Your Printer.
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3 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use the HP Connected website ● Remove Web Services 33
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What are Web Services? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. Once you have signed up for an account on HP Connected ( www.hpconnected.
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Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. Touch OK when you see Web Services have been set up successfully. ( Setup ).
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Print with HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To find the HP ePrint email address 1. On the printer control panel display, from the Home screen, touch 2. Touch Web Services. 3. Touch Display Email Address. ( Setup ).
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Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, and other free services. Go to the HP Connected website (might not be available in all countries/regions) for more information and specific terms and conditions: www.hpconnected.com .
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Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services. To remove Web Services using the embedded web server 38 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 120. 2. Click the Web Services tab. 3.
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4 ENWW Copy and scan ● Copy documents ● Load original ● Scan using the HP Smart app ● Scan using the HP printer software ● Scan from the printer control panel ● Scan using Webscan ● Tips for successful scanning and copying 39
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Copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. You can also use the HP Smart app to copy from your mobile device. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. To copy documents 1. Load paper in the input tray. For information about how to load paper, see Load media on page 18. 40 2.
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Load original To load an original on the scanner glass ENWW 1. Lift the scanner lid. 2. Load the original print-side down near the icon at the corner of the scanner glass. 3. Close the scanner lid.
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To load an original in the document feeder 42 1. Slide paper-width guides outwards. 2. Load original print-side up in the document feeder. 3. Slide paper-width guides inward until they stop at the edge of paper.
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Scan using the HP Smart app This section provides basic instructions for using the HP Smart app to scan from your iOS, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing.
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Scan from a Windows 10 device To scan a document or photo using the printer scanner 1. Load the original print-side down near the icon at the corner of the scanner glass on the printer. 2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 3. Select Scan, and then select Scanner. 4. Click or tap the Settings icon to modify the basic settings. Select Glass from the Source drop-down list. 5.
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To edit a previously scanned document or photo HP Smart provides editing tools, such as crop and rotate, which you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 2. Select Scan, and then select Import. 3. Select the document or photo that you want to adjust, and then click or tap Open. 4. Adjust boundaries if needed. Click or tap the Apply icon. 5.
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Scan using the HP printer software ● Scan from a computer ● Change scan settings (Windows) ● Create a new scan shortcut (Windows) Scan from a computer Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1.
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Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans. 1. Load the original print-side up into the document feeder, or load the original print side down near the icon at the corner of the scanner glass. 2.
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Scan from the printer control panel To scan an original from the printer control panel 48 1. Load the original print-side up into the document feeder, or load the original print side down near the icon at the corner of the scanner glass. 2. Touch Scan . 3. Touch a computer that you want to scan to. 4. Choose the type of scan you want. 5. Touch OK.
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Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
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Tips for successful scanning and copying Use the following tips to copy and scan successfully: 50 ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load the original print-side down near the icon at the corner of the scanner glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
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5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
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Send a fax You can send a fax in a variety of ways, depending on your situation or need. ● Send a standard fax ● Send a standard fax from the computer ● Send a fax from a phone ● Send a fax using monitor dialing ● Send a fax using printer memory ● Send a fax to multiple recipients ● Send a fax in Error Correction Mode Send a standard fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
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To send a standard fax from the computer (Windows) 1. Open the document on your computer that you want to fax. 2. On the File menu in your software application, click Print. 3. From the Name list, select the printer that has “fax” in the name. 4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button that opens the Properties dialog box.
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To send a fax using monitor dialing from the printer control panel 1. Load the original print-side up into the document feeder, or load the original print side down near the icon at the corner of the scanner glass. 2. From the printer control panel display, touch Fax . 3. Touch Send Now. 4. Touch Black or Color . 5. Touch Enter Fax Number or touch 6. Enter the fax number using the screen keypad that appears or select a phone book contact or previously dialed or received number. ( Phone Book ).
