HP ProBook 470 G4 Notebook PC Maintenance and Service Guide
© Copyright 2016 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 5 Right ......................................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30 Component replacement procedures .................................................................................................................. 30 Battery Safe mode ............................................................................................................................ 30 Service door .....................................................................
Using HP Sure Start (select products only) ......................................................................................................... 87 8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 88 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 88 Blink and beep codes ........................................................
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1 Product description Category Description Product Name HP ProBook 470 G4 Notebook PC Processors 7th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W)x 7500U, 2.7 GHz/3.5 GHz Single Core Turbo; Intel HD Graphics 620 7th generation, Intel Core i5 processor, Dual Core (3-MB L3 cache, 15 W) 7200U, 2.5-GHz/3.1-GHz Single Core Turbo processor; Intel HD Graphics 620 7th generation, Intel Core i3 processor, Dual Core (3-MB L3 cache, 15 W) 7100U, 2.
Category Description ● Fixed optical drives 500-GB, 5400-rpm Supports the following 9.5-mm SATA optical drives: ● DVD-ROM ● DVD+/-RW SuperMulti DL ● Blu-ray ROM DVD+/-RW SuperMulti DL Supports no optical drive option Primary M.2 storage M.2 2280 SSD (NGFF), SATA-3 Supports the following drives: ● 256 GB ● 128 GB Set as primary storage if selected.
Category Description Docking Docking connector Keyboard/pointing devices Keyboards HP Premium Keyboard Full-sized, chiclet, spill-resistant keyboard with numeric keypad (backlit or not backlit) Touchpad requirements Windows 10 gestures: taps enabled by default: on/off control by driver, 2-finger scrolling and zoom enabled by default, OSD (enable/disable), 3-finger tap - Cortana, 3- finger flick - App switch, 4-finger tap - Action Center Power requirements AC adapters 65-W Smart AC adapter Power cords
Category Description Certified Microsoft WHQL Serviceability End-user replaceable parts AC adapter Hard drive Optical drive M.2 solid-state drive Memory module WLAN module Keyboard x 4 Your product does not support Windows 8 or Windows 7. In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com.
2 Components Right Component Description (1) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. (2) Optical drive eject button (select products only) Releases the optical drive disc tray. (3) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
Left Component Description (1) Power connector Connects an AC adapter. (2) Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): (3) Vent ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (3) Internal microphones (1 or 2 depending on model) Record sound.
Top TouchPad Component 8 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Microphone mute light ● Amber: microphone sound is off.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special function keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the the esc key. See Using the hot keys on page 12. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Using the hot keys To use a hot key: ▲ Press the fn key, and then press the correct function key represented by the icons below. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. Turns the keyboard backlight off or on.
Bottom Component (1) Description Service door Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, the SIM card slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details.
Item Description (1) Display panel assembly, 35.6-cm (14.0-inch) Spare part number Displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page 19. (2) Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page 41.
Item (20) (21) Description Spare part number 256-GB, TLC 907365-001 128-GB, TLC 907366-001 Hard drive 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive cover 906002-001 NOTE: (22) Service door NOTE: (23) The hard drive cover is included in the Hard Drive Hardware Kit.
Cable Kit Item 18 Description Spare part number Cable Kit 906000-001 (1) USB board cable (2) TouchPad cable (3) Power button board cable (4) Optical drive cable (5) Function board cable Chapter 3 Illustrated parts catalog
Display components Item Description (1) Display bezel (2) Spare part number Models without an optical drive 905987-001 Models with a DVD-ROM drive 905997-001 Models with a DVD+/-RW Double-Layer SuperMulti drive 905998-001 Models with a Blu-ray Disc R/RW with SuperMulti drive 905999-001 Webcam module 805139-009 Microphone module 826385-001 Display components 19
Item Description Spare part number (3) Hinge covers (left and right) 905994-001 (4) Display/webcam cable assembly 905991-001 (5) WLAN antennas not spared NOTE: (6) Included in display enclosure Display Hinge Kit, includes: 905993-001 Left hinge Right hinge (7) (8) 20 Display panel (raw) FHD 805696-002 HD+ 810651-002 Display rear cover (includes wireless antennas) 905989-001 Chapter 3 Illustrated parts catalog
Plastics Kit Item Description Spare part number Plastics Kit 906001-001 (1) Fingerprint reader insert (for use in models without a fingerprint reader) (2) Fingerprint reader bracket (3) Optical drive bracket (4) Optical drive insert (for models without an optical drive) Plastics Kit 21
Mass storage devices Item Description (1) Optical drives (2) (3) (4) Blu-ray Disc R/RW with SuperMulti drive 907607-001 DVD+/-RW Double-Layer SuperMulti drive 907609-001 DVD-ROM drive 907608-001 Solid-state drives, M.2 256-GB, TLC 907365-001 128-GB, TLC 907366-001 Hard drives 2 TB, 5400 rpm, 9.
