HP PCs - HP Support Assistant 9.0 (Windows 10, 8, 7)

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Technical white paper

HP Support Assistant 9.0

Table of contents

Solution overview...................................................................................................................................2

Requirements and setup.........................................................................................................................2

Key features............................................................................................................................................2

HP Services………………………………………………………………………………………………………………………………………..2

Your devices............................................................................................................................................2

Support...................................................................................................................................................4

General ..................................................................................................................................................6

Feature comparison table by list of current features ............................................................................7

Frequently asked questions. ..................................................................................................................7

HP Support Assistant basics....................................................................................................................7

Finding or installing HP Support Assistant..............................................................................................8

HP Support Assistant features and functions.........................................................................................9

Differences between HP Support Assistant and other software and services.....................................11

Conclusion............................................................................................................................................11

Summary of content (11 pages)

PAGE 1
Technical white paper HP Support Assistant 9.0 Table of contents Solution overview...................................................................................................................................2 Requirements and setup.........................................................................................................................2 Key features..........................................................................................................................................
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Technical white paper | HP Support Assistant 9.0 Solution overview HP Support Assistant is a one-stop solution for connected, contextual support. Aided with a new user interface and other usability enhancements, HP Support Assistant 9 helps you maintain your HP devices— enabling you to prevent or resolve problems by using automated updates and self-help options. What’s more, HP Support Assistant guides you to expert support when you need it.
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Technical white paper | HP Support Assistant 9.0 printer”. You can also manually add a device in the same window by typing the product and serial numbers in the appropriate fields, then clicking “Find my product”. Updates and messages HP Support Assistant automatically performs a weekly scan. During the weekly scan, HP Support Assistant detects your devices, scans for PC and printer status, and then populates messages and software updates.
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Technical white paper | HP Support Assistant 9.0 Virtual Agent The HP Virtual Agent (VA) is an AI-driven bot that allows you to chat using Natural Language Processing (NLP). The VA will discover your intent from your input and direct the you to the most relevant solutions, whether it be a knowledge-based document, a guided troubleshooter, or a turnby-turn solution directly in the VA chat window.
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Technical white paper | HP Support Assistant 9.0 designated computer. No more trying to decide which software or hardware vendor to contact for support, or wasting hours spinning your wheels trying to search for answers. SmartFriend technicians can even access your computer remotely to diagnose and resolve issues. The support card provides access to a wealth of information from the HP support website for your model.
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Technical white paper | HP Support Assistant 9.0 General Settings Use the settings page to choose how you would like to receive software updates from HP and set scheduling options for HP updates. In addition, you can enable HP Support Assistant to use your registration information, including the serial number and product number of your PC and any attached HP printers to provide you with personalized information about your products.
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Technical white paper | HP Support Assistant 9.0 Feature comparison table by list of current features Table 1.
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Technical white paper | HP Support Assistant 9.0 Do I need to be connected to the Internet to use HP Support Assistant? You do not need to be connected to the Internet to use HP Support Assistant, but some features such as the Virtual Agent, receiving updates, connecting to hp.com, or contacting HP require an Internet connection.
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Technical white paper | HP Support Assistant 9.0 Where can I find technical information about my PC and printers? You can find technical information by selecting the PC or printer you want to view from the tabs at the top of the HP Support Assistant window. If your printer is not present, please refer to the ‘How do I add a device to HP Support Assistant?’ question in this document.
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Technical white paper | HP Support Assistant 9.0 What kind of messages will I receive in HP Support Assistant? Such messages include helpful tips and information that HP publishes from time to time. These messages can also be important alerts related to the security or functionalities of your HP devices. These messages can be about anything from cleaning your desktop to computer security. You also have the ability to recall messages for your HP products.
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Technical white paper | HP Support Assistant 9.0 Why should I provide feedback to HP? The feedback button is not just a support tool but helps us identify issues and provides input on how to improve HP Support Assistant in the future. Where do I get more information about HP Support Assistant? You can find more information about HP Support Assistant by clicking here.