VIVE Pro 2 User guide
Contents Contents Getting started System requirements 5 Setting up VIVE Pro 2 for the first time 6 What's the highest resolution on VIVE Pro 2, and how do I enable it? 7 Can I mix versions of base stations, link boxes, or cables? 7 Headset and link box Headset VIVE Link Box (2.0) 9 26 Product care and repair 29 Common solutions 36 Base stations Base Station 2.0 42 Base Station 1.
Contents Can seated/standing-only experiences work at room scale? 74 How do I fix download errors during VIVE Setup installation? 74 I can't complete the room setup.
About this guide About this guide We use the following symbols to indicate useful and important information: This is a note. It provides detailed information for setup, common questions, and what to do in specific situations. This is a tip. It will give you an alternative way to do a particular step or procedure that you may find helpful. This indicates important information that you need in order to accomplish a certain task or to get a feature to work properly. This is a warning.
Getting started Getting started System requirements To use VIVE Pro 2, your computer must meet the following system requirements: Component Recommended system requirements Minimum system requirements Processor Intel® Core™ i5-4590 / AMD Ryzen™ 1500 equivalent or better Intel Core i5-4590 / AMD Ryzen 1500 equivalent or better GPU NVIDIA® GeForce® RTX 2060 / AMD Radeon™ RX 5700 equivalent or better NVIDIA GeForce GTX 1060 / AMD Radeon RX 480 equivalent or better Memory 8 GB RAM or more 8 GB RAM
Getting started Setting up VIVE Pro 2 for the first time Before using VIVE Pro 2, you’ll need to complete the setup process, which includes installing VIVE™ and SteamVR software, setting up the hardware, and defining your play area. Make sure to use VIVE Link Box (2.0) and VIVE Headset Cable (2.0) included with VIVE Pro 2. 1. Download the setup file on your computer from www.vive.com/setup. Run the setup file. 2. Follow the walkthrough to install the software and set up your hardware.
Getting started What's the highest resolution on VIVE Pro 2, and how do I enable it? VIVE Pro 2 features an ultra-high resolution of 4896 x 2448, and uses Display Stream Compression (DSC) to transmit over the DisplayPort cable. Video stream compression with DSC is automatic and has no noticeable change in quality. To use the full display resolution, make sure that: § Your graphics card is DSC capable. See System requirements on page 5 for the graphics card requirements. § You use VIVE Link Box (2.
Getting started Use only the same version of base stations together. Different base station versions are not interchangeable.
Headset and link box Headset and link box Headset About the VIVE Pro 2 headset The headset is your window to the VR environment. It has sensors that are tracked by the base stations. The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including the proximity sensor.
Headset and link box Back 1 Headset cable clip 2 Headset cable 3 Volume button 4 Adjustment dial 5 Head pad 6 Mic mute button Bottom and inner 1 Nose rest 2 Lens distance button 3 Mic 4 Interpupillary distance (IPD) knob 5 Face cushion 6 Proximity sensor 7 Lenses
Headset and link box Putting on the VIVE Pro 2 headset Before putting on the headset, make sure to remove the protective film or paper cover from the lenses. Keep it in a safe place so you can protect your headset during storage or shipping. 1. Loosen the strap by rotating the adjustment dial counter-clockwise, and then detach the velcro fastener on the top band. 2. Press the headset towards your eyes, and then slide the strap around the back of your head.
3. Headset and link box Rotate the adjustment dial clockwise until the headset fits snugly, and then reattach the velcro fastener on the top band.
Headset and link box 4. Adjust the earphones to a comfortable position over your ear, and then press the earphones towards your ears until they're properly in place. 5. Make sure that the headset cable passes through the cable clip at the back of the headset, and is positioned straight down your back. When taking the headset off, remember to loosen the strap first by rotating the adjustment dial counter-clockwise.
Headset and link box Adjusting the IPD on the headset Interpupillary distance (IPD) is the distance between the centers of your eyes. If you don't know your IPD, see How can I find my IPD? on page 14. Use this measurement as a guide to adjust the distance between the lenses of the headset so that you'll have a better viewing experience. To increase the distance between the lenses, rotate the IPD knob clockwise. To decrease, rotate the IPD knob counterclockwise.
