ProLiant DL160 Gen10 Server
Table Of Contents
QuickSpecs
HPE ProLiant DL160 Gen10 Server
Service and Support
Page 13
HPE Pointnext - Service and Support
Protect your business beyond warranty with HPE Support Services
HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational, Professional, and Operational Servi
ces
to help accelerate your digital transformation. From the onset of your transformation journey, Advisory and Transformational S
ervices
focus on designing the transformation and creating a solution roadmap. Professional Services specializes in creative configu
rations
with flawless and on-time implementation, and on-budget execution. Finally, operational services provides innovat
ive new
approaches like Flexible Capacity and Datacenter Care, to keep your business at peak performance. Hewlett Packard Enterprise
is
ready to bring together all the pieces of the puzzle for you, with an eye on the future, and make the complex simple.
Connect your devices:
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard Enterprise. Reduce do
wn
time and improve diagnostic accuracy with a single consolidated view of your environment. By connecting,
you will receive
24x7monitoring, pre-
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE
Datacenter Care Service customers will also benefit from proactive activities to help prevent issues and increase
optimization. All of
these benefits are already available to you with your server storage and networking products, securely connected to HPE support.
Learn more about getting connected at http://www.hpe.com/services/getconnected
Other related Services
HPE Server Hardware Installation
Provides for the basic hardware installation of HPE branded servers, storage devices and networking options to assist you in
bringing
your new hardware into operation in a timely and professional manner.
https://www.hpe.com/h20195/V2/GetPDF.aspx/5981-9356EN.pdf
HPE Education Services
Keep your IT staff trained making sure they have the right skills to deliver on your business outcomes.
Book on a class today and learn
how to get the most from your technology investment. http://www.hpe.com/ww/learn
HPE Support Center
The HPE Support Center is a personalized online support portal with access to information, tools and experts to support HPE b
usiness
products. Submit support cases online, chat with Hewlett Packard Enterprise experts, access support resources or collaborat
e with
peers. Learn more http://www.hpe.com/support/hpesc
The HPE Support Center Mobile App*
allows you to resolve issues yourself or quickly connect to an agent for live support. Now, you
can get access to personalized IT support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a HPE w
arranty, HPE Support Service
or HPE contractual support agreement.
*HPE Support Center Mobile App is subject to local availability.
For more information: http://www.hpe.com/services
Parts and Materials
Hewlett Packard Enterprise will provide HPE-
supported replacement parts and materials necessary to maintain the covered hardware
product in operating condition, including parts and materials for available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in the
manufacturer's operating manual, product quick-
specs, or the technical product data sheet will not be provided, repaired, or replaced
as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by Hewlett Pa
ckard
Enterprise due to malfunction.