Product Data Sheet / Brochure

HPE Pointnext - Service and Support
Protect your business beyond warranty with HPE Support Services
HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational,
Professional, and Operational Services to help accelerate your digital transformation. From the onset of
your transformation journey, Advisory and Transformational Services focus on designing the
transformation and creating a solution roadmap. Professional Services specializes in creative
configurations with flawless and on-time implementation, and on-budget execution. Finally, operational
services provides innovative new approaches like Flexible Capacity and Datacenter Care, to keep your
business at peak performance. HPE is ready to bring together all the pieces of the puzzle for you, with
an eye on the future, and make the complex simple.
Connect your devices:
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard
Enterprise. Reduce down time and improve diagnostic accuracy with a single consolidated view of your
environment. By connecting, you will receive 24x7monitoring, pre-failure alerts, automatic call logging,
and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care Service customers
will also benefit from proactive activities to help prevent issues and increase optimization. All of these
benefits are already available to you with your server storage and networking products, securely
connected to HPE support.
Learn more about getting connected at http://www.hpe.com/services/getconnected
Other related Services
HPE Server Hardware Installation
Provides for the basic hardware installation of HPE branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
https://www.hpe.com/h20195/V2/GetPDF.aspx/5981-9356EN.pdf
Parts and Materials
HPE will provide HPE-supported replacement parts and materials necessary to maintain the covered
hardware product in operating condition, including parts and materials for available and recommended
engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HPE due to malfunction.
HPE Education Services
Keep your IT staff trained making sure they have the right skills to deliver on your business outcomes.
Book on a class today and learn how to get the most from your technology investment.
http://www.hpe.com/ww/learn
HPE Support Center
The HPE Support Center is a personalized online support portal with access to information, tools and experts to support
HPE business products. Submit support cases online, chat with HPE experts, access support resources or collaborate with
peers. Learn more http://www.hpe.com/support/hpesc
QuickSpecs
HPE ProLiant ML350 Gen10 Server
Service and Support
DA - 16055 Worldwide QuickSpecs — Version 4 — 12.4.2017 Page 19