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HP Z400 Workstation

Maintenance and Service Guide

Summary of content (253 pages)

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HP Z400 Workstation Maintenance and Service Guide
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Copyright Information Warranty Trademark Credits Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice.
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About this guide This guide provides service and maintenance information for the HP Z400 Workstation.
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iv About this guide ENWW
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Table of contents 1 Product overview ............................................................................................................. 1 Product features ....................................................................................................................... 1 System board architecture .......................................................................................... 2 Processor technology ..................................................................................
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Installing and customizing Red Hat-enabled workstations ............................................. 21 Verifying hardware compatibility ............................................................... 21 Setting up Novell SLED ........................................................................................................... 21 Updating the workstation ........................................................................................................
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Proactive Change Notification .................................................................................. 48 Subscriber's Choice ................................................................................................. 48 ROM Flash ............................................................................................................. 49 Remote ROM Flash ................................................................................... 49 HPQFlash .......................................
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Special handling of components ............................................................................... 68 Cables and connectors ............................................................................. 68 Hard disk drives ....................................................................................... 69 Lithium coin cell battery ............................................................................. 69 Customer self-repair ...........................................................
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Installing the rear system fan assembly ........................................................ 99 Removing the front fan assembly ................................................................ 99 Installing the front fan assembly ............................................................... 103 Airflow guide ....................................................................................................... 109 Removing the airflow guide .............................................................
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6 Diagnostics and troubleshooting ................................................................................... 163 Calling technical support ....................................................................................................... 164 Locating ID labels ................................................................................................................. 164 Locating warranty information .........................................................................................
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Diagnostic codes and errors .................................................................................................. 194 Diagnostic LED and audible (beep) codes ................................................................ 194 LED color definitions .............................................................................................. 198 POST error messages ............................................................................................ 200 7 Configuring RAID devices .......
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Index ...............................................................................................................................
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1 Product overview This chapter presents an overview of the hardware components of the workstation.
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System board architecture This section describes the workstation system architecture. The following figures show the typical system board block diagram for 4–DIMM and 6–DIMM Z400 workstations. Figure 1-1 4–DIMM system board block diagram NOTE: The x1, x4, x8, and x16 designators describe the mechanical length of the slot. The number in parentheses lists the number of electrical PCIe lanes routed to the expansion slot.
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Figure 1-2 6–DIMM system board block diagram Processor technology This workstation uses the Intel® X58 Express chipset to support the latest Quad Core Intel® Xeon™ processor W3500 Series, including processors up to 130W. These processors incorporate an integrated 3-channel memory controller, microarchitecture improvements and large L3 cache to provide superior performance. In addition, the workstation uses Intel QuickPath Interconnect (QPI) to connect the processor and I/O controller with speeds up to 6.
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Expansion card slots The workstation implements one Intel X58 I/O chip to provide a total of six high-performance graphics and I/O slots. In addition to the two full x16 PCIe Gen2 slots, two additional PCIe x8 (4) slots (x8 mechanically, x4 electrically) provide extra I/O bandwidth for high speed I/O cards. Open ended PCIe x8 connectors let the user install x16 physical size cards in the x8 (4) slots.
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Workstation components This section describes workstation components, including front and rear panel components. For complete and current information on supported accessories and components for the workstation, see http://partsurfer.hp.com. Chassis components The following image shows the components of a typical workstation configuration. Drive configurations can vary.
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Front panel components The following figure shows the front panel of a typical workstation configuration. Figure 1-4 Front panel Table 1-2 Front panel connectors Item 6 Symbol Description Item Symbol Description 1 Optical drive manual eject 6 Headphone connector 2 Optical drive eject button 7 Microphone connector 3 Power button 8 1394a connector (optional and plugged unless configured) 4 Hard drive activity light 9 Optical drive activity light 5 USB 2.
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Rear panel components The following figure shows the rear panel of a typical workstation configuration. Figure 1-5 Rear panel NOTE: The rear panel connectors are labeled with industry-standard icons and colors to assist in connecting peripheral devices.
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Workstation specifications This section provides workstation chassis, power supply, and environmental specifications. Physical characteristics The following table lists the workstation physical characteristics. Weight (Typical configuration) 13.5-19.6 kg (29.8-43.2 lb.) Chassis Dimensions Height: 45.0 cm (17.7 in.) Width: 17.0 cm (6.7 in.) Depth: 44.5 cm (17.5 in.) Power supply description The workstation includes a 475-W 85% efficient power supply to provide power for the workstation.
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Power supply currents Table 1-5 Maximum current per rail Voltage rail 475W maximum continuous current +12 V-CPU 17.5A +12 V-B 17.5A +12 V-D 18.0A V12N 0.30A +5 V-SB 2.25A 3.3V 15.0A 5.1V 21.0A CAUTION: Do not exceed 475 watts of total continuous output power. Maximum combined power on 3.3V and 5.1V is 110W. Maximum combined current on +12V(CPU,B,D) is 38A.
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Power supply specifications Table 1-6 Power supply specifications Item Description Power supply 475W Wide Ranging, Active PFC and 85% efficient Operating voltage range 90 – 269 VAC Rated voltage range 100–240 VAC 118 VAC Rated line frequency 50–60 Hz 400 Hz Operating line frequency range 47–66 Hz 393–407 Hz Rated input current 10A @ 100-127 VAC 10A @ 118 VAC 6A @ 200–240 VAC Heat dissipation Typical 954 Btu/hr = (240.
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System fans This workstation includes: ● One rear system fan ● One CPU heatsink fan ● One power supply fan Additional fans may include: ● Optional front system fan for special environments. ● CPU voltage regulator fan for Z400s equipped with liquid cooling solution. ● Onboard fans on some graphics cards. Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1.
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Environmental specifications The following table lists the environmental specifications of HP Workstations. Table 1-7 HP Workstation environmental specifications Operating: 5 to 35°C (40 to 95°F) Temperature Non-operating: -40 to 60°C (-40 to 140°F) NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.).
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ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency.
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ERP compliance mode This computer provides a European Union ERP Lot 6 (Energy-Related Products Directive) compliance mode. When enabled, this feature lets the workstation shut down to the lowest possible power state by removing all power to the system board. When disabled, the workstation powers down conventionally. When the workstation is shut down in ERP compliance mode, you must use the workstation power button to restore power. Enabling ERP compliance mode To enable ERP Lot 6 compliance mode: 1.
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SATA Power Management SATA Power Management enables or disables SATA bus and/or device power management. Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. When the workload does not require all CPU cores, this feature diverts power from inactive cores to active cores, increasing their performance. This lets the CPU run at a higher than normal rate. Use the workstation BIOS to enable, enhance, or disable Turbo Boost.
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Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines to ensure adequate ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation. Provide at least 15.24 CM (6 inches) of clearance at the front and back of the workstation as shown in the following figure. Your workstation might look different than the one shown.
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● Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure.