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6. Enter the fax number using the screen keypad that appears or select a phone book contact or previously dialed or received number. TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. 7. Touch Black . The printer sends the fax when the receiving fax machine is available. Send a fax to multiple recipients You can send a fax to multiple recipients by creating a group phone book contact made up of two or more individual recipients.
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56 3. Touch Preferences . 4. Scroll to Error Correction Mode and touch to turn the feature on or off.
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Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
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Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. To set backup fax from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Backup Fax Reception. 5. Touch the required setting. On The default setting.
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Forward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and white, regardless of how they were originally sent. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences .
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Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax numbers you can block varies by model.
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4. Touch Junk Fax Report. 5. Touch Print to begin printing. Receive faxes using HP Digital Fax You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves paper and ink. Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format). The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received.
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Set up phone book contacts You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Use advanced printer management tools (for networked printers) on page 120.
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Create and edit a group phone book contact You can store groups of fax numbers as group phone book contacts. To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Phone Book. 3. Touch Group Contacts. 4. Touch 5. Touch Name and then type the name of the group, and then touch Done . 6.
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Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.
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Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. ● Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. ● Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set the answer mode 1. From the printer control panel display, touch Fax .
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TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. If you do not have a distinctive ring service, use the default ring pattern, which is All Rings . NOTE: The printer cannot receive faxes when the main phone number is off the hook.
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● Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The default is On . ● No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine does not answer. The default is Off . ● Connection problem redial: If this option is turned on, the printer redials automatically if there has been a problem connecting with the receiving fax machine.
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Set the fax sound volume You can change the volume of fax sounds. To set the fax sound volume 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3. Touch Volume. 4. Touch to select Soft, Loud, or Off . You may also access this feature by touching 68 Chapter 5 Fax (the Fax Status icon) on the Home screen.
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Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: ● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) ● PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
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Fax on Voice over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). The following are indications you probably use a VoIP service. ● Dial a special access code along with the fax number. ● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
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View or print reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
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On (Fax Receive) Prints a fax confirmation report for every fax you receive successfully. On (Fax Send and Receive) Prints a fax confirmation report for every fax you send and receive successfully. To include an image of the fax on the report 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Confirmation . 4. Touch On (Fax Send) or On (Fax Receive) or On (Fax Send and Receive) . 5. Touch Confirmation with image. 6. Touch OK.
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Clear the fax log Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Tools. 3. Touch Clear Fax Logs. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1.
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Additional fax setup After completing all the steps in the Getting Started Guide, use the instructions in this section to complete your fax setup. Keep your Getting Started Guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) to quickly set up some important fax settings such as the answer mode and fax header information.
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2. ● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) ● PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● Distinctive ring service: A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns. ● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
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Other equipment or services sharing your fax line DSL PBX Distinctive ring service Voice calls Computer dialup modem Recommended fax setup Answering machine Voice mail service Case G: Fax line shared with computer modem (no voice calls received) on page 81 Case H: Shared voice/fax line with computer modem on page 84 Case I: Shared voice/fax line with answering machine on page 87 Case J: Shared voice/fax line with computer modem and answering machine on page 88 Case K: Shared voice/fax line with comput
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NOTE: You might need to connect the phone cord to your country/region adapter. 2. Turn on the Auto Answer setting. 3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 4. Run a fax test. When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
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3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
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1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port. You might need to connect the phone cord to your country/region adapter. To set up the printer with a distinctive ring service 1. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 2. Turn on the Auto Answer setting. 3.
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Figure 5-4 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port. You might need to connect the phone cord to your country/region adapter. 3 Telephone (optional). To set up the printer with a shared voice/fax line 1. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the port on the printer. NOTE: 2. 3. You might need to connect the phone cord to your country/region adapter.
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NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Figure 5-5 Back view of the printer 1 Telephone wall jack.
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Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure 5-6 Back view of the printer 1 Telephone wall jack. 2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. To set up the printer with a computer dial-up modem 1.
