HP ZBook Studio G3 Mobile Workstation - Maintenance and Service Guide

Battery ............................................................................................................................................... 32
Solid-state drive (M.2) ....................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Memory module ................................................................................................................................ 37
RTC battery ........................................................................................................................................ 39
6 Removal and replacement procedures for authorized service provider parts .................................................... 40
Component replacement procedures .................................................................................................................. 40
Thermal module ................................................................................................................................ 40
Fingerprint reader board ................................................................................................................... 43
LED board .......................................................................................................................................... 44
TouchPad ........................................................................................................................................... 45
Display cable ..................................................................................................................................... 46
System board .................................................................................................................................... 47
I/O support bracket ........................................................................................................................... 50
Speakers ............................................................................................................................................ 51
Keyboard ........................................................................................................................................... 52
Display assembly ............................................................................................................................... 54
Top cover ........................................................................................................................................... 61
7 Troubleshooting guide ................................................................................................................................. 62
Resources ............................................................................................................................................................. 63
General troubleshooting steps ............................................................................................................................ 63
Identify the issue ............................................................................................................................... 64
1. Understand the issue .................................................................................................. 64
Boot up sequence ......................................................................................... 64
Failure classication ..................................................................................... 64
2. Examine the environment .......................................................................................... 66
3. Perform a visual inspection of hardware ................................................................... 67
4. Update BIOS and drivers ............................................................................................. 67
Manually updating BIOS and drivers ............................................................ 67
Remotely deploying BIOS and drivers .......................................................... 67
Analyze the issue ............................................................................................................................... 67
5. Remove or uninstall recently added hardware, software .......................................... 67
6. HP Hardware Diagnostics and Tools ........................................................................... 68
HP PC Hardware Diagnostics (UEFI) ............................................................. 68
HP Support Assistant (HPSA) ....................................................................... 70
HP BIOS Conguration Utility (BCU) ............................................................. 71
HP Image Diagnostic Tool ............................................................................. 71
HP Thermal Monitor ..................................................................................... 71
Non HP diagnostics tools ............................................................................. 71
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