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2 Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 19 Setting up Red Hat Enterprise Linux on page 20 Setting up Novell SLED on page 21 Updating the workstation on page 21 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and software updates installed on the workstation.
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Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows 7 or Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for the Windows 7 or Windows Vista operating system only.
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Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
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Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation. To use the drivers in the HP Installer kit for Linux other than RHEL, you must manually extract the drivers from the HP Driver CD and install them.
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Determining current BIOS To determine the current BIOS of the workstation during system power up: 1. Wait for F10=setup to appear on the lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. 22 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
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Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the Web site is the same as the version on your system, no further action is required. 5.
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3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 24 Ordering backup software on page 25 Restoring Windows 7 or Windows Vista on page 25 Restoring Windows XP Professional on page 26 Restoring Novell SLED on page 28 Restore methods The Windows 7 or Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.
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Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/support/contactHP. Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vista. Ordering the RestorePlus! media If you ordered restore media with your workstation, the media is included with your workstation components.
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Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: 1. Boot the workstation. 2. During boot up, an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs. Select Now. 3.
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Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system. This section describes making the media. NOTE: The workstation must have a CD or DVD writer to create the media set.
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Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected. Using RestorePlus! To restore with RestorePlus!: 1. Boot the workstation from the RestorePlus! DVD.
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Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop. You can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions in the readme file in the / iso directory to copy the ISO image file onto CDs. NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure.
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4 System management This section describes the tools and utilities that provide system management for the workstation.
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BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes functions such as POST, PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is a 1-MB Serial Peripheral Interface (SPI) port. See http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications.
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other nonerror text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key except F1 through F12. 32 ● Specify an Ownership Tag, which appears when the workstation is powered on or restarted. ● Specify the Asset Tag or property identification number assigned by the company to this workstation. ● Enable power-on password prompts during system restarts (warm-starts) and power on.
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Accessing the Computer Setup (F10) Utility To access the Computer Setup (F10) Utility menu: 1. Power on or restart the workstation. 2. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10. If you do not press F10 at the appropriate time, try again. Turn the workstation off, then on, and press F10 again to access the utility. You can also press the Ctrl + Alt + Delete keys before starting if you miss the opportunity to press F10. 3.
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The Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown.
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Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Storage Option Description Default Setup Provides these options: ● Save Current Settings as Default—Saves the current settings as default settings for the next operation. ● Restore Factory Settings as Default—Restores the factory settings as the default settings for the next operation. Apply Defaults and Exit Restores the default settings defined in Default Setup.
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Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Storage Options Provides these options: ● Removable Media Boot—Enables and disables the ability to start the workstation from removable media. ● Legacy Diskette Write—Enables and disables the ability to write data to removable media. ● SATA Emulation—Sets the SATA emulation mode with the following options: ● DPS Self-test ◦ RAID + AHCI—both the RAID and AHCI OPROMs execute.
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Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Security Setup Password Enables you to set and enable a setup password for the administrator. If you create a setup password, you must use it to change workstation setup options, to flash the ROM, and to make changes to certain Plug and Play settings under Windows. Power-On Password Enables you to set and enable the power-on password.
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Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Embedded Security Device This option becomes available if Embedded Device is set to Available. Embedded Security Device (Hidden or Available) turns the Trusted Platform Mechanism (TPM) on and off. Device Hidden is the default.
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Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description To enable the Embedded Security Device and to access any security features associated with the device, you must enter a setup password. Setting a device to Available lets the operating system access the device. Hidden makes the device unavailable. It is disabled by the BIOS and cannot be enabled by the operating system.
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Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) 40 Heading Option Description Advanced2 Power-On Options Lets you set the following: ● POST Messages—Enables or disables the splash screen during POST. ● F9 Prompt (Displayed or Hidden)—Selecting Displayed displays the F9=Boot Menu during POST. Selecting Hidden prevents the text from being displayed. However, pressing F9 still accesses the boot menu.
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Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Chipset/ Memory Enable/disable these options: Device Options 1 2 ENWW ● PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill-behaved PCI add-in cards (that can generate SERR# spuriously). ● PCI VGA Palette Snooping (Enable or Disable)—Controls PCI VGA Palette Snooping for compatibility purposes. ● Memory Mode Interleave—Sets interleave mode for dual socket workstations.
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Workstation management This section summarizes capabilities, features, and key components of workstation management, including: Topics Initial workstation configuration and deployment on page 43 Installing a remote system on page 43 Replicating the setup on page 44 Updating and managing software on page 46 HP Client Manager Software on page 46 Altiris Client Management Solutions on page 46 System Software Manager on page 48 Proactive Change Notification on page 48 Subscriber's Choice on page 48 ROM Flash on
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Initial workstation configuration and deployment The workstation includes a preinstalled system software image. After a brief software unbundling process, the workstation is ready to use.
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Replicating the setup This section provides information about replicating the workstation setup. Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the workstation. 2. As soon as the workstation powers on, press and hold F10 until you enter the Computer Setup (F10) Utility.
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Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption can result. For example, do not copy the setup configuration from an HP xw8600 Workstation to an HP Z400 Workstation. This method takes longer to prepare the configuration diskette, but copying the configuration to target workstations is fast. A bootable diskette is required for this procedure.
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Updating and managing software HP provides several tools for managing and updating software on desktops and workstations: ● HP Client Manager Software ● System Software Manager ● Altiris Client Management Solutions ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software The HP Client Manager Software offers these services: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in the
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HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. To download HP SoftPaq Download Manager, visit http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
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System Software Manager System Software Manager (SSM) is a utility available on Windows workstations that lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon on the software, the driver download Web site, and on the Support Software CD.
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ROM Flash HP workstations include a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/ workstation_swdrivers. For maximum ROM protection, establish a setup password. The setup password prevents unauthorized ROM upgrades.
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FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation. If the system ROM is valid, the workstation starts normally.
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Workstation security This section provides information about providing system security through asset tracking, password security, hard disk drive locking, and chassis locks. Asset tracking Asset tracking features incorporated into the workstation provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP CMS, or other systems-management applications.
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Table 4-2 Security features overview (continued) Feature Purpose How it is established Setup Password Prevents reconfiguration of the workstation (use of the Setup utility) until the password is entered From the Computer Setup (F10) Utility menu Network Server Mode Provides unique security features for workstations used as servers From the Computer Setup (F10) Utility menu SATA hard disk drive security HP workstations include the HP DriveLock facility for SATA hard disk drives to prevent unauthor
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DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard disk drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard disk drive.
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Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press F10 at the appropriate time, you must restart the workstation, and then press and hold F10 again to access the utility. If you are using a PS2 keyboard, you might see a keyboard error message. Disregard it. 3.
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Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also override the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the workstation.
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Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup (F10) Utility prevents access to the workstation when power is connected, unless you specify the password. When a power-on password is set, the Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
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Entering a setup password If a setup password has been established on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
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Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or restart the workstation. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
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Clearing passwords If you forget the password, you cannot access the workstation. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 215. Chassis security Side access panel sensor (Smart Cover Sensor) (optional) The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed (if the sensor has been configured in the Computer Setup (F10) Utility).
