User Guide - Windows 7

Appendix B Troubleshooting ........................................................................................................................... 81
Troubleshooting resources .................................................................................................................................. 81
Resolving issues .................................................................................................................................................. 81
The computer is unable to start up ................................................................................................... 81
The computer screen is blank ........................................................................................................... 81
Software is functioning abnormally ................................................................................................. 82
The computer is on but not responding ............................................................................................ 82
The computer is unusually warm ...................................................................................................... 82
An external device is not working ..................................................................................................... 82
The wireless network connection is not working ............................................................................. 82
A disc does not play ........................................................................................................................... 83
A movie is not visible on an external display .................................................................................... 83
The process of burning a disc does not begin, or it stops before completion ................................. 84
Appendix C Electrostatic discharge .................................................................................................................. 85
Index ............................................................................................................................................................. 86
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