User Guide
Read general instructions in the Help for specic fax problems
What kind of fax problem are you having?
The display always shows Phone O Hook
● Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone
accessories.
● Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or
o the hook. For example, you cannot use the printer for faxing if an extension phone is o the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the
Power button light is not lit, the printer is turned o. Make sure the power cord is rmly connected to the
printer and plugged into a power outlet. Press
(the Power button) to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
● One end of the phone cord should be connected to the port on the printer and the other end to your
telephone wall jack, as shown in the illustration.
1 Telephone wall jack
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone
accessories.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
● Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is o the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
ENWW Fax issues 153