HP EliteBook Folio 1030 G1 Notebook PC Maintenance and Service Guide
© Copyright 2016 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 4 Display .................................................................................................................................................................... 4 Top ..
WLAN module .................................................................................................................................... 33 Display assembly ............................................................................................................................... 35 RTC battery ........................................................................................................................................ 39 Heat sink ......................................................
Guidelines .......................................................................................................................................... 62 Creating recovery media with HP Recovery Disc Creator ................................................................. 62 Creating recovery media ................................................................................................. 63 Backing up your information ...................................................................................
viii
1 Product description Category Description Product Name HP EliteBook Folio 1030 G1 Notebook PC Processors 6th generation Intel® Core® M processors: Chipset ● 6Y75, 1.2-GHz (max turbo frequency 3.1-GHz), 4-MB L3 Cache, 4.5W ● 6Y57, 1.1-GHz (max turbo frequency 2.8-GHz), 4-MB L3 Cache, 4.5W ● 6Y54, 1.1-GHz (max turbo frequency 2.7-GHz), 4-MB L3 Cache, 4.
Category Description WLAN options via M.2 Two WLAN antennas built into display assembly Bluetooth Disabled IOPT Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2 Supports no WLAN option NFC Integrated NFC module Supports "No NFC" option NFC antenna configured with NFC option Ports Headphone/microphone combo HDMI Docking connector Multi-Pin AC port, 4.5 mm (1) USB-C 3.0 charging port (15W) (2) USB 3.
Category Description Security Security lock Fingerprint reader Trusted Platform Module (TPM) 1.2/2.
2 External component identification Display Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam in Windows 10: ▲ Type camera in the taskbar search box, and then select Camera. To use the webcam in Windows 7, select Start > All Programs > Communication and Chat > HP WebCam.
Component Description For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 10: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Component Description (2) Speakers (4) Produce sound. (3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the esc key. (3) Windows key Windows 10: Opens the Start menu.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. (3) USB 3.
Right Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Component (5) Description Power connector ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. Connects an AC adapter. Bottom Component (1) Description Docking device receptors (2) Connects an optional docking device.
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. 12 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
3 Illustrated parts catalog Computer major components Computer major components 13
Item Component Spare part number (1) Display assembly, touch screen, QHD+ 842280-001 NOTE: Touch displays are only spared as full hinge-ups. Individual components are not spared for touch screen displays. (2) Display assembly, non-touch screen, FHD 850931-001 NOTE: Non-touch displays are only spared as full hinge-ups. Individual components are not spared for non-touch screen displays.
Item Component Spare part number Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2 806721-005 (12) RTC battery (includes double-sided tape) 702853-001 (13) Heat sink/thermal module (includes replacement thermal material): 842301-001 (14) Battery (4-cell, 40-Wh, 2.
NFC Cable Kit Item 16 Component Spare part number NFC Cable Kit 842323-001 (1) NFC cable (2) NFC antenna Chapter 3 Illustrated parts catalog
Mass storage devices Description Spare part number Solid-State Drive M.
Component Spare part number People’s Republic of China 286497-001 South Africa 361240-001 South Korea 267836-001 Switzerland 213354-001 Taiwan 393313-001 United Kingdom and Singapore 213351-001 Power cord (3-pin, C5, black, 1.
Component Spare part number HP Comfort Grip wireless mouse 691922-001 HP USB laser mouse 674318-001 Top load case 679921-001 HP professional slim top load case 703888-001 HP business backpack 718548-001 Adapters HDMI to DVI-D adapter 691227-001 Docking connector to ethernet (RJ-45)/VGA 797848-001 HDMI to VGA 701943-001 HP USB-C to USB 3.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.
Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Grounding guidelines 23
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 12 for details.
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. When replacing the bottom cover, use the following image to determine the correct screw replacement order. Replacing the screws in the correct order makes sure the bottom cover installs evenly on the computer.
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.
5. Disconnect the battery cable. Remove the keyboard: 28 1. Remove the Phillips PM2.0×2.0 broadhead screw (1) that secures the keyboard to the computer. 2. Disconnect the keyboard backlight cable from the system board (2).
3. Disconnect the main keyboard cable from the system board (3). 4. Position the computer on its side and open. 5. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step, and then press on the back of the keyboard until it disengages from the computer.
6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and then remove the keyboard (3). Reverse this procedure to install the keyboard.
Solid-state drive Description Spare part number Solid-state drive, M.2 512-GB, MLC 842300-001 256-GB, SED, OPAL2 842298-001 256-GB, TLC 842610-001 256-GB, PCIe, NVMe, MLC 842299-001 240-GB, MLC 842611-001 180-GB, MLC 842296-001 180-GB, SED, OPAL2 842297-001 128-GB, TLC 842295-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer.
5. Disconnect the battery cable. Remove the solid-state drive: 1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board. 2. Remove the drive (2) by pulling it away from the connector. NOTE: Solid-state drive drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2 806721-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module. 2. Remove the Phillips PM2.0×1.8 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 3.