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The solenoid lock FailSafe Key–available from HP–is is a device for manually disabling the solenoid lock. You will need the FailSafe Key in case of forgotten password, power loss, or workstation malfunction.
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Cable lock (optional) To prevent theft, the rear chassis panel of the workstation accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area. Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.
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Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This lets you go to standby without closing applications or return to the same operational state without any data loss. Changing the power button configuration To change the power button configuration: 1. Select Start, and then select Control Panel>Power Options. 2.
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5 Replacing components This chapter presents removal and installation procedures for most internal workstation components.
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Warnings and cautions WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surface cool before touching. WARNING! Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard.
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NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations Review the following sections, which describe service considerations, before removing and replacing system components. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
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Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories: ● Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand contact. ● Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging.
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Grounding the work area To prevent static damage in the work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas.
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Tools and software requirements The tools necessary for workstation component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.
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Hard disk drives Hard disk drives are fragile, precision components. Avoid subjecting them to physical shock and vibration. The following guidelines apply to all drives, including failed drives, replacement drives, and spares. ● Do not remove hard disk drives from the shipping package for storage. Keep hard disk drives in their protective packaging until they are mounted in the workstation. ● Avoid dropping hard disk drives from any height.
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Removing and installing components This section includes these topics: Topics 70 Component locations on page 71 Power button assembly on page 86 Expansion card slot identification on page 120 Predisassembly procedures on page 74 Optical disk drive (mini-tower configuration) on page 88 Expansion card on page 123 Disassembly order on page 75 Optical disk drive (desktop configuration) on page 92 Battery on page 127 Cable lock (optional) on page 75 Workstation speaker on page 96 Hard disk drive on
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Component locations The following illustration and table identify workstation system board components.
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Table 5-2 4-DIMM system board components ID (continued) Item Component Item Component 10 Password jumper 21 Speaker 11 Chassis intrusion switch 22 Front audio Item 32 Component Serial Figure 5-2 6-DIMM configuration system board components Table 5-3 6-DIMM system board components ID Item 72 Component Item Component Item Component 1 CPU fan 12 Clear CMOS button 23 Front audio 2 Rear chassis fan 13 Front power button/LED 24 PCI 32/33 3 CPU power 14 Crisis recovery jumper
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Table 5-3 6-DIMM system board components ID (continued) Item Component Item Component Item Component 7 Main power 18 SATA ports 29 Audio 8 Battery 19 Internal USB 2 30 Network/USB 9 Floppy disk drive 20 Front USB 31 USB 10 Password jumper 21 Speaker 32 Keyboard/mouse 11 Chassis intrusion switch 22 Front 1394a 33 Serial For related system architecture information, see System board architecture on page 2.
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Predisassembly procedures NOTE: Read Warnings and cautions on page 64 before servicing this component. Perform the following steps before servicing a workstation: 1. Review the safety information and precautions in Warnings and cautions on page 64 and the Safety and Regulatory Information for the workstation. 2. Locate and clear a suitable work area. 3. Close all open software applications. 4. Remove all diskettes, CDs, and DVDs from the workstation. 5. Shut down the operating system. 6.
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Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to access major workstation components. Table 5-4 Workstation component installation To install/ replace... Remove... Then remove... Then remove... Then remove...
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Unlock it and pull it out of the cable lock slot as shown in the following figure.
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Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. This section describes how to remove and install the side access panel. Removing the side access panel To remove the side access panel: WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. 1. Power down the workstation (see Predisassembly procedures on page 74). 2.
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Side access panel sensor (optional) The side access panel sensor (also called the hood sensor or Smart Cover Sensor) is a switch that detects when the side access panel is opened. The side access panel sensor is mounted either on a metal bracket attached to the front chassis or on the front fan holder/card guide. This section describes how to remove and install the sensor. Removing the side access panel sensor To remove the side access panel sensor (bracket mounting): 1.
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To remove the side access panel sensor (front fan holder mounting): 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. Disconnect the sensor cable from the HSENSE receptacle on the system board, as shown below (1). NOTE: To locate system board components, see the service label on the side access panel 5.
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NOTE: The metal bracket where the sensor resides is part of the sensor kit and must be installed before installing a sensor for the first time. Installing a front fan or some full-length expansion cards may require that you install a front fan holder/card guide instead of the mounting bracket. See Installing the front fan assembly on page 103 for details on installing the side access panel sensor with the fan assembly. 1. Power down the workstation (see Predisassembly procedures on page 74). 2.
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Side access panel solenoid lock The side access panel solenoid lock provides a method to lock the side access panel by means of a local or remote signal-controlled solenoid. This section describes how to remove and install the side access panel solenoid lock. Removing the side access panel solenoid lock To remove the side access panel solenoid lock: 1. Power down the workstation (see Predisassembly procedures on page 74). 2.
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Bezel This section describes how to remove and install the front chassis bezel. Removing the front bezel To remove the front bezel: 1. Remove the side access panel (see Removing the side access panel on page 77). 2. Lift the release tabs (1), and then rotate the front bezel off the chassis (2). Figure 5-9 Removing the front bezel Installing the front bezel To install the front bezel, align the tabs discussed in the previous section and rotate the bezel until it snaps in place.
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4. Remove the front bezel (see Removing the front bezel on page 82). 5. Remove the top set of fastening screws from the I/O device assembly (1), as shown in the following figure. Figure 5-10 Removing the front panel I/O device assembly ENWW 6. Remove the bottom set of fastening screws from the I/O device assembly (2). 7. Pull the mounting bracket away from the chassis (3). 8. Grasp the I/O device assembly (4), and pull it away from the chassis (5).
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9. Disconnect the front panel I/O device assembly cables from the system board as shown below. NOTE: Z400s with 6 DIMM slots have an additional cable from the front panel to the 1394a connector on the system board that you must also disconnect. Figure 5-11 Disconnecting the front panel I/O cables 10. Carefully guide the front panel I/O device assembly from the chassis.
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Installing the front panel I/O device assembly To install the front panel I/O device assembly: 1. Guide the front panel I/O device assembly cables through the chassis openings from which they were removed. 2. Place the front panel I/O device assembly in the chassis. 3. Install the fastening screws in the reverse order from which they were removed. 4. Connect the front panel I/O cables directly to the system board.
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Power button assembly This section describes how to remove and install the power button assembly. Removing the power button assembly To remove the power button assembly: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. Remove the front bezel (see Removing the front bezel on page 82). 5.
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7. Pull the power button assembly (2) from the chassis. Figure 5-14 Removing the power button assembly Installing the power button assembly To replace the power button assembly, reverse the previous steps.
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Optical disk drive (mini-tower configuration) This section describes how to remove and install an optical disk drive in the workstation mini-tower configuration. Removing an optical disk drive from the optical bay (mini-tower configuration) 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4.
