HP ZBook Studio G3 Mobile Workstation - Maintenance and Service Guide

Additional information ...................................................................................................................................... 123
Acronyms ......................................................................................................................................... 123
Blinking lights and boot error codes ............................................................................................... 124
Processor not executing code ...................................................................................... 124
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 124
Memory module error ................................................................................................... 124
Graphics Controller Error (No Controller) ..................................................................... 125
Failure - System Board Error ........................................................................................ 125
Intel Trusted Execution Technology (TXT) Error .......................................................... 125
Sure Start unable to nd valid BIOS Boot Block image ................................................ 125
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 126
POST Error Messages and User Actions .......................................................................................... 126
Routine Maintenance for Performance Improvement .................................................................... 128
Common Blue Screen Error Messages ............................................................................................ 128
Error message list ......................................................................................................... 128
Bug check symbolic names ........................................................................................... 128
Microsoft general troubleshooting of Windows bug check codes ............................... 129
Use Windows Debugging Tool ......................................................................................................... 129
Windows Software Development Kit (SDK) .................................................................. 130
Display Issue: Pixel Anomalies ........................................................................................................ 134
Cable management ......................................................................................................................... 135
Connector types .............................................................................................................................. 136
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 138
Using Computer Setup ....................................................................................................................................... 138
Starting Computer Setup ................................................................................................................ 138
Navigating and selecting in Computer Setup ................................................................................. 138
Restoring factory settings in Computer Setup ............................................................................... 139
Updating the BIOS ........................................................................................................................... 140
Determining the BIOS version ...................................................................................... 140
Downloading a BIOS update ......................................................................................... 140
Changing the boot order using the f9 prompt ................................................................................ 141
TPM BIOS settings (select products only) ......................................................................................................... 141
Using HP Sure Start (select products only) ....................................................................................................... 142
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 143
Using Computer Setup ....................................................................................................................................... 143
Starting Computer Setup ................................................................................................................ 143
Navigating and selecting in Computer Setup ................................................................................. 143
Restoring factory settings in Computer Setup ............................................................................... 144
Updating the BIOS ........................................................................................................................... 145
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