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If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack. 2 Parallel splitter. 3 DSL/ADSL filter. Connect one end of the phone cord to the port on the printer. Connect the other end of the cord to the DSL/ADSL filter.
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4. Connect the DSL modem to the parallel splitter. 5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
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1 Telephone wall jack. 2 3 Use a minimum 26 AWG phone cord to connect to the port on the printer. Use a minimum 26 AWG phone cord to connect to the port on the printer. 4 Computer with modem. 5 Telephone. To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port on the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
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1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Telephone 5 DSL/ADSL modem 6 Computer 7 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
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3. If you have a parallel-type phone system, connect a phone to the 4. Connect the DSL filter to the parallel splitter. 5. Connect the DSL modem to the parallel splitter. 6. Connect the parallel splitter to the wall jack. 7. Run a fax test. port on the printer. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
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NOTE: You might need to connect the phone cord to your country/region adapter. 4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer.
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Figure 5-13 Back view of the printer 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 5 Computer with modem 6 Answering machine 7 Telephone (optional) To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port on the printer. 2.
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6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 7. Turn on the Auto Answer setting. 8. Set your answering machine to answer after a low number of rings. 9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 10.
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7 Computer 8 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
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If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
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2 Use a minimum 26 AWG phone cord to connect to the port on the printer. You might need to connect the phone cord to your country/region adapter. 3 Computer with modem. 4 Telephone. To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port on the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
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To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the printheads are installed, ink tanks are filled, and full-size paper is loaded in the input tray before starting the test. 3. On the printer control panel display, from the Home screen, touch Fax . 4. Touch Setup. 5. Touch Tools , and then touch Test Fax. The printer displays the status of the test on the display and prints a report. 6.
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6 Manage ink and printhead This section contains the following topics: ENWW ● Ink levels ● Refill ink tanks ● Order ink supplies ● Print with black ink only ● Improve print quality ● Align printheads (cartridges) ● Clean printheads (cartridges) ● Clean printer ● Tips for working with ink and printhead ● Move printer 95
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Ink levels You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software or printer control panel to determine when the tanks need to be refilled. To check the ink levels from the printer software (Windows) 1. In the HP printer software (available from the Start menu), click Estimated Levels at the top of the window. 2. In the Toolbox, click the Estimated Levels tab.
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Refill ink tanks NOTE: Product service or repairs required as a result of filling the ink tanks improperly and/or using non-HP ink will not be covered under warranty. To refill the ink tanks 1. Open the front door. 2. Open the cap of the ink tank you plan to refill. 3. Depending on the type of ink bottles you have, do one of following: ● ENWW Screw-cap bottles: Twist to remove the cap of the ink bottle.
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● 4. Flip-cap bottles: Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the bottle, and then pull open the top part of the cap. Match the color of the ink bottle with the color of the ink tank. Hold the bottle on the tank nozzle, making sure the tip of the bottle fits properly over the nozzle, and let the ink drain into the tank until the tank is full. If the ink does not drain immediately, remove the bottle and properly reinsert it on the tank.
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5. Close the ink tank cap securely. 6. Repeat steps 2 to 5 to refill other ink tanks. 7. Close the front door of the printer. Precautions for working with ink bottles Use the following tips to work with ink bottles: ENWW ● Keep the ink bottles beyond the reach of children. ● Open the ink bottles only when you plan to fill the ink tanks. ● Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks. ● Store the ink bottles in a cool, dark place.
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Order ink supplies Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. You can also find this information on the product label located on the inside of the front door. To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer. NOTE: Ordering ink bottles online is not supported in all countries/regions.
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Print with black ink only To print with black ink only(Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. Windows 10, Windows 8.1, and Windows 8 ● Click Paper/Quality tab.
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Improve print quality From the printer software, you can print a diagnostics page to determine if cleaning or aligning the printheads (cartridges) is recommended to improve print quality. To print a print quality diagnostics page from the printer display 1. Load Letter or A4 unused plain white paper into the input tray. 2. From the Home screen on the printer control panel display, swipe left and touch 3. Touch Tools , and then touch Print Quality Report. ( Setup ).
