StoreOnce VSA

QuickSpecs
HPE StoreOnce VSA Software
Service and Support
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10
Operate and support
Choose the right support to maximize uptime, free up your resources, and achieve improved value-
as you get the most out of the
existing IT assets while accelerating time-to-revenue.
HPE Foundation Care
System-
level IT hardware and software support delivers flexible coverage window and response time, for more choice and simplicity.
Three year 24x7 HPE Foundation Care support is included in the StoreOnce VSA base licenses and uplifted support levels are
available. For more information see the data sheet.
HPE Proactive Care
Combined reactive and proactive services provide easy-to-purchase, cost-efficient system-level support coup
led with personalized
expert advice and products connected to Hewlett Packard Enterprise to help prevent problems and reduce downtime.
For more
information see the data sheet.
HPE Proactive Care Advanced
HPE Proactive Care Advanced builds and incorporates Proactive Care. It gives customers personalized technical and operational
advice from an assigned, local Account Support Manager for personalized technical collaboration, flexi
ble access to specialist skills to
help optimize business critical IT, and Enhanced Critical Incident Management
to help so the business is not affected if there is a
system or device outage. For more information see the
data sheet.
HPE Datacenter Care
Get the support you need to deploy, operate, and evolve your data center environment to be hybrid-cloud ready with single-point-of-
accountability for Hewlett Packard Enterprise and others’ product. For more information see the data sheet.
HPE Education Services
HPE Education Services offers comprehensive training for new, as well as experienced, storage and data protection administrat
ors.
This is designed to expand your skills
and keep you up to speed with the latest storage, virtualization and data protection technology
from HPE Storage. For more information see the HPE Education Services web page.
Get connected and get back to business
HPE Pointnext provides the path to get your HPE Storage solutions and your business connected to Hewlett Packard Enterprise.
Once connected, our experts are able to scan your system and run health checks, then use that d
ata to create personalized reports
and recommendations for actions to take to prevent problems and downtime.
For more information
To learn more on HPE Storage Services, please contact your Hewlett Packard Enterprise sales representative or Hewlett Packard
Enterprise Authorized Channel Partner and see the Operational Support Services web page
.
HPE Pointnext Support Services are sold by Hewlett Packard Enterprise and Hewlett Packard
Enterprise Authorized Service Partners:
•
Services for customers purchasing from Hewlett Packard Enterprise or an enterprise reseller are quoted using Hewlett
Packard Enterprise order configuration tools.
• Customers purchasing from a commercial reseller can find HPE Pointnext operational services at:
https://findapartner.hpe.com/