StoreOnce VSA

QuickSpecs
HPE StoreOnce VSA Software
Service and Support
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Support and services overview
All HPE StoreOnce VSA with purchased licenses include three years 24x7 HPE Foundation Care. This is entitled on the HPE Store
Once
VSA base license (BC002AAE/BC002A). This support entitlement includes
support for all added capacity, Cloud Bank Storage and
encryption licenses added to the StoreOnce VSA.
The licenses for the HPE StoreOnce VSA license server include support for the license server and the connected StoreOnce VSAs.
This is entitled on the HPE StoreOnce VSA License Server 100TB license
(BC005AAE/BC005A). This support entitlement includes
support for all added capacity, Cloud Bank Storage and encryption licenses added to the license server.
For users deploying StoreOnce VSA in high availabili
ty configurations, support for the High Availability Manager is entitled based on
the support for the managed StoreOnce VSAs. All the managed StoreOnce VSAs must have an active support entitlement to enable
support for the High Availability Manager.
The i
ncluded support can be upgraded to HPE Proactive Care, HPE Proactive Care Advanced or HPE Datacenter Care. Support can
also be extended to 4 or 5 years. When the included, or upgraded, support expires it must be renewed to maintain entitlement
to HPE
Pointnext support and software updates.
Optional HPE Pointnext services are available; to set up StoreOnce VSAs in a high availability configuration; to configure an
d verify
deployment of data protection solutions using StoreOnce Catalyst and StoreOnce VSA; to integrate StoreOnce VSA in an end-to-
end
solution with your data protection software; and Advanced Start Up services.
NOTE When running the 90-day, instant-on demo license or the freeware license there is no entitlement to HPE Pointnext support
or the ability to buy HPE Pointnext Support Services.
Support and services benefits
Deploy and integrate
Implement the HPE StoreOnce VSA in a high availability configuration correctly for
reduced risk and accelerated deployment, while
implementing a best-
practice configuration from day one. Then move on to proactively leverage products, tools and technology to
avoid problems a
nd optimize performance. In this way, you get the most out of your investment in the StoreOnce VSA, as you keep
your staff up to date on the product features.
Advisory, professional and operational support services
Services to accelerate time to results from
HPE Pointnext bring you a rich portfolio of Advisory, Professional and Operational support
services to add value to our core storage products and solutions. We have the know-how and experience to put storage tech
nology
to work for you. We work closely with you as your strategic partner, leveraging our full services portfolio to make sure that
everything
works to optimize your organization.
Choose from services aligned to our storage product offerings and lifecycle. From mission-critical onsite services to innovative web
-
based remote support, you choose the precise level of attention and support your business demands.