ProLiant ML110 Gen10 Server

QuickSpecs
HPE ProLiant ML110 Gen10 Server
Service and Support
Page 15
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
*HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the most of
these services and receive all the deliverables.
HPE Foundation Care CTR, three-year Support Service
HPE Foundation Care Call-To-Repair Service connects you to HPE 24 hours a day, seven days a week for assistance on
resolving issues -this includes our highest level commitment to repair hardware within six hours after opening your case and
respond to software questions within two hours. HPE is the only leading manufacturer who makes this level of coverage
available as a standard service offering for your most valuable servers. In addition, Collaborative software support is included
and provides troubleshooting assistance on industry leading software running on your server. Simplify your support experience
and make HPE your first call to help resolve hardware or software problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
HPE Foundation Care 24x7, three-year Support Service
HPE Foundation Care 24x7 gives you access to HPE 24 hours a day, seven days a week for assistance on resolving issues. This
service includes need based Hardware onsite response within four hours. In addition, collaborative software support is included
in this service that provides troubleshooting assistance on industry leading software running on your HPE server. Simplify your
support experience and make HPE your first call to help resolve hardware or software problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
HPE Foundation Care NBD, three-year Support Service
HPE Foundation Care Next Business Day connects you to HPE during business hours for assistance on resolving issues – This
service features need based next business day hardware onsite response and software call back within two hours. In addition,
Collaborative software support and provides troubleshooting assistance on industry leading software running on your HPE
server. Simplify your support experience and make HPE your first call to help resolve hardware or software problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
Parts and Materials
HPE will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware product in
operating condition, including parts and materials for available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth
in the manufacturer's operating manual, product QuickSpecs, or the technical product data sheet will not be provided, repaired,
or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HPE due to
malfunction.
Other related Services
HPE Server Hardware Installation
Provides for the basic hardware installation of HPE branded servers, storage devices and networking options to assist you in
bringing your new hardware into operation in a timely and professional manner.
https://www.hpe.com/h20195/V2/GetPDF.aspx/5981-9356EN.pdf