User's Manual

Safety and regulatory guide 31
Replacement Benefit, HTC or its authorized
agent will, at its sole discretion, repair or replace
it. Repair or replacement may involve the use of
a functionally equivalent reconditioned product
and/or parts. HTC will return the repaired or
replacement product to You in good working
condition. Any Screen Replacement Eligible
Product, parts or components thereof that
are replaced under the terms of the Screen
Replacement Benefit become the property of
HTC.
Before returning any unit for service, be sure
to back up data and remove any confidential,
proprietary, or personal information, and/or
removable memory from the Screen Replacement
Eligible Product, such as micro SD cards. HTC
is not responsible for damage to or loss of any
programs, data, images, personal information, or
removable storage media. DURING THE NORMAL
REPAIR PROCESS, THE CONTENTS OF THE
PRODUCT WILL LIKELY BE ERASED, INCLUDING
DATA STORED ON EITHER INSTALLED OR
REMOVABLE STORAGE. At HTC’s sole discretion,
the Screen Replacement Eligible Product may be
returned to You in either the original configuration
or as updated to the newest available software.
HTC must be notified of the cracked, scratched
or broken screen of the Screen Replacement
Eligible Product during the applicable Screen
Replacement Benefit Period in order for You
to be eligible for any remedy under the Screen
Replacement Benefit. Do not ship Your Screen
Replacement Eligible Product directly to HTC
unless You are asked to do so when following the
steps above. If You need to return the Screen
Replacement Eligible Product for screen repair
service, the steps above must be followed.