ProLiant DL380 Gen10 Plus Server
Table Of Contents
QuickSpecs
HPE ProLiant DL380 Gen10 Plus Server
Service and Support
Page 17
HPE Pointnext - Service and Support
Get the most from your HPE Products. Get the expertise you need at every step of your IT journey with
HPE Pointnext
Services. We help you lower your risks and overall costs using automation and methodologies that have been tested and refined
by HPE experts through thousands of deployments globally. HPE Pointnext Advisory Services, focus on your business outcomes
and goals, partnering with you to design your transformation and build a roadmap tuned to your unique challenges. Our
Professional and Operational Services can be leveraged to speed up time-to-production, boost performance and accelerate your
business. HPE Pointnext specializes in flawless and on-time implementation, on-budget execution, and creative configurations that
get the most out of software and hardware alike
Consume IT on your terms
HPE GreenLake
brings the cloud experience directly to your apps and data wherever they are—the edge, colocations, or your
data center. It delivers cloud services for on-premises IT infrastructure specifically tailored to your most demanding workloads.
With a pay-per-use, scalable, point-and-click self-service experience that is managed for you, HPE GreenLake accelerates digital
transformation in a distributed, edge-to-cloud world.
• Get Faster time to market
• Save on TCO, align costs to business
• Scale quickly, meet unpredictable demand
• Simplify IT operations across your data centers and clouds
Recommended Services
HPE Pointnext Tech Care
HPE Pointnext Tech Care is the new operational service experience for HPE products. Tech Care goes beyond traditional support
by providing access to product specific experts, an AI driven digital experience, and general technical guidance to not only reduce
risk but constantly search for ways to do things better. HPE Pointext Tech Care has been reimagined from the ground up to
support a customer-centric, AI driven, and digitally enabled customer experience to move your business forward. HPE Pointnext
Tech Care is available in three response levels. Basic, which provides 9x5 business hour availability and a 2 hour response time.
Essential which provides a 15 minute response time 24x7 for most enterprise level customers, and Critical which includes a 6 hour
repair commitment where available and outage management response for severity 1 incidents.
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HPE Datacenter Care
HPE Datacenter Care helps customers address the pressing needs of IT today and smoothly transform to a more agile cloud-like
IT operations model. We help run and monitor your IT by offloading the day to day routine tasks, helping customers be more
predictive and proactive, and saving time with one place to call with for all of their IT.
Partner with an assigned account team backed by local and global experts, access HPE enhanced call experience with priority
access, use specialized support for complex, technologies, choose hardware and software support for your devices, implement
proactive monitoring to stay ahead of issues , and access HPE IT best practices and IP. HPE Datacenter Care advantage options
are available to add to your agreement to give you specialized expertise for performance, security, back up analysis, and much
more. Datacenter Care is available as both tailored statement of work and as a packaged service for 3, 4, and 5 year terms.
https://www.hpe.com/us/en/services/datacenter-hybrid-services.html