Headset and link box Estimating your IPD in a mirror You can estimate your IPD with a ruler and mirror. This method requires a millimeter ruler. 1. Stand directly in front of a mirror, and then hold the ruler up to your eyes. Make sure that the ruler is level. If you're using a flexible ruler, make sure not to bend it. 0 10 20 30 40 50 60 2. Align the zero mark with the center of your pupil. You may need to close your other eye to get a clear measure. 0 10 20 30 40 50 60 3.
Headset and link box Estimating your IPD through experimentation You can estimate IPD by trying different settings. This method is very convenient, but might be less accurate. 1. While wearing the VR headset, focus on text or lines at the center of view. If no text is present, open a screen in VR with text. 2. Adjust the IPD knob until the text is clear. Note the number for future use. 3. If the image in one eye is clearer than the other, adjust the headset position.
Headset and link box Replacing the face cushion You can remove the face cushion to clean it. For more information, see Cleaning the face cushion on page 30. 1. To remove the face cushion, peel off starting from both ends of the face cushion until it detaches from the headset. 2. To replace the face cushion, insert the tab on the face cushion into the slot on the headset, and then align the hook and loop strips.
Headset and link box Connecting a USB device to the VIVE Pro 2 headset You can connect a USB Type-C compatible third-party device to VIVE Pro 2 headset using a USB cable. 1. Peel off the face cushion starting from both ends until it detaches from the headset. 2. Carefully pry open the compartment cover from its flap. Pull the cover out to access the ports on the headset.
Headset and link box 3. Insert the cable connector of the device to the USB Type-C port on the headset. 4. Align and push the tabs of the compartment cover onto their corresponding holes. 5. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips. 6. Connect the other end of the USB cable to the third-party device.
Headset and link box Removing the headset earphones If you need to, you can remove the headset earphones. 1. Peel off the side cushions on the strap near the earphones. 2. Use a Phillips-head screwdriver (PH00) to detach the earphone from the strap.
Headset and link box 3. Gently pull each earphone until it detaches from the strap and then set it aside. 4. Replace the cap with the screw you removed earlier. After detaching the earphones, make sure to put them in a safe place. Do not squeeze or press down the earphones. When storing, do not put the earphones under a heavy object that could press or squeeze them down.
Headset and link box Replacing the headset earphones You can use your own USB Type-C® compatible earphones with the VIVE Pro 2 headset. If you want to use compatible 3.5mm earphones, you'll need a USB Type-C to 3.5mm audio adapter. 1. Remove the headset earphones first, otherwise audio will still come out from them. For details, see Removing the headset earphones on page 20. 2. Peel off the face cushion starting from both ends until it detaches from the headset.
Headset and link box 3. Carefully pry open the compartment cover from its flap. Pull the cover out to access the ports on the headset. 4. Insert the cable connector of your earphones on the USB Type-C port.
Headset and link box 5. Align and push the tabs of the compartment cover onto their corresponding holes. 6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips. Reattaching the head pad on the headset strap Always make sure that the head pad is attached to the headset. 1. Hold the headset upside down. 2. Pin the head pad's right-most tab with its corresponding slot on the headset strap.
Headset and link box 3. Press the tabs on the head pad's right side into the slots on the headset strap to lock the tabs in place. 4. Gently bend the base of the head pad's left side to align its tabs with the slots on the headset strap. 5. Press the tabs on the head pad's left side into the slots on the headset strap to fully attach the head pad. Updating the headset firmware 1. From your computer, open the SteamVR app. 2.
3. Headset and link box Click Update Device. The firmware update will start automatically. Do not unplug any cables from the headset, link box, or your computer any time before the firmware update is complete. Doing so could result in a firmware error. 4. When the update is complete, click Done.