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7. Lift the green drive-lock release lever (1) and gently slide the drive out of the chassis (2) as shown in the following figure. Figure 5-16 Removing the optical disk drive 8. ENWW After removing the drive, remove the four guide screws on the sides of the drive (two per side) if you plan to install another drive.
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Installing an optical disk drive in the optical bay (mini-tower configuration) To install an optical disk drive: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. Remove the airflow guide (see Removing the airflow guide on page 109). 5. Remove the front bezel (see Removing the front bezel on page 82). 6.
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10. Connect the optical disk drive data cable to the appropriate SATA port on the system board as shown in the following figure. Figure 5-18 Connecting power and data cables 11. Reverse steps 1–5 to replace the components you removed during installation.
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Optical disk drive (desktop configuration) This section describes how to remove and install an optical disk drive in the workstation desktop configuration. Removing an optical drive (desktop configuration) 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the system (Predisassembly procedures on page 74), 3. Remove the side access panel (Removing the side access panel on page 77). 4.
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7. Press down on the yellow drive-lock release lever (1) and gently slide the drive out of the chassis (2). Figure 5-20 Removing the optical drive from chassis 8. After removing the drive (1), remove the four guide screws from the drive (2) if you plan to install another drive.
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Installing an optical drive (desktop configuration) 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the system (Predisassembly procedures on page 74), 3. Remove the side access panel (Removing the side access panel on page 77), 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 109). 5. Remove the front bezel (see Removing the front bezel on page 82), 6.
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9. Connect the data (1) and power (2) cables from the system board to the optical disk drive as shown in the following figure. (See the service label on the side access panel for component locations in your model of Z400.) Figure 5-23 Connecting the optical drive cables 10. Reverse steps 1–5 to replace the components you removed during installation.
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Workstation speaker This section describes how to remove and install the workstation speaker. Removing the workstation speaker To remove the workstation speaker: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. Remove the front bezel (see Removing the front bezel on page 82). 5.
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Power supply This section describes how to remove and install a power supply. Removing the power supply To remove the power supply: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. Remove the airflow guide (see Removing the airflow guide on page 109). 5.
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Power connections For help with identifying power cables, see the following figure and table. Make sure that you route or tie all cables so they cannot interfere with the processor heatsink fan.
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Fan assemblies This section describes how to remove and install the front or rear system fan assemblies. Removing the rear system fan assembly To remove the rear system fan assembly: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4.
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3. Remove the side access panel (see Removing the side access panel on page 77). 4. Remove the front bezel (see Removing the front bezel on page 82). 5. To have adequate clearance to remove the fan assembly, remove any full-length expansion cards (see Removing an expansion card on page 123). 6. If installed, remove the side access panel sensor (see Removing the side access panel sensor on page 78). 7. Unplug the front fan connector from the front chassis fan header on the system board.
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9. When the top tabs release, rotate the top of the fan holder/card guide into the chassis (1) so that the bottom tabs release from the metal grid on the chassis, and then slide the guide away from the front panel (2).
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10. Rotate the fan holder/card guide assembly slightly to one side (1), and then lift it up and out of the chassis (2).
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11. Remove the fan from the fan holder/card guide. Figure 5-31 Removing the fan Installing the front fan assembly NOTE: Only computers having non-factory-integrated, high power PCI cards require the additional cooling provided by the optional front chassis fan included in this kit. This front fan is not recommended for use on computers that have hard drives mounted in the optical bays if your environmental temperature exceeds 27°C (80°F). This might reduce long term reliability of these hard drives.
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7. Insert the fan unit into the fan holder/card guide. Align the fan with the label facing inward. If an airflow indicator is present on the fan, make sure it points toward the holder and the rear of the chassis. Position the power cable so that it has the maximum length to reach the system board. Figure 5-32 Inserting the fan into the fan holder/card guide 8.
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b. Insert the side access panel sensor into the slot provided on the fan holder/card guide.
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9. Route the front chassis cables so that they will clear the fan holder/card guide: ● Route the front USB and power switch cables along the bottom of the drive bay (1). ● Route the speaker cable along the side wall of the chassis (2).
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10. Insert the fan holder/card guide assembly. Make sure that the fan cable can reach the power receptacle on the system board. TIP: Rotate the fan assembly slightly from side to side to fit it into the chassis. CAUTION: Clamping a cable between the card guide and the chassis might damage the cable. Figure 5-35 Inserting the fan holder/card guide assembly 11. Finish installing the fan holder/card guide assembly, as shown in the following illustration: a.
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d. (If installing side access panel sensor) Carefully route the side access panel sensor cable along the drive bay and plug it into the HSENSE connector on the system board (4). NOTE: To locate system board components, see the service label on the side access panel Figure 5-36 Installing the fan holder/card guide assembly 12. Make sure that none of the cables are pinched by the fan holder/card guide assembly. 13. Replace components removed during this procedure: ) 108 a.
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Airflow guide This section describes how to remove and install the airflow guide used in the 6–DIMM versions of the workstation. Removing the airflow guide 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4.
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Installing the airflow guide 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. Press the power cables, including P1, down toward the system board between the DIMM slots and the internal bay, as shown in the following figure.
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5. Set the airflow guide into the chassis. a. Place the edge of the airflow guide (1) between DIMM socket #6 and the CPU heatsink. Figure 5-39 Installing the airflow guide b. ENWW Route the power and data cables through the opening next to the internal bay (2).
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6. Route the CPU power cable (P3) through the opening next to the power supply as shown in the following figure.
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7. Secure the airflow guide in the chassis. a. Insert the tab on the airflow guide into the slot next to the yellow ODD release lever (1), and then press down as shown in the following figure. Figure 5-41 Securing the airflow guide b. ENWW Ensure that the airflow guide secures even with the end of the FDD bay, and that the latch (2) engages with the slot in the internal bay cover.
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c. Ensure that the latch on the top of the airflow guide snaps under the edge of the chassis frame as shown in the following figure. Figure 5-42 Securing the airflow guide latch 8. 114 Replace all components that were removed in preparation for component installation.
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Memory This section presents memory module (DIMM) configuration information and removal/installation procedures. DIMM installation guidelines ● Install only HP-approved unbuffered DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find which DIMMs are compatible with the workstation CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP.
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Figure 5-44 6–DIMM load order Supported DIMM configurations The workstation supports these DIMM arrangements, depending on which Z400 product you order: ● Up to six DIMM slots ● Memory range from 1 GB to 16GB for the 4-DIMM product ● Memory range from 1 GB to 24GB for the 6-DIMM product ● No support for mirroring ● No support for DIMM sparing BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: 116 ● If the BIOS can find a valid memory configuration by
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Removing a DIMM To remove a DIMM: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). CAUTION: To prevent electrical damage to the DIMMs during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Otherwise, the workstation may not recognize the memory changes. 3. Remove the side access panel (see Removing the side access panel on page 77). 4.
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Installing a DIMM To install the DIMM: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). CAUTION: To prevent electrical damage to the DIMMs during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. Otherwise, the workstation may not recognize the memory changes. 3. Remove the side access panel (see Removing the side access panel on page 77).