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5. Review the cyan, magenta, yellow, and black boxes along with the other content on the diagnostics page. 6. Clean the printheads (cartridges), if the diagnostic page shows steaks or missing portions of the color and black boxes. For more information, see Clean printheads (cartridges) on page 105. 7. Align the printheads (cartridges) if straight lines appear jagged on printouts, or if the diagnostic page indicates aligning printheads might help.
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Align printheads (cartridges) Aligning the printheads (cartridges) can improve print quality. If you notice misaligned colors or lines in your printouts or on the print quality diagnostics page, you should perform an alignment. For more information about the print quality diagnostics page, see Improve print quality on page 102. To align the printheads (cartridges) (Windows) 1. Load Letter or A4 unused plain white paper into the input tray. 2.
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Clean printheads (cartridges) If your prints are streaked or have incorrect or missing colors, the printheads might need to be cleaned. You can also check the print quality diagnostics page to determine if cleaning is recommended. The cleaning process prints one page to attempt to clean the printheads. For more information about the print quality diagnostics page, see Improve print quality on page 102. NOTE: Clean the printheads only when necessary.
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Clean printer You can run a cleaning routine from the printer software to prevent back of page smearing. To clean the printer from the printer software (Windows) 1. Load Letter or A4 unused plain white paper into the input tray. 2. In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4.
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Tips for working with ink and printhead Printhead tips Use the following tips to work with printheads: ● Use original HP printheads. ● To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. ● Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads reduces ink evaporation. ● Install both the black and color printheads correctly.
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Move printer To prevent damage to the printer or ink leakage, follow these instructions. If you are moving the printer within your home or office, keep the printhead latch closed, and keep the printer level. If you are moving the printer outside your home or office, see the instructions provided inbox for moving printer, or visit www.support.hp.com .
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7 ENWW Connect ● Before you begin ● To place the printer in setup mode ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router (Wi-Fi Direct) ● Connect your printer by using the HP Smart app ● Change wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Use advanced printer management tools (for networked printers) ● Tips for setti
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Before you begin Ensure the following: ● The wireless network is set up and working properly. ● The printer and the computers that use the printer are on the same network (subnet). While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password. ● The wireless network name is the name of your wireless network. ● The wireless password prevents other people from connecting to your wireless network without your permission.
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To place the printer in setup mode If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page 161.
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Connect your printer to a wireless network with a router ● Connect your printer to a wireless network using HP printer software ● Connect your printer to a wireless network using the printer control panel Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802.11 network, make sure you have the following: ● A wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer supports connections using 2.
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Connect wirelessly to the printer without a router (Wi-Fi Direct) With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct NOTE: For more information about Wi-Fi Direct, visit www.hp.com/go/wifidirectprinting . ● Make sure Wi-Fi Direct for your printer is turned on. ● Make sure your computer or mobile device has the necessary software.
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To print from a wireless-capable mobile device that supports Wi-Fi Direct For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
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3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. To find the Wi-Fi Direct name or password, see To find the Wi-Fi Direct name or password on page 113. 4.
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Connect your printer by using the HP Smart app To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and Mac devices. For information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 1. Make sure your printer and device are turned on and connected to the same wireless network. 2.
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Change wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. To turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. 1.
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Connect your printer to your computer with a USB cable (nonnetwork connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. If the printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, follow the steps below to connect the printer with the USB cable. To connect the printer with the USB cable 1. Enter 123.hp.com in a web browser on your computer to download and install the HP printer software.
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Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point.
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Use advanced printer management tools (for networked printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password.
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NOTE: To find the Wi-Fi Direct name or password, touch (Wi-Fi Direct) from the Home screen on the printer control panel display. 5. In a supported web browser on your computer, type the following address: http:// 192.168.223.1. About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit.
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Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer. ● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.
