HP PCs - HP Support Assistant 9.0 (Windows 10, 8, 7)

Technical white paper | HP Support Assistant 9.0
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What kind of messages will I receive in HP Support Assistant?
Such messages include helpful tips and information that HP publishes from time to time. These
messages can also be important alerts related to the security or functionalities of your HP devices.
These messages can be about anything from cleaning your desktop to computer security. You also
have the ability to recall messages for your HP products.
How can I find diagnostics for my computer?
Relevant diagnostic tools are available in the Troubleshooting card on your device’s page. This
section also contains One Click Fixes and Guided Troubleshooters.
At what point do I contact technical support?
HP Support Assistant is designed to provide as much information as possible to help you diagnose
and troubleshoot any issues. If HP Support Assistant does not provide an answer to your query, then
it is time to contact support. Charges will apply to out-of-warranty products.
How do I contact technical support?
Select the support section located at the top of HP Support Assistant. There are several options
available depending on your location, warranty, and availability of service. You will need to select a
country and allow HP to check your warranty status to enable one or more of the support options
listed below:
1. Online Chat: If you have an active Internet connection, you can chat online with HP Customer
Support. Device information, such as your serial number, is automatically sent from your computer
to HP once you approve of that information to be sent.
2. Call: When you call HP Customer Support, you may be asked to provide information such as your
model number or serial number. Both of these numbers can be found in the first card on a device’s
page. To speed issue resolution, your computer can transfer data to HP Customer Support prior to
your conversation, if you approve of this information to be sent.
3. Call Me: If you have an active Internet connection, you can request a call back from HP Customer
Support. Device information, such as your serial number, is automatically sent from your computer
to HP once you approve of that information to be sent.
Note: Certain contact options are available on select devices and in select locations. HP does not
charge for data transfer, but your Internet provider may charge a fee for sending or receiving data.
Can I get help and support if I do not have an Internet connection?
HP Support Assistant will use the information and diagnostics on the local computer even without an
Internet connection.
How do I ensure I always have the latest version of HP Support Assistant?
If the version of HPSA on your machine is out of date the next time you open the app a message will
open letting you know that a newer version is available.