Limited Warranty and Support Guide HP Digital Entertainment Center Before contacting the HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference. The first four items on the list (Model Number, Product Number, Serial Number, and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time.
Table of Contents Hardware Limited Warranty..................................................................... 2 Exclusions ...............................................................................................................3 Exclusive Remedy.....................................................................................................3 Limitation of Liability .................................................................................................3 Limited Warranty Period ......
Hardware Limited Warranty DURATION OF LIMITED WARRANTY Hardware: Original systems — 1 year Technical phone assistance to diagnose potential hardware issues — 1 year General Terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability or (b) with equivalent products to an original product that has been discontinued.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES.
HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a customer self-repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. You are also required to cooperate with HP in attempting to resolve the problem over the telephone.
Software Technical Support Contacting HP Software technical support for your HP software, HP preinstalled third-party software, and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for ninety (90) days from date of purchase. See “Contacting HP” for online resources and telephone support. Any exceptions to this will be specified in your End-User License Agreement (EULA).
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains all of the original Software Product’s proprietary notices and that it is used only for back-up purposes. d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA. e. Freeware.
. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U.S. $5.00.
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s): Product: Model Number(s): Product Options: Personal computer S0000, SR1000, SA4000, m000, m1000, m5000, d1000, a000, t000, x5000, w1000 series. a1000, t3000, d4000, w5000, m7000, z500, s7000.
Operating Specifications Electrical ratings: AC INPUT 100-127V , 3A or 4A or 6A* 200-240V , 2A or 3A* 50/60 Hz Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2000 m Storage altitude: 0–4572 m * Refer to your PC’s ratings label located on the back of the PC to determine exact electrical rating.
FCC Regulatory and Safety Information (USA Only) Federal Communications Commission (FCC) Radio Frequency Interference Statement WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Canada Department of Communications (DOC) Notice Telephone Connection The Canada Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the user’s satisfaction.
WARNING: Your PC is provided with a voltage select switch for use in a 115 or 230 V power system. The voltage select switch has been preset to the correct voltage setting for use in the particular country/region where it was initially sold. Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty.
Support Information Don’t Forget to Register! Go to: http://register.hp.com You can view your product number, model number, and serial number by pressing the Ctrl+Alt+S keys on the keyboard (at the same time). You can also find this information on a printed label inside the Personal Media Drive bay on the front of the HP Digital Entertainment Center.
Where to Get Help HP offers a wide variety of service and support options, which are available around the clock for HP customers with products that are either in or out of warranty. Corel http://www.corel.com EarthLink Dial-up customer service 1-800-890-6356 Options to use when you need help: 1 Check the Start Here booklet and product documentation for help with setting up and using your product. Dial-up technical support 1-800-890-5128 2 Use the support tools right on your product.
When Should I Contact HP Total Care Support and Services? • • • The Help and Support Center or other support tools on your product did not identify or help solve your problem. You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site. There is obvious damage or a mechanical breakdown with your product, and it does not work. Support agents are available 24 hours a day in English, Spanish (U.S.
Recovering from Software Problems The HP Digital Entertainment Center (HP DEC) uses the operating system and installed software programs during normal operation. If your HP DEC works improperly or stops because of the software, you may be able to repair it. For some software repairs, use the HP Application Recovery program or the HP PC System Recovery program. There are several methods to fix your HP DEC.
System Restore WARNING: Try System Restore before using the HP PC System Recovery program. If software on your hard drive accidentally gets erased or damaged, first use the Microsoft System Restore feature in Windows XP to restore the computer system and program settings. System Restore returns the computer settings to a selected restore point without affecting user programs or document files. For more information, type System Restore into the Search box in Help and Support.
System Recovery provides two recovery options: • • Standard Recovery: This option recovers factoryshipped programs, drivers, and the operating system without affecting any data files that you may have created since purchase. Some data files may be difficult to find after the System Recovery, so it is best to back up all hard disk drive files before performing a System Recovery. However, you must reinstall any software that was not installed on the HP DEC at the factory.
Creating a Recovery Tools CD In addition to System Recovery discs, you can create a Recovery Tools CD. The Recovery Tools CD can be used to: • • • • • Read instructions to use each utility on the Recovery Tools CD. Start the System Recovery program from the recovery partition. Remove the System Recovery partition from your DEC hard disk drive to increase space for data. Create a new data partition on your DEC hard disk drive.
4 The DEC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. WARNING: The Full System Recovery option deletes any data or programs that you created or installed after purchase. Be sure to back up any data that you want to keep onto a removable disc. 5 Complete the DEC startup, finish the registration process, and wait until you see the desktop. 5 The DEC starts the recovery from the recovery disc.
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