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6. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1), as shown in the following figure. CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs. Figure 5-47 Seating the DIMM ENWW 7. Secure the socket levers (2). 8. For a 6-DIMM workstation configuration, replace the airflow guide (see Installing the airflow guide on page 110). 9.
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Expansion card slot identification This section identifies and describes workstation expansion card slots, and presents card configuration information. Slot identification and description The following figure identifies workstation expansion card slots. Figure 5-48 Identifying expansion card slots The following table describes the workstation PCIe card slots.
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NOTE: The x1, x4, x8, and x16 designators describe the mechanical length of the slot. The number in parentheses shows how many electrical PCIe lanes are routed to the expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected. A x16 PCIe card runs at the bandwidth of the slot it is plugged into. Slots one and three use open-ended PCIe connectors, so a PCIe x16 card can be inserted.
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Choosing an expansion card slot Whenever possible, use the following tips to help you select the proper slot for an expansion card: 122 ● Insert the primary graphics card in a PCIe x16 slot intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card. ● Install full-length cards in slots that support full-length cards.
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Expansion card PCIe I/O slots can support other PCIe cards with less bus bandwidth than what is physically defined for the slot. Expansion card slot description NOTE: The x1, x4, x8, and x16 designators describe the mechanical length of the slot. The number in parentheses shows how many electrical PCIe lanes are routed to the expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected.
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4. Remove the expansion card support, if installed. Some workstation models use a bar support; remove the two screws (1) and lift up on the support (2). Figure 5-49 Removing expansion card support Other workstation models use a hold down clamp; grasp the top of the clamp (1), squeeze the release handles until the bottom of the clamp releases from the clamp rail (2) (it should click when it releases), and swing the clamp out from the back panel (3). Figure 5-50 Removing expansion card clamp 5.
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6. Push down on the expansion card retention clamp levers on the inside of the chassis to open the retention clamp (1) as shown below. Figure 5-51 Removing the expansion card Release the expansion card slot latch (2), and then carefully lift the card from the chassis (3). 7. Install an expansion slot cover and close the expansion card retention clamp. If the expansion card retention clamp does not close, ensure that all cards are properly seated, and then try again.
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Installing an expansion card Visit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. To install an expansion card: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4.
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Battery This section describes how to remove and install the battery. The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 60°C (140°F).
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5. Pull the tab (1) on the battery holder, and then lift it straight up (2), as shown in the following figure. Figure 5-53 Removing the battery Installing the battery To install the battery: 1. Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder. 2. Place the battery edge under the plastic housing tab and press gently until it snaps into place. Hard disk drive This section provides information to successfully remove and install a hard disk drive.
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5. Lift the green hard disk drive release lever (1), then slide the hard disk drive (2) from the chassis as shown. Figure 5-54 Removing the drive from the chassis 6. Replace the side access cover when finished. Installing the hard disk drive Installation guidelines The workstation typically ships with an HDD, but additional drives can be added to expand data storage: ● Refer to the service label on the side access panel of your workstation to determine the location of the SAS and SATA ports.
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The cables plug into the system board connectors in the following manner: ● SATA HDD cables are plugged into SATA ports, starting at SATA port zero. ● SAS HDD cables do not plug into system board connectors, but into a separate SAS controller card. Installation To install an HDD: 1. Select a drive bay in which to install the hard disk drive. 2. Locate the four isolation grommet screws on the chassis. Figure 5-55 Locating the grommet screws 3.
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4. If installing a SAS drive, attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive as shown in the following figure. NOTE: SAS Drives require a separate SAS Controller plug-in card.
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5. Push the hard disk drive into the selected bay until it snaps into place (1), as shown in the following figure. Figure 5-58 Installing the HDD drive 6. Attach a power cable (2) to the drive, and attach a data cable (3) from the SATA port or SAS controller to the hard disk drive. CAUTION: To avoid crushing or pinching the data cable when you replace the access panel, use a data cable with a right-angle connector when you install a HDD in bay 1 or bay 2.
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Liquid cooling solution This section describes how to remove and install a processor liquid cooling solution (LCS). NOTE: The LCS is not eligible for Customer Self-Repair. Call HP Support for further instructions before attempting to remove or repair this system. Removing the liquid cooling solution 1. Disconnect power from the system (Predisassembly procedures on page 74). 2. Remove the side access panel (see Removing the side access panel on page 77). 3.
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b. Remove the two LCS VR fan assembly bracket screws and remove the assembly from the chassis, as shown in the following figure.
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5. Disconnect the rear system fan cable from the system board as shown in the following figure.
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6. Remove the screws and the LCS radiator assembly from the chassis as shown in the following figure.
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7. Disconnect the LCS pump cable from the system board as shown in the following figure.
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8. Remove the cold plate assembly. a. Slowly and evenly loosen one pair of diagonally opposite screws (1) on the LCS cold plate assembly until the screw shanks disengage from the system board, and then loosen the remaining pair (2), as shown below. Figure 5-64 Loosening the LCS cold plate screws in sequence b. 138 Lift the cold plate assembly from the CPU, and then remove the entire LCS unit from the system.
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c. With the LCS unit removed, gently twist the cold plate assembly (1), and remove it from the retention ring (2), as shown in the following figure. Figure 5-65 Removing the cold plate assembly from the retention ring d. ENWW Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the cold plate assembly, allowing the alcohol to dry completely afterward.
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9. Remove the rear system fan from the LCS radiator fan holder by lifting the fan holder tabs (1), and then rotating the fan out of the holder (2), as shown in the following figure. (Release the tabs when the fan is removed.) Figure 5-66 Removing the rear system fan from the radiator fan holder 10. Reinstall the rear system fan (see Installing the rear system fan assembly on page 99). 11. Reinstall the CPU heatsink (see Installing the CPU heatsink on page 154). 12.
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Installing a liquid cooling solution 1. Disconnect power from the system (Predisassembly procedures on page 74), 2. Remove the side access panel (see Removing the side access panel on page 77). 3. If your system has an airflow guide, remove it (see Removing the airflow guide on page 109). 4. Remove the rear system fan assembly from the chassis (see Removing the rear system fan assembly on page 99). 5.
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7. Set the cold plate retention ring on the CPU heatsink mounting base, and then slightly tighten a single retention screw (see Installing the CPU heatsink on page 154) as shown in the following figure. CAUTION: Do not scratch the system board while maneuvering the cold plate assembly or you might damage components. TIP: Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move.
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8. Install the LCS cold plate. a. Remove the plastic cover from the bottom of the cold plate as shown in the following figure. Figure 5-69 Removing the protective cap b. ENWW Perform one of the following tasks: ● If you are reusing the original LCS unit, apply thermal compound to the center of the CPU top surface (see Installing the CPU heatsink on page 154).