Display assembly This section describes removing components that require you to completely remove the display panel. You can remove the display bezel, webcam, and display panel without removing the entire display hinge-up from the computer. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the two Phillips PM2.5×4.0 screws (2) that secure the bracket on the left side of the computer, and the remove the bracket (3). The display brackets are available in the Bracket Kit using spare part number 842302-001. 4. To remove the right display bracket, remove the Phillips PM2.0×2.0 screw (1) that secures the display bracket to the right side of the computer, and then remove the bracket (2). The display brackets are available in the Bracket Kit using spare part number 842302-001. 5.
6. Disconnect the antennas from the WLAN module (2). 7. Remove the WLAN antenna from the clips and routing path built into the computer (3). 8. Disconnect the webcam cable from the system board (4). 9. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display to the computer. 10. Open the computer so the display is at an approximate 90 degree angle (2).
11. Remove the computer from the display assembly (3). Reverse this procedure to reassemble and install the display assembly.
RTC battery Description Spare part number RTC battery (includes double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Detach the RTC battery (2) from the computer. Reverse this procedure to install the RTC battery.
Heat sink NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink assembly 842301-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the heat sink (2). CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations.
Battery Description Spare part number 4-cell, 40-Wh, 2.6-Ah, Li ion battery 826038-005 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. 44 Lift the battery out of the computer (2).
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 790074-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
NFC module Description Spare part number NFC (Near Field Communication) module 790069-001 NFC cable kit (includes NFC cable and antenna) 842323-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
ForcePad (Touchpad) Description Spare part number ForcePad 842287-001 Cable Kit 842293-001 Before removing the ForcePad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
System board NOTE: The system board spare part kit includes replacement thermal material.
(10): RTC battery 2. Remove the WLAN antenna from the routing channel on the system board (1). 3. Remove the seven Phillips PM2.0×4.0 screws (2) that secure the system board to the computer. 4. Lift the right side of the system board up at an angle (1). CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board. Do not lift up on the narrow end of the board.
5. Pull the system board away from and out of the computer (2), making sure the connectors on the side of the board are clear of the computer. Reverse this procedure to install the system board.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 837352-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 52. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 54.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ ● Tablets without keyboards: ▲ 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 52. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 58.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ ● Tablets without keyboards: ▲ 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
9 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select products only), or create system repair media (select products only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 65. 3.
NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 66 1.
10 Backup and recovery in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 68. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
11 Specifications Computer specifications Metric U.S. Width 31.0 cm 12.2 in Depth 21.0 cm 8.27 in Height 1.57 cm 0.62 in FHD (no touch), 8 GB,M.2 128 GB SSD, fingerprint reader, camera, no NFC, WLAN 1.20 kg 2.64 lbs QHD+ (with touch), 8 GB, M.2 128 GB SSD, fingerprint reader, camera, no NFC, WLAN 1.21 kg 2.67 lbs Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.
33.78-cm (13.3-in) display specifications Metric U.S. Height 17.0 cm 6.69 in Width 29.0 cm 11.42 in Diagonal 33.78 cm 13.3 in Brightness 300 nits Dimensions Resolution FHD 1920 × 1080 QHD+ 3200 × 1800 Viewing angle UWVA Backlight WLED Graphics adapter eDP 1.3 Thickness 3.0 mm Screen type FHD: non-touch QHD+: touch 33.78-cm (13.
M.2 solid-state drive specifications 128-GB* 180-GB* 240-GB* 256-GB* 512-GB* Height 1 mm 1 mm 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm 28.9 mm 28.
12 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt. 2. a. Select Main, select Restore Defaults, and then select Yes to load defaults. b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults. c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. 78 a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Tools. d.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 2 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? the on-screen instructions. 80 Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
84 Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 17 audio, product description 1 audio-out (headphone)/audio-in (microphone) combo jack, identifying 10 B Backup and Restore 64 backup tools 62 backups 67 creating 63 recovering 64 battery removal 43 spare part numbers 15, 43 battery light 10 BIOS determining version 53, 57 downloading an update 54, 58 updating 53, 57 boot order changing 71 bottom cover removal 24 spare part number 15 Bracket Kit components 15 spare part number 15, 16 buttons left TouchPad 5 power 7 rig
K keyboard product description 2 remval 27 spare part numbers 14, 27 keypad embedded numeric 8 keys esc 8 fn 8 Windows key 8 L legacy support, USB 52, 56 lights battery 10 caps lock 6 microphone mute 6 num lock 6 power 6 TouchPad 6 webcam 4 wireless 6 M M.
security, product description 3 service considerations cables 20 connectors 20 plastic parts 20 service tag 12 serviceability, product description 3 setup utility navigating and selecting 52, 56 restoring factory settings 53, 57 slots security cable 9 solid-state drive removal 31 spare part numbers 14, 17, 31 speaker assembly removal 51 spare part number 14, 51 speaker, identifying 8 specifications computer 72 display 73 M.
