Product Data Sheet / Brochure
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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Customer responsibilities
The Customer will:
• Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals,
provide information, and otherwise be available to assist HP in facilitating the delivery of this service
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power,
and any network connections required
• Allow HP personnel full and unconditional access to all software products to be supported; if security
restrictions apply to any supported systems, the Customer may be required to assume additional
responsibilities for maintaining the system and software
• Adhere to licensing terms and conditions regarding the use of HP service tools, as applicable
• Be responsible for all data backup and restore operations and powering down all hardware that is to be
removed for destruction or recycling
• Ensure that all site preparation, power supply compatibility requirements, network cabling, and other service
prerequisites, as listed in the conrmation of service acceptance document, have been met
• Provide all necessary passwords that might be required to access system data and hard drives and to execute
data removal
General provisions/Other exclusions
• Any services provided outside of HP standard business hours may be subject to additional charges.
• HP reserves the right to charge, on a time and materials basis, for any additional work over and above
the service package pricing that may result from work required to address service prerequisites or other
requirements that are not met by the Customer.
• Travel charges may apply; please consult your local oice.
Prerequisites
• A minimum of one complete backup of the data to be sanitized must be validated prior to the start of this
service.
• Service performed on powered and functional systems.