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c. Lift the edge of the LCS cold plate retention ring, align the tabs on the retention ring with the slots in the cold plate, and then set the cold plate into the retention ring on the CPU as shown in the following figure. TIP: Ensure that the HP logo is positioned horizontally as shown in the figure. Figure 5-70 Positioning the LCS cold plate d. 144 Gently twist the cold plate body until it locks into place in the retention ring as shown in the previous figure.
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e. Carefully tighten the four cold plate retention screws a little at a time in diagonal pairs—first set (1), and then set (2)—to 6 in.-lbs. of torque. CAUTION: Do not overtighten the heatsink screws. If you overtighten them, you might strip the threads in the system board tray. Do not fully tighten one screw and then move on to the next. Instead, tighten each diagonal set of screws a little at a time, ensuring that the cold plate remains level.
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9. Connect the LCS pump cable to the system board as shown in the following figure.
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10. Install the LCS radiator with attached rear system fan in the chassis. as shown in the following figure. a. Align the LCS radiator assembly in the chassis as shown in the following figure. TIP: Align the radiator assembly with the rear system fan screw holes in the chassis.
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b. Fasten the LCS radiator assembly to the chassis as shown in the following figure.
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11. Connect the rear system fan cable to the system board as shown in the following figure.
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12. Install the LCS VR fan in the chassis. a. Place the LCS VR fan in the chassis so that the fan bracket holes align with the holes in the chassis as shown in the following figure.
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b. Fasten the LCS VR fan assembly to the chassis as shown in the following figure.
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c. Connect the LCS VR fan cable to the system board as shown in the following figure. Figure 5-78 Connecting the LCS VR fan cable 13. Reinstall all removed components and reconnect any cables that have been disconnected.
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CPU heatsink This section describes how to remove and install a CPU heatsink. Removing the CPU heatsink To remove a heatsink: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 109). 5.
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6. Disconnect the CPU heatsink fan cable from the system board (1), as shown in the following figure. Figure 5-80 Disconnecting the heatsink fan cable 7. Before lifting the heatsink, gently twist the heatsink to break the thermal compound between the CPU and the heatsink. 8. Lift the CPU heatsink out of the chassis (2). 9. Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
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6. Align the four mounting screws with the mounting holes in the system board and carefully place the heatsink on the CPU. Ensure that the heatsink is placed properly with the fan positioned toward the front, facing the memory DIMMs. CAUTION: Do not overtighten the heatsink screws. If you overtighten them, you might strip the threads in the system board tray. Do not fully tighten one screw and then move on to the next.
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CPU This section describes how to remove and install a CPU. Removing a CPU To remove a CPU: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 109). 5. Remove the CPU heatsink (see Removing the CPU heatsink on page 153).
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Installing a CPU NOTE: HP recommends that you do not swap processors (CPUs) from one system board to another. To install a CPU: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 109). 5.
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System board This section describes replacing the system board. Removing the system board To remove the system board: 1. Power down the workstation (see Predisassembly procedures on page 74). 2. Disconnect power from the workstation (see Predisassembly procedures on page 74). 3. Remove the side access panel (see Removing the side access panel on page 77). 4. If your system has an airflow guide, remove it (see Removing the airflow guide on page 109). 5.
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TIP: If you leave the heatsink installed, you can grasp it and use it to guide the system board out of the chassis. Installing the system board To install the system board: ENWW 1. Insert the system board with the rear chassis side of the board tilted slightly downward. 2. Push back on the board while maintaining downward pressure on the board to clear the release mechanism. The latch should click into place. 3. Reinstall all removed components and cables.
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Converting to desktop configuration This workstation can be operated in the mini-tower or the desktop configuration. Follow these steps to convert to desktop configuration operation: 1. With power removed from the workstation, remove the side access panel (see Removing the side access panel on page 77). 2. Remove the front bezel from the workstation (see Removing the front bezel on page 82). 3.
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6. On the back of the front bezel, squeeze the HP logo mounting tabs (1), and then press the logo outward (2), as shown in the following figure. Figure 5-87 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise, and then release the logo and press it back into place in the front bezel. 7. ENWW Remove the EMI filler panels and remove the optical disk drive from the chassis (see Removing an optical disk drive from the optical bay (mini-tower configuration) on page 88.
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8. Rotate the EMI filler panels and the optical drive 90 degrees as shown in the figure below, and then reinstall them (see Installing an optical drive (desktop configuration) on page 94. Figure 5-88 Reinstalling the optical drive 9. Replace the front bezel (see Installing the front bezel on page 82) and the side access panel (see Installing the side access panel on page 77) when finished.
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6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 164 Locating ID labels on page 164 Locating warranty information on page 165 Diagnosis guidelines on page 167 Troubleshooting checklist on page 169 HP troubleshooting resources and tools on page 169 Troubleshooting scenarios and solutions on page 172 Self-troubleshooting with HP Vision Diagnostics on page 183 Diagn
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Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
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Each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) as shown in the figure below. Figure 6-1 Workstation label locations In general, the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation (your workstation may look different). Keep this number available when contacting customer service for assistance. A product number is generally located next to the serial number.
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166 3. Under Select your product, click on Workstations. 4. Under Personal Workstations, click on HP Z400 Workstation. This displays information about warranties, upgrades, extensions.
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Diagnosis guidelines If you encounter a problem with the workstation, monitor, or software, the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action. Diagnosis at startup ENWW ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, CDs, or USB drive keys from your system before turning it on.
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Diagnosis during operation 168 ● Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 194 section of this document for information on interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, then your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
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Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Is the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ● If the monitor is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
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NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. NOTE: Currently, HP Help and Support Center does not work on Windows Vista. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ● http://www.hp.com—Provides useful product information.
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Customer Advisories, Customer and Security Bulletins, and Customer Notices To find advisories, bulletins, and notices: 1. Visit http://www.hp.com/go/workstationsupport. 2. Select the desired product. 3. Under Resources for , select See more…. 4. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index.
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● Wake the workstation by pressing any key on the keyboard or the power button. If the system remains in suspend mode, shut down the system by pressing and holding the power button for at least four seconds, then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart, press the power button to start the workstation.
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Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation seems to be frozen. Program in use has stopped responding to commands. 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2. Attempt the normal Windows shutdown procedure. 3. Restart the workstation using the power button. Workstation date and time display is incorrect. Real-time clock (RTC) battery might need replacement. 1. Reset the date and time in the Control Panel.
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Table 6-1 Minor problems (continued) Problem Cause Possible Solution CAUTION: Internal components might be powered even when the workstation is off. To prevent damage, disconnect the workstation power cord before you remove a component. Diagnose faulty device To verify the presence of a faulty device, you must disconnect all devices one at a time, removing the graphics card last: 1. Disconnect AC power to the computer. 2. Disconnect a device (graphics card last). 3. Reconnect AC power 4.
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Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: 1. Disconnect the AC power. 2. Remove the internal power supply cables from the system board. (You do not need to remove the power supply from the chassis.) 3. If necessary, disconnect the PCIe power cable from the graphics card. 4.
