Product Data Sheet / Brochure

Swisscom corporate customers get choice
of managed cloud or on-premises unied
communications
Case Study
Objective
Launch a managed service for hosted communications
and collaboration for ’large’ corporate customers
Approach
Responded to a request for a communications and
collaboration platform for both on-premises and
cloud-based managed services
IT improvements
• Reliableandhighly-resilientuniedcommunications
and portal environments enhance collaboration
• Corporate customers easily and securely access
latest versions of desktop solutions, enabling them
to focus on their own business requirements
Business benets
• Swisscomdeliversuniedcommunicationsand
collaboration service for major customers in four
weeks instead of four months
• Substantial increases in productivity at customer
sites—intheproof-of-concepttrial,oneoce
solutions company saved 2,800 working hours
in a year
• Each Swisscom customer receives a customised,
secure system
“We implemented managed services in close collaboration with
Microsoft
®
and HP. This partnership between manufacturer and service
provider gives customers peace of mind that their solutions are in
expert hands.”
—Erich Gebhardt, head of product management, Corporate Business, Swisscom
With around 5.8 million mobile customers and 1.6
million broadband connections, Swisscom is the
leading telecommunications provider in Switzerland.
ItalsooersIToutsourcingservicesforbusiness
customers. Swisscom wanted to improve customer
servicebyoeringpay-as-you-gobundledvoiceand
data services to its 6,000 corporate clients. Each
client would have a choice of either an on-premises or
cloud-based solution.
Michael Kerle, head of Go-to-Market, Corporate
Business, Swisscom, says: “Integrated
communications solutions are becoming increasingly
complex for corporates to operate – plus, they
consumesignicantcapitalanddemandITexpertise.
We saw this as an opportunity to attract new
customers,andoeraddedvaluetoourexisting
clients.”
Swisscomstartedbydeployingtheunied
communications solution in-house, which helped
to prepare the way for the new business initiative
launched at the start of 2011. Externally, Swisscom
wanted a solution that combined applications and
a network with consulting, planning and operations
—oeredataxed-priceperuser,permonth.In
addition, Swisscom required an on-premises solution
that could be dedicated for each customer with
central management, while the cloud solution would
be multi-tenant aware to reduce operating costs.
HP customer
case study
HP ProLiant Servers
with HP Storage
Area Network
technology for on-
premises and cloud
deployments
Industry
Telecoms