Headset and link box 4 DisplayPort port 5 USB 3.0 port Connecting the headset to your computer Make sure to use VIVE Link Box (2.0) and VIVE Headset Cable (2.0) included with VIVE Pro 2. 1. Connect the USB 3.0 cable, DisplayPort cable, and power adapter cable on their corresponding slots on the link box. 2. Plug the power adapter into an electrical outlet. 3. Insert the opposite end of the USB 3.0 cable on your computer's USB port. 4.
Headset and link box Can I use my laptop with VIVE Pro 2? Yes, as long as your laptop meets the system requirements for VIVE Pro 2. If your laptop does not have a DisplayPort port but has a Mini DisplayPort port instead, use the Mini DisplayPort-to-DisplayPort adapter that came with VIVE Pro 2. A Mini DisplayPort-to-DisplayPort adapter may block another port on your laptop. Restarting the link box If you're experiencing tracking or other issues, restarting your link box might help. Here's how: 1.
Headset and link box Can I use my old link box and headset cable with VIVE Pro 2? No. VIVE Pro 2 features a higher resolution display than earlier models, which requires you to use the upgraded VIVE Link Box (2.0) and VIVE Headset Cable (2.0). VIVE Link Box (2.0) and VIVE Headset Cable (2.0) come in the box when you purchase VIVE Pro 2. Check their labels. Make sure they match the image below. Product care and repair Caring for your VIVE Pro 2 Follow these tips to properly care for your VIVE Pro 2.
Headset and link box § Avoid direct exposure to intense light or glare, such as bright sunlight or lasers, as it may damage your headset display. § When storing the headset, it is recommended to cover the lenses with the protective film or paper cover to help prevent accidental scratches. Cleaning the face cushion 1. Before cleaning the face cushion, remove it first from the VIVE Pro 2 headset. For details, see Replacing the face cushion on page 17. 2.
Headset and link box Cleaning the headset lenses Use the cleaning cloth provided in the box to wipe the headset lenses. Make sure the cloth is dry before using it to clean the lenses. Wipe in a circular motion from the center to the outer edges of the lenses. While cleaning the lenses, do not scratch the lenses nor disassemble other parts of the headset. You can also use an air pump to blow away dust and particles from the headset lenses.
Headset and link box How do I prepare the headset if I'm returning it for repair? Before sending in the headset for repair, remove the following accessories and store them for safekeeping: 1 Face cushion 2 Compartment cover 3 Headset cable Follow these steps to properly detach the accessories from the headset: § Peel off the face cushion starting from both ends until it detaches from the headset. § Carefully pry open the compartment cover from its flap.
Headset and link box § Unplug the headset cable.
Headset and link box How do I reassemble the headset after repair? After receiving your repaired headset, properly attach the accessories before using your headset again. Reconnect the headset cable. 1. Press and hold the lens distance button on the headset, and then pull out the visor to its farthest point. For an easier access to the connector slots, pull up the headset strap. L § L 2.
Headset and link box L 35 L 5. Loop the cable around the band of the strap next to it. The stopper on the headset cable should be positioned before the ridge. Make sure that the headset cable passes through the ridge and the cable clip at the back of the headset. § Replace the compartment cover. Align the tabs on the cover with the holes on the compartment, and then push the cover until it snaps in place. § Reattach the face cushion.
Headset and link box Common solutions How do I fix issues such as the display turning black or showing static? If you're experiencing display problems on VIVE Pro 2, try the following: § If the display turns black after you hot plug or unplug a cable but VIVE Console and SteamVR don't show any errors, try restarting VIVE Console. § If the display shows noise or static, try restarting VIVE Console. What can I do to troubleshoot the headset? Try these troubleshooting suggestions.
Headset and link box Option Description Restart the link box For details, see Restarting the link box on page 28. For more information, you may refer to this article.
Headset and link box What can I do when the status light on the headset indicates an error? If you see that the status light is red, try these methods to resolve the issue: § Disconnect and reconnect the headset cable on the link box. § Check that the cables between the link box and your computer are properly connected. Disconnect and reconnect the cables as needed. § Restart the link box by pressing the Power button to turn it off, and then pressing the Power button again to turn it back on.