Miscellaneous parts Description Spare part number Smart AC adapters 65-W, 4.5 mm barrel connector 710412-001 65-W, 4.5 mm barrel connector (for use only in Asia and India 714635-850 Power cord (3-pin, C5, black, 1.
24 Description Spare part number United Kingdom and Singapore 213351-008 Screw Kit 906005-001 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Service door Description Spare part number Service door 906002-001 NOTE: The service door is included in the Hard Drive Hardware Kit. Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3. Disconnect all external devices connected to the computer. 4.
Optical drive Description Spare part number Blu-ray Disc R/RW with SuperMulti Drive 907607-001 DVD+/-RW Double-Layer SuperMulti Drive 907609-001 DVD-ROM Drive 907608-001 Optical drive bracket 906001-001 NOTE: The optical drive bracket is included in the Plastics Kit. Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. If it is necessary to remove the bracket from the optical drive, remove the two Phillips PM2.5×3.0 screws (1) that secure the bracket to the rear of the drive, and then remove the bracket from the drive (2). Reverse these procedures to install a optical drive.
Hard drive Description Spare part number Hard drives 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive cover 906002-001 NOTE: The hard drive cover is included in the Hard Drive Hardware Kit. Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Lift the hard drive from the bay (3). 4. To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.
Memory modules Description Spare part number 4-GB (PC4-17000) 862397-850 8-GB (PC4-17000) 862398-850 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 combination WLAN adapter 843338-001 Intel Dual Band Wireless-AC 3168 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0 852511-001 Before removing the WLAN module, follow these steps: 1. Shut down the computer.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
M.2 solid-state drive Description Spare part number 256-GB, TLC 907365-001 128-GB, TLC 907366-001 Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3. Disconnect all external devices connected to the computer. 4.
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
2. Insert a tool into the access hole in the bottom of the computer (next to the hard drive bay) and push to disengage the keyboard from the top cover (2). 3. Lift the top of the keyboard upward (1), and then rotate the keyboard until it rests on the palm rest (2). NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector.
4. Disconnect the keyboard cable by lifting the connector latch (1), and then disconnect the keyboard cable from the system board (2). 5. If applicable, disconnect the backlight cable by lifting the connector latch (3), and then disconnect the cable from the system board (4). 6. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3. Disconnect all external devices connected to the computer. 4.
c. 6. 46 Disconnect the cable (2) from the module. To remove the display panel: a. Remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. c. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (1), and then disconnect the cable (2).
d. Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover (includes touchpad) 905996-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3. Disconnect all external devices connected to the computer.
5. Remove the 4 Torx T8 2.5×6.0 screws that secure the top cover to the computer.
6.
7. Rotate the bottom of the top cover upward (1), and then lift the top cover off the computer (2). Reverse this procedure to install the top cover.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) 906003-001 Fingerprint reader bracket 906001-001 NOTE: The fingerprint reader bracket is included in the Plastics Kit. Fingerprint reader insert (for use in models without a fingerprint reader) NOTE: 906001-001 The fingerprint reader insert is included in the Plastics Kit. Before removing the fingerprint reader assembly, follow these steps: 1. Shut down the computer.
