HP PageWide Managed Color MFP E77650, E77660, P77940, P77950, P77960, P77440, Flow MFP E77650, E77660 - User Guide

9 Solve problems ..................................................................................................................................................................................... 187
For more information .......................................................................................................................................................... 187
Customer support ................................................................................................................................................................ 189
Control panel help system ................................................................................................................................................. 190
Restore factory settings ..................................................................................................................................................... 191
Introduction ...................................................................................................................................................... 191
Method one: Restore factory settings from the printer control panel ................................................... 191
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only)
.................................................................................................................................................... 191
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 192
Change the “Very Low” settings ................................................................................................................... 192
For printers with fax capability ................................................................................................. 192
Order supplies ................................................................................................................................................. 193
Printer does not pick up paper or misfeeds .................................................................................................................... 194
Introduction ...................................................................................................................................................... 194
The printer does not pick up paper .............................................................................................................. 194
The printer picks up multiple sheets of paper ............................................................................................ 196
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 200
Clear paper jams .................................................................................................................................................................. 201
Introduction ...................................................................................................................................................... 201
Paper jam locations ........................................................................................................................................ 202
Auto-navigation for clearing paper jams ..................................................................................................... 203
Experiencing frequent or recurring paper jams? ....................................................................................... 203
Clear paper jams in the document feeder – 31.13.yz ............................................................................... 204
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1 ............................... 206
Clear paper jams in tandem Trays 2 and 3 (E77660zts, P77440dn models only) .............................. 209
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2 ............................... 212
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3 ..................................................................... 214
Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx, 15.5x.xx, 66.Bx.xx, 17.B3.xx ....... 217
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az .......................................................................... 220
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z ....................... 222
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz;
15.38.yz; 15.48.yz .......................................................................................................................................... 224
Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz ........... 226
Clear paper jams in the inner nisher (E77650dns, E77650zs, and E77660zs models only) -
15.51.yz; 15.62.yz; 15.63.yz; 15.67.yz ....................................................................................................... 231
Clear staple jams in the inner nisher (E77650dns, E77650zs, E77660dns, E77660zs,
E77660zts, P77940dns, P77950dns, P77960dns models only) - 15.63.yz ....................................... 233
Clear paper jams in the oor standing nisher rear door (E77650z+, E77660z+, P77940dn+,
P77950dn+, P77960dn+ models only) ...................................................................................................... 235
Clear paper jams in the oor standing nisher front door (E77650z+, E77660z+, P77940dn+,
P77950dn+, P77960dn+ models only) ...................................................................................................... 237
ENWW ix