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8 Solve a problem This section contains the following topics: ENWW ● Get help with HP online troubleshooting ● Get more help ● Get help from the printer control panel ● Get help from the HP Smart app ● Jams and paper-feed issues ● Cartridge problem ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Solve problems using Web Services ● Restore original factory defaults and settings ● Maintain the printer ● H
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Get help with HP online troubleshooting Use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify your problem and click the appropriate link. NOTE: The HP online troubleshooting wizards might not be available in all languages. Online troubleshooting tool Use this tool to learn how to: Troubleshoot paper jam issues Clear jammed paper from the printer or document feeder and resolve paper or paper feed issues.
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Get more help Solve printer issues with HP online troubleshooting tools Get help with HP online troubleshooting on page 124 ENWW Diagnose and resolve printer issues HP Print and Scan Doctor (For Windows operating systems only) Get printer documentation, troubleshooting information, software updates, and more Use my mobile device to print, scan, and manage my printer with the HP Smart app www.support.hp.com ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.
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Get help from the printer control panel You can use the printer’s help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading paper. To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control panel.
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Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 1. Open the HP Smart on your device. 2. On the Home screen of HP Smart, make sure your printer is selected.
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Jams and paper-feed issues Clear a paper or print carriage jam Solve paper jam issues. Use an HP online troubleshooting wizard Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed. Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages.
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To clear a paper jam in the document feeder 1. Lift the cover of the document feeder. 2. Gently pull the jammed paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the document feeder cover, pressing down firmly until it snaps into place.
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2. Open the front door of the printer. 3. Open the printhead access door.
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4. Make sure the print carriage is not obstructed. You might need to slide the carriage to the right side. Remove any jammed paper or other objects blocking the carriage. 5. Make sure the printhead latch is properly closed. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. ENWW 6. Close the front door of the printer. 7. Pull out the output tray and the tray extender.
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To clear a paper jam inside of the printer NOTE: Follow the instructions in this section after you have tried other ways to clear paper jams. Before you begin, make sure the ink tank caps are firmly closed to prevent ink from leaking. 1. Press (the Power button) to turn off the printer. 2. Lift the front of the printer so that the printer is resting on its rear, to expose the bottom cleanout. Locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to open it.
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Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. ● Do not overfill the input tray, but make sure that you have at least 5 pages loaded, for best results. ● Keep your printer free of dust and debris by removing paper and closing the input tray when not in use. ● Remove printed papers from the output tray frequently. ● Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
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– Use HP paper for optimum performance and efficiency. – Clean the paper rollers. To clean the paper rollers manually 1. Gather the following materials: ● A long, lint-free cotton swab ● Distilled, filtered, or bottled water (tap water might damage the printer) 2. Press (the Power button) to turn off the printer. 3. Disconnect the power cord from the rear of the printer. 4. Disconnect the USB cable, if it is not already disconnected. 5. Raise the input tray. 6.
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Cartridge problem If a message indicates a printhead (cartridge) problem, try the following in order: 1. Verify that the indicated printhead is correctly installed. 2. Clean the printhead contacts. 3. Contact HP support for assistance. Go to www.support.hp.com . To verify the printhead installed properly NOTE: The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to do so. 1. Make sure the printer is turned on.
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b. Open the printhead access door. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. c. Push down to open the printhead latch. d. Remove the printhead from the carriage. e. Check if there is a plug on top of the printhead or plastic tape on the printhead contacts. If there is, remove the plug from top of the printhead and the plastic tape from contacts. NOTE: Do not touch the electrical contacts on the printhead.
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4. ENWW f. Slide the printhead into the slot until it clicks into place. g. Close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. h. Close the front door of the printer. Pull out the output tray and the tray extender.
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To clean printhead contacts NOTE: ● Open the printhead latch and clean printhead contacts only when necessary; for example, if a printhead cannot be detected. The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to do so. ● The cleaning procedure should take only a few minutes. Make sure that the printheads are reinstalled in the printer as soon as possible.
