User Manual

Open the embedded web server ..................................................................................................... 107
Embedded web server cannot be opened ...................................................................................... 108
10 Solve a problem ....................................................................................................................................... 109
Jams and paper-feed issues .............................................................................................................................. 109
Clear a paper jam ............................................................................................................................. 109
Read general instructions in the Help for clearing paper jams .................................... 110
Clear a print carriage jam ................................................................................................................ 114
Read general instructions in the Help for clearing a print carriage jams .................... 114
Learn how to avoid paper jams ....................................................................................................... 114
Solve paper-feed problems ............................................................................................................. 115
Printing issues ................................................................................................................................................... 115
Fix problems with page not printing (unable to print) ................................................................... 115
Read general instructions in the Help for unable to print issues ................................ 116
Fix print quality issues .................................................................................................................... 120
Read general instructions in the Help for resolving print quality issues ..................... 120
Copy issues ........................................................................................................................................................ 123
Scan issues ........................................................................................................................................................ 123
Fax issues ........................................................................................................................................................... 123
Run the fax test ............................................................................................................................... 124
What to do if the fax test failed ...................................................................................................... 124
Troubleshoot fax problems ............................................................................................................. 128
Read general instructions in the Help for specic fax problems ................................................... 128
The display always shows Phone O Hook .................................................................. 128
The printer is having problems sending and receiving faxes ...................................... 128
The printer cannot receive faxes, but can send faxes .................................................. 130
The printer cannot send faxes, but can receive faxes .................................................. 131
Fax tones are recorded on my answering machine ...................................................... 131
The computer cannot receive faxes (HP Digital Fax) ................................................... 132
Network and connection issues ........................................................................................................................ 132
Fix wireless connection ................................................................................................................... 132
Find network settings for wireless connection .............................................................................. 132
Fix Wi-Fi Direct connection ............................................................................................................. 133
Fix Ethernet connection .................................................................................................................. 133
Printer hardware issues ..................................................................................................................................... 133
Get help from the printer control panel ............................................................................................................ 134
Get help from the HP Smart app ....................................................................................................................... 134
Understand printer reports ............................................................................................................................... 134
Printer status report ....................................................................................................................... 135
Network conguration page ........................................................................................................... 135
Print quality report .......................................................................................................................... 135
ENWW ix