4. Lift the fingerprint reader cable to disengage the adhesive that secures it to the top cover (3), and then remove the board and cable assembly from the top cover (4). Reverse this procedure to install the fingerprint reader assembly.
Power button board Description Spare part number Power button board assembly 905754-001 Power button board cable (included in Cable Kit) 906000-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3.
5. If you need to replace the cable, note the cable routing path through the top cover (5). Reverse this procedure to install the power button board.
Function board Description Spare part number Function board 910959-001 Function board cable (included in Cable Kit) 906000-001 Before removing the function board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3. Disconnect all external devices connected to the computer. 4.
5. If you need to replace the function board cable, note how it is routed in the top cover (5). Reverse this procedure to install the function board.
Speaker assembly Description Spare part number Speaker assembly 906004-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3. Disconnect all external devices connected to the computer. 4.
4. Remove the speakers from the top cover (3). Reverse this procedure to install the speaker assembly.
TouchPad assembly Description Spare part number TouchPad assembly not spared NOTE: The TouchPad is included in the Top Cover spare part kit. TouchPad assembly cable (included in Cable Kit) 906000-001 Before removing the TouchPad assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30).
5. If you need to replace the TouchPad assembly cable, note how it is routed in the top cover (5). Reverse this procedure to install the TouchPad assembly.
Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 30). 3. Disconnect all external devices connected to the computer. 4.
3. Lift the battery out of the computer (2). Reverse this procedure to install the battery.
USB/audio board Description Spare part number USB/audio board 905755-001 USB/audio board cable (included in Cable Kit) 906000-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the board out of the computer (3). Reverse this procedure to install the USB/audio board.
Fan Description Spare part number Fan 905774-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
5. Lift the fan from the computer (4). Reverse this procedure to install the fan.
Optical drive connector cable Description Spare part number Cable Kit 906000-001 The optical drive connector cable is included in the Cable Kit. Before removing the optical drive connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the connector from the computer (3). Reverse this procedure to install the optical drive connector cable.
System board NOTE: All system board spare part kits include replacement thermal material.
2. Disconnect the following cables from the system board: (1) Display cable (2) Optical drive connector cable 3. Remove the 3 Phillips PM2.5×7.0 screws (1) that secure the system board to the computer. 4. Lift the bracket from atop the USB-Type C port (2). 5. Rotate the right side of the system board upward (3). 6. Disconnect the power connector cable from the bottom of the system board (4).
7. Pull the system board away from the connectors on the side of the chassis to remove it from the computer (5). Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink 907364-001 Before removing the heat sink assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the heat sink from the system board (7). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink assembly.
Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display subcomponents (bezel, webcam, panel) on page 44. NOTE: The display assembly is spared at the subcomponent level only. Before removing the display assembly, follow these steps: 1. Shut down the computer.
5. Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. 6. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.0×3.0 screws (2) from the bottom corners of the display bezel. 7.
8. Remove the display bezel (6). The display bezel is available using the following spare part numbers: 905987-001: Models without an optical drive 905997-001: Models with a DVD-ROM drive 905998-001: Models with a DVD+/-RW Double-Layer SuperMulti drive 905999-001: Models with a Blu-ray Disc R/RW with SuperMulti drive NOTE: The display will not be connected to the computer as shown in the following image.
9. If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2). The webcam module is available using spare part number 805139-009. 10. If it is necessary to remove or replace the display panel, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. 11.
12. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (1), and then disconnect the cable (2). 13. Remove the display panel from the display enclosure (3). Raw display panels are available using spare part number 810651-002 for HD+ panels and 805696-002 for FHD panels. 14. If it is necessary to remove or replace the hinge covers, remove the 2 Phillips PM2.0×3.0 screws (1) that secure the hinge covers to the display enclosure.
15. Remove the hinge covers from the display hinges (2). Display hinge covers are available using spare part number 905994-001. 16. If it is necessary to remove or replace the display hinges, remove the 4 Phillips PM2.5×2.5 screws (1) that secure both display hinges to the display enclosure. 17. Remove the display hinges from the display enclosure (2). Display hinges are available in the Display Hinge Kit using spare part number 905993-001. 18.