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4. Open the printhead access door. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. 5. Push down to open the printhead latch. 6. Remove the printhead indicated in the error message. 7. Clean the printhead contacts and printer contacts. a. Hold the printhead by its sides and locate the electrical contacts on the printhhead. The electrical contacts are the small gold-colored dots on the printhead.
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b. Wipe only the contacts with a dry swab or lint-free cloth. NOTE: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the printhead. c. On the inside of the printer, locate the contacts for the printhead. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the printhead. d. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the printhead. 9. Close the printhead latch.
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10. Close the front door of the printer. 11. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on.
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Printing issues Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Troubleshoot problems with print jobs not printing. This utility is only available for the Windows operating system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing.
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To verify that the printer is set as the default printer a. b. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
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To clear the print queue a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Under Hardware and Sound, click View devices and printers. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
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Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the Power button light goes out before you pull the plug or turn off a power strip. This allows the printer to move the printheads to a capped position, where they are protected from drying out. To improve print quality, see Improve print quality on page 102.
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Copy issues For more information, see Tips for successful scanning and copying on page 50. Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
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Scan issues For more information, see Tips for successful scanning and copying on page 50. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard. NOTE: This utility is only available for the Windows operating system. Get step-by-step instructions if you cannot scan or if your scans are low quality.
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Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. Run the fax test You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer.
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● If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
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Figure 8-1 Back view of the printer 1 2 2. Telephone wall jack Use a minimum 26 AWG phone cord to connect to the After you have connected the phone cord to the port on the printer. port, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax.
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The "Using Correct Type of Phone Cord with Fax" test failed ● One end of the phone cord should be connected to the port on the printer, and the other end to your telephone wall jack, as shown in the illustration. 1 2 Telephone wall jack Use a minimum 26 AWG phone cord to connect to the port on the printer. Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone accessories.
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● Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
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Read general instructions in the Help for specific fax problems What kind of fax problem are you having? The display always shows Phone Off Hook ● Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone accessories. ● Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook.
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● Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. ● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems.
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● If you have an answering machine on the same phone line with the printer, you might have one of the following problems: – Your answering machine might not be set up correctly with the printer. – Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. – Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones.
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You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing on page 53. ● The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones.
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Network and connection issues Fix network connection issues Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
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NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Make sure that the Wi-Fi Direct icon on the printer display is on. To turn on Wi-Fi Direct, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page 113. 2. From your wireless computer or mobile device, turn on the wireless (Wi-Fi) connection, and then search for and connect to the Wi-Fi Direct name of your printer.
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Printer hardware issues Close printer door ● Make sure the printhead access door and the front door are properly closed. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 16.
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Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint, check the following: ● Make sure the printer is connected to the Internet using a wireless connection. ● Make sure the latest product updates have been installed on the printer. ● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services on page 35. ● Make sure the network hub, switch, or router is turned on and working correctly.
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Restore original factory defaults and settings ● If you have made changes to the printer or network settings, you can restore the printer to the original factory settings or network settings. ● If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours.
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Maintain the printer ● Clean the scanner glass ● Clean the exterior ● Clean the document feeder Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
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2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. CAUTION: Do not spray the glass cleaner directly on the scanner glass.
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2. Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). 1 Rollers. 2 Separator pad. 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder.
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HP support For the latest product updates and support information, visit www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view questions posted by other HP customers, or sign in and post your own questions and comments.
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Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer.
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A Technical information This section provides regulatory and environmental information for the printer, as well as HP Company notices. The information contained herein is subject to change without notice. Visit www.support.hp.com to get user guides, troubleshooting help, and product support.
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Specifications For more information, visit www.support.hp.com . System requirements ● For information about future operating system releases and support, visit www.support.hp.com .
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● Cards: Up to 200 g/m² (110-lb index maximum) ● Photo Paper: Up to 300 g/m² (80 lb) Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Copy specifications ● Resolution: up to 600 dpi ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: up to 1200 x 1200 ppi optical For more information about ppi resolution, see the s
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Regulatory notices The printer meets product requirements from regulatory agencies in your country/region.