Headset and link box 3. Restart the link box by pressing the Power button to turn it off, and then pressing the Power button again to turn it back on. On your computer, you might see a notification that drivers are being installed. Wait for the installation to finish. 4. Restart the SteamVR app. If you still get a similar error, repeat the steps again. You can also check if you're encountering a USB-related issue. For more details, see My headset can't be detected due to a USB port issue.
Headset and link box I'm experiencing skipped frames. What could I do? If you've installed software in your computer that automatically adjusts the display (such as for night mode), it may be causing the conflict. To resolve the issue, disable the software that may cause the conflict (such as f.lux or Prismatik) when using VIVE. I'm seeing drifting motion or floating objects in VR. What could I do? Try these troubleshooting suggestions.
Headset and link box 3. Click the Audio mirroring On/Off switch to turn it on. 4. In the drop-down list, choose the device where you want the audio from VIVE Pro 2 duplicated. What can I do if the headset's dual camera won't turn on? If you are using Windows 10, disable the power saver settings. 1. From your computer, open the Device Manager. 2. Under Universal Serial Bus controllers, find and right-click Generic SuperSpeed USB Hub RI, and then select Properties. 3.
Base stations Base stations Base Station 2.0 About SteamVR Base Station 2.0 This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions. The base stations use advanced optics to help your headset and accessories maintain precise tracking in your play area.
Base stations § Do not attempt to pry open the base stations as doing so could injure you or damage the product. § If the front panel is cracked or damaged, stop using the base stations and contact HTC Support.
Base stations Installing SteamVR Base Station 2.0 This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions. Before installing the base stations, decide first whether you want to set up a room-scale or seated/standing-only play area. See Planning your play area on page 70.
Base stations Depending on the variant of your hardware, the status lights should be white or green. Once turned on, do not move or adjust the angles of the base stations as it could disrupt the tracking process. Otherwise, you will need to set up the play area again.
Base stations Tips for setting up SteamVR Base Station 2.0 This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions. You may set up the base stations in a way that's suitable for your place.
Base stations How many SteamVR Base Stations 2.0 can I use in a single setup? You can use up to four base stations in a single room covering 10 m x 10 m (32 ft 10 in x 32 ft 10 in). What things should I consider when installing more than two SteamVR Base Stations 2.0? You can use up to four base stations in a single room covering 10 m x 10 m (32 ft 10 in x 32 ft 10 in). § Each base station in the same play area will need to be set to a different channel.
Base stations Setting up additional base stations You can add more SteamVR Base Stations 2.0 to the standard setup. Follow these procedures in the order below to complete the process: § Installing SteamVR Base Station 2.0 on page 44. § Configuring the base station channels on page 49. § Setting up a room-scale play area on page 72.
Base stations What are the minimum and maximum play area when using more than two SteamVR Base Stations 2.0? The minimum play area remains to be at 2 m x 1.5 m (6 ft 6 in x 5 ft) , and could support sitting/ standing setup with four base stations in a row. The maximum area with four base stations is up to 10 m x 10 m (32 ft 10 in x 32 ft 10 in). My available space has an irregular shape. Can I still set up more than two SteamVR Base Stations 2.
Base stations 3. Under Base Station 2.0, click Configure Base Station Channels. SteamVR will scan for base stations in the play area. Once complete, you'll see a list of base stations. If you have base stations that have not been detected, click Scan For More. 4. To change its channel, click on a base station link. Select an unused channel, and then click Apply. You can also click Automatic Configuration to let SteamVR set the channels.
Base stations How can I check which base stations are currently in use? SteamVR automatically detects the base stations in your play area. If you have more than 2 SteamVR Base Stations 2.0, you can check which of these are used in your VIVE VR system. 1. From your computer, open the SteamVR app. 2. Do one of the following: § Click , and then select Devices Base Station Settings Configure Base Station Channels. You'll see a list of all base stations in range.
Base stations 4. To adjust the angle of the base station, loosen the clamping ring while carefully holding the base station to prevent it from falling. 5. Tilt the base station toward the play area. To fix the angle of the base station, tighten the clamping ring back in. 6. Attach the power cable to each base station. 4 5 6 Cleaning the base stations Always keep the base stations and their power adapters dry and away from liquids to avoid shock hazard. To clean the base stations: 1.
