ProLiant DL385 Gen10 Plus Server

QuickSpecs
HPE ProLiant DL385 Gen10 Plus Server
Service and Support
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HPE Pointnext - Service and Support
Achieve maximum return from your IT investment
Get the expertise you need at every step of your IT journey with HPE Pointnext Services
. We help you lower your risks and costs
using proven best practices, automation and methodologies that have been tested and refined by HPE experts through thousands
of deployments globally. With Advisory Services, we focus on your business outcomes and goals, partnering with you to design your
transformation and build a roadmap tuned to your unique challenges. Our Professional and Operational Services
can be leveraged
to speed up time-to-production, boost performance and accelerate your business. HPE Pointnext specializes in flawless and on-
time
implementation, on-budget execution, and creative configurations that get the most out of software and hardware alike
Consume IT on your terms
HPE GreenLake Flex Capacity com
bines the simplicity, agility, and economics of public cloud with the security and performance
benefits of on-
premises IT. You determine your own “Right Mix” of Hybrid IT and workload placement without having to use. With its
agile pay-per-use service, HPE GreenLake Flex Capacity can help your IT organization:
• Avoid IT expenses stemming from overprovisioning
• Improve time to market by maintaining a safe buffer of capacity, ready for use when you need it
• Keep capacity ahead of demand with regular monitoring—and a simple change order to replenish
• Pay for only the capacity used, not the capacity deployed
• Reduce IT risk with tailored support
Connect your devices:
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise. Reduce do
wn
time, increase diagnostic accuracy and have a single consolidated view of your environment. By connecting, you will receive
24x7monitoring, pre-
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE
Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and increase optimizatio
n. All of
these benefits are already available to you with your server storage and networking products, securely connected to HPE suppo
rt.
Learn more about getting connected at
http://www.hpe.com/services/getconnected
Recommended Services
HPE Proactive Care gives
customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. HPE
Proactive Care is available i
n 3, 4 and 5 year terms with a choice of response levels: Next Business day (NBD), 24x7 with a 4 hour
response, and 24x7 with 6 hour call to repair (CTR). This Service combines both reactive support when there is a problem with
an
enhanced call experience
and start to finish case management with proactive reporting and advice. This service also includes
collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare, Microsoft, etc.).
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HPE Proactive Care Advanced
Incorporates all the deliverables of HPE Proactive Care
plus includes personalized support from a local, assigned Account Support
Manager who will share best practice advice and personalized recommendations designed to help improve availability and
performance to help increase stability and reduce unplanned downtime. Leverage your system’s ability to connect to HPE for pre-
failure alerts, automatic call logging and parts dispatch.
For business critical incidents, Proactive Care Advanced offers critical event
management to help reduce mean time to resolution. HPE Service Credits are included to redeem for technical and operational
services. HPE Proactive Care Advanced is offered i
n 3, 4, and 5 year terms with a choice of response levels: Next Business day (NBD),
24x7 with a 4 hour response, and 24x7 with 6 hour call to repair (CTR).
https://www.hpe.com/h20195/v2/getdocument.aspx?docname=4AA5-3259ENW
NOTE:*HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the most
of these services and receive all the deliverables.