19. Remove the cable from the display enclosure (3). The display/webcam cable is available using spare part number 905991-001. The display enclosure is available using spare part number 905989-001. Reverse this procedure to reassemble and install the display assembly.
Power connector and cable Description Spare part number Power connector and cable 828949-007 Before removing the power cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
7 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Start Computer Setup. See Starting Computer Setup on page 84. 2. Select Main, and then select Apply Factory Defaults and Exit. NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. 3. Follow the on-screen instructions. 4.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
● 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Select a boot device, then press enter. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key.
9 Backup and recovery This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 91. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 94. 3. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 90.
10 Specifications Computer specifications Metric U.S. Length 280.0 mm 11.02 in Width 416.8 mm 16.41 in Height (front to rear) 25.8 mm 1.02 in M.2 SSD, no optical drive 2.60 kg 5.73 lbs M.2 SSD, optical drive 2.71 kg 5.97 lbs Hard dive, no optical drive 2.68 kg 5.90 lbs Hard drive, optical drive 2.79 kg 6.15 lbs Dimensions Weight (1 DIMM, WLAN, webcam, no fingerprint reader, no WWAN) Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.
Hard drive specifications 2.0-TB* 1-TB* 500-GB* 500-GB* hybrid Height 9.5 mm 9.5 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security Dimensions Seek times (typical read, including setting) Single track 2.2 ms 1.
Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms < 1.0 ms Access times, logical 0.1 ms 0.1 ms Total logical sectors 234,441,648 468,883,296 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.
DVD±RW SuperMulti DL Drive specifications Item Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Center hole diameter DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM, HD-ROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVDR for Dual Layer, HD DVD-RW CD-R and CD-RW DVD+R, DVD+R(9), DVD +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access time CD D
DVD-ROM drive Item Value Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CDRW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.
11 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt. 2. a. Select Main, select Restore Defaults, and then select Yes to load defaults. b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults. c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Tools. d.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? Yes Yes What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Configuration data and settings are input using the Computer Setup (BIOS) or a custom utility.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? upgrade is necessary to address a unique issue. Fingerprint reader 512 KByte flash Yes Yes Stores fingerprint templates. Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written? The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 23 antennas disconnecting 38 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backups 90 base enclosure, spare part number 16 battery removing 62 spare part number 16, 62 battery light 6 BIOS determining version 85 downloading an update 86 updating 85 Blu-ray ROM DVD±RW SuperMulti specifications 101 Bluetooth card spare part number 38 Bluetooth label 14 boot order changing 94 bottom 14 buttons left TouchPad 8 optical
HP PC Hardware Diagnostics (UEFI) using 88 HP Recovery Manager correcting boot problems 94 starting 93 HP Recovery media creating 90 recovery 93 HP Recovery partition recovery 93 removing 95 HP Sure Start 109 I integrated numeric keypad, identifying 11 integrated webcam light, identifying 7 internal microphones, identifying hard drive 6 microphone mute 9 num lock 9 power 9 RJ-45 (network) 5 webcam 7 wireless 9 7 J jacks audio-out (headphone)/audio-in (microphone) combo 5 network 5 RJ-45 (network) 5 K key
memory module 1 microphone 2 mini card 2 operating system 3 optical drives 2 pointing devices 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 product name and number, computer 14 R recover options 92 recovery discs 91, 93 HP Recovery Manager 92 media 93 starting 93 supported discs 91 system 92 USB flash drive 93 using HP Recovery media 91 recovery media creating 90 creating using HP Recovery Manager 91 recovery partition removing 95 r
webcam/microphone module removing 45 Windows system restore point 90, 91 Windows key, identifying 11 Windows tools using 91 wireless antennas disconnecting 38 wireless antennas, identifying 7 wireless certification label 14 wireless light 9 wireless, product description 2 WLAN antennas, identifying 7 WLAN device 14 WLAN label 14 WLAN/Bluetooth combo card removal 38 spare part number 16, 38 workstation guidelines 28 WWAN antennas, identifying 7 116 Index