Base stations Base Station 1.0 About VIVE Base Station 1.0 If you have Base Station 1.0, you can still use them with VIVE Pro 2. § The base stations beam signals to the headset and controllers. Do not cover the front panel with any material. § When the base stations are turned on, they may affect some nearby infrared sensors, such as those used by an IR TV remote control.
Base stations Installing Base Station 1.0 Before installing the base stations, decide first whether you want to set up a room-scale or seated/standing-only play area. See Planning your play area on page 70. During unboxing, remove the thin film that covers the front panel of the base stations. 1. Mount the base stations diagonally at opposite corners of your space. For details on how to use the mounting kit, see Using the mounting kit to install Base Station 1.0 on page 56.
Base stations Once turned on, do not move or adjust the angles of the base stations as it could disrupt the tracking process. Otherwise, you will need to set up the play area again.
Base stations Tips for setting up Base Station 1.0 You may set up the base stations in a way that's suitable for your place. For best results, you may follow these recommendations: § Mount the base stations diagonally and above head height, ideally more than 2 m (6 ft 6 in). § Secure the base stations in a location where they can't be easily jostled or moved.
3. Base stations Tighten the wingnut to the base station to secure it in place. 1 2 3 4. To adjust the angle of the base station, loosen the clamping ring while carefully holding the base station to prevent it from falling. 5. Tilt the base station toward the play area. Make sure it has an unobstructed view of the other base station. Each base station has a 120-degree field of view. They should be angled down between 30 and 45 degrees.
5. Base stations While pressing the Channel button at the back of the base station, plug in the base station’s power adapter. Once the base station is detected by the SteamVR app, the firmware update will start automatically. Do not unplug the micro-USB cable or power cable before the firmware update is complete. Doing so could result in a firmware error. 6. When the update is complete, click Done.
Base stations What does the status light on the base stations mean? Depending on the type of base stations you're using and their status, their LED may show the following: Base Station 2.0 Base Station 1.0 § Depending on the variant of your hardware, white or green when the base station is in normal mode. § Green when the base station is in normal mode § Blue or blinking blue when the base station is waiting to stabilize.
Base stations Stop using the base stations if they are damaged, especially if its front panels are cracked.
Controllers Controllers About VIVE Controllers (2018) This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions. Use the controllers to interact with objects in the VR world. The controllers have sensors that are tracked by the base stations.
Controllers 6 Tracking sensor 7 Trigger 8 Grip button First-generation VIVE controllers work with VIVE Pro 2 and Base Station 1.0. They use the same ports and hardware controls as VIVE Controllers (2018). Charging the controllers This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/.
Controllers 3. Click Devices. 4. Click Pair Controller. Follow the instructions to complete the process. The status light shows as blinking blue while the pairing is in progress. The status light turns solid green when the controllers are paired with the headset. Attaching the lanyards to the controllers This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit.
Controllers Updating controller firmware This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions. Keep your controllers up-to-date by installing the latest firmware updates. Here's how: 1. From your computer, open the SteamVR app. 2.
Controllers What does the status light on the controllers mean? This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions.
Controllers 2. Hover your cursor on the icon of the controller that's not tracked. 3. Click Identify controller. The status light on the controller rapidly flashes white. For more information, you may refer to the SteamVR Troubleshooting page. What can I do if the controller trackpad is oversensitive? This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.
Controllers What should I do if my controller won't turn on? This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions.
Controllers How do I recover my controller after an interrupted update? This hardware is included with the full kit, but not with the headset-only package. You can purchase them separately if you don't have the full kit. To order, go to the Accessories section on www.vive.com/product/. Product availability may vary; please contact customer care with questions. If a controller firmware update was interrupted, your controllers will go into bootloader mode. Here's how to recover them: 1.
