User's Manual

28 Safety and regulatory guide
(1) Refer to the user manual and/or resources
available at www.htc.com/support in order to
identify and correct the problem. Please note
that opening of the Product or Accessory may
cause damage that is not covered under the
Limited Warranty.
(2.) If the problem cannot be resolved by reference
to the user manual and/or resources available
at htc.com/support, You should contact the
provider or retailer from which You purchased
the Product or Accessory, contact an HTC
service center, or visit www.htc.com for further
information. Only HTC or an HTC authorized
service center should perform service on the
Product or Accessory.
(3) When You contact the provider, retailer, or
HTC, please be sure to have the following
information available:
a. The model, serial number, and IMEI/ESN
number of the Product or Accessory.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or
bill of sale for the purchase of the Product
or Accessory. You must present a valid
proof of purchase upon making any claims
pursuant to this Limited Warranty. If no
valid proof of purchase is supplied and the
Product or Accessory was manufactured
more than fifteen (15) months prior to
the date the claim is made, HTC has no
obligation to provide support under the
Limited Warranty.
Upon completion of these steps, the provider,
retailer, or HTC will provide You with instructions
regarding how and when the Product or
Accessory should be returned. You may be
responsible for costs in connection with the return
of the Product or Accessory to the provider,
retailer, or HTC.