HP PageWide P779, E75160, P75250, P77440, E77650, E77660, P77940, P77950, P77960 - On-Site Installation Guide
WISE for Channel Services Delivery Partners
As of October 2018, HP's internal technical support portal, called WISE, is now available to service-authorized
channel partners through an integration with the HP Partner First Portal
WISE for Channel enables channel partners to access HP technical support documentation, service manuals,
user guides, videos, and general support information in a mobile-friendly environment. Users can also access
product-specic drivers and rmware through the WISE Product Detail Pages (product home pages).
NOTE: Channel-partner access to technical information via GCSN will continue to be available, in parallel to
WISE
● To access WISE for Channel, partners start at the HP Partner First Portal. The Partner First Portal
authenticates channel partners and transmits key channel partner authorization data to WISE. .
● To access WISE from the Partner First Portal, select Services & Support > Services Delivery > Technical
Support > Technical Documentation.
● For one-click access to WISE from the Partner First Portal (PFP), create a Dashboard link using the following
steps:
1. On the HP Partner First Portal Home page, scroll down to and click Customize your dashboard.
NOTE: Remove any packaging tape, and then make sure to save all packaging material to
repackage the printer before sending it to the customer site.
2. In the search eld, type WISE.
3. When the search results display, click the Add button next to the WISE Technical Documentation item
in the list.
4. Click the "x" in the top right corner of the Dashboard tools dialog to close it.
5. Find the WISE item on your Dashboard, and then click Go to open WISE.
Addition resources:
● WISE Knowledge Tool for Channel Training (course ID c01080529)
This 15-minute training oers an overview of WISE features and usage. The training incorporates screen
shots, tips and tricks, and audio voice-over to guide you through the tutorial.
● How to search WISE for printer documentation (document ID: c05791539).
4 Chapter 1 About this printer ENWW