Play area Play area What is the play area? The play area sets the virtual boundaries of VIVE Pro 2. Your interaction with VR objects happens within the play area. VIVE Pro 2 is designed for room-scale setup, but you can also use it for standing and seated experiences. Choosing the play area Find a space that you will designate as the play area. For best results, do the following: § Move furniture and other obstacles (like pets) out of the play area. § Place your computer next to your play area.
Play area Planning your play area Plan the size of your play area based on the available space you have. Room-scale setup needs a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft). Examples of roomscale setup: Base Station 2.0 Base Station 1.0 Seated and standing experiences do not have space requirements. Examples of seated/standing setup: Base Station 2.
Play area Base Station 1.0 Setting up a standing-only play area Choose this option if you only want to experience VR in a seated or standing position. 1. From your computer, open the SteamVR app. 2. Click 3. Review the prompts and follow the on-screen instructions to complete the process. , and then select Room Setup Standing only.
Play area Setting up a room-scale play area Choose to set up a room-scale play area to enjoy moving around and fully engage with the VR experience. 1. From your computer, open the SteamVR app. 2. Click 3. Review the prompts and follow the on-screen instructions to complete the process. , and then select Room Setup Room-scale. When tracing the boundaries of the play area, make sure that the floor is cleared.
Play area Verifying your setup Once you've completed the VIVE setup process, you can now put on the headset and hold the controllers to start exploring VR. While you're in the play area, the headset and the controllers should remain at least 0.5 m (1 ft 7 in) away from a base station. This will ensure that the devices are properly tracked within the base station’s field of view.
Play area What is the recommended space for the play area? Space requirements for the play area vary, depending on the type of base stations you're using. § For Base Station 2.0, room-scale setup requires a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft). Maximum size is 7 m x 7 m (23 ft x 23 ft). § For Base Station 1.0, room-scale setup requires a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft). Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported—for example, a 3.5 m x 3.
Settings Settings Audio settings Choosing whether to hear ambient sound Choose whether you want to hear sounds from the real world while you're in VR. 1. While in VR, press the System button on either controller to open the System Dashboard. 2. Select VIVE to go to the VIVE Dashboard. 3. On the left-side panel, select 4. Select Audio mode, and then choose one of the following: . Option Description Default Hear only sounds from VR content.
Settings System Dashboard settings System Dashboard The System Dashboard serves as your central point of entry in VR. Here are some of the things you can do in the dashboard: § Launch or close a VR app § Control sound volume and mic access § Change settings, such as style of the collision bounds in Chaperone or the in-headset background § Turn the VIVE Pro 2 system off To bring up the dashboard, press the System button on either controller.
Settings Changing the default background display When you turn on the VIVE system, the first thing you'll see is a default background display. It's the same background that shows when you exit SteamVR Home. 1. From the System Dashboard, select . 2. Select Play Area. 3. Click the image to the right of Background. 4. Select the image you want to use as the background. For some images, you have the option to turn on Use Dome Projection to make it appear like you're in a planetarium. 5.
Settings 5. Click , and then select Settings Camera. 6. Turn on the options you want. § Show Camera on Controller A screen appears beside the controller to show your actual surroundings. § Show Camera at Room Edge Shows your actual surroundings when you get close to your play area boundaries. § Enable Room View Press the System button twice anytime to show your actual surroundings. Press the System button twice again to go back into VR.
Settings How can I capture screenshots in VR? While in VR, press the System button and the trigger at the same time. You'll see a notification when the screenshot is saved. You can access screenshots directly from the Steam client by clicking View Screenshots. To find screenshots from apps downloaded in VIVEPORT, navigate to the Steam installation folder. The default location on 64-bit versions of Windows is: C:\Program files (x86)\Steam\userdata\[Steam user number]\760\remote \0\screenshots If you hav
Settings 5. Turn off and then turn on the link box. 6. Restart the SteamVR app. For more information, you may refer to the SteamVR Troubleshooting page. How can I opt-in to SteamVR Beta? 1. From your computer, open the Steam app. 2. On the left panel, click the drop-down menu and select Tools. 3. Right-click SteamVR, and then and select Properties. 4. Go to the Betas tab. 5. In the Select the beta you would like to opt into drop-down list, select beta - SteamVR Beta Update.