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Table 6-2 Power supply problems (continued) Problem Cause Solution 2. c. Replace the device causing the failure d. Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality. a. Disconnect AC power. b. Remove the internal power supply cables from the system board. (You do not need to remove the power supply from the chassis.) c. If necessary, disconnect the PCIe power cable from the graphics card. d. Plug in AC power.
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Table 6-3 Diskette problems (continued) Problem Cause Solution Diskette drive cannot write to a diskette. Diskette is not formatted. Format the diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Verify the drive letter in the path statement. There is not enough space on the diskette. Use another diskette. Diskette write-control is enabled.
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Solving hard drive problems Table 6-4 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Locate and block the usage of bad sectors. If necessary, reformat the hard disk. If the drive is detected by the BIOS, run DPS Self-test. Disk transaction problem. Drive not found (identified). The directory structure is bad, or there is a problem with a file. 1. Right-click Start, select Explore, and select a drive. 2. Select File>Properties>Tools.
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Table 6-4 Hard drive problems (continued) Problem Cause Solution Nonsystem disk or NTLDR missing message. System is trying to start from a nonbootable diskette. Remove the diskette from the drive. System is trying to start from a damaged hard drive. 1. Insert a bootable diskette into the drive and restart the workstation. 2.
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Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals. Screen blanking utility installed or energy saver features enabled.
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Table 6-5 Display problems (continued) Problem Cause Solution Dim characters The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor. If the graphics controller was upgraded, the correct video drivers might not be loaded.
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Solving audio problems Table 6-6 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. The external speakers are not turned on. Turn on the external speakers. External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled.
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Table 6-6 Audio problems (continued) Problem Cause Solution Sound occurs intermittently. Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Workstation appears to be locked up while recording audio. The hard disk might be full. 1. Before recording, be sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format.
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● ◦ Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration ◦ And more...
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Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a CD, DVD, or USB flash drive. Then use the disk or drive to perform diagnostics on the workstation: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system. 6. Select the Diagnostic link. 7.
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Accessing HP Vision Diagnostics on the workstation The following procedures describe how to access the HP Vision Diagnostics utilities included in the workstation software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. 1. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. A setup menu appears. 2.
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ENWW 4. Restart the workstation with the with the DVD installed in the optical drive. The workstation boots to the DVD and initiates the memory diagnostic utility. 5. Follow the diagnostic prompts to troubleshoot workstation memory.
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User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status — This screen shows progress and status of currently running diagnostics. ● History — All past diagnostics runs and status are listed there. ● Errors — All past diagnostics failures are listed there.
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ENWW ● Input Devices — Shows user input devices such as all connected mice and keyboards. ● Memory — Shows system memory information. ● Miscellaneous — List any devices or data that don't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System — Shows information about system board devices such as fans and cables.
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Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. You can select or unselect different Test Modes: ● Quick — Performs quick-performance tests that cover your entire hardware. You cannot change test parameters. ● Complete — Performs all available tests but may take a long time to complete. You cannot change test parameters. ● Custom — Offers all available tests, and you can change test parameters to fit your specific needs.
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ENWW 4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you want the diagnostic test for a specified time period, enter the amount of time in minutes. 5. Click the Start Test button to begin the testing. This displays the Status tab, which lets you monitor the progress of the tests.
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Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange.
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● The Reason section describes the likely cause of the error. ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the Error Log.
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Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB flash drive if running HP Vision Diagnostics from CD. 2. Click Save in the bottom on any of the Survey, History or Errors tabs.
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Table 6-8 Diagnostic lights and audible codes Activity Possible cause Blue Power LED on. No beeps. Workstation on. Blue Power LED blinks every two seconds. No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED is off. No beeps. Workstation in Hibernate mode (S4-Suspend to disk) or off state (S5). Blue Power LED blinks three times*, once per second. No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
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Table 6-8 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps.
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Table 6-8 Diagnostic lights and audible codes (continued) Activity Red Power LED blinks seven times, once every second, followed by a two- second pause. Seven beeps. Possible cause System board failure (ROM detected failure prior to video). Recommended action 1. NOTE: Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS. 2. Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps.
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Table 6-8 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks nine times, once every second, followed by a two-second pause. Nine beeps. System powers on but does not start. 1. The system board might have a problem. Contact HP for assistance. 2. The CPU might have a problem. Contact HP for assistance. System does not power-on and LEDs are not blinking. No beeps. System unable to power on.
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Table 6-9 LED color definitions (continued) ENWW LED state LED color System status Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 200.) None No light System is in Hibernate, or is off.
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POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem.
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Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or the Windows utilities. 2. Verify that the memory modules are installed properly. 3. If third-party memory has been added, test the memory configuration using HP memory. 4. Verify the memory module type. 1. Run the Computer Setup (F10) utility or the Windows utilities. 2.
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Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 213—Incompatible Memory Modules A memory module in the memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify the memory module type. 2. Insert the DIMM in another memory socket. 3. Replace the module with a DIMM conforming to the SPD standard. DIMMs are not installed correctly (not paired correctly).
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Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 513—Front Chassis fan not detected Front fan missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. If necessary, add a heatsink to the processor and ensure proper operation. 2. Replace the processor. 1. Ensure that the fan is installed and connected properly. 2. Replace the fan.
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Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 914— Hood Lock Coil is not Connected Mechanism is missing or is not connected. 1. Reconnect or replace the missing mechanism. 2. Reseat or replace the missing mechanism cable. 916—Power Button Not Connected Power button cable is disconnected from the system board. Reconnect the cable and restart. 917—Front Audio Not Connected Front Audio mechanism is missing or is not connected. 1.
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Table 6-10 POST error messages (continued) ENWW Screen message Probable cause Recommended action 1720—SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard disk drives have a firmware patch that fixes erroneous error messages.) 1. Determine if the hard disk drive is giving a correct error message. 2. Run the Drive Protection System test (if applicable). 3. Apply firmware patch (if applicable). See http://www.hp.com/support. 4.
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7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices, and includes these topics: Topics Maximum hard drive configurations on page 206 Configuring SATA RAID devices on page 207 Configuring SAS RAID devices on page 210 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing the workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
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Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes.
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Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI. 6. To accept the new setting, press F10. 7.
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Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. 1. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2. If required, refer the workstation Maintenance and Service Guide to make available enough physical drives to create the RAID volume. 3. Use the up or down arrow key to highlight 1. Create RAID Volume, and then press Enter. 4.
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Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals.
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SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
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SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
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SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOSbased configuration utility. The procedure assumes that the system has the required disk and disk controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3.
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Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. 3. Press Enter to go to the Adapter Properties screen. 4. In the Select New Array Type screen, use the arrow keys to select New Existing Array. 5.
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8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 216 Resetting the password jumper on page 217 Clearing and Resetting the CMOS on page 217 ENWW 215
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Preparing to configure passwords The Computer Setup (F10) Utility lets you create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only ● Define a power-on password only ● Define both When defining a setup password only, you cannot enter the setup utility without the password. No password is needed to start from power-on. When defining a power-on password only, the power-on password is needed to enter F10 Setup or to start from power-on.
