Product Data Sheet / Brochure

Page 2
Case study
HEIDELBERG
Industry
Engineering
“We no longer have to worry about getting backups completed within
certain time frames. The HPE StoreOnce deduplication feature has
removed the restrictions on our processes and enables us to carry out
backups and restores simultaneously. So we can backup data from
programmes such as Microsoft® SharePoint much more frequently and
incrementally throughout the day. This has made us much more flexible.”
— Peter Brecht, project manager and storage & backup administrator, HEIDELBERG
“We are an important supplier and reliable
partner for the global printing industry. It
is therefore essential for us to ensure that
all of our employees around the world
can always access the data they need for
their processes. We can’t aord downtime,
so reliable backups and fast restores
are absolutely vital,” says Bernd Böckler,
Heidelberg’s global data centre manager.
And it is not just Heidelberg itself that needs
this data to be available at all times, many of
its customers do too. For the past 10 years,
HEIDELBERG has oered its internet based
Remote Service product to companies
around the world. What started o as an
online fault management system has been
expanded step by step towards more
preventative services. The product’s latest
feature is remote monitoring. This function
allows HEIDELBERG to detect imminent
machine errors at an early stage, long before
they actually cause the machines to fail.
Any restorative measures can then be taken
as part of the company’s service plan. This
gives its customers a high level of security in
terms of production planning and increases
machine availability dramatically.
Today, around 10,000 systems in 50
countries around the world are connected
to HEIDELBERG’s Remote Service platform,
and the company processes over 2,000
customer queries each month. Around
80 per cent of all electronic errors can be
resolved remotely, so this system represents
a powerful online service tool for technical
production facilities both inside and outside
of the print media industry.
The data required to provide this service, as
well as data from the company’s Microsoft®
Exchange system, file services and the
databases for many of its applications, is
stored in the company’s global data centre.
These applications include both oice
software and more specialised programs
used in areas such as production planning
and manufacturing.
As well as site-specific applications, the
global data centre also hosts a number of
applications for other production facilities
and sales and service units around the world
across a total of around 400 virtualised and
100 physical servers.
Ineicient tape storage
The storage area network at HEIDELBERG’s
global data centre currently holds around
170 TB of data with an additional 60 TB
of direct attached storage – and volumes
are only going to increase. Each day, all of
this data is backed up using an automated
process triggered by the HPE Data
Protector Software. The company’s previous
solution was an HPE StorageWorks ESL
712e tape library with 16 drives. It would
use up around 2000 LTO3 tapes each year.
Alongside this solution, the IT team also ran
an HPE StorageWorks 9000 Virtual Library
system, predominately for incremental or
temporary backups that would then be
used to transfer the data to the tapes for
permanent storage.