Settings VIVE Wireless Adapter currently supports 2448 x 1224 resolution and 90 Hz refresh rate when used with VIVE Pro 2. Support for 3264 x 1632 coming soon. Please check the power bank that's included in your VIVE Wireless Adapter kit. For VIVE Pro 2, you need to use the 21-watt power bank with the wireless adapter. Enabling motion compensation Turning on motion compensation helps keep the frame rate consistently high even if you have less-than-ideal computer specs. 1.
Settings What is motion compensation? Motion compensation is a feature that helps smooth frame rates in VR applications for a more seamless visual experience. If an app is unable to consistently deliver the needed frame rate (90 FPS for VIVE Pro 2), motion compensation reduces the frame rate by half, and then uses advanced prediction algorithms to synthesize the missing frames. The result is smoother performance without stuttering or lag, while requiring less processing power to render.
Settings Joining the VIVE Pro 2 beta program Opting in to the VIVE Pro 2 beta program lets you receive preview builds and give feedback. Beta software may be unstable and not work as intended. 1. From your computer, open the VIVE Console app. 2. Click 3. Click the Beta program On/Off switch to enable it. When prompted, confirm whether to join the beta program or not. , and then select Settings Advanced. You can opt-out of the beta program anytime by turning the Beta program switch off.
Settings Error code Issue Steps to resolve issue 003 DisplayPort cable is 1. Make sure the DisplayPort cable is plugged in to the link disconnected or no box and computer. video stream detected. 2. On your computer, go to Control Panel System and Security System. 3. Click Device Manager, and then click to expand the list under Universal Serial Bus controllers. 4. Right-click Generic USB Hub (there may be more than one with the same label), and then select Properties. 5.
Settings Error code Issue Steps to resolve issue 010 No audio coming from 1. In the Windows audio settings, adjust the volume level the headset. and make sure the volume is not muted. 2. If the issue persists, in the Windows task tray, right-click the volume icon Sounds. In the Playback tab, rightclick Speaker (VIVE Pro Multimedia Audio) Set as Default Device. 3. If the issue persists, restart the link box. 4. If the issue persists, plug the USB cable into a different USB 3.0 port on your computer.
Settings Error code Issue Steps to resolve issue 202 Calibration data is lost. Contact Customer Care. For assistance on how to fix this, contact Customer Care. 203, 205, Oops! This should not Reinstall the VIVE software. 206, 207 happen. Reinstall VIVE software to fix this. 208 Update VIVE software and firmware to fix this. Update both the VIVE software and firmware. 209 The server is 1. Restart VIVE Console. disconnected. Restart 2. If the issue persists, restart your computer.
Settings Error code Issue Steps to resolve issue 218 The VIVE Pro 2 camera 1. In Windows’ Privacy settings Camera, make sure is being used by Allow apps to access your camera is enabled. Then, another application. restart VIVE Console. 2. If the issue persists, check if the VIVE Pro 2 camera is occupied by another Windows application. If yes, close the application using the camera, and then restart VIVE Console. 3. If the issue persists, restart your headset. 4.
Settings Error code Issue Steps to resolve issue 224 You've exceeded the maximum number of monitors. There's a limit to the number of monitors you can connect to your graphics card. Depending on the selected headset display resolution, do the following: § Ultra/Extreme mode: Connect at most 2 monitors. § Other modes: Connect at most 3 monitors.
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Index Index A Audio mode 75 B Base stations - about 42, 53 - channel configuration 49 - cleaning 52 - installing 44, 54 - mounting with the kit 51, 56 - multiple setup 47, 48 - setup tips 46, 56 - updating firmware 58 Beta program 83 C Chaperone 76 Controllers - about 61 - attaching lanyards 63 - charging 62 - pairing with the headset 62 - turning on or off 62 D - putting on 11 - replacing the face cushion 17 L Link box - about 26 - connecting the headset 27 M Motion compensation 81 P Play area
Index V VIVE Console - beta program 83 - Firmware update 82 - motion compensation 81 - reinstall USB drivers 82 Vive system - turning on 73