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Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components cool before touching. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is turned off.
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Using the CMOS Button To clear CMOS using the Clear CMOS button, use the following procedure: WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and let the internal system components cool before you touch them. CAUTION: When the workstation is plugged in, the power supply has voltage applied to the system board, even when the workstation is powered off.
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Using the Computer Setup (F10) Utility to Reset CMOS To reset CMOS using the Computer Setup (F10) Utility: 1. Access the Computer Setup (F10) Utility menu. 2. When the Computer Setup message appears in the lower-right corner of the screen, press F10, and then press Enter to bypass the title screen, if necessary. If you do not press F10 while the message is displayed, the workstation must be restarted to access this utility. 3. From the Computer Setup (F10) Utility menu, select File>Default Setup.
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A Connector pins Workstation keyboard Workstation mouse Workstation Ethernet 220 Appendix A Connector pins Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Pin 10/100– MbSignal 1000–Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit Data TX/RX 0 – 3 (+) Receive Data TX/RX 1 + 4 Unused TX/RX 2 + 5 Unused RX/RX 2 – 6 (-) Receive Data TX/RX 1 – 7 Unused TX/RX 3 +
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Workstation USB Pin Microphone cable (1/8 inch) 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Headphone cable (1/8 inch) Audio 2 (Ring) Power 3 (Shield) Ground Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Pin Line-out audio cable (1/8 inch) Signal 1 (Tip) Pin Audio line-in cable (1/8 inch) Signal Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground SATA
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SATA drive Pin Signal Data Cable Pin Signal Power Cable Pin Signal Power Cable S2* A+ P2 3.3V power P9 S3* A- P3 3.
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SAS drive Segment Pin Power segment Backplane receptacle Plug and cable receptacles P1 V33c P2 V33c P3 V33c precharge P4 GROUND P5 GROUND P6 GROUND P7 V5c precharge P8 V5c P9 V5c P10 GROUND P11 READY LED P12 GROUND P13 V12 precharge P14 V12c P15 V12c c c d c VGA Pin ENWW Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 +5 VDC 14 Ver
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DVI-I cable Pin Signal Pin Signal 1 T.M.D.S DATA 2- 16 HOT PLUG DETECT 2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0- 3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4- 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4+ 2 6 0 T.M.D.S DATA 5- DDC CLOCK 21 T.M.D.S DATA 5+ 7 DDC DATA 22 T.M.D.S CLOCK SHIELD 8 ANALOG VERT. SYNC 23 T.M.D.S CLOCK+ 9 T.M.D.S DATA 1- 24 T.M.D.S CLOCK- 10 T.M.D.S DATA 1+ 11 T.M.D.S DATA 1/3 SHIELD C1 ANALOG RED 12 T.M.D.
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Display port 4 ML_Lane 1(p) 14 GND 5 GND 15 AUX CH(p) 6 ML_Lane 1(n) 16 GND 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 ENWW Pin Signal Pin Signal Pin Signal 1 +3.3V 9 +5 Vaux 17 GND 2 +3.3V 10 +12 V-B 18 GND 3 GND 11 +12 V-B 19 GND 4 +5V 12 12 V-D 20 GND 5 GND 13 +3.
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CPU power cable, P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 WHT 12V CPU 4 WHT 12V CPU CAUTION: Ensure that you can differentiate between which power cable connects to the PCIe x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors. The PCIe power cable has a 6-pin black connector, and the CPU power cable has an 4-pin white connector.
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Internal USB 1 2x5 Pin Signal 5 USB6 The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. 6 USB9 7 GND To prevent damage to the connectors, always connect a narrow 1x5 option cable connector to pins 1,3,5, and 7 only of the 2x5 connector (pin 9 is not keyed on the connector).
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CPU fan FDD 228 Appendix A Connector pins Pin Signal 1 GND 2 +12V 3 TACH1 4 PWM 5 TACH2 Pin Signal Pin Signal 1 Ground 18 FLP_DIR# 2 FLP_LOWDEN# 19 Ground 3 Tach 20 FLP_STEP# 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP# 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN# 8 FLP_INDEX# 25 Ground 9 Ground 26 FLP_TRACK# 10 FLP_MOTOR# 27 Ground 11 Ground 28 FLP_WP# 12 Unused 29 Ground 13 Ground 30 FLP_RD_D# 14 FLP_SEL_A# 31 Ground 15 Ground 32 FLP_HD_
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Internal serial ENWW Pin Signal Pin Signal 1 DTR1# 9 +5V 2 RXD1 10 +3.
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B System board designators This appendix describes the system board designators for this workstation.
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Designator Silk screen Component P66 - P67 P66 - P67 SATA Connectors SATA4 - SATA5 P70 P70 CPU0 FAN Primary CPU fan header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HLCK Side access panel solenoid lock header XBT1 XBT1 BAT Battery holder XMM1 - XMM6 4-DIMM: XMM1-XMM4, DIMM1-DIMM4 Memory slots 6-DIMM: XMM1-XMM6, DIMM1-DIMM6 XU1 ENWW XU1 CPU0 Primary CPU socket 231
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C Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the workstation before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard.
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● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ● Follow the safety precautions presented (Service considerations on page 65) before cleaning the workstation.
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D Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 235 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ● Linux Product support on page 236 ● Additional information ● Technical support ● Business Support Center ● IT Resource Center ● HP Service Center ● HP Business and IT Services ● Warranty information Product do
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Product information Table D-1 Product information Topic HP Cool Tools Location Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance.
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Product support Table D-2 Product support Topic Additional information Location For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.
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Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, see http://www.hp.com/support/workstation_manuals. These include this User Guide and the Maintenance and Service Guide. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more.
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Product diagnostics Table D-4 Product diagnostics Topic 238 Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Maintenance and Service Guide. Audible beep and LED code definitions Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the workstation.
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Product updates Table D-5 Product updates Topic Software, BIOS, and driver updates Location See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information....
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Index A Appendices Connector pins 220 System board designators 230 B BIOS Determining version Updating 23 BIOS ROM 31 22 C Clearing and resetting CMOS 217 Computer Setup (F10) Utility Menu description 34 Configuring RAID devices SAS RAID 210 SATA RAID 207 Connector pins Audio line-in 221 Audio line-out 221 CPU fan 228 CPU power cable 226 Display port 224 DVI-I 224 Ethernet 220 FDD 228 Graphics aux.
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Predisassembly 74 Rear system fan 99 Self-repair 69 Service considerations 65 side access panel sensor 78 side access panel solenoid 81 Slot identification 120 System board 158 Workstation speaker 96 RestorePlus! 25 Restoring the operating system Restore methods 24 Windows Vista 25 Windows XP 26 Remote ROM Flash 49 Remote system install 43 Replicating the setup 44 ROM Flash 49 Subscriber's Choice 48 System Software Manager 48 Updating software 46 Workstation security 51 Workstation setup Ensuring proper ve