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For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Power cord instructions Make sure your power source is adequate for the product voltage rating.
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Wireless functionality in Europe ● For products with 802.11 b/g/n or Bluetooth radio: – ● This product operates on radio frequency between 2400 MHz and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or less. For products with 802.11 a/b/g/n radio: – This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with a transmit power of 20 dBm (100 mW) or less. – CAUTION: IEEE 802.11x wireless LAN with 5.15-5.
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WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Innovation, Science and Economic Development Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation.
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Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden. Notice to users of the U.S.
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margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.
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New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
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Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
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www.hp.com/sustainableimpact European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P15 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html.
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Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
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有害物质铅汞镉六价铬多溴联苯多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 显示器 X ◯ ◯ ◯ ◯ ◯ 喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ ◯ 部件名称本表格依据 SJ/T 11364 的规定编制。 ◯：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。 X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。此表中所有名称中含 “X” 的部件均符合中国 RoHS 达标管理目录限用物质应用例外清单的豁免。此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。注：环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。
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Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛汞鎘六價鉻多溴聯苯多溴二苯醚 (Pb) (Hg) (Cd) (Cr+6) (PBB) (PBDE) — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ — ◯ ◯ ◯ ◯ ◯ 列印引擎 Print engine 外殼和紙匣 External casing and trays
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To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. Restriction of hazardous substance (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.
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喷墨打印机 – 操作模式功率睡眠状态的能耗按照 GB 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。 – 待机功率待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间，且使用者无法改变此状态下产品的功率。对于“成像设备”产品，“待机”状态通常相当于“关闭”状态，但也可能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。 – 睡眠状态预设延迟时间出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关机）的时间。该数据以分钟表示。 – 附加功能功率因子之和网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印机、打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能与标识上显示的数据有所不同。要了解规范的更多详情，请参考最新版的 GB 21521 标准。 Battery disposal in Taiwan European Union Battery Directive
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California Perchlorate Material Notice Perchlorate material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/perchlorate This product's real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California.
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Index A ADSL, fax setup with parallel phone systems 77 answer ring pattern change 65 parallel phone systems 78 answering machine set up with fax (parallel phone systems) 87 set up with fax and modem 88 automatic fax reduction 59 B backup fax 58 baud rate 67 black and white pages fax 51 blocked fax numbers set up 60 broadcast faxing send 55 buttons, control panel 5 C clean document feeder 163 exterior 163 scanner glass 162 clear fax logs 73 computer modem shared with fax (parallel phone systems) 81 shared w
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ISDN line, set up (parallel phone systems) 78 line condition test, failed 152 log, clear 73 log, print 72 manual receive 57 modem and answering machine, shared with (parallel phone systems) 88 modem and voice line, shared with (parallel phone systems) 84 modem and voice mail, shared with (parallel phone systems) 92 modem, shared with (parallel phone systems) 81 monitor dialing 53, 55 PBX system, set up (parallel phone systems) 78 phone cord connection test, failed 149 phone cord type test, failed 151 print
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faxes 58 last fax details 73 specifications 169 troubleshoot 159 printer control panel send faxes 52 printer software (Windows) opening 11 pulse dialing 66 R receive faxes auto answer mode 65 automatically 57 blocking numbers 60 forwarding 59 manually 57 rings to answer 65 troubleshoot 153, 154 recycle ink cartridges 178 redial options, setting 66 reduce fax 59 regulatory notices 170 regulatory model identification number 170 wireless statements 172 reports confirmation, fax 71 error, fax 72 fax test failed
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voice mail set up with fax (parallel phone systems) 80 set up with fax and computer modem (parallel phone systems) 92 VoIP 70 volume fax sounds 68 W wall jack test, fax 149 warranty 166 Webscan 49 Windows system requirements 188 Index 168 ENWW
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