Software Guide

Troubleshooting 189
Troubleshooting
I cannot remove a
CD or DVD.
1 Turn on the HP Digital Entertainment Center and press the Eject button near the
drive to extend the tray.
Or
Double-click My Computer, right-click the drive letter of the stuck drive, and
click Eject.
Or
If you have a multimedia keyboard, press the Eject key on the keyboard. The
Eject key is sometimes near the volume knob or media playback keys.
If these methods do not work a disc is jammed.
1 Turn off the HP Digital Entertainment Center and unplug it from the power source.
2 Open the protective door flap in front of the drive door by pressing it on the
lower edge.
3 Insert a paperclip gently into the hole on the front of the CD or DVD drive door
until the door opens.
Send/Don’t Send
error messages keep
appearing.
If you get an error message with Send and Don’t Send options, close the dialog box
by clicking Send or Don’t Send. Continue with your tasks. For best performance,
HP recommends that you restart your HP Digital Entertainment Center at a
convenient time. To restart the HP Digital Entertainment Center: Click Start on
the taskbar, click Turn Off Computer, and then click Restart.
My remote control
sensor does not
seem to work with
my remote control.
Media Center does
not recognize my
set-top box remote
control.
■ Make sure the remote control sensor is plugged into the HP Digital Entertainment
Center correctly; see the setup poster.
■ Make sure you point the receiver directly at the remote sensor at the correct range
of about 5 to 10 feet away.
■ Restart your HP Digital Entertainment Center. (If you cancel out of the setup wizard
while the HP Digital Entertainment Center is learning the remote signals, the
remote sensor may no longer receive commands normally.)
Set-top box remote controls that use the RC5 protocol are not compatible with
Media